Lia Hyundai Hartford Auto Repair & Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mustafa Suchedina
a month ago
When I entered in the service center, I was greeted byDane Morissette right away and took a complete charge. He was very courteous and professional. I had some questions about my complementary service and other questions which he provided all answers promptly. Right at the time of leaving from the service center, I noticed some dried marks on my car. He brought a spray bottle from the office and cleaned it upon my request. Overall, the service I got from Dane was very delightful with full professionalism.Thank you so much.

  Jahaira Jimenez
a month ago
Had a great experience with Dane Morissette in the service department. Recently had work done on my vehicle and Dane was helpful in explaining things to me including being truthful about the time frame it would take, he assisted me with the drop off and called me promptly when my vehicle was ready. Thanks Dane! Highly recommended!!!

  Lynn
2 months ago
Been a customer for years. Best dealership around! Service department can't be beat! BIG thanks to Gavin for keeping the ball rolling and Hector, Dane & Dakota are TOPS! But everyone that works there is pleasant and knows what good old-fashioned customer service is!

  Deberah Bowen
2 months ago
My experience was very good. Dane Morrissette was the technician who worked with me. He explained the suggested work. Then he assisted me with which I should do right away because I was not able to do all of them at once. He was thorough and most of all courteous. He made it a much easier process.

  Andrew Pace
4 months ago
Hector Morales greeted us with a smile and told us what to expect. He was very professional, and respectful. When the vehicle was completed he went over everything and asked if we had any questions. Excellent experience.

  David Dow
2 months ago
I went to Lia Hyundai of Hartford for my standard oil change. Venroy Allen was the knowledgeable, polite Service Manager who assist me. Although the Invoice said my fluids were topped off, they were not. On my drive home my windshield washer low light came on.

  Melissa and Angel Garcia
a month ago
great job at Lia Hyundai. I was unsure how my 3rd party warranty was going to work and I was happily surprised at the ease that my service consultant, Venroy Allen, made it for me. I provided the phone number and my contract number for my warranty company and he did the rest. He made the initial claim for repair. Very easy for me.

  Mary D Johnson
2 months ago
We are happy with our vehicle however we felt mislead. We were instructed by our sales and the financial rep to let them know a day ahead of when we would be picking up our vehicle to allow them time to clean it and apply the shield protection in and outside of it. After providing full payment to the cashier and sitting with the financial rep for completion of our paperwork we were given the Zurich Shield Customer Care kit. We were informed this was for us to upkeep the shield protection. Was the additional $1k protection we haggled over and agreed to pay for the care kit? The kicker is we still had to wait for the car to be "cleaned" or "rinsed off" and tires sprayed. When we got the vehicle home we found a piece of pretzel on the floor under the gas pedal. The car had not been properly vacuumed, we had to do the rugs, cargo etc. It took my husband 2+ hours to vacuum!!! Considering we paid the total cost of the vehicle more effort could have been placed into cleaning, the same effort that was placed into making the sale.

  Huy Pham
a month ago
Hector is always excellent in helping me servicing my car. Him and the staff there are very friendly and professional, the facility is very clean and nice. I am always satisfied with Lia Hyundai service team as they are my number one choice in servicing and repairing my Palisade

  Tyrone Harper
4 months ago
Dane Morissette of Lia Hyundai Hartford has always been excellent service agent for all of my vehicles that I ve bought throughout the years. Dane is attentive and concise with his communication about work that needs to be done with my vehicles. I ve been dealing with Dane for over 12 years, and he has always made me feel comfortable to continue to service my vehicles there.

  Barb Kimball
a month ago
I cannot say enough great things about Service Advisor, Dane Morissette. Between helping me navigate a warranty repair issue to urgently advocating the troubleshooting and ultimate diagnostic solution resulting in a new altenator, I am looking forward to getting my Tucson back!!! Thank you, Dane!

  James Patrick
6 months ago
The thing that made this a rewarding experience at Lia Hyundai Hartford was the Service Representative, Hector Morales. He was really efficient, knowledgeable, and really interested in getting my Sonata fixed in a timely manner. He was pleasant and professional and had a nice sense of humor too. He is a credit to Lia Hyundai and I will be back to have my car serviced there again. There should be more employees of the calibre of Hector Morales. He deserves a raise and a promotion and a pat-on-the-back. This was my second time having Hector as the Rep who helped me and both times he exceeded my expectations.Also, I love my Hyundai 2018 which I bought brand new and have basically never had any trouble with it.Service: Electrical repair

  Marty London
a month ago
I made the appointment with Hector. Arrived and was treated and taken care of promptly. Work was completed in an efficient manner, and I was on my way.

  Patricia Marzi
3 months ago
It was a great experience. Hector Morales is such a great person He's so helpful with any questions we had. He has a pleasant personality .

  Lisa Carroll
5 months ago
We had a great service experience! Hector Morales greeted us and arranged for our service efficiently and with warmth and friendliness. We were really pleased with the service and the ease of drop off and pick up. Highly recommend!!

