Town Line Body Shop
5 (334)
781 Main St, Monroe, CT 06468
(203) 268-5307
townlinebodyshop.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Christine ElEris
5 days ago
Town Line did an excellent job repairing my SUV after it was damaged in a collision. Their front office person, Edi, provided exceptional customer service. The folks at Town Line communicated directly with my insurance carrier to ensure that the repair work was fully paid for. To top it off, they cleaned my car inside and out before I picked it up. Honestly my mom mobile hasn t been this clean in years.
Matthew HW
a month ago
Town Line did a fantastic job repairing my car after it was damaged by another driver. They worked with the other driver s insurance to secure a rental vehicle, provided updates throughout the repair process, and processed all of the paperwork seamlessly. Happy to recommend them based on their clear communication and beautiful work.
Kimberly Nappo
2 weeks ago
Town Line was so wonderful to work! Edi was so lovely & quick to respond to my questions. They did a great job with my car. It looks brand new and I m so grateful for their hard work!
Evan L
3 weeks ago
Great experience with the repair. People were very friendly and completed the work with a quick turn around. Communication was great and the rates are fair. My car looked good as new!
Todd Bennett
4 months ago
Extremely pleasant staff. I called 4 different shops and chose Town Line simply due to how nice they were to me as a prospective customer. Front office was extremely helpful with the insurance needs. The work itself was 5-star. I had a bent door frame and they did not settle for any used doors that weren t to their standards and ultimately decided a new door was best due to the lack Of quality in the used parts available at the time. Finally, the detailing on the car when I picked it up was immaculate and unexpected. They got almost all of the dog hair from my white pit Bull (black cloth interior) which I haven t ever been able to do myself.
henry ward
2 months ago
A place of business you only seek when something happens with your car. In my case 2 cars in crashes. So not much fun. But after the team asked if I or any one was hurt ( no and fortunate) they focused on making sure I did not stress about Insurance stuff rental car and amount of time it would take to repair my car. Communicated on the progress and was spot on when it would be ready to pick up. So they get it on how to be a successful small business owner. They actually care given the situation most customers show up in and are professional and down right nice.They respected me and I respect them.Henry
Kathleen Hickey
a month ago
Very timely with the service. My car was ready well before I expected it. All work was done completely and car was clean when delivered. All the folks we interacted with were extremely courteous and they kept us informed throughout the process.
Susan Parkinson
2 months ago
I highly recommend Town Line Auto Body!My experience (first phone call to pick up) with the staff there was dealt with efficient, knowledgeable, accurate, truthful and beyond helpful. Really beyond helpful !! I can t thank them all enough for ensuring my car was fixed right and looks beautiful too!Thank you again Town Line :-)
Richard Kline
2 months ago
Great customer service. My mother told me that someone scratched her car. I found Town Line was the closest to her.It turns out it was on the surface, they hadn't scratched the paint.The guy spent about 10 minutes cleaning off the side of her car.When she asks how much, he said; no charge. It made her day.
DJon
3 months ago
Had the pleasure of using Town Line Body Shop for a recent repair. They gave us a quote quickly, worked with insurance seamlessly and did a great job with the actual repair. They returned the car to us in pristine condition and even did a full clean of the interior. We appreciate the little things and will happily use them again if needed. Thanks Team at Town Line!!
Douglas Doyle
3 months ago
Town Line Body Shop is absolutely the most professional, detail oriented and outstanding body shop I have ever used. Everything is done with OEM parts and the craftsmanship is second to none. If you want the highest quality repair done to your vehicle, you have no choice but to use Town Line Body Shop!
Stacy Lupo
4 months ago
I honestly don t know what I would have done without this place! I was in an accident and my car was totaled. I had the car taken to Town Line on a strong recommendation and they did not disappoint. I had never been in an accident and had no idea what to do. Ron at Town Line was there for me every step of the way. He did an evaluation of my car himself, even called and spoke to my insurance company. He explained all the legal-speak for me, made sure I got the full value of my car, and was just all around amazing. The time and dedication that was given to me was overwhelming and I will be forever grateful for how patient they were. I whole-heartedly recommend taking your vehicle to Town Line.
