T&B Motors Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rachel Joy
2 months ago
Absolutely outstanding experience with their towing service. My car was pretty far down a steep, icy hill. This was the third truck to come by and I thought I d have to rent a car until the snow thawed. The driver was so determined and used some awesome ingenuity to get my car free. It had been about 22 hours of being stuck at that point and I could not thank him enough.I also spoke to someone on the phone and she was really nice and helpful. He called ahead to get info and then again when he was close. Really great work and I m so grateful.

  Gary St.Jean
2 weeks ago
I had great service from T&B. I wish I could remember the name of the driver, I've misplaced his business card, He was a really nice guy and shared some stories of his time in the army as we made our way to Uncasville. Great guy, great service!

  Briana Monet
5 days ago
a life saver! i broke down at 6pm and AAA was supposed to send a driver that what an ETA of 7:35 but they never even showed up. at this point it s 8:30, i called multiple places, and finally found T&B. a driver was on his way within 20 minutes and was phenomenal. after 3 hours waiting/trying to find someone, im glad i found this company. thank you!!!

  H Van
2 months ago
They resolved my simple tire pressure problem within minutes and didn't charge me. Very courteous tech.

  Jie Li
a month ago
This place is a totally rip off. The worst place for business in the whole county. It charged me almost 600 after an accident. DO NOT COME TO THIS Place. You will be scam. The manager is extremely rude. They will try to scam you in anyway.

  Tom Gregg
2 months ago
They charged me twice the amount they said they would for a tow then they said I needed a radiator and waterpump plus heater core and would be almost 2000 for the work I took it to another garage it cost me 80 dollars to change my thermostat and everything works now t and b motors are a scam and just not honest highly suggest not to use them

  Steve
5 months ago
My car would not start, nor jump start, so I called progressive car insurance to have a tow truck sent from t & b motors. Sat for 3 hours and no call no show !!! Unacceptable!!! They had to reassign to another tow truck company. I am fuming mad !!! Would give zero stars if possible. Do not give t & b your business.

  Driver74
9 months ago
Used them through my Verizon roadside assistance app. Driver contacted me and said that he was going to be a few hours and that he would call me when he was on his way. Never called and lost our car. Just dropped it wherever he wanted and cut his phone off. I contacted the roadside assistance ,and they told me; that the tow company told them, that we needed to call the police. Well I called the DMV dealer and repairs unit and the department of consumer protection. They were floored that a licensed company would be so negligent. We're moving forward with a formal complaint against the company. I wouldn't use them again if they were the last place on earth.Service: Car towing

  Thomas Fogarty
2 months ago
Horrible chiefs literally charging me 400 dollars to tow my vehicle 3 miles looked at it said blown transmission without looking into the transmission which I know it's not very rude no knowledge of repairing vehicles and highly overpriced basically thieves

  Nick and Briele Kilionski
a year ago
My own personal experience with this business was nothing but positive. Van alternator went on the highway 4 hours from home. T&B came in half an hour and took us to their shop where they diagnosed and repaired my vehicle. The fact that they were willing to squeeze me into their shop time that day so that I could go home that evening is something that I am very grateful for. BE patient with auto shops, they deal with lots of people and being nice can go a long way, same as any other person you may meet. The owner showed that he cared and worked hard so that the potentially bad predicament of being 4 hours from home with no vehicle didn't turn into something worse. Thanks for getting my son and I home.Also, the other young mechanic (forgot his name) that worked on my car and Jake the tow truck driver were phenomenal. Jake was very kind and made conversation with us on the way to the shop. Just all round good guys working there from my observation as I waited on our vehicle.Services: General repairs & maintenance, Car towing

  Anthony Ricciuti
2 months ago
Imagine most of your revenue coming from stealing money from broke college students. You all should be embarrassed and ashamed. All the people here are scum and show no remorse. Thieves!!!!!

  Sterling Bobbitt
4 months ago
Twenty dollars cash for a smog check, AAA, and their towing service got me out of a hell of a jam. Great service!

  Max
a month ago
Had emissions done and they even set tire pressure now the tpms light is out. Service above and beyond!!!!