  Ashkan Novin
2 months ago
I visited Lia for maintenance on my leased Hyundai and encountered an issue where the battery cover was mistakenly left on the trunk. When I reported this, the staff did not respond. Then I reported to the Hyundai Customer Care, they offered a discount on future maintenance, which unfortunately isn't beneficial for me due to my existing 3-year free maintenance plan. Overall, the experience was ok in terms of service, but there's room for improvement in handling situations. However, it's worth noting that they may not be on the same level as other brands (like Toyota) or dealerships in terms of overall customer service."

  Wandalis Texidor
2 months ago
Hector Morales was very attentive of my needs and made sure he directed me the entire way. Mr.Morales was professional and courteous. Moving forward I will make sure he handles all my car needs. The technician handling the replacement of my airbag damaged my door but Mr. Morales jumped right on it and ordered what was needed to fix my door. This gentleman definitely deserves a. Increase of some aortService: Vehicle safety inspection

  Michelle Sulewski
2 months ago
They always take good care of me. Azi and his team made sure everything went smoothly. Also when there was an issue he didn't hesitate to get it resolved.

  Joe Cornwell
6 months ago
I arrived early and they took me in right away. Hector Morales was very professional and knowledgeable. I explained a few of the issues I was experiencing and was giving several options. The oil change, regular maintenance and replacement of a brake light was done with precision and speed. I have never had a bad experience with this service department and team.Services: General repairs & maintenance, Oil change

  YOUNG MOO SOHN
2 months ago
As an owner, nobody wants to visit the dealer service center too often. However, Lia Hyundai was the best. Especially, Hector Morales was my service manager and he was professional, kind, and truthful. I recommend this dealer and service center.

  rosa narvaez
5 months ago
from the moment my mechanic referred me to Lia Hyundai Hartford I was treated with respect, promptness and patience. Dane was the best at communicating with me via phone calls and emails. Completely satisfied and will seriously recommend to friends and family.... Thanks Dane and Lia Hyundai

  Jen Sanford
a month ago
Dane Morissette was professional and friendly while dealing with an issue that is impacting my vehicle. Spoke several times on the phone and I appreciated his honesty and professionalism.

  Silvia Ambrosy
3 months ago
Always very satisfied, I being with Hector Morales, for a while and 2 times with others. All good, but I trust Hector, wish him the best, hope we will see you on future time of my car services

  Rhoda Clark
2 months ago
Dane came into the picture the day my car repair was finished thus his involvement was minimal but he was pleasant, professional and easy to work with.

  Lindsey Stephens
2 months ago
Dane took the time to explain everything to me, break down the differences between the 75k and 90k maintenance and the individual costs of various items. I dread taking my car in to a dealership, but Dane made it smooth and easy.

  Veda White
2 months ago
This was my 2023 Sonata's first service since purchase. Victor Morales checked my vehicle in. I appreciate he acknowledged that I was waiting for service. This is not always the case. Smooth process.

  Connie Ren�e
5 months ago
I thought the service was good. Everyone was so accommodating and friendly. While waiting, the service manager made sure to keep me up to date. The young woman at check out was also very kind and professional. Thank you for your service.Service: Body & TrimService: Body & Trim

  Margaret Hagins
7 months ago
Hector was really helpful. He kept me informed every step of the way, even when I got frustrated about the repair took so long. He always had a smile on his face and kindness in his voice when we spoke on the phone. Thank you Hector great customer service. He deserve 5 stars!Services: Auto windshield repair, Electrical repair, Steering & suspension repair, Auto glass repair, Auto side window replacement, General repairs & maintenance, Steering & suspension replacement, Electrical, Auto rear window replacement, Auto interior vacuuming, Auto glass replacement, Auto maintenanceServices: Auto windshield repair, Electrical repair, Steering & suspension repair, Auto glass repair, Auto side window replacement, General repairs & maintenance, Steering & suspension replacement, Electrical, Auto rear window replacement, Auto interior vacuuming, Auto glass replacement, Auto maintenance

  Lorraine Nahabedian
6 months ago
Dane Morissette was my Customer Service Representative. My car was scheduled for a preventative undercoating service call made by Hyundai Corporation. Dane has been a long time employee at Lia Hyundai and has always been friendly, professional, and efficient in processing all service calls I have had done over the years. I appreciate the ease and comfort of having my car serviced at Lia and Dane s manner adds to that experience.My most recent appointment for a safety recall in regards to the security alarm system was taken care of by Dakota Pare last week. Although, I called earlier to set up the appointment and notify the service department that I was running 5-8 minutes late, I was able to arrive within the 5 minutes and Dakota despite being very busy assisted me right away. I had a few questions to ask about an inoperable remote and she explained that a reset could be done and what those costs were. I wasn t able to afford that at this time, but was grateful for the information. She also took the time to look at my headlights, as I noticed one light seemed like it was out. She checked it immediately and I authorized the replacement to be done. I found Dakota to be very focused, professional, and accommodating. These are qualities that create a customer service experience. Great employee and great service was demonstrated by Dakota. Thank you!

  Deborah Prior
6 months ago
I really like dealing with Dakota Pare at the service desk. She is very direct and clearly explains the work. She also keeps tabs on me as a customer. If you joke around with her, she gets it! I always look for her when I bring my car in for service!Services: Air & cabin filter replacement, Tires, General repairs & maintenanceServices: Air & cabin filter replacement, Tires, General repairs & maintenance