Susan Kerigan
2 months ago
Would never go anywhere else! outstanding work. Townline goes above and beyond your needs. Quality workmanship. friendly staff and family owned. thank you for doing a wonderful job on my car!
Leslie Foster
5 months ago
Town Line Body Shop is the whole package. Excellent, friendly service, start to finish. If I could give more stars I would. My car looks new! They even buffed out additional spots. Highly recommend them.Services: Painting, Body & TrimServices: Painting, Body & Trim
barak van straten
a month ago
Very helpful with dealing with the insurance company after my accident. Great job with the repairs which were done quickly. Repairs done the right way. Would definitely recommend them
Jason Golesky
3 days ago
Town line auto body did a great job on my Ford excursion. Thank you to the team over there for all there hard work.
Corey Barrette
3 months ago
Very good customer experience with Town Line recently. Great service, reasonable estimate, scheduling repair was timely. Their process made the repair easy and convenient. Highly recommend.
Marnie Thompson
2 months ago
A seamless, pleasant experience! The Town Line staff are top notch and Edi at the front desk is a gem. My car looked brand new when I picked it up!
Wes Dayton
a month ago
It's was a pleasure dealing with Edi and Rich. Very courteous and professional. My car was finished ahead of schedule and the quality of work was excellent
Collin Briganti
2 months ago
Great experience and customer service throughout duration of my truck being fixed. Dealing with USAA can be challenging and they handled the process well . Will use again
J Costello
9 months ago
I highly recommend Town Line Body Shop to everyone!!! From the first time I brought my car there for the estimate till the time I picked it up after they repaired my car, the entire staff was so helpful and nice. I am so happy with work done to my Jeep. It looks great! Edi was extremely helpful. From setting up my rental car to pointing me in the right direction when I needed help dealing with the insurance company, she was right there to help, even calling me to check in while my car was being repaired. Mark and Rich took the time to explain to me what needed to be repaired and were so professional and pleasant to deal with. When I got my car back it was it was so clean and in like-new condition!!! Thank you so much Edi, Mark, Rich, and the whole crew for making everything so easy!!!
John Allen
4 months ago
Assessed the damage properly before taking my car so they could order the part ahead of time. Great communication throughout the whole process. Washed and detailed my car which really impressed me. It s cleaner than when I dropped it off!
frank mirrione
7 months ago
Had some minor front bumper damage.They did an awesome job with customer service. Very easy to get estimates and fair. Brought the car in for them to do a color sample. Dropped the car off the night before after the part came in. Car was done same day. They matched the paint perfectly. Great staff and Edi was awesome. Would use them again.Services: Painting, Body & Trim
Chris Barcello
4 months ago
Simple, convenient, personal and professional staff. What an easy and tremendous experience dealing with Town Line Body Shop not to mention my truck came out beautiful!
Candace Maisel
4 months ago
Excellent service. Townline Auto goes above and beyond auto repair, cleaning the interior to leave your car better than when you dropped it off. Kind, thoughtful employees. A go-to for collision repair in the area.
Stephen Marlin
4 months ago
Even a minor fender bender is a hassle. Big thanks to everyone at Town Line! Even with an auto strike that made it hard to get parts they made it as easy as can be and the car looks as good as new!
Janet Cherry
3 months ago
Thrilled with the excellent service at Townline Autobody! From answering all my questions to their friendly and reliable staff, my car looks even better than I imagined. Highly recommend!
Michelle Lowe
2 months ago
I would highly recommend Town Line Auto Body to anyone who needs body work done. They did a phenomenal job fixing my baby, they also washed and detailed her.
Daniel King
8 months ago
Our first time at Town Line Body Shop and would definitely go back if ever needed. The whole experience was great from the first estimate to delivery of the repaired truck. Great staff, friendly and kept us informed. Highly recommended.Services: Painting, Body & TrimServices: Painting, Body & Trim
Stephanie Helminger
5 months ago
Great customer service friendly, polite, and clearly wants to get it right for their customers. Beautiful body work done on my mini-van, as well as a sparkling interior. Thank you!