Bertera Subaru Hartford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mackenzie Ray
2 weeks ago
Had a wonderful experience with Bertera of Hartford. I had a unique purchase arrangement that Gianni and their finance group helped me with step by step. They gave me the best price after I independently priced out the same model across the majority of New England dealerships and took the time to explain the car in detail before driving off the lot.Thanks again to Gianni and the team at Bertera.

  John Doty
3 weeks ago
This is an exceptional dealership! The professionalism and friendly atmosphere is what greets you when you enter this dealership. No high pressure sales pitches here. Their #1 goal is to provide you with the vehicle you are seeking. In my case, We wanted a bronze colored car with sunroof and they got us exactly the car we wanted. At the time of purchase they took the time to review all of the features the car had to offer. We realized then that the car was much more than we had hoped for! Our Forester makes the driving experience a delight. I cannot imagine a better dealership anywhere else. The Bertera Subaru Team is #1. They get my highest recommendation.

  Craig Campbell
a month ago
My wife and I had the most fantastic experience with Valentina at the Bertera dealership in Hartford! She's a true gem in customer service. From the moment we walked in, she welcomed us with warmth and humor. Valentina went above and beyond, finding the perfect car that fit our budget. What stood out was her non-pushy approach and respect for our requests. Unlike other reps, she ditched the formal desk setting, opting for a casual, friendly vibe with her trusty tablet. The entire process was enjoyable, and we felt confident in the car we bought. Valentina, you're absolutely awesome!

  Jonathan Rosado
2 months ago
My experience at Bertera Subaru Hartford was great. My girlfriend and I went there to trade-in her car and purchase a new vehicle. Harrison was our salesman and we couldn t have asked for a better person to deal with. Harrison was knowledgeable, thorough, attentive, and overall a very nice person. He worked with us in negotiating what we thought was a fair trade-in value for her vehicle. We would highly recommend anyone speak to Harrison about there next Subaru purchase.

  Sarthak sinha
a month ago
I recently bought a Forester from here, they offered a great price compared to what I was offered by other dealerships in the town. Big thanks to William, who helped me with the purchase. He handled the entire process pretty smooth and was pretty crisp and straightforward, didn't throw up any sales jargons and didn't try to sell me anything unnecessary. I would highly recommend him if you are planning to but a Subaru. Also, the finance team was clear in all the documentation in what they are asking me to purchase and all the conditions they as well didn't try to sell me any extras. William also took around 45 minutes in explaining me everything about the car from the documentation to the features.

  Neisha Ayala
4 days ago
Buying cars is never easy and such a nerve-racking thing because you don t know if you re just a fish in a shark tank. Most of my experiences have been just like that, Money hungry people who are just looking for a sale. However, This Subaru location was a complete opposite. My experience started off with Valentina who was remarkable hands-down, the best of the best. She is super relatable, friendly, organized, and reliable enough to even come in on her day off to finish my vehicle purchase. She listened to my concerns and answered my endless questions without a blank of the eye. I left with my forever car and a new outlook on dealerships which is more than I could ask for. Thank you Valentina and her great team!

  Ming
a month ago
I purchased a new Legacy from Kiana and Pam at Bertera in Hartford and it was hands down the best experience I ve had buying a car! They were friendly, fast, knowledgeable and got me exactly what I wanted. The other associates were all joking around and it was just a great environment to be in. I will definitely be returning to their dealership when I m in the market for a new car again!

  B S
a month ago
Mr. Harrison at Bertera is a fantastic person. He helped us look through new and used cars until we found the right one. Harrison is very patient, personable, helpful and has a great personality. Harrison is a fantastic person and we most likely would not have purchased a car at Bertera if it was not for Harrison. Stay Strong.

  Bev Kurtz
a month ago
Had an amazing experience buying a car from Bertera Subaru! Roje was awesome- took his time explaining all the gadgetry. Everyone there was friendly, professional and knowledgeable! Made the car buying process pretty easy! Highly recommend them to anyone looking for an easy car buying experience!

