International Auto Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Holly Zwick
3 years ago
They diagnosed and repaired my VW AC within a day. That was a couple of weeks ago, and it's never worked better. Perfect timing to beat the heat! Staff was super professional, and I feel like the price was fair. Thank you! I will be recommending to my friends!Services: A/C installation & repair, Air conditioningServices: A/C installation & repair, Air conditioning

  Suzie Darkkiss44 P
2 years ago
These guys are awesome ppl to work with. I towed my car to international auto because the shop before couldn t figure out what was wrong with my car.I had the pleasure of working with Bill, Anthony and Peter and they are great honest people. It took a day or 2 to get my car up because it wasn t starting, but they finally figure out it was due to electrical problems.They all did a wonderful job keeping me updated as to the progress they were making in getting my car up back and running.Long story short if you ever have any electrical problem with your car these are they guys to see.Very honest and reliable. They work with me and my insurance to make sure everything gets done.Thank you all to everyone at international auto.Services: Electrical repair, Air & cabin filter replacement, Electrical, Battery

  carole phillips
10 months ago
This guy is a snake! My 19 year old son wanted to purchase a vehicle on his lot...my son put down a $1,000 deposit and sought financing...we had the truck inspected by a certified AAA service. We were informed that the vehicle was not safe to drive due to rot in the frame. They advised us not to purchase the vehicle as it was not safe to drive. They refused to refund our deposit as they disagreed...Thanks for making a first time car purchase so "unenjoyable".

  Frances Coyle
6 months ago
The best place for car repairs. Ken and Anthony are very helpful and awesome!! I highly recommend..Services: Exhaust, Auto exhaust system repair, General repairs & maintenance, Auto brake repair, Auto exhaust system replacement, Brakes, Auto maintenance, Auto brake replacement, Oil changeServices: Exhaust, Auto exhaust system repair, General repairs & maintenance, Auto brake repair, Auto exhaust system replacement, Brakes, Auto maintenance, Auto brake replacement, Oil change

  asia bey
2 years ago
I was a walk-in for a oil change at the very end of their work day and they were able to squeeze me in all while maintaining a pleasant disposition. The service was quick and they did a great job. Peter was awesome and accommodating. I definitely will be back in 3 months for the next oil Change. Thanks!

  Alidor Longwa
9 months ago
I had a good experience with the team. And my air conditioning was serviced as well as my air circulation system. Great team experienced and dedicated.Service: Air conditioningService: Air conditioning

  Mark Warner
4 years ago
One of my employees decided it was a good idea to drive one of my vehicles to Mass. and along the way experienced problems with my vehicle. He got it to International Auto Service Center and dropped off. I can say as a business owner they were first class not even knowing them. Having to deal with a company with that much honesty and integrity has been far beyond my expectations. If you are looking for a reputable company you won't be disappointed.

  Rolando Fernandez
6 months ago
The best service for my suv and to he price is very competitiveServices: A/C installation & repair, Air conditioningServices: A/C installation & repair, Air conditioning

  Michelle M
4 years ago
Such a friendly staff! Quick and helpful customer service. When repairing my car, Kenny noticed a few other things in my vehicle that needed to be replaced. Mackenzie and Kenny were very helpful as they emailed me a free quote with all the parts that would need to be replaced. Mackenzie even offered to text me to keep me updated on the status of my car when I had a busy day at work and wasn't able to call. Will definitely be back!

  Tania Rivera
a year ago
Not good service. We spend our time (1 month) and our money. They didn't fix the problem, they make it worst.Awful! Not recommend.Don't even go there they don't know what they are talking about. My car was a Mercedes Benz. You are justifying all your ignorance you didn't fix the problem you made it worst. We payed you $1000 as a down payment to fix the problem and everything what you did is made it worst, is just a waste of time and money.Don't go there!!! Red Flag!!!You know what it was the problem.... The electric system was not working because the copilot seat was draining all the power... That's why my car couldn't get started. They kept the car over a week without fixing the problem by the way, they never returned my money.