  Jeff Doyle
a year ago
I had both of my vehicles emissions tests done here recently and loved how friendly everyone was. So I decided to come back a few weeks later to have them do a bunch of work done to my truck. They did a fabulous job and spelled everything out up front prior to having the work done. Very very satisfied customer here! I ll continue to use them every time. JeffServices: Exhaust, Tires, Steering & suspension repair, General repairs & maintenance, Wheel alignment, Auto emissions testing

  Jaden Delgobbo
a year ago
Finding out that your car has been towed is probably one of the worst realizations you can have, especially if you are a car fanatic like me. As a UConn student, I ve been going through a lot of external issues that required me to bring my car on campus (temporarily) due to a lack of support I was receiving from the university. T&B Motors not only took amazing care of my car, but showed me more understanding and empathy than officials at my school. I m not well versed in this industry, but I can confidently say I haven t met a nicer, kinder, and more accommodating group of people. Having been towed a few times this semester, T&B has showed me incredible kindness that truly speaks to their integrity and ethics as a business. I am planning to do all my car maintenance here even though I live about 40 minutes away because of how incredibly they have been throughout my UConn parking struggles. I truly cannot emphasize how much I respect and appreciate this business and highly highly recommend them!!Service: Car towing

  Nicki Reeves
4 months ago
Best, most accommodating tow company I've ever used. HIGHLY RECOMMEND!

  Gi Gi
10 months ago
I am renting an electric vehicle to use for work and I ran out of charge and had to be towed to a charging station. Aaron was an absolute godsend. Arrived quickly, was professional and kind, he hooked everything up and was an absolute surgeon with the tow truck getting me into the charging station spot positioned correctly. He went above and beyond to help me during an extremely emotionally exhausting and stressful day. Cannot reccomend enough thank you so much Aaron!!Service: Car towing

  Liam Johnson
5 months ago
Very nice people. Honest with best prices around. Like them because they don't try to sell you stuff you don't need. Thanks t&b

  Teairez Atunbi
7 months ago
They never honor their jobs taken via roadside assistance and ALWAYS leave you stranded. They won t even pick up the calls from the providers, nor the customer after accepting a job. They NEVER show up for their assignments. I m really questioning how this place is still open it s clearly a lack of providers and not much competition in the area. So sad!

  Alanna Anderson
9 months ago
Horrible service, it took 2 weeks just to tell me they still didn't have a quote because they are "so bussy" I would have appreciated upfront honesty not being told over and over about return phone calls that I never got! Wasted so much of my time and made my life hard in the meantime trying to find rides for groceries and formula or transporting son or getting to my infants appointments. DONT USE THEM they will over charge you and screw you around.

  Max Wolff
7 months ago
If this review could be written with 0 stars, that is what I would be giving this company. I called them in the midst of an emergency lockout, expecting that they could help, as advertised. I waited 8 hours through the middle of the night, after continuing to hear they would be there "within the next ten minutes". I am extremely disappointed with the service this company provided.

  Marley Elmoznino
6 days ago
no show roadside assistance. let's all do better I know you guys can. come on.

  Clara Chen
a year ago
The only thing I want to tell anybody about this place is that please NEVER, NEVER, and NEVER use their service. The woman who runs the business is unbelievably disrespectful and unprofessional. My nightmare experience absolutely adds to the reviews from whoever has their worst experience here. Before deciding to get my car to this place, I had noticed there so many negative reviews about the service here. I still took a chance to try it only because AAA suggested I could get some discount if I towed my car there for diagnostic and repair. It turned out it's the same discount with AAA anywhere else. Anyway, it's just a little saving and I don't care as long as they can do a nice job. So I trusted them with my car. It was the engine oil cooler leaking, which they diagnosed and repaired by replacing an engine oil cooler hose and a metal part. The woman was not even able to describe the services clearly at checkout. The rudeness was there at the beginning of the conversation with me as a customer. Yet the worst is yet to come. After only two weeks, the leaking exactly the same thing happened again today. Since it's obviously within the warranty, I called her. And there she was, as I expected to be rude and manipulative again. The first thing she emphasized is that they need to diagnose it to see if it's other problems of my car and she didn't say any sorry to the fact that they would cause me another trip and make me figure out how to get a ride or any inconvenience whatsoever. Although I didn't expect they can care more about a customer, given their ugly history shown in the reviews, and I was disappointed, I didn't get to struggle on this much more. However, when I called back to ask about whether I could drop off the car in the afternoon instead of the next morning (because she mentioned that in the first call I gave her), and before I could continue asking about my worries about the service the next morning, she was unbelievably impatient and literally stifled me by cutting off my words and hang up on me. I can't believe this is the way she talked to a customer who just paid about 500$ repairing her car there which however didn't get to last even two weeks before the same issue happened again! Her rudeness and disrespect and unprofessionalism was...OMG!!! This woman really drew my attention. I'll follow up and see how this goes and I don't mind bringing it to court if necessary - if there's any manipulative schemes on fixing what they didn't repair well but charged almost 500 dollars. This is when you can not just let it go by saying ''not worth the fight!"Service: Auto engine diagnostic

