NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Armando Valentin
a month ago
I went the other day to get some parts for my car and this gentleman Joshua help me with the parts that I needed and even recommended which quality should I get depend on my driving habits. I m very grateful for his assistance, thank you!

  K Lap
7 months ago
I go to this NAPA on a regular basis, and I've been going here for decades.I am an ASE Master Technician and have had several area shops employ me and they used this store as their primary parts supply source. Not to mention that I live less than a mile from here.Recently, I had a minor issue. Long story short, I sent NAPA an email and then received a call from the manager, Crystal. I found her to be very helpful.Employees like her and Juan (whom I have dealt with several times recently while purchasing parts here on weekends) are part of why I continue to frequent this company. They understand the value of providing professional service and their actions show they value their customers.I know sometimes there are cheaper options out there, but I prefer to deal with NAPA parts professionals.What separates these guys from the other local stores?They stand behind the parts they sell. Sometimes there may be a quality issue with a part... It happens. I try to buy the better, higher quality items. They do cost a bit more, however, in the end, but I believe it is worth paying a little extra to do the job right the first time.It is a Major project getting rid of waste oil. I don't think they are prepared to take waste oil to this day, which is awful, since I buy so much oil from NAPA... Unfortunately, this has been an ongoing issue for years.Apparently, NAPA is no longer selling NAPA conventional oil, only a synthetic blend. Yet, another disappointment.I'm starting to like this place less and less - but there are still auto parts stores I actually dislike. I do still like NAPA.I do believe they should be a little better than what they have been.

  Ewa Ewa
8 months ago
Not willing to help a customer. Was looking to get a trailer hitch ans get it installed, called the store 3 times. The first time I called right after they opened, one man put me on hold, after a few mins someone else picked up, put me on hold again. I hung up cause I dont have all day to wait for them to play tag. Called again an hour later same thinf happened. If youre not willing to serve your customers then you don't deserve them. Autozone might have higher prices but its well worth their excellent service.

  Gypsy Rivera
2 months ago
Best place to buy parts and good customer services

  Tammy Smith
6 months ago
Just went on line to find break pads for a 2011 Cadillac CTS 4 & nothing came up for it. What kind of parts store doesn't carry all parts for a car .Duhhh.

  Joe Arias
a year ago
OMG! The customer service skills of Crystal are Amazing . I walked in while she was on the phone took my order and helped another customer. I am in the service industry and when I see this kind of professionalism I truly respect it. Amazed!!!

  G Wize
6 months ago
Anthony is the best helped me so much when west Hartford screwed up bad!!!

  Iralis Diaz
3 months ago
Staff is very helpful and attentive

  Denofvipers
a year ago
Excellent service, friendly staff, I was surprised how items have gone up so much in price. I had a slow leak in a tire, a can of Fix A Flat cost $15! Times have changed

  SH� hid
4 years ago
This Place is awesome. I bought a pair of headlights for my Honda civic which went bad in few months I didn't have the receipt for them but still an associate Juan helped me out and replaced for free as they carried 3 years warranty. And Juan's was so polite and humbled. Thanks all of them .

  Elaine Andrews
a year ago
Very excellent & knowledgeable staff. SO glad I went there. They knew exactly what I needed.

  Xero Solutions (Xero)
a year ago
It's A Place With Car Parts That Go Threw A Slightly Better QC Process Than The Other Discount New Parts Venders. With 2020+ QC Being A Plague On Our Cars This Is A Better Line Of Hope VS the Big 3

  Peter Stathis
5 years ago
Great customer counter service whether your a novice or a professional.For those that have SUV's with 15" rear wiper blades, NAPA was the only place I could get them right off the shelf. Other places either didn't carry them or special order.You can also save money by ordering on line and pick up at the store of your choice.I've shopped NAPA since they opened their first store in Bristol . Never have been disappointed.

  Maleni de Dios
2 years ago
If you go to this store have Jonathan help you. He went out of his way while I was working with another associate to help me with a question. I was looking for a part and he was very tech savvy to help me in the right direction.

  Huba Lider
a year ago
Very knowlegable staff, whatever you need for a car they propably have it.

  Richard Bailey
6 years ago
Stephen Lawrence is very professional. He was patient and courteous. His knowledge of part was very impressive. Helped me to get the right part. Im back on the road.

  Jennifer K
6 years ago
Ordered parts to put on hold to pick up next day. It was supposed to be a break pads kit...they don't tell u online that the kit is really separate items . So when I went there to pick up my kit, surprise they didn't have something I needed for the job was not in stock. Was NOT a happy camper that day.

  Luke Mottola
6 years ago
Great service, Knowledgeable staff and have almost every part you need, if not at this location then they'll get it from the warehouse in middletown

  HARDBODY MONSTER
2 years ago
Everytime i call they hang up..nice way to treat customers..ya should have better representatives

  Chris Hayes
5 years ago
I still consider Napa one of the best auto parts stores. If a location does not have your part, chances are the warehouse will have it, and you might get it the same day if you order it early.

  T.H H
5 years ago
Depending on the time of day, it's a good place to get your automotive needs done,I was there today and got excellent service, I am very pleased with the end result.

  jerry Estep
2 years ago
Best place for the best parts guys know what u need and don't try to up sell everything..must go see them

  Dayana Saez
9 months ago
People who work here are great

  Eva
3 years ago
Great customer service and they have a lot of merchandise on hand. They had parts I needed that advanced Auto body did not have.

  Holy Shmoe
a year ago
Always a good experience. Helpful staff

  Sweet Kakes
4 years ago
This was my first time to this napa and i had Great service! The 2 guys that were working were very helpful and informative.

  I H
2 years ago
Although there are signs at the door that masks must've worn they allowed a man without a mask to stand in line and took forever for him to get out of there. Never shopping there again.

  Jay H (Mowgli)
3 years ago
Great service and the parts are a little more expensive but you get better quality products like the saying goes you get what you pay for!!

  Ben Perez
4 years ago
Car parts masters! So convenient, fast and easy! Great customer service and the crew members are very knowledgeable about cars and parts.

  Tom Hanan
5 years ago
I had good luck with this store this time,I have walked out because of the degree of socializing and not getting the line of customers moving.