Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Mirelly ventura
4 days ago
I got my Radiator replaced and I feel such a relief! They were Efficient, Friendly Easy to deal with! Lady in the front desk is super sweet. The guys are all nice. Prices are reasonable. I would recommend to anyone that needs their cars fixed!
TerReigha Singletary
2 months ago
Front desk little girl is rude and needs to take a customer service class and or classes she rolled her eyes so much I thought They were gonna roll in the back of her head! Quote that I was given was off. It was clear they wanted to make extra money It stated I needed extra services that I did not and I told them I will be going somewhere else. Little girl said I won t find anyone to do the job in the same day. Literally went down the street to Meineke in New Britain and got it done for $200 in less than 2 hours at that and got exactly what I needed done instead of the extra services they put on my quote paper!! Don t trust this business R U N !
Katie Norris
5 months ago
If you re in the New Britain area, look no further! The absolute best staff, with effective / speedy service, and great rates. Ask for Felix for all of your car needs - can t recommend enough!
marissa mackowski
3 weeks ago
Top notch customer service! Victoria is awesome extremely helpful and knowledgeable!! Very honest shop! Highly recommend
Justin Sanchez
a year ago
Honestly wish that I could give them 100 stars.They never fail to work around my (hectic) schedule. The service is always done WAY sooner than expected, and efficiently. The staff are polite, very welcoming, and super charismatic to whatever it is you may need/request; car related or not! While waiting for my service(s) to be done, Victoria will always find a way to put up conversation, so it s not like I m JUST sitting, waiting, staring at a wall. & the tech s are hilarious!! This place is also the best price wise as well, compared to many other auto shops I ve gotten quotes from.Just yesterday I had a service done for $160 total, when I was getting quotes for $300-450 from other places.I ve been a customer since January of this year, and will always have J s as my very first phone call.200/10 would recommend to everyone !Services: Tires, Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Vehicle Inspection, Brakes, Vehicle safety inspection, Auto maintenance, Auto brake replacement
Alex T
8 months ago
Forgot to leave a review. Went for an oil change and they didn t put my cap back on properly. Oil everywhere. Saw good reviews online but when I brought my vehicle back after their mistake, they said it was an air tube and acted with animosity towards me. Online says good reviews but I wouldn t touch this place again.Service: Oil changeService: Oil change
K Lap
7 months ago
At the last minute, I realized I needed to take my new used truck through emissions and this place was nearby where I had purchased it, so I found this place and decided to give them a try.I was immediately greeted with a friendly hello and taken care of promptly.Everyone I interacted with here was friendly and professional.While there, I met some longtime customers and they couldn t say enough good things about the owner and staff Thanks!Service: Auto emissions testing
Ilyzia Reyes
7 months ago
I had such a great experience at J s Auto! I have a Kia and sometimes my dealer ship sucks at answering the phone so now I just bring my baby to J s! I definitely recommend them for any issues! Just be sure to call first! Business is booming, so make an appointment if you don t want to wait!
Jose Alix
7 months ago
I called twice and even sent a email asking to get some work done on my truck. It s been weeks and no one ever got back to me. I heard nothing but good things about this shop but customer service is trash. If you need your car worked on go somewhere else because clearly they either don t need your business or they have too many cars to work on. I found another shop down the street from js auto that actually answered my call and is going to work on my truck.
Frantz Joseph
6 months ago
Always great customer service and the prices are excellent. A family business that cares about its customers. Willing to work with you no matter what your project. Thank you, J for your warm welcome and services.
Mrs. Shneck
11 months ago
I wouldn't go to any other auto repair. The mechanics are professional, courteous,and honest. These are qualities that are difficult to find these days. I have never had any issues with my car after they do repairs. I go there for my car's maintenance. The young lady at the desk is pleasant and knowledgeable. I highly recommend J's Auto Sales & Repair.
Zack Blum
6 months ago
J's Auto have done great work on my car and always go above and beyond, highly reccomend. Good people too.Services: Tires, Steering & suspension repair, Wheel alignmentServices: Tires, Steering & suspension repair, Wheel alignment
Krissy C
a year ago
My boyfriend Marco called you and asked if you can take my car in, I can't thank you enough for fiiting us in in and getting finished on such short notice! Your prices are the best I've seen and your service is absolutely top notch! Such a friendly atmosphere, your receptionist is amazing. I will recommend you to every one I know! Thank you, having a great experience with any type of car issues is very rare and your company has completely changed that for me.Service: Brakes
Daniel Brownstein
a year ago
Been coming here for years. Quality work, fair prices, and some of the nicest most trustworthy automotive technicians I have ever dealt with. Thanks J s Auto for doing such a great job on my car and being my go to repair shop not just in New Britain and Bristol, but in all of Connecticut.Services: Tires, Steering & suspension repair, Auto engine diagnostic, Vehicle Inspection, Brakes, Oil changeServices: Tires, Steering & suspension repair, Auto engine diagnostic, Vehicle Inspection, Brakes, Oil change
Jose Cruz
7 months ago
My experience was not very good, they gave me an appointment for 8:00 in the morning and when I arrived at the appointment they left me waiting until 10:00 in the morning. When I asked the recessionist to arrive at 8:00, they told me yes. I could come another day because they were very busy they made me miss a day of work
Julian King
a year ago
These guys are the best. Very personable, friendly and they make you feel welcomed. Not only that, but they really take care of you. Great prices and honest work. 10/10 I would definitely recommend.Services: Exhaust, Auto exhaust system repair, Auto engine diagnostic, Auto emissions testing, Oil changeServices: Exhaust, Auto exhaust system repair, Auto engine diagnostic, Auto emissions testing, Oil change
Eli L.