  Erin Fox
4 months ago
My family highly recommends Bertera Subaru. From start to finish, Lucas made the process incredibly easy and fun. He was approachable, helpful, and went above and beyond to earn our business. The entire team worked hard to make the experience quick and easy--with no issues. They had a great inventory with lots of options. The dealership itself is in a great location, very clean and well maintained, and all staff were professional and made us feel welcomed and treated us with respect. This is my third Subaru, and after visiting several other dealerships in CT over the past decade, I will drive a little out of my way to have my cars serviced at Bertera from now on.

  Justin Simao
a month ago
Valentina was very helpful and knowledgeable. I had a fantastic experience car shopping with my daughter as she made both of us feel very comfortable and welcomed! I'll definitely keep you in mind for my next vehicle!

  Andrew Fries
2 months ago
My car buying experience at Bertera could not have been better. From the time I entered the dealership, looking at the car I wanted, the process of making a deal, & the final steps of financing and pickup, they made the whole experience as pleasant as I could want. Working with Katelyn made the one hour drive I made worth every minute.

  Allison Hilbert
2 months ago
I could not recommend Bertera Subaru more. The whole experience was so easy and stress free. Christian was great, he was so chill and knowledgeable. He took the time to make us feel comfortable and confident in our purchase, which is so comforting. If I could give 10 stars I would!

  Kaleil Mclean
2 days ago
Very nice service and very accommodating. Valentina was my saleswoman and she was amazing, very welcoming and personal. Great experience. They were very patient and made the process easy to understand.

  Luis Fernandez
4 days ago
All the work that was put in to get me into my beautiful 2024 ascent onyx limited did not go unnoticed. I can not thank Valentina enough for all her hard work 10 out of 10. From even being sick and still giving updates and making sure all went smooth. Also big shoutout to the finance team and all the sales dept employees, all were friendly and rooting for me to get my beautiful Onyx ascent!! Great group of people!! Go get you a Subaruuuuu

  Kristen Dean
4 weeks ago
Bertera Subaru definitely exceeded my expectations. As a young woman I felt safe, not pressured, and taken care of when shopping for a new vehicle. Kiana helped me to find the best car for my budget and went above and beyond answering all of my questions.

  David Cyr
a month ago
Buying the vehicles was a good experience. They listened to us and got us cars that fit our budget. The problems started when the motor blew and found out it was a junkyard motor. This information was never disclosed to us when we bought the car. It was super hard to get in touch with someone that could help. And we had to continue ti chase people down to get called back. When we did contact someone, they didn t seem to care to help, just seemed to want us to buy another car. We asked for other options and they said they would call back and have not.

  Howard
a month ago
Bertera Subaru Hartford's professional sales team is there to truly serve the customer. Bill Gilow, my sales consultant, truly shares the information and service needed to be comfortable with a New or CPO vehicle purchase that is second to none. Thank you to all that participated with my purchase. The whole process went seamlessly.2/28/2024.

  Lauren Warner
3 months ago
Lucas and the rest of the staff at Bertera were everything every car dealership should be. I receive three additional quotes for a 2024 Forester and they weren't even close to what Lucas was able to do. He was not pushy, listened when I had questions and I would absolutely recommend him and Bertera to anyone looking for a great car buying experience!

  Eileen Blair
3 months ago
I have nothing but praise for Bertera Subaru of Hartford! Kiana was wonderful to work with from my test drives right up to driving my new car off the lot. She was very knowledgeable and took time in explaining all the features of the vehicle. I am confident that should I have any questions or need any help, that I can reach out to her for assistance.

  Santosh Gurung
3 weeks ago
She really professional, understanding, knowledgeable.She made us feel comfortable and happy with our purchase.Also, it is easy to speak to her without thinking that she will take advantage of us.Overall it is really pleasant and satisfactory to work with her.

