Liberty Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Anthony Richards
4 years ago
After an accident causing tens of thousands of dollars of body and mechanical damage, this shop got my car running as if it was never even hit. The repair took quite a bit of time, however this was due to dealing with an insurance company who did not want to take responsibility for their driver causing the accident. Frank and I had gone back and fourth for a few months, and with his help we were able to get a second opinion and get things settled.I would go back for future repairs, and recommend to anyone who wants work done well.

  R M
7 months ago
Never Use this place, even your insurance company suggests. Took more than a month to get my car back.I dropped off my defender 130 with front end issue on around July 5 th by my son, I went on vacation out of country , went in person to see about progress as my son did not get any update, on July 21, they did not have any answer, spoke with Frank he gave vague answer , they cant give any estimate time of repair, asked why is it taking so long, he they are busy have 60 cars and they cant tell exact time.Called again on august 3 , after one month , no proper answer, said cant say estimated time, spoke with Frank again said on Friday if possible August 4 th, Since they were rude in anwering i told my son to call on aug 4 th, without explanation they said that it will be ready aug 8 th, when he called on aug 8 , they said on aug 11 th without any explanation.Since we we were not getting proper answers and Frank was rude on phone, did not have any choice and asked my insurance company to call them on aug 8 th, when they called they said again to insurance ready on Friday 11 th.Out of blue moon i got call from insurance company that my car is ready on Aug 9 th , JUST IN ONE DAY THEY FIXED MY CAR WHEN THEY GOT CALL FROM INSURANCE COMPANY.Liberty Honda will not give any Respect to customers as we are not paying them, they get money from insurance company, they listen to them.Went to pick up car. Front desk they don't even have courtesy to greet customers , after paying deductible, gave keys, did not have courtesy to say where my car is to pick up. when asked she said its parked outside to look around.May god bless this company employees .Insurance company should choose other repair center .finally after 1 month 3 days i got my car back, my friends other car has more damage than this ,was given in 8 days in other collision center.Can give five star for work they did behind door . zero stars for communication and delay in work.

  Teresa Thomas
a year ago
My car was stolen and had damage done to it. My car was taken to this collision center months ago. I am still waiting for my car. Every time I call I get a different answer. Parts are all there and are on the car. Next time waiting for parts I need for some to tell me when my car will be ready. I have been spending extra money trying to get my kid to and from school and still paying my car note. I have talked to a lawyer that I work with to see if there is any course that I can take regarding transportation. Since you guys can t give me an answer as to when my car will be ready and why I get different answers every time I call. I know you guys know this is unacceptable! 2 months. I am pretty sure if this happened to either of you, you would not let this fly so why are you doing this to me.

  Mitchell Hamilton
a year ago
I took my car here as requested by my insurance, dropped it off, and came soon after the claim was filed and the car was totaled to collect all of my personal belongings. When I arrived, despite never having signed any release forms, removing the plates, or signing over the title, the shop sent my car out with all of my belongings in it. Not even so much as an apology, was told this was simply a miscommunication and that it s great the lot it was taken to wasn t too far away! Couldn t recommend this place any less, have now had to waste my time today and will be wasting my time later this week when I have to go collect my car. Do not take your vehicle here, they will give it away without your permission and give you a smile and pat on the back while they do it.Service: Auto maintenance

  Yury Rusakov
a year ago
Takes very long time to fix the small problems.I was very unlucky to get my rear bumper clipped twice in one year.First time it took 3 days at Hoffman Collison Center in Avon.At Liberty, it took them almost two weeks to complete the SAME repair.They also don't answer the phone calls and don't return calls.Service: Auto body & trim replacement

  Steven Holmes
3 years ago
POSTED Jan 12: Just got off phone. Wanted to bring car in for estimate. Guy asks me if I am making insurance claim. I reply I don't know yet, because I want the estimate first. He tells me they won't work with me unless I go through insurance. Curious, I ask him why this is. He gives rambling incoherent answer that doesn't tell me anything. I try again. No clear answer. Decide - of course - to go elsewhere. Sad because I bought the car from Liberty next door and hoped I'd get the same great service. Most bizarre experience. Oh well.UPDATE JAN 13: Got a call from them few hours after posting this. Woman was very nice and apologetic on phone. Seems a case of an employee going off road for some reason. I'll take my car in Friday and see what happens. Will update here after that.Update: January 15: Met with manager this am, he explained what happened with a new employee, and gave me verbal estimate of work. Will proceed to take car to them, and see how the rest of this works out. Mistakes happen, and so far they've handled the situation pretty well. Will update one last time after work is done.Update January 27: Dropped off car, and at end of the week wanted to check and see what the status was. It was a Saturday. Website said they were open. Called. No answer. Then dialed numbers on Honda website for body shop staff. Those numbers are not in service. Called Honda service to see if they could answer question, who told me Collision center was closed on Saturdays. So website wrong, calling their main number goes to unidentified voice mail box, and the numbers for body shop staff are wrong. Got through finally on Monday, picked up car, and it looks great. They did good job on the car but the overall experience was a little rough. Oh well.

  Lauren Viltrakis
4 years ago
Everyone was fantastic! Had dropped my vehicle off due to a rear end accident and everyone was very accommodating. Took a little longer than anticipated due to under lying damage but they were respectful with having my vehicle ready for me to pick up due to working late hours. The car looks brand new! Thank you all so much for your time, patience and for being so helpful during this stressful time for me!

  Andriana K
4 years ago
I came to liberty to get my car fixed and they were absolutely amazing. Even though, my car took longer than expected because of the insurance company, Liberty always called me with updates so I always knew what was going on with the car. I came in with a black bumper on a purple car and they painted it for me for free! So appreciative of the great customer service they have here!!

  Bob DePaola
3 years ago
They took great care of my father Nicholas!! The work on his Honda Accord was done in a timely manner. They were very accommodating. Plus they washed and vacuumed his car, Great service and great work!

  Teja Jampani
2 years ago
2/24/22 Spoke to the Manager , who tried to explain the cause of the delay and answered patiently, he still couldn't help because of the pandemic. But he told they can speed up the repairs once they receive the parts. It was a total miscommunication which led to my initial negative review. Will update my review once they finish.

  Mamed Mamedov
6 years ago
Worst customer service ever. Dave took more then a week just to give me an estimate. took more then 2 month to repaid the car when they said theyll get it done in 2 week. And they've done the worst job according the time it was sitting their. Never return your call as they promise, until I try calling them couple times. Worst experience I ever had. Dave should take his job serious or he need to take it somewhere else.

  Alaina Matheny
5 years ago
If I could give a "0", I would. Horrible service, no communication at all. There is one person there that is really good but not the person that I dealt with so I am very disappointed. Will not be bringing my car back. It's a shame too because Liberty Honda Service is great. The collision center is garbage.

  James Todd
7 years ago
Dropped off car on February 28th for a 2 day front end repair. The car was not ready until March 16th. They never returned calls as they promised and the car had 120 additional miles then when we dropped it off. Horrible customer service and we are requesting general manager for complaint.

  Ram Singh
8 months ago
Lady at the front office is very rude and unprofessional. They did not do a good job at the first time on a simple job and god knows how many visits and days will go to get it corrected.

  Joshua Perez
6 years ago
Great service. Great work. Friendly, on time. Recommend 100% Mary and Will helped me out with a good price. Fast and easy no drama or stress.

  Donna Hollis
a year ago
I was very pleased with my experience. Very helpful and pleasant.

  mathew Antony
6 years ago
100% satisfied with the work done on the van.