New England Cycle Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bruce Carpenter
5 months ago
This place is great! I have purchased a lot of stuff here through out the years. I recently got another bike and I needed some new tires put on before a big trip. Even though they were booked up for the week, Jordan got me in and gave me a great price. I highly recommend them. They have been around forever and have always done good work on my bikes.

  Andrew N
2 months ago
Jordan and his team of technicians are the best I ve experienced in a while if not ever, with Jordans remarkable customer service, running me through everything, updating me, answering any questions I had and so true to his word. Same goes for the team of technicians that know how to actually work on machines as other dealers do not. Their detection the work they put out is unmatched. Highly suggest New England Cycle, thanks guys

  Robert Vassalo
2 months ago
Installed my tires on my brand new go cartwheels in and out service while I waited. Highly recommend.

  Matthew Manuele
10 months ago
I needed to get a pair of tires mounted on my KLX230, I had the pleasure of working with Jordan in Service. I fully expected the job to be done professionally as my friends, family, and I have been doing business with NECC for years. It's kind of hard to go above and beyond on such a simple job, but Jordan found a way. On a busy holiday weekend, not only did he get the tires mounted in a timely fashion, but Jordan also managed to go that extra step by cleaning and polishing my wheels. You simply don't find great service like this often. Thanks Jordan!

  Adam Roy
a year ago
Bought my first real bike here, a Kawasaki Z650 RS. The bike is absolutely amazing and the salesman Jim Tabor was great. 5 STARS. Would do business here and with Jim again in a heartbeat.

  Keith Niziankiewicz
3 years ago
Gary, the manager was fantastic. Even though they weren't opened, here allowed me in and both of us with our social distancing and masks on, made a deal for a brand new Kawasaki KX250. Financed. Paid for and picked up today. Thank you New England Cycle and Gary for being there.

  Bdot Guy
a year ago
Had a great buying experience with Brandon. No nonsense quick transaction and friendly. After the purchase had a slight conflict with the service dept hence the reason for 4 stars instead of 5 but the real hero here was Jordan! This guy went above and beyond his duties to make sure the job was promptly done. The gentleman who worked on the bike also did a great job fixing an issue the bike came with from the factory

  Chris B
a year ago
Best day ever! I saw the bike I wanted on their website and went down the next day.Brandon is the sales guy you need to see, we got everything set up for the financing I needed and he got the bike prepped over the weekend.If you're looking for a motorcycle just for fun or need something to beat these high gas prices, go down to New England Cycle Center.

  Jehon Wright
4 years ago
I love it here. Everyone is knowledgeable and in most cases they always have what I need for "THE BEAST" the YZ250, and the new Hayabusa!!

  Ryan Vigue
a year ago
Had my bike serviced earlier this year (oil change, new grips and upgraded throttle assembly, plus tires). Great pricing, turn around time and crew. If you need a new bike, you want to see Brandon!

  Nicolae Caldari
10 months ago
Trade-in a motorcycle. Jim was fair assessing the bikes value and made the process a breeze. The place is beautifully setup and includes a great variety of bikes, parts and safety equipment.

  David Chapman
3 years ago
I attempted to enter the biz at 2:43p to simply browse the frames. I was stopped at the sign-in table(?) and told that I could not enter because the store closed at 3p. That s it. I didn t need service from anyone as I simple wanted to view this stock. The kicker, a woman was allowed in after me to actually receive service (pick up an order). Maybe the store hours should read Saturday s close at 2:43 ?? Nice , cold customer service from the employee too. First time there....first impression is the most important. Needless to say, I won t be back.

