Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jessica P
2 months ago
If I could give this company 0 stars I absolutely would! My husbands vehicle was towed and he was majorly injured in the car accident and his vehicle was towed to this location. I called to verify what documentation I would need to bring to gain access to the vehicle and the woman in the front desk with blonde hair was disgustingly rude when I was extremely kind trying to help my husband get articles out of his vehicle that he needed for work when he is fully healed. The woman proceeded to talk over me, told me I needed a bill of sale, a title and drivers licenses and when I stated to her why would a bill of sale needed to be provided if the title had my husbands information. She proceeded to becoming aggravated and stated I would need to pay $750 just to look at the vehicle and access it, which is insane because the car is completely totaled and I just wanted to get the rest of my husbands work items out due to him still being hospitalized. She then became more annoyed and basically hung up on me because more than likely I told her how to do her job. If you God forbid are in a car accident please AVOID this location at ALL costs and go to any other place. More than likely this company is family owned so the front desk attendant won t be spoken to but trust and believe I will be leaving reviews on every platform so people can avoid the aggravation I have had to endure. Trust me there are WAY more other tow company s especially in this location. You will have a much better time dealing with.
A E
4 months ago
ZERO stars! My car was stolen a week ago, the police recovered it and had it towed to Anthony s. I came by today to inquire about my vehicle as well as obtain payment information needed for insurance purposes. My experience with Anthonys, has been absolutely HORRIBLE. The Caucasian woman with the shoulder length greasy blonde hair at the front desk who refused to provide her name was tremendously rude, Condescending, refused to answer my questions, raised her voice at me like ACTUALLY YELLING- refused to allow me to see my car. Made us stand at the window booth with payment in our hand for 10 minutes, while she talked to her coworker for about her weekend, completely disregarding us. Her statements regarding my situation include this isn t my problem your car being stolen, has nothing to do with me - and while we stood aimlessly at the window booth for 15 minutes waiting to pay, my companion asked what are we waiting for? the woman at the desk responded oh I was waiting on you guys . Absolutely despicable, disgusting treatment/customer service. She s truly a horrible person. And an even worse employee. I rather PUSH my car home with weights tied to my ankles than to ever use this service WILLINGLY .
ItsNieL
4 months ago
Terrible place , RUDE PEOPLE, careless, all they want is your money, if they cared maybe they d have more respect Lady there disgusting and Maybe she has a terrible life but no need to take it out on others the reviews are terrible and I see why . Lack of respect and empathy for people who really have no control over bad situations . Police will call this place first at hand obviously because they re probably getting a percentage from this place But we need to find a way to get this place shut down together as a whole!!!!!
Juanisha Smart
5 months ago
. Unknowing to them, my car notifies me when the doors open and various other things. They repeatedly go in & out of my car, my airpods showed me where my car was, which means they were being touched & who knows what else they were touching inside my car during this time. To rummage through my belongings & charge $550 for 2 hours is absurd!
Jordan Canady
3 weeks ago
I had the worst experience ever I am truly traumatized after dealing with the lady at the desk she was so rude please if you can avoid this tow company at all cost. This company Guarantee to ruin your day !
Jake Con
5 months ago
Doesnt even deserve 1 star.Every encounter I have had with this company has been horrible and toxic. One occasion I introduce myself to the tow truck driver and put my hand out to introduce myself and they said I m not shaking your hand I don t know you like that I m here to tow and thats it. Even though I requested roadside assistance for a jump and some gas so my car would start and they did not provide any gas and continue to tow my all-wheel-drive BMW backwards on the front wheels until I physically stop the driver who then refused to tow it.
Alyxandr Sergo
8 months ago
//Warning never do business with these crooks!//Scum! I ve never in my life encountered a business this bad before. I got my car towed to this place after an accident first they refused to let me get my badge and equipment out of the vehicle. Secondly when the time came to retrieve my car they wanted to send the vehicle to their own auto shop and when I asked for a ride because I was forced to take an Uber around town the lady at the front desk said no they might not have space for me. I told them I wanted the vehicle taken to a local shop in my neighborhood and I was charged 855$ despite having triple A and insurance.//Warning never do business with these crooks!//
Jamie Buckley
a year ago
I unfortunately had to have my car towed after getting into an accident over the weekend. Before picking my car up (more like, before paying for it, I had to have it towed home eventually...) I gave them a call to check in. They were polite and clear with me, and informed me they could only provide so much information. Having worked in customer service for many years, I completely understood and appreciated their pleasant attitude on the phone. When I went to pick up, Monica was really kind and patient with me, and made the experience a little less terrible. No one wants to deal with getting their car towed, shelling out a bunch of money, and generally being in that negative space dealing with car stress. Monica made it as easy as possible for me and made me smile on a bad day. I would consider the bad reviews reflections of upset people--and I get it. But don't take your personal problems out on people just trying to do their job. :)
Willie Snow
a month ago
Haven't had to use this company for towing my vehicle but witnessing the erratic speeding weaving driving on a two-lane roadI would never use that services
joseph ostigny
10 months ago
I have to say i was skeptical about dealing with this company based on recent reviews. My experience was very good. The girl Jennifer at the front desk was very professional and kind. Very accommodating and helped me through this unfortunate incident. I guess its like the old saying "dont shoot the messenger "
Nadia James
4 months ago
Do not go to this office, receptionist is a woman from hell!!! Go next door to the 142 Gando Dr address, Maryann & staff there are very nice & will help you.