  Pasqulina Giannotto
4 years ago
This was my first time coming here and I had a wonderful experience. Everyone is so friendly and helpful. McKenzie is great, I love love love her energy, she is very knowledgeable and you can tell She genuinely cares about the customer and their needs. I will definitely come back for future work on my car.

  Gilda Arienzale
6 years ago
Since Buying My Nissan New in 2010 I went to the dealership for the first year. On my 5th visit to Dealer for oil change, and my vehicle didn't even have 15,000 miles on it, the service adviser tried selling me over $1500 of repairs i didn't need! My co worker in the emergency room referred me to International Auto Service Center and i have been coming here ever since. They are always upfront, honest, reliable and accurate with their completion times and will even pick up/drop me off at home if i cant find transportation. Its literally service from your living room! Many Thanks to the Team at International Auto Service Center!!

  Ashely R
8 years ago
I had an overall great experience at International. Brought my car in to be winterized after seeing one of their flyers with their different seasonal specials they run. At the time they let me know that my brakes were really low and wasn't safe to be driving. This is something that my dealership didn't even catch. They were able to do them in a responsible time.

  Reneshia Meadows
4 years ago
I love this place!!! They are very knowledgeable. Ken and Mackenzie were phenomenal and answered all of my questions addressed all of my concerns and made me feel comfortable that my car would be taken care of. Armando was my tech and also did a wonderful job!! They will be my new service center going forward.

  Natasha Andrade
4 years ago
My Acura was previous repaired by another facility and it stopped working and wouldn t go over 10 MPH less than 2 miles after leaving that shop. The most frustrating part is that they had it for over 1 month. I googled for auto electric specialists and International Auto Service Center had amazing reviews complimented by a great website with helpful tips and blogs to resolve minor issues ourselves. I called and scheduled an appointment in which they got me in within 48 hours and brought me back home.The staff at IASC was amazing, made me feel comfortable especially being a women. McKenzie and Kenny kept me updated through out the day. They diagnosised, repaired and got my car back on the road within 24 hours and spent wayyyyy less than I could ever imagine. The best $289 I ve spent this month! Found my new mechanics!

  Richard Bergen
5 years ago
We have been taking all of our family's cars to IASC for service for as long as I can remember. I find them to be friendly, honest, straightforward and very helpful in accessing any car problems that we get. I know that when they point out a problem - it's a real problem and I know they aren't trying to "upsell" me any services or products that I don't actually need. When Ken (the service manager) tells me that he or one of his mechanics has found a problem with one of our cars I trust that he'll fix it with quality replacement parts at an affordable price. These guys set the standard for how all automotive service stations should operate.

  Ashley Addisyn
10 years ago
I had my car towed to this place last Thursday because it was over heating. Anthony stated that the last people to work on my car put the wrong engine in it. He said he had trouble finding parts for my car because of this. He even told me they took advantage of me. The day I was to pick my car up he told me that he found another issue that would cost an extra $200 in labor. I asked if my car would work without the repair he assured me that it would. The next day it started doing the same thing (overheating, leaking coolant, & smoking) I had just paid $453 to have fixed...I wanted him to have someone come get it became obviously they didn't repair it correctly. He told me to drive home & if my cat starts smoking pull over on the freeway, get out the cat, pop the hood , get as far way from the car as I can & call him and he would send someone to come get me. Thank God I made it hone because when I called I was told he would have out of the office all day. He lied & said that he was coming to get the car yesterday. Today is almost over & they still haven't come to get it & hasn't bothered to call.

  Kelly Andrews
4 years ago
Ken and McKenzie is the best, first time I went was to get my blower motor fixed and the work was awesome. This time around I got everything done internal to my baby. (My Car) the results are awesome, they have me forever as a customer!!

  Leonard O'Rourke
4 years ago
Mackenzie was extremely helpful and worked with me to get my truck back on the road the next day. They even stayed open a few extra mins the night before so I could drop off my vehicle. Best in CT! I would recommend to anyone.