  Jeff Denote
a month ago
The sales manager is a young man who has absolutely no idea what he is doing! The dealership sold me a one year old car. They promised to complete 3 things before I took possession of the vehicle. Needless to say they did not. They had me come back twice to complete what they neglected to do initially. I waited a total of 12 hour in two days which they told me it will only take 4 hours. Stay away from Bertera, save yourself a lot of aggravation! They are terrible!

  Scott Sepinuck
a month ago
Highly recommend working with NoahTaylor. I purchased an off-brand car from the dealer. The car was waiting for me when I pulled up to the dealer, Noah was knowledgeable about the car and its features during the test drive, and the process to complete the sale was easy.

  Sharon Lewis-Wright
4 months ago
I had a very good experience with this dealership. I must commend Roje Robinson for his excellent customer service. He represent the company very well. He is knowledgeable and and very confident doing his job. I am a happy customer and I will recommend friends and family to Bertera Subaru of Hartford. Thank you again for your help selecting our new car.

  Ryan Zygmunt
2 weeks ago
I had an appointment with Roje, March 2nd at 12:15 to discuss about leasing or buying a car. I get there and was told he was with people and that I needed to wait. After waiting he finally came over and we briefly talked about the car and color that I was looking for, he then left for a little bit to go get the car, I was a little confused because I've already driven it. Eventually he brought around the car and told me to look at it and sit inside, I sat in the car for around 10 min and left without seeing him again. I was very disappointed considering by this time it was almost 1pm and our original meeting time was 12:15pm. I would've liked some notification that he wasn't ready instead of wasting my time.I went back another time to discuss leasing and they wanted $450-500 a month on an Impreza, what an absolute joke, avoid this place.

  Karoun Charkoudian
5 months ago
I had an excellent experience at Bertera Subaru of Hartford, I highly recommend them. Noah, the salesperson who assisted me, was kind and helpful throughout the entire process. He guided me every step of the way, making the car-buying process smooth and enjoyable. The team at Bertera Subaru truly goes above and beyond to ensure customer satisfaction. If you're in the market for a Subaru, this is the place to go!

  Guy Presler
a month ago
Not many car dealers like this are still around.Bill Gilow is very honest and a "straight shooter." This was my second WRX I've gotten from him. The moment I called him to inquire about one he had on the lot, he immediately gave me a great price.After a quick test drive, I continued to sign with Pam, the finance manager.There were no hidden fees or markups.The out the door price was the price of the car+tax,registration, and a small dealer fee(lower than most dealers).Overall, it was a great experience, not like many other dealers.

  Kelley Castler
4 months ago
Unfortunately, after having to unexpectedly purchase a new car, I am thankful we came to Bertera Subaru! I am new to Subarus and knew nothing about them. Thankfully, our sales person Noah was patient & answered all my questions! He was not pushy and did whatever he could to make the experience a positive one! Noah was able to help us out and I chose my very first Subaru!! Throughout the process he always communicated with me and made things as smooth as possible. Happy to finally have a safe vehicle!!

  Joseph Santos
5 months ago
Just bought a 2019 Forester from Bertera and had a great experience. Just a bit over 24 hours from when we wandered in yesterday to when we drove off the lot in our shiny new ride. Our salesperson, Harrison, was friendly and super helpful throughout the whole process. Definitely would recommend.

  Mary Katherine Wildeman
a month ago
We came to Bertera Subaru because of the number of high quality, certified pre owned cars they had in stock for us to look at. After driving the RAV4 and the CR-V earlier in the day, the Outback really wow'ed us by comparison. We walked in without an appointment, and Harrison went truly above and beyond to make us feel taken care of even during a very busy weekend for the dealership. He made sure we appreciated and noticed every point of the vehicle before we purchased, ensured we each had a good chance to drive it, and was very attentive to detail when handing over the car. Working with him was such a pleasure.Take notice of the dealership's requirement that you purchase the GlassCoat paint protection when considering the price.