  Jonathan Cabonita
6 years ago
i'm looking for MV Agusta f4 RR too bad they don't have it.. but i still give them a 5stars cuz its a good ppol & great place.. :-)

  Donovan Gomez
a year ago
Terrible service DO NOT bring ur bike here, they are a dealer and struggle to get parts. I m am not a business and I received parts for my bike sooner than they can receive a gasket. I ordered parts through them and they Forgot to order the gasket with the whole kit. I would recommend Lou s Cycles for service

  Tom Trapp
2 years ago
I emailed the shop from their website. The site requires you to give all of your information: home address, phone number, email address. I asked a question about what riding gear is required for test driving a bike. Since the question was attached to a particular bike, the answer I got from the dealer was "just sold the bike sorry." Honestly, I get better interaction and treatment on FaceBook Marketplace.

  Donald Baker
4 years ago
Awesome company and people. I was at the end of a 10 day bike trip. I had my wife drive from Maryland to meet me. Jim from sales and some of the service staff loaded my bike in the truck so I could do the last 400 miles in comfort. They went above and beyond to help a stranger in need. Thanks again guys.

  Aubrey Fratantonio
3 years ago
Dustin was awesome! They did an amazing job on my bike. Put on my Angel Pirelli's, new brake pads, oil change and cleaned up my chain. Back to me in 1 week. My Demon road so smooth today! Thankyou

  Dave Kirk
5 years ago
I have been to New England Cycle Center several times. I have been here for service, parts, and to look at bikes but I have not bought a bike here. In all cases I have had good to Great experiences here. I cannot say it is my go-to dealership... But my experiences have been positive.

  Clarence Bias
2 years ago
Thanks Brandon Priola for you Great Salesmanship and Integrity for the stress free Out State Sale of my CB1000R. You kept it 100% real with the condition a discription of the bike. I will highly Recommend you to my friends and Family. Even though it was a 11hr round trip ride for my homie Gary Cheang , from here in Maryland to Hartford Ct , but it was well worth it !! Thanks NewEnglandCycleCenter, my Newbike named is Ceba !!Clarence Bias

  Lisa B
11 years ago
I first became a customer at New England Cycle Center last September. The employees there--both sales and service--are highly knowledgeable and helpful. Their selection of bikes and equipment is pretty big and could potentially be overwhelming, but the staff can help you find just what you need. Unless of course, you would rather just wander around the store for awhile, and then it's nice to know that they won't stalk you (like you might find at a car dealership!). As a new rider, they helped me to find the perfect bike, and I'm sure they will help me grow my collection over the years!

  Brian
2 years ago
Purchased a 14' Street Glide Special in March fo 21'. Great experience, sales was the exact opposite of pushy, were friendly, honest, and fair.Several months into the bike and I couldnt be happier. I would recomend this establishment to anyone.

  Jerome Smith
3 years ago
MotoFit Thanks YOU!!Went here earlier today because I was interested in 2 bikes that they had. I was ready to buy TODAY! Walked in and saw the 2 bikes that I was eyeing. Checked them out (thoroughly) and hovered there for about 20 mins. Wasn't even acknowledged. Walked around the store for another 10 mins, past several employees, and still wasn't even acknowledged! Very disappointing experience and I tried this place 1st because they're closer to my house and it would be more convenient. I stopped at the door before I walked out to give them one more chance and still nothing. Left the store and drove an hour away to MotoFit in Danbury. They had a similar bike that I wanted. Was greeted as soon as I walked in the door and needless to say I bought my bike from them. I will NEVER step foot in New England Cycle Center again....and oh, MotoFit said "Thanks!"

  Sal Spatola
2 years ago
Great service dept. They got my 1980 Kawasaki back on the road for me. Rebuilt all four carburetors bike runs great and the cost of the service was really fair.

  Justin Glaze
8 years ago
I had a great experience purchasing my new Suzuki RM-Z450 from New England Cycle Center. The dealership is very clean, and has many parts and accessories in stock to get you out riding as quickly as possible. Brandon Priolo is my contact over there in sales, and is the best in the business. Brandon took the time to explain everything in order to make it the best sales experience possible. I would highly recommend anyone to consider New England Cycle Center for their next bike purchase.

