Roggi's Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  B Patel
a month ago
Reached out to Roggi's for a semi urgent issue. It was easy to book an appt with them online. They were very transparent about everything from the beginning, which was obviously very nice. Paul communicated well, and his team able to get everything done in a timely and cost effective manner. Because my car had to stay there overnight, they even arranged for my transportation in the meantime! Just an overall fantastic experience. Roggi's was recommended to me by my work colleagues, and I wouldn't hesitate to recommend them to others!

  John Mertens
2 months ago
DO NOT USE Roggi's Auto Service, 276 Hudson St., Hartford!!! Disgustingly dishonest, despite looking very professional. They tried to overcharge my friend a lot for necessary work, and ALSO tried to add completely unnecessary work at EXORBITANT prices. As you can see, they quoted a total of $1905 for the necessary work. (I got it done at a legit place for $1680.) But they also said they should replace her washer reservoir for $477!!!!!! And her perfectly good battery for $356!!!!! And told her over the phone the total of $2740, without going into any details, when she had told them she wanted them to do the minimum to get her out the door. When she told me $2740, I went down there, got a copy of the quote, and had it towed to a legit place. BTW, her battery is FINE. When I confronted them, they said there was some corrosion on the posts. OMG!!! So disgusting. DETESTABLE. I hear so many stories like this especially from women friends who aren't car people. (Roggi's tried to make me pay a diagnostic fee before taking the car, and I was having none of that. Steam was coming out of my ears. The owner just turned and said "Just let him have the car.")

  Joshua Iverson
4 months ago
I wish I could give this place the 5-star review they deserve, but my otherwise positive experience with them was completely soiled by my interactions with their employee, Corey.At the advice of my insurance company, I had my vehicle towed there for a flat tire repair. I was thrilled to see that they had such excellent reviews and have been in business for over 70 years! As someone who lives and works downtown, loves this city & seeing its businesses thrive, I was eager to give Roggi s a try. I m ALL for supporting the small American business owner! I called them to confirm they could perform the job and what the ETA would be. I spoke with Luis, who was friendly, professional, & polite. He took down my info, assured me he d get me the correct answer, and would call me back. When we spoke again, he kindly explained that while a repair could be done same-day, replacement would be 1-2 business days. Ok, no problem! My tow truck comes, and we head to Roggi s.After that, the situation went south. As my car is being lowered onto their lot, Corey comes out of the shop and just says what s going on? Not Welcome to Roggi s, what can we do for you? or even Hi, I m Corey, what s going on? but a stern, cold what s going on? This set the tone for the rest of our interaction.I inform him that I have a flat tire. With just a quick visual inspection, he asserts I ll need to have both front tires replaced. I explain to him I just bought all four tires last autumn and first would rather at least EXPLORE the possibility of repairing the flat versus two replacements. He then insists that I just take my car elsewhere as they won t be able to do anything until sometime next week. I reiterate that my roadside assistance has already towed my car here; I m here, my car s here, this is where I ve elected to have it serviced. I couldn t believe how he was immediately trying to kick me off their lot and take my car issue someplace else. Not even a let s take a look and see what we can do first! His demeanor, mood, and tone of voice were all very clear: I don t want to deal with you and would rather you just leave. By now I m in disbelief at how much I have to push to get any assistance out of him. Finally, he begrudgingly tells me to follow him inside.He goes back out to measure the front tires and says they re at 4/32. Again, having bought them just over a year ago, I m surprised to hear they ve already lost 6/32 of tread. I ask Corey if he measured the tire edges, centers, or if it s an average of multiple readings. Visibly annoyed and irritated with me, he rudely repeats, I, measured your tires, and they, are at, 4/32, and sarcastically points out that it s PROBABLY because you haven t rotated them. Still, I m already here and would like to see how Roggi s can help. He exhales deeply, turns to his computer, and asks for my info. He then asks his coworker, Paul, what their tire plug pricing is.Paul, who was incredibly courteous, polite, and helpful, says they no longer offer those, and only do tire replacements. He tells Corey to inflate my tire and see if they can figure out what s going on. Paul even says they may have a spare in back for me! Oddly, my tire holds the inflation. They also find the tread to be 5-6/32, not 4. Still, Paul performs a thorough, professional inspection of it to look for the leak. Finding nothing, he suggests I contact the tire shop I purchased from to see if they can diagnose it, as there s probably a warranty involved that I can take advantage of. I thank him for his help and am on my way.I REALLY wanted to love Roggi s, and being in the market for a repair shop, I was excited to visit them yesterday in hopes of establishing a relationship for future repair needs. Their lot was clean and well-kept, Luis and Paul delivered 5-star professionalism and customer service, and even the waiting room was warm, homey, & tidy. It s really unfortunate how palpable Corey s hostility was towards me on the backdrop of this otherwise great experience. First impressions do matter though.