11 months ago
You guys need to hire a competent person who returns calls. That guy at the front desk does not move a finger to call back when asked. Went there and had to keep calling every day my car was getting fixed because the front desk guy never calls to keep you updated. I hate places that never call back it is disrespectful and unprofessional. Service: General repairs & maintenance
Carmelo Romanjr
5 months ago
Excellent technicians they know everything in and out about a vehicle I highly strongly recommend them
Michael Johnson
a year ago
Very disappointed in the service that I got, brought my car for a engine swap, not only did it take 4 months to get my car back but when I got it back it was misfiring on all 6 cylinders and had numerous check engine codes. Took it to another shop and they solved every issue within 3 hours.. Unreliable and poor quality work, wont be coming here any more. Feel like I ve been taken advantage of considering how much I spent getting the engine swap done.- update after 2 months of having the engine and only been driven for 6k miles i recently noticed it was burning oil but it was too late and the spun bearing failed now the car does not run properly pretty sure you guys gave me a messed up engine so I demand a replacement!
Jose Rosado
3 years ago
Outstanding repair shop!! I ve been searching for a very trust worthy repair shop. After bringing my F150 (nearly dead) for 3 different serious jobs, they DEFINITELY won my trust and my business (F150 runs brand new now, love how she performs!). I ll be coming here for other future repairs or for preventative maintenance. There s nothing they CANT do! By the way the workers interact with the customers, you automatically feel welcomed and know your in great hands! Always keeping me up to date, and very punctual when it comes to completing the jobs. I ve been to too many repair shops and they definitely do they re best to find you the best competitive prices around! As quick as they are, yet the amount of great effort put into every repair, they re true professionals!
Elijah Gonillo
3 years ago
I couldn t find a single negative review about J s and that s no fluke. I took my car there for the first time this week and they were quick, professional, and reasonably priced. J makes you feel like a valued customer and is easy to talk to. He doesn t talk down to you like other mechanics I ve used in the past. It s clear that at J s they pride themselves in no gimmick quality work.Services: Exhaust, Oil change
Ewa Jaksina
2 years ago
My family mechanic was away on vacation and I called them for help with my brakes and rotor. They immediately took me in and made time for me. Great price, funny and friendly staff. They even changed my oil on the house. They are a repair shop that help you out. True gem in New Britain and I will recommend to others. Thank You for the help!!Service: Brakes
Kristine Cabalhin
a year ago
Came here for VIN verification. No prior appointment needed. First come basis. The staff is great and abke to handle my transaction smoothly. The process took me about 10mins.
J S
4 years ago
Excellent customer service!! The guys in the shop take great pride in their work and it shows. J, the owner, is fair and he speaks frankly about any questions or car issues you may have. I recommend them to everyone. I will be going back in the future.
Kisakye Edwards
4 years ago
I searched for 2 months to find a trustworthy auto shop and it was worth the wait. The online reviews ring true and I appreciate everyone else who wrote about their great experiences which brought me to my own. J s team is honest and hardworking. My versa Augustine got about four services done at once within a timely manner and at a decent cost. No extra sales pressure from them, so that made me feel comfortable. If I still live in this state, J s Auto will continue to be Augustine s doctor.
Kate Hannifan
2 years ago
Was looking online for a place to do my emissions, good stuff right, and found these guys right on West Main St. Super friendly, got me right in and out fast. My kids loved that they could "watch our car in TV". Great job, will def be back!!
Nicole
4 years ago
The best auto shop experience we have ever experienced. Our tire change was going to take 1.5hrs and J was kind enough to drop us off at the Kohls plaza to shop around while the work was being done. Highly recommend this place with unbeatable prices for quality tires and great service.
Faye Kelly
4 years ago
I've worked on my own vehicles most of my life. I'm sick so I needed to have an oxygen sensor installed in my truck for emissions. J's is right down the street from my house so I figured I'd give them a shot. I wasn't disappointed. J gave me a ride to my house so I didn't have to wait around. He was done quickly and on top of the sensor the light for low tire pressure was on. When they were done J came to pick me up, the bill was half of what I was quoted at 2 other garages and my tires were aired up. That's the kind of attention to detail I'm looking for. J will have my auto repair business from now on.
Shneck Mrs.Shneck Shneck
3 years ago
If you really are in need of a truly honest mechanic,this is the shop to go to. The owner and employees are very respectful of all clients and anyone that walks into the shop and property. Their knowledge of repairing automobiles is the finest I have ever encountered. I highly recommend their autos for sale and repairing service to everyone. They are top notch.
Jordan C
2 years ago
Been here multiple times before this review every time good attitude and good service, answer all my questions and the prices are always good. If you need work done on your car I wouldn t hesitate to recommend