New Country MINI

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Angela Mar�a gomez
3 weeks ago
I have an excellent experience at Mini in Hartford. Very special service from Corrine Sisk, what incredible service, my best experience buying a car. She made me feel like a friend , so attentive, knowledgeable and super special. The process was so smooth, quick and easy. I m so happy with the attention from Corrine , she explained to Me all my options and answered every question I had with tremendous professionalism. After the purchase, she seat down with Me in the car and explained everything about and how to use every little detail in and out of the car. Very satisfied, Thank you.

  Marianne Nunez
2 weeks ago
Corinne my salesperson and Chris the biz mgr are AWESOME! I had such a fun and really nice experience with both of them! Absolutely LOVE my countrymen! Highly recommend them, both werefair and honest! You won t be disappointed!

  Hope Redding
4 days ago
Ryan in the service dept. has the best customer service! He is very knowledgeable in all things mini cooper. Most importantly he was very compassionate and respectful to my emotional attachment to my old mini when I had to make the decision to send her to the big garage in the sky due to excessive, costly repairs!

  Kristen Tsetsi
a week ago
I had no plan to get a car any time soon and was only at the dealership to kill time and see what the used prices were like. I saw a used car that I liked except for the fact that it was a convertible and jokingly told the salesman, when he came out and asked what I was looking for, I want exactly this in a hardtop. (Fat chance. It was a zesty yellow 6-speed, and there were hardly any manual transmission cars out there at all.) We do have one being used as a loaner, and it s about done with its service and about to come out to the lot, he said.The experience from that point until two days later when I drove the zesty yellow (Lemon Drop) 6-speed home was as smooth and pleasant and fast as my new gently used car. Super friendly people and a fun environment.

  Nick McNellis
a month ago
Was greeted promptly and kindly upon arrival. Business was incredibly clean, in and out.Had visited for my first time for a service visit - I was beyond impressed with the service and professionalism displayed. Had every question answered and explained, and was able to get exactly what I needed with no frills. The video walk-around of my vehicle on the lift was a fun perk that I wasn't expecting, either. Also, I tend to keep my car over-clean; that said, I got my car back sparkling and better than when I brought it in!Overall, above and beyond experience with New Country Mini and their service and parts departments!

  Tonya Aisha Richardson
a week ago
Ryan at Mew Country Mini took excellent care of my car after it was neglected by Freeport MINI in Long Island. They performed all necessary services and maintenances and got my baby running wonderfully again. The customer service was excellent and the work performed has made a great difference. I will return and have them perform my services even if it means I have to drive 100+ miles to have it done.

  Penelope T Evans
a month ago
We went to have something replaced and Austin at the desk was more than welcoming even offered to have a complimentary loaner and drive our car back when the repair was done... and we live pretty far. They also allowed our dog in while we waited for a repair to be done which was a plus. Thankyou to the minidealership. I will definitely go again if needed. The repair was done and they also sent a video of the repair... very nice...

  Kevin McCarthy
a month ago
First experience with bringing my car in and it was wonderful. Very comfortable lounge offering complimentary coffee and bottled water. The service rep Austin was terrific, very friendly, courteous and customer focused.

  Fwozen
3 weeks ago
2018 mini countryman JCW. I had the worst customer experience I had ever had at any dealership i have interacted with. Went there for a brake flush and an oil change. The technician broke my caliper bleeder screw advisor and service manager told me it was due to corrosion, happens all the time. Attempt to have me pay for it. My caliper did not fail. My car was there for 2 months. However did make it right after several arguments with the service manager about doing right thing when you as a dealership makes mistakes. I noticed after picking up my vehicle that my passenger side headlight position was not in alignment. It was not offline when I brought it in. Spoke to one advisor, told me that they might have remove it when changing the engine mount. The other advisor stated that they did not touch that part of the car. This was hands down the worst customer experience I have had with any dealership. I will be bringing my mini to another mini dealership to have the right headlight realigned and sell it on my first opportunity. This is the way you get rid of bad people at a dealership that cause you stress. The bad news is that I own 2 mini s and will be selling both to not have to deal with new country. Thank you I hope this helps someone else who have had this type of experience with new country mini. I would love a call from New Country Corporate so I can share my terrible experience with someone who will care considering that I will never spend another dime with you other than the oil change package I purchased. I wish that I can take that back.The Caliper bleeder screw broke because your technician did not spray it with wd40 etc. which he came on the service floor and admitted to not spraying it prior to turning it.I m not going waste my time and argue.The point is that the focus should not have been on where my car came from and the reputation of the prior dealership. Not everyone has the money to afford a brand 23-24 countryman JCW. However it is a mini, you are a mini dealer that has been there for many years with a good reputation, I expected to be treated better. We don t have to talk about the heated conversation we had in your office (Manager). I expected a customer first treatment. But received very poor customer service and now know why, because you were judging where my car came from and the age of it(2018) with 59,000 miles at that time. Thank you for your help. I will move forward with another brand. Take care.

  Patricia G
2 months ago
The service concierge and technician who resolved a tricky problem with my mini were absolutely top notch. They gave me a video walkthrough of my vehicle diagnosis which put to rest any anxiety I had from other shops that had been dishonest and quoted unnecessary work. You are in good hands with a service team that takes such pride in their work and reputation, and treats owners who love their minis fairly.