  Lauren Michaud
4 years ago
Called ahead about price for an oil change for my Volvo s80, and was pleased to find their price was reasonable, and about $30 below that of PepBoy's down the street. For a "high end, high mileage" car that takes 8 Qts, ~$95 is the cheapest I've found in town. The best part was that I could schedule ahead, wait less than two hours (pep boys was almost 4!), and pay the amount I was told ahead of time by their kind staff. :) I'll be back!

  Drian Hillman
10 years ago
These guys are excellent, they serve their customers professional, honest, and courteous as well.My car broke down in a heap of smoke in the late evening on the 4th of July! and who did AAA have dispatching the truck, these guys. Initially I had my car towed to my normal shop, only to find out the next day (a Friday) that my old shop had all of their mechanics off for a nice extra long holiday weekend (understandable). So I immediately made a call Friday and did what I should've done in the first place, had my car re-towed to the guys who were actually there for me in the first place, International Auto. Not only were they hard-working but extremely professional and courteous as well, these guys serve their customers. I was back on the road within 24 hours, enjoying a concert saturday evening. They did a thorough job as well, I've had no further issues. I'd trust them with my car again, these guys are legit.

  Marybeth Insogna
6 years ago
I was referred to IASC over 20 years ago; and I continue to use them as my auto service company. They are honest, trustworthy and dedicated. They have always gone above and beyond what is required for my vehicle to make sure that it stays on the road and that I am safe while driving. The knowledge and friendliness of the staff is second to none.

  Thomas carobillo
9 years ago
Bad experience. They have a tow truck driver named Rich Hoegmann. He is a convicted rapist. I found his sex offender registry on line. He ripped me off on a tow. He hooked up my car to the tow truck at my apartment. When I came out he shook me down for $100 cash so he would take my car off the hook. He refused to give me a receipt. When I asked for a receipt he said, If I give you a receipt I will have to charge you sales tax., I said fine and then he said that he did not have any tow slip receipts. He put my $100 in his pocket , he dropped my car and the way he went. When he dropped my car he did damage to it. DO NOT DO ANY BUSINESS WITH THIS COMPANY.

  thalictrum delavayi
13 years ago
I'm relatively new to IA but took a chance with a short I had in my electrical somewhere. They fixed it within two hours at a little over $100. A dishonest place would have tried to bilk me. Since losing AC automotive to bodywork I kept searching for a good honest place. Ken will make you smile with his analogies, the mechanics are very nice. Everyone takes the time to explain, in as detailed as you want, the problem(s) they've found. They've got a customer in me.

  D Ress
9 years ago
International Auto are known for screwing over their customers. It's a known fact. First of all they are a sub contract for AAA and are being investigated for running a fraudulent towing business; this is what they do a tow call comes in and the customer requests to be taken to their choice of shop and instantly the driver starts by telling them that the car needs to go the their shop, that is a LIE. He has been advised by Peter, Anthony and Ken to bring all cars back and the driver gets a CASH kick back (WRONG). They get the car in and do the work without calling the customer(WRONG). When the customer calls in to check on the car and see whats wrong with it they tell them to come get the car. And this is when it all hits the fan. My car was worked on without my authorization, when I got the call to come pick up my car car my car was running worse than when it was towed in. They put in $1500.00 in parts and labor and the car was barely running when I picked it up. Took it to my repair shop that I trust and found out that they over charged me for what they did and the part they put in was defective, also cracked my egr so that I would have to return for more repairs. When I contacted them to let them know that the part they put in was defective they said "there was nothing they could do for me" I asked to be credited and they laughed at me. I called to speak to Peter, he was nowhere to be found, I asked for Anthony, he is gone, I asked to speak to Ken and he dodged me too. These people are JOKES!!! They should be investigated for running such a shady business. They are rude and disrespectful. They do not care that they damaged your car, all they care about is that they just screwed you out of your hard earned money and are laughing about it. They are a disgrace to the auto repair field.International Auto gives all the other repair shops out there a bad name. I asked around and found out that no one used them, the only reason they are in business is because they have AAA for now. That too will come to an end I spoke to Carl Carlson from AAA and was assured that they are being investigated. So, please if this happens to you call AAA customer service and ask for him and file a report on them and then call DMV Dealer Complaints and file a complaint with them. I felt there was no need to fight with such arrogant people who do not appreciate our business.