  Karen Barnes
5 months ago
Highly recommend Roggi's, I felt treated with courtesy and professionalism, they had the skills to accurately diagnose and maintain my older, yet (in my mind) mint Toyota Sienna. Came to them after a long road trip and left feeling confident that my old girl was ready to roll. The cost was high end, but the 36 month/ 36k mile warranty on electrical work helped me to feel it was worth it. Will be back!

  James Aforismo
4 months ago
I was having transmission problem on my 2015 Chrysler T & C. Had Henry and his Top Associates check this out, it was determined to be in need of a transmission. They said it would take 1 1/2 to 2 weeks to replace. It was done in 5 Business Days. Great job and now it runs like brand new. I use this very much and the expedient turn around, really was exceptional.. Would definitely be going back again, since I have been going there since 1979, yes 1979!! They have always treated me fairly and have always made time for me!! Why would I go anywhere else??Thank You Guys.Jay Aforismo

  Susan Shafer
2 months ago
What I appreciate the most about this place is their honesty. If they don t think something is worth the cost of fixing they will tell you right away. They were professional, courtesy and had my car back when they said they would. Highly recommend.

  Halit Bayrak
3 months ago
BMW broke down while passing through hartford. Was stuck with no mechanics willing to help on such short notice.Henry went out of his way to help me and my mom in an emergency and get us back on the road. Trustworthy and honest people. Highly recommend.

  Adam Soderberg
7 months ago
I am a new customer to Roggi's Auto Service and I have to say from the moment I stepped in the door the word that came to mind was "professional." After my experience, that has not changed one bit. I am always fully kept informed of the progress on my vehicle. I am offered a loaner car (when available) and most importantly my car is fixed right and fixed the first time. You may find cheaper repair shops in the area but Roggi's proves the adage "you get what you pay for." I highly recommend this shop. They will treat you right!Service: Electrical repair

  Sonnie Council
3 months ago
Just didn't like the vibe. Made an appointment. I came in and sat there.Some guy comes in with no appointment comes in. Says oh my car is leaking. They immediately go out to check his car. Meanwhile me with the appointment still hasn't been addressed. Then, the front desk guy goes on a ride with me to listen for the noise. Why didn't the mechanic take the ride? I don't know. But this guy didn't know what the sound was. We come back he just makes me another appointment. Wasn't feeling the place.

  Lynne Todd
a month ago
We are so happy with the work done on our Range Rover. Excellent service and very professional staff.

  Timothy A
2 months ago
Stay away need a lifter job on my truck they tell me a need a new motor for 16 thousand dollars yet the truck is still drivable I do not recommend only reason for one star is u have too or I give none

  Thomas Gallagher
4 weeks ago
Excellent diagnosis and same day service. My X1 is back in fighting condition. Thanks for the help. -Tom

  Ronald Black
6 months ago
Bought a used Porsche Macan last year that needed some maintenance done. I looked around to see who worked on Porsches came across Roggis. They had very good reviews so I thought I would give them a try. Glad I did, they were very professional all the way from dealing with service manager to the work done. I now bring both my cars there for service work. I highly recommend them.

  LisaMarie Sykes
a year ago
Everything about my experience with Roggi's Auto was utterly amazing! Your customer service is outstanding, from the first phone call of making me feel like a valued customer to the end. My window is working well and you saved me time and money as you were true to you word and my car had even been washed when I picked it up! You are now my new car car center. Thank you for being a bright light of service!

  Kerry Underhill
8 months ago
Great service! Everyone was really friendly and they fixed multiple issues on my vehicle with a quick turnaround time. Had to replace glow plugs and the chain on my van's sliding door - everything is good to go. Would recommend and will be back!