CARL HARRISON
a week ago
This people is towing cars illegally they are scammers, and they need to be reported and fine
micheala rout
9 months ago
They are so unprofessional, they will tell you your car has to be towed out of the lot and tell you it can t be on the street and when they bring your car they put it on the street . They charge you extra money to have it towed and don t even do their job . Don t go to them and if you ever get your car towed by them I m so sorry . The lady in the front that answer the phone unprofessional , the drivers unprofessional. Just all the way around unprofessional
Jocelyn Orellana
a year ago
The lack of professionalism and respect from the lady at the front desk is truly astonishing. I m not sure how she still works here since other reviews and people agree with me. I went into to claim my stolen car and she was so rude to me because I didn t have a document with me that she needed, made me feel even worse about everything going on. I went in again with everything I needed and she had an attitude with me and kept saying mhm , very unprofessional.
Nikki Benedetti
a year ago
In early April, my car had gotten stolen. Just last night I received a call from NHPD that my car was towed to this center, as my steering console was damaged, and made my car underivable. My mother went for me as I had an appointment, and the lady at the front desk ONLY told my mom that I needed to be there to LOOK at my car. I arrived with my mother and her complete story changed. She said I needed to pay 103.00 to LOOK at my car AND get it towed to another location. I told her I wasn't interested in keeping my car, and just wanted to get my belongings- she would not let me no matter what I told her. She raised her voice multiple times to my mother and me and showed no remorse toward my situation. On top of that, she did not tell my mom this information when she first came about this "policy", so she wasted our time. When we left, I was the last one out of the room she made a disgustingly rude comment under her breath, and I made sure to express to her how unprofessional she is to her.I am extremely disgusted with the "service" I have received. This was an extremely disheartening experience for my mother and I, and for her to treat us like this after I have gone through this stressful experience, is disgusting. she should not be working in the field of customer service, and she is not friendly, helpful, considerate, and intelligent at all. For me to have to pay to LOOK at the car that I PAY for and has been STOLEN under my control is extremely upsetting, and I have emailed my detective on my case to see what he can do.Good luck to you all who have to deal with her. if you have the choice to come here.... DONT
Rose Marie McBride
a year ago
these people are the rudest and nastiest people that I have ever encountered. I do not know why NHPD would utilize a company that has no professionaliam. the woman at the front desk has no class or professionalism at all. She yells at her customers as if she's right and then lie to other employees so that they yell too. After my car was in an accident and totaled They took ownership and told me they would turn my plates in and never did(my mistake for believing them).They do people dirty and at this point does not need to be in business that requires them to interact with people especially with the City. Their interaction with customers are despicable and then they lie right in your face. These reviews are proof of who they are and how they treat people.
K N
2 years ago
It's a tow place and don't let them feel like they know the "WHY" for your vehicle being there. At that point, I feel the treatment becomes much different. Oddly, you have to wordplay to avoid rude and nasty responses. Why are tow places like this? I understand the job can be hectic, but not everyone calls in to receive nasty tones I have from speaking with the lady who answered. She wasn't the nicest woman, her tone and attitude she took were beyond me. My last call was about items missing, although I spoke kind, she became snippet and quickly ran down there would be no footage, they aren't allowed to go in any vehicle, (Blah Blah). It just became ridiculous so I hung up and allowed God to deal with the place directly. While I lost some items: Brand New Cell Phone, Brand New Baby Girl Clothing items, Bj Membership Cards (2), my wallet, and more; everything worked out favorable for me in the end. Before there's a response justifying the front end's behavior or my things taken, the second company my car was released to received a review for missing items as well since we were unable to recover or get to the bottom of staff responsible for STEALING! Shorter part, my car was released, appraised, and deal sealed to get a new vehicle after counting that one as a total. Thanks for storing it for us though!