  Luis Canedo
9 months ago
They are able to identify your car problems but can t actually fix cars, I definitely don t recommend this shop

  Richard Capsalors
a year ago
My right headlights stopped working,the people at International Auto Service Center tracked down the broken and shorted out wiring in a very timely manner.They also discovered a bad wheel bearing that I had them replace the next day.The people at International Auto Service Center were very knowledgeable ,and professional .I would wreckamend them to anyone needing to have service done on there car.Services: Electrical repair, Electrical, Vehicle safety inspection

  Karolina Wytrykowska
5 years ago
I truly appreciate the care they give to my Mazda Zoom Zoom every time that I bring it in! Very professional and knowledgeable services! Highly recommended as I have been using them for years!

  Nichole
5 years ago
Wonderful people, very helpful and knowledgable getting my BMW repaired. Being a woman I felt extremely comfortable with Kenny and Anthony, they did not take advantage of me and try to sell me parts I did not need.

  Ryan Palica
9 years ago
International Auto Service Manager/Owner:Upon reviewing your company s website, I ve found that you advertise quality and efficient car services. However, my experience described below contradicts the mission and values you claim to uphold. The treatment I received is appalling and unparalleled, and upon further consideration after correcting the situation myself, I feel it is important to apprise you of the events that occurred.On 12/7/2014, I experienced issues with my car (2008 Mazda 3) while driving on 91 north. I pulled over immediately, found my car leaking antifreeze, and called my insurance company, Nationwide Insurance, for a tow truck. The insurance company sent me a text message to verify the time of the report (6:56pm) and the estimated time of the International Auto Service tow truck arrival (7:56pm).At approximately 8:15pm, the IAS tow truck driver had not arrived. I called my insurance company and was told that the tow truck driver was running late because of his own mechanical issues. I explained that I could no longer wait with the vehicle (it was below 32 degrees outside, and I couldn t run my car for heat), and I wasn't planning to wait with the vehicle anymore. I was instructed from the insurance company via IAS that I should leave my vehicle unlocked with the key under the driver's mat. I questioned the directive because my car is front-wheel drive, but I complied as told.After a friend drove me home, I received various calls throughout the night from my insurance regarding the pick up of my vehicle. It was scheduled to be delivered to the dealership in Hartford, Liberty Mazda. The next morning, I phoned Liberty and was told by the manager that my car was not there. I phoned my insurance company who verified with IAS that my car was towed. According to IAS per my insurance company, the tow driver completed paperwork verifying that the car was delivered to Liberty Mazda. I then phoned IAS personally and explained the situation. The woman I spoke with put me on hold to reportedly call the person who was contracted to tow my car. I waited on hold for 15 minutes and was told that he wasn t answering her phone calls. By this time, it was the afternoon, and no one--not even I--knew where my car was. I told IAS that I was leaving work to personally look for my vehicle, and if I didn't find it, I'd be filing a complaint with the state police and my insurance company. However, if I did find it anywhere but Liberty Mazda, I d still file the formal complaint with my insurance company. I was told, Do what you need to do. Hopefully we find it before it comes to that. I found my car where I left it because IAS: A. never picked up my car, and B. lied to the insurance company and to me. Additionally, the insurance company informed IAS of my complaint while I called for another tow truck.According to my insurance company, IAS alleged that I never answered my cell phone when they arrived to pick up my car. Despite the allegation being slanderously untrue and a continuation of their lies to my insurance company, it is completely contrary to all of the previously given information: I answered all of the calls I received that night, I have no missed calls from anyone, there was no reason to call me because the car was unlocked with the keys inside as instructed by the tow truck driver, and the car was never towed as initially reported.For these reasons, I m writing this letter to supplement my formal complaint to Nationwide Insurance, filing a complaint with the DMV Dealer Complaints department, submitting it for review against your Better Business Bureau accreditation, posting it in Yelp and Google reviews, and copying you as the owner and manager so that you are personally aware of the situation.Thank you,Ryan "J." P.