From the business
- Small business
Service options
- Delivery
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Words Retain Power
a month ago
Pretty much you'll have no idea how long you'll be waiting for. Their system gives out total b.s estimates...Have a toddler and have been stranded for 2 hours now.Guy finally showed up in his private car... would have had no idea this was a business.
Heriberto Torres Jr
a year ago
FORMER EMPLOYEE : WOULD GIVE IT NO STARS IF I COULD.this company is unorganized, unprofessional and unbelievable. Worked here for 2 months (OnPoint Roadside Assistance & Lightning Roadside work together) and it was nothing short of a headache. I feel bad reading these reviews, I wish these customers knew how hard you work your employees and the lengths we need to go to be paid. I was working 80 hour work weeks, 6 days a week with 7 hours in between shifts up until last week. I d be scheduled in new haven but be dispatched 30 mins north, only to be sent somewhere like Westport after. This company and OnPoint Assistance work in tandem and I would literally bet my last dollar that neither of these companies care about the customer, I mean just look at how they treat the employees. Still waiting on my last check guys hope you see this.. LOL
KK RealPerson1of1
a year ago
I would give them zero stars if I could. They left me waiting for 4hrs plus, 3 hrs after saying 60 to 90 min. Then canceled my ticket for no reason. Then I put in another request. They say 45 min 2 hrs ago Still not here. Long story short called at 2:45am and it s now 720am and they are still not here. If you want to wait in your car for hrs and never get an exact time and not know if they re really sending someone call these guy!!
Adam Herne
10 months ago
Absolutely pathetic, left me waiting for 4 hours then marked my issue as complete when nobody had even shown up. Stopped answering calls and have a full voicemail. Fraudulent actions, should be investigated as a company for this garbage
Kathleen P
a year ago
I was quoted an hour for someone to come (deployed by State Farm) and then when they told me he was a half hour away he finally called 40 minutes later and said he was a half hour away. For the next 2 hours he was unreachable and never showed until State Farm finally told me he cancelled. Then he shows up at my house after I had to call the local police for my lockout and they only took a few minutes to show. Also, the driver called me on my cell a full day later which he had no reason to do.
Dragan Ristovski
2 years ago
Im not a person who writes reviews but this is unexceptionable behavior from this company.Im waiting for 3 hrs at 20 F. I explained I cant feel my feet nor hands and still no one care on their end. I spoke 3 times with their representative and they are saying that someone will contact me shortly but no one calledyet. Stay away from this business !!
Harold Dimbo
2 years ago
Terrible experience. Tow truck driver was extremely rude and when we arrived at the dealership he refused to back the car into one of the 20 open spaces against the wall. He left the vehicle in the middle of the parking lot. The dealership was closed when we arrived but there was a couple of sales managers still on the property and also asked the driver to leave the car against any of the walls but the driver said it was job to get the car there, doesn t matter where he leaves it. They ll have to figure it out.
Vladimir Kolyshev
a year ago
StateFarm assign to dispatch Lightning Roadside Assistance to help. However there are automatic messages "wait for 43 min", after 3 hours, they still didn't came :( it is very cold and I want to sleep.
Tamara Spitz
4 years ago
Don t use them! They are the worst roadside assistance company around. Audi roadside assistance dispatched them between 11 and 11:30 PM yesterday. It s been three hours and they never showed up or contacted me. I don t know how they get the contracts with the luxury car dealer roadside assistance programs but please be aware
Emily Bass
a year ago
I d give zero if I could. Never arrived but put my status as complete, hung up on me four times when I tried calling. Will never recommend
Jason Dunn
9 months ago
Never use... wish I had a choice in the matter. Said they were on site when they weren't and then didn't answer when called back to tell them that. They knew there was no one here.
Nina Ligon
3 years ago
Super friendly service. Helped me get into my locked car and back on the road. Great people to call if you're in a pinch.
Karen Choice
2 years ago
The worst towing company they had me waiting for 4hours.
Joseph Lewicki
2 years ago
Poor customer service
karthik paluvayi
2 years ago
Good service