Daniel Alfano
a year ago
Broke into my car and removed my parking permit and towed the vehicle to get money, I m a military vet with a bad back getting ready for surgery and now I have to find a way to borrow money for my medicine and to get my car out.This company will be facing a lawsuit shortly please feel free to reach out with your stories and issues and we will all get them shut down for this dishonest service against real hard working Americans not pieces of trash like this company.Don t be fooled by their response they have my Volvo and I caught them in a lie already, nothing but a bunch of over glorified car thieves.
Devora Weinstock
2 years ago
**Avoid** being towed here at all costs.Completely unprofessional, made it nearly impossible to pick up personal items left in car, even though it was fully insured and they were assured payment from a national insurance company.Owner with ID needs to be inside visible by CC camera, with no flexibility to allow for elderly, handicapped, recently hospitalized individual to sign from the safety of their vehicle in the parking lot, or even remotely, as most modern locations would have.They claim it s because they are in an unsafe neighborhood- so I would advise you avoid it!Even my insurance company thought they had ridiculous requests.
Forrest Mendez
8 months ago
Great Service I got from this businessMy Car was Towed bye them after getting hit in NewHaven so decided to get the repair done with them also very helpful getting my rental and my Car came back looking greatGreat experience all aroundThanks Guys Great Job !Service: Steering & suspension repair
Al rivera
a year ago
Terrible service.! The front desk lady had an attitude and tried to intimidate me with her dog when I started asking questions regarding how they operate and why they towed my car. Tow truck driver tried to play the tuff guy role & talk crazy to me but quickly said he would call the cops if I tried anything.. This place rips people off..!
Hayder Tariq
a year ago
The woman at the front desk is disgusting, and very rude. She was yelling at me for no reason. This place is a SACM, STAY AWAY. They would steal your items. They towed my car, and there were so many stuff missing in the car, like personal items and some money change. This place is disgusting and a SACM. They should shut them down ASAP. They also well charge you extra for no reason. SATY AWAY. Hopefully they get shut down soon.
Eric Hansen
a year ago
I unfortunately was in an accident and my vehicle was towed to Anthony's High Tech in New Haven. The tow truck driver Pedro was very friendly and knowledgeable. Monica who handled my phone call was very professional and everything was done with just one phone call. Highly recommend . Thanks again in this already difficult time.
Sabrina Escalona
6 years ago
The lady on the front desk is so rude and disrespectful. All I needed to do was grab my belongings and she began yelling at me. I tried contacting the owner but it looks like they do not care. It took me almost two weeks to get my belongings. Rude, disrespectful for no reason, the worst experience ever ! Acted as if I was going to steal my car when all I wanted was very valuable things inside the car. If i was able to rate it below a 1 I would !
Otis Roberts
a year ago
Called and asked if I needed an appointment for emissions testing. And she rudely said we haven't done that in two years and hung up. Super rude I'd rather push my car to north Haven before going there.
Raymond Largo
3 months ago
A very rude lady on the phone name MONICA. Does she have any issues?
Katlynn McCormick Bachand
2 years ago
Went her to get sister around that had been stolen and towed here after it was "involved in an accident" that we had no idea about. They lost the keys to the car. The lady at the front desk is, rude, and disrespectful. I asked her how the vehicle was not drivable and she wouldn't tell me then yell that "it was in an accident that's how". My husband is a mechanic so I know at about cars I continue to ask her how it's undrivable, she wouldn't tell me,, I asked one last time she said well the tire is on the ground sidew that's how.. As I'm sitting here waiting for aaa to show up I'm watching their tow guy back 3 vehicles into eachother pushing backwards the previous vehicle, slamming them into each other. Never use this company. They are horrible.
Jay Craig
a year ago
By far the worst tow company i have ever dealt with, the girl up front is the Worst... they have no consideration for people, its all about money or nothing, i wasn't able to get my personal belongings out of my car after paying over $3000 for storage for 2months .
Waves Roses
4 years ago
Female at the front desk was extremely RUDE has no manners. I was just trying to get some personal belongings. She screamed at me when I asked for the price and tried to scam me and my father by giving us different prices. Plus BOTH pricing was over the top expensive!!! If I had the chance Id rate these unprofessional animals 0 stars. Learn to work with people.
DJ Redd Blaze
4 years ago
Monica Mullen and Bryant Colon gave me the most Horrible experience ever. My vehicle was towed for street sweeping, they illegally gained access to the inside of my vehicle. Searched thru my vehicle and left the lights on. I have video footage of the lights being on and the lady Monica argued and showed the worst temper ever denying it. This place should NOT be in business, horrible customer service and I have video of our conversation of her yelling at me while Im calmly talking to her. If I could give negative stars to this place I would but they will get the 1 star allowed.