  Vanessa Pozzato
2 years ago
After reading some of the other reviews, I was slightly hesitant to get a quote. However, I was pleasantly surprised when I was greeted by the front staff so professionally and they were all very patient, competent, and friendly. Deanna was specifically named in a few of these negative reviews, yet I found her to be nothing like what they had said. She was very knowledgeable, was very friendly (she most definitely wasn't "fake friendly"), even though they were busy she still made the time to walk me through the repairs my car needed, and provided me with a very reasonably priced estimate. Wonderful and knowledgeable staff, reasonable prices, and I would highly recommend them!Services: Exhaust, General repairs & maintenance, Oil change

  Tina
a year ago
The receptionist Leah was very nice. It was also great that they didn't "find" something wrong with my car that wasn't.Women who know little about cars tend to get railroaded into phantom repairs, so I'm VERY grateful that they didn't do that to me. Instead they recommended I visit the dealer since they didn't have the equipment to do what would fix my problem.My only complaint was that I dropped it off at 8 am and when I called at 4 to check the status, being as they close at 5, she told me it was on the lift. About 30 mins later I got a call with their diagnosis and only had until 5 to get there to pick it up. I had to walk, so it was a hustle not to lose my car overnight.Then was I told I was "only charged for 30 mins"... Pretty sure it WAS only 30 mins but ok But, honestly, not a big enough deal to remove a star.Anyway, they were cool otherwise and I'd totally use them again.Recommended!

  Angela Mack
a year ago
Explained that I was stuck on the fuel island with brakes that wouldn't air up. Told him about the other road service guy that said my compressor was bad. Steve didn't think that was the problem. Came out and said it was the air dryer without opening the hood. Then took a look replaced the valve and said I'd need a dryer soon. Took less than an hour. I'd recommend him to everyone.

  Norbert Saegaert
4 months ago
Very nice folks both behind the desk and in the service department. Competent and prompt service.

  Philby Iasgair
a year ago
Was very unhelpful. Got stuck with a GMC Savana essentially a giant pickup truck with a small box on the back. Approximately 5,000 lb. Quoted me twice what everybody else quoted me. Stated it was heavy equipment when everybody else told me it was just a regular winch job. Ended up going with a competitor that was two towns over. This competitor went above and beyond. And even including the cost for them to drive out they were still much cheaper. I'd only recommend them if you have AAA for a regular passenger vehicle.

  Kristi Davin
2 years ago
We called AAA when our car went into a snow-filled ditch and we couldn t pull it out ourselves. They told us that everyone was backed up but that someone would call when they were on the way. Aaron called about four hours later to let me know he was 15 minutes away. He made it clear that our problem was more complicated than a simple AAA towing (it was a big ditch!) but quoted me a reasonable price. And even though I had to sign a damage waiver, he did everything he could to not damage my car. He was friendly, careful and fast. Given that he d been working through the night and this was 5:00am, that says a lot.Service: Car towing

  Kenneth Kellner
a year ago
I went there to do emissions done. It took a reasonable amount of time. Dosen't seem like there's many places left to get emissions done anymore. I had to call four place's that used to do them before finding T&B Motors