  Ken Graham
5 months ago
I was told the mounting and balancing of new tires would take 90 minutes. The job actually took 3 hours.When I left the dealership I discovered that the tire pressure sensor had not been reset. I had to go back the next day to get that done.The prices are good and the people are pleasant.

  Evan Shaw-Mumford
2 months ago
We brought in a MINI earlier this week to be serviced and Austin was very helpful and communicative through the process. I was impressed with the video they provided to show the diagnosis and recommended service options. I am grateful for their help.

  Susan Andros
2 months ago
New Country Mini provided the technical skill and a truly customer-centric experience. My service advisor Ryan went above and beyond to ensure I understood every step. I would trust him and the full team with any Mini challenge!

  Beth DeGrande
4 months ago
Marc and the whole MINI crew at New Country are fantastic. We just bought our 4th MINI from this dealership. They made the transaction easy and fun. Can't wait to Motor On with my new Countryman!

  Kaeren Wylie
3 months ago
The People at New Country Mini are what make it such a special place. Whether buying a car from Corinne or having my car serviced with Austin and Griffin and the team, I am always made to feel like I matter. Thank you to everybody there for helpful and apparently effortless attention.

  Laurie Kincaid
a day ago
The service guys are great, the sales guys are great, the people in the scheduling department are uninformed, unhelpful, and uncooperative. Not at all in keeping with my past experience with New Country Mini.

  Gabdor Rodama
a month ago
Austin was great to work with in the service department. His communication was excellent. I would highly recommend any work be done at New Country.

  Hannah Buglewicz
4 months ago
Super helpful & trusting. No pressure or pushes to have an unnecessary work done. Very pleased with the service we received to our countryman. We have found our Mini home. Will be coming back! They have a great team & Austin was awesome.

  Douglas Gingrave
4 months ago
Austin and the service team are great!Had some work done on my JCW and everything was done as promised/expected. Picked up the car and the process was smooth and the car was clean and ready to go.Exceptional service! The team at new country mini service department is incredibly efficient and customer-focused. They not only completed the service on time but also went above and beyond to ensure a seamless and pleasant experience. Kudos to the staff for their professionalism and dedication to exceptional customer service!

  Rich Scalzo
4 weeks ago
New Country Mini did a great job getting me the car I wanted. They did not have what I wanted on the lot, so they worked hard at getting me my new Clubman within the time frame I requested. Awesome people to work with.I have been back recently for my first service and they did a great job!

  Tim Chamberlain
3 months ago
I just purchased a 2013 mini Cooper S. Absolutely love this car.I have to say out of all the experiences I ve had buying cars, this one was probably the smoothest. The dealership made sure that my car was ready to hit the road with no issues. Thanks to the team involved in making this happen. I would definitely recommend New Country for a new or used car purchase.5/24/2023 - just had my car serviced. It was an excellent experience. The service person was very helpful and the tech was very informative when it came to what was done on my car. Will definitely recommend this dealership to anybody.12/27/2023 - recently had my car in to have the alignment done. They did a great job and gave me a nice loaner. To use in the meantime. Service is top Notch.

  Irene
3 weeks ago
I had a GREAT experience at New Country Mini, Hartford. Both Jevon, the sales rep and Chris, the business manager were very helpful and supportive during the process of purchasing my 2024 Mini!

  Jillann Horan
a month ago
My service appointment went very smoothly with a loaner car ready too. Ryan is very knowledgeable and helpful. My car was returned vacuumed and washed too.

  MaryJean Sznurkowski
4 months ago
Corrine was a pleasure to work with, very knowledgeable and fun! I am very happy with the attention that was given to me during my car buying experience by Corrine and Chris in finance and would highly recommend New Country Mini to anyone looking to purchase their next vehicle. Thanks Corrine & Chris!!!

  Aurora Prescott
2 months ago
Incredibly overpriced for service and would not answer their phones to save their life for almost a week. 100+ dollars for an oil change, it think it was something like 130. Bro, are you kidding? Although if you have a problem with your car and are not really sure what it is they are fantastic at finding it and sending you proper documentation of it. I wouldn t say their diagnostic services are worth what they charge but they are excellent.

  Kristen Mara
a month ago
On my third mini from New Country. Excellent cars, excellent customer service. I always work with Marc but the whole staff is great too.

  Deborah G
4 months ago
Entire staff pleasant, knowledgeable and great to work with. Responsive and no pressure, unlike other places we've dealt with. Corrine is GREAT to work with. This is our 2nd Mini from them. Highly recommend.

  Marlene B
3 weeks ago
Disappointed that my car was returned to me after service with two tire valve stem covers missing. Luckily, I spotted it and when I reported it to the service desk, I was told, it happens . I guess it happens if people don t check their work and return vehicles to their owners in lesser conditions than when they were dropped off. I felt my concern was brushed off and dismissed.

  Mark Wasilesfky
3 days ago
Very good service, kind Knowledgeable and considerate team. service was done quickly And correctly estimates were accurate For the work performed overall a very good experience

  jamie graham
3 months ago
It s never easy when your nearest dealership is an hour away, but New Country makes getting your Mini service painless. In and out in a few minutes with a spotless loaner. A call sometime later to go over the technician s video inspection, then back the next morning to drive off in your freshly serviced and washed car. Props to Service Manager Ryan for his personable, professional assistance and advise.