  Tiffani Andriotes
7 months ago
I ALWAYS receive the absolute best service when I come to Roggi s! They always go above and beyond with the upmost respect + great and genuine customer service! I always get the service completed in a very time efficient manner, and I ve never had any issues with them ! I 100% recommend anyone that needs auto care to come here ! Amazing amazing amazing!

  alison wolf
8 months ago
Every employee from the receptionist who answered the phone, to the mechanic, to the owner was authentically friendly. The atmosphere is clean, the business secure with locked gate, and we were very pleased with our experience. We were first time customers but now will always trust our vehicles to Roggi s when they require work. Five stars !Services: Tires, Tire rotations, Wheel alignment, Brakes

  TraceyK
a year ago
Roggi's was great. I went there for a "second opinion" after my dealership told me my intake manifold needed to be replaced. Roggi's concurred, but save me $300 off what the dealer was going to charge. They were professional, quick, thorough and friendly. I would recommend Roggi's to anyone and will be back myself!Service: Engine repairService: Engine repair

  Latriece Clark
10 months ago
Phenomenal customer service, very straightforward on what you need to pay and transparent about the process. Made a stressful situation worry free. I came in to get my brakes done turned out I needed routers as well had to leave my car for the day, they paid for a Lyft home since I was close by and washed my car and left a snack when I came to pick up my vehicle. Will definitely use them again!

  lorey cavanaugh
a year ago
I was told by another shop that I needed a transmission repair. Roggi's discovered that it was not a transmission that was causing the car to run poorly. After giving me a loaner vehicle they sent me on my way while they did their magic. Henry stayed in close touch keeping me up to date on the diagnosis and the timing for the repair. The Jeep is back in my hands, at 155K miles it's now running perfectly. Roggi's keeps their promises, stands behind their workmanship and treats their (sometimes freaked out) customers w/patience and respect. Thank you Henry and staff!!!

  Matthew Krzywda
a year ago
I had a great experience at Roggi's with my 2006 T1N Sprinter. They were professional, honest, knowledgable. Everyone there seemed like good people and they treated me and my vehicle with respect and consideration. I won't hesitate to go back again, even though they are a far drive from me.

  Frank Brault
10 months ago
Had annual sevice on my Alfa. Excellent and much less costly than my dealer.Friendly service. I especially liked how they correctly set the tire pressures with the rear tires a little higher, as recommended by Alfa. My dealer use to set them all the same.My 1st time there and I am switching to them.FrnkyBServices: Vehicle safety inspection, Auto maintenance

  Bilal Amin
a year ago
As a new resident of Hartford, CT I really appreciate a real auto service shop in our area. They found the problem in my car & took care of it. Thank you guys!Services: Auto engine diagnostic, Engine repair, Auto maintenance, Oil changeServices: Auto engine diagnostic, Engine repair, Auto maintenance, Oil change

  Angela Britton
11 months ago
They were great start to finish super professional, they quoted before repairs. They even picked up and dropped off my car at work. 100% recommend! Thank you thank you Roggi's!Services: Transmission, General repairs & maintenance, Vehicle Inspection, Oil changeServices: Transmission, General repairs & maintenance, Vehicle Inspection, Oil change

  Saneil Harchekar
10 months ago
I had a break in to my vehicle and Roggi s did a great job servicing my vehicle in quick time, low cost, and a friendly manner. This crew is communicative and trustworthy.Service: Steering & suspension repairService: Steering & suspension repair

  Varun Sureshkumar
a year ago
Excellent service. Very professional & friendly people. They make sure that you are comfortable and are very transparent with what they are doing and communicate everything up front. They give few surprises as well. They even provided complementary car wash & Lyft rides. They even checked on me few times after their service. Overall, happy for doing business with them.

  Michael Klucznik
4 months ago
Vehicle was repaired and is still running great. Great communication throughout the repair process.

  Rakesh Thomas
a year ago
This is the ONLY place I bring my Range Rover for maintenance. They are HONEST, have excellent customer service and explain everything they do before they do it.. If you want honest and professional car service I highly recommend bringing your car to them..Service: Oil changeService: Oil change

  Karyn Pitt
a year ago
Roggi's car service sucks. $2500 later they never fixed my car. They never explained anything to me. After returning for them to repair the same thing over and over this company continued to charge me stating they were replacing nuts and bolts lol. After calling the State Dept of Consumer Protection who looked over my paperwork from Roggi's and interviewed me explained Roggi's was basically BShting me. The State Department tried to negotiate with Roggi in Good Faith Customer Service a partial refund to me of the $2500.00 dollars for over pricing me. Roggi,'s said a BIG NO. My next step was to go to Small Claims Court but unfortunately the Covid Global Pandemic was announced and this court was closed for over 2 years. Subsequently I took my car to Joe's Foreign Car Repair in Newington. Joe's fixed the Car for a very modest fee and my Audi A4 runs smooth and no problems at all. I was taken advantage of at Roggi's. From my experience as a woman and knowing nothing about cars this is not the place to go.

  Sarahjean Ratchford
a year ago
Roggis is awesome, the staff really know their stuff. I have really busy schedule so they remind me when maintenance is due.I've been a customer for years, I trust & recommend Roggis !!Services: Auto exhaust system repair, Engine repair