  John Vivian
7 years ago
I just purchased a 2016 Yamaha Grizzly from New England Cycle Center. We worked the details out with Gary and found him to be extremely honest and fair. He had excellent knowledge of his products and we were able to reach an agreement pretty quickly. When the ATV arrived there was a little bit of confusion about what we had agreed upon, but after checking the receipt Gary came through with exactly what we had been promised (we upgraded a standard item). Another salesman, Jim, threw in some freebies just to make sure that we were satisfied. Nothing but good things to say about these guys; they totally came through on a great deal with a great machine. I live near Danbury and I will make the drive to Hartford for my next purchase; Highly recommend them!, good solid people.

  Chris Topher
8 years ago
Just Purchased a FZ-07 from here. Not only am i extremely pleased with this bike. I couldn't say a bad word about the process, price, or help from the guys at NECC. Actually was surprised that i was able to show up on a week day at 4:30pm and come home with a bike that day! Brandon was a great guy to deal with and i have no complaints. I would recommend taking a look at this place if you are in the market for a new bike.

  kaz ruskys
6 years ago
Went to purchase a new helmet which they didn t have in stock so I placed an order which should have been in the next day. Then after waiting 1 whole week with no updates, I had called them myself to check while they then informed me of the helmet being on back order. As I perused to go to the store and check myself, the helmet I had ordered had been sitting on the shelf for sale to anyone. Even after confronting them of them putting the helmet to sale to anyone without informing me, the employees just tried to blame other employees for their terrible service. Therefore I highly DON T recommend New England Cycle Center and highly DO recommend Connecticut Power and Sport.

  Derek Duquette
8 years ago
I bought I 2016 Raptor 700 R about a month ago , the sales rep Brandon was the best and went above and beyond to make me happy !!The Service was great and I would recommend them 100%.I am in direct sales and lol sales people drive me nuts ...(Brandon however was a class Act) If you go there to Buy anything look for Brandon you will not be disappointed.

  Paul G
9 years ago
I went to New England Cycle Center a few weeks ago after deciding to purchase a Yamaha motor scooter. I was greeted by a sales person who was an absolute gentleman named Brandon Priola. I was disappointed to discover that they did not have the model and color that I wanted. It was soon apparent to me that Brandon was not only very knowledgeable and genuine but, very patient and helpful as well. He started searching inventories on the computer to see if he could locate one for me. If he could find one and arrange a swap (possibly using personal connections in the industry) he may be able to get one in a week or so. If not, he may be able to get one from Yamaha but, that could be a month or more if even at all. He assured me that he would do his best and call me later that day to let me know if what he was able to find out. I left the dealership feeling that I may have waited too late into the season to purchase the scooter and was a bit disappointed. True to his word, Brandon called me that same evening telling me to come in the first thing in the morning to pick up my new scooter that the mechanic had been working on for the last three hours. I was certain that he was joking. It took a little while to convince me that he wasn't. I couldn't believe what I was hearing. The next morning I arrived at the dealership and sure enough, there was my scooter. Not only did they find me one, but arranged for their driver to pick it up and their mechanic to put it together for me. I was astounded by the incredible effort on everyone's part to make this happen. I went to speak to the manager, Gary Moir who also is a wonderful gentleman to thank him for what he helped to facilitate. I was so moved and impressed by what they did for me. I was not some customer spending a lot of money on a high end bike yet they treated me like a V.I.P. Brandon then spent time with me to assist me in choosing some accessories and even loaded the scooter onto my truck. Needless to say, when I'm ready to purchase a motorcycle in the future, I will be going to New England Cycle Center and dealing with Brandon and Gary. They could rewrite the manual on customer service. OUTSTANDING!!!!!!!!! Wish I could rate them 10 stars.

  Eddie Nieves
4 years ago
I purchased my Yamaha 700 Raptor here and the sales and service have been great. I have dealt with other dealers in the past and would never buy anywhere else but New England Cycle.