Heritage Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kristen D'Souza
a week ago
Stopped into Heritage Collision this week to ask their opinion and obtain estimate on a scrape on my new SUV. Even though a sign on the door stated closing early today, they happily looked at my SUV, 20 min before their early close, and asked when it was convenient for me to drop it off I have used them 2X before and found their work to be of high quality with great customer service. Picked up the SUV today and since it was such a light scrape, no dent, they were able buff it out quickly and didn't charge me. Customer service often not seen today, fortunate to have such a business on the shoreline!

  Aba Black
2 weeks ago
Amazing service! They truly go above and beyond and are so kind. I came in for an estimate on body work and wasn't looking to spend an arm and a leg on an older car, just wanted it to look a bit better. They found a quick work-around on my bumper and didn't even charge me a dime. Would highly recommend to anyone!

  Alejandro Merizalde
4 months ago
By recommendation of the Jeep dealership in Madison, I reached out to Chris and Antoni at Heritage Collision for a repair to the fiberglass top of my Wrangler. I could not be more satisfied with the work they did--I cannot even tell where the damage used to be. Perfect re-shape and color match. On top of that, everyone at the shop was really friendly and thorough when time came to explain the job, cost and expectations. Highly recommend them if you have work needed on a Jeep's fiberglass top.

  Christa Laragy
3 months ago
I called first thing in the morning on December 26th, as my son's car needed work before going back to school in Schenectady, NY. Not only did the guys take the car right away, but the service was friendly, efficient and meticulously done. I will now be heading to Heritage Collision for our cars' future body work needs. I'll also be sure to recommend them to everyone I know!!

  Samantha Knapp
a year ago
I was involved in an accident in late June, was a freak accident and the other drivers insurance covered the repair cost. I was recommended to them by a the dodge dealership in Madison. The receptionist Cheryl was very sweet and informative. When I arrived to pick up the car, the man at the front who I forget to get the name of was very pleasant and professional. The car from a far looks like nothing ever happened; their are slight imperfections like over spraying. One of the parts which is the front fender had to be an after market part and the body alignment is off, but I can chalk that up to it being an after market part. The paint work on the parts is well done, but again some slight imperfections. But overall I think the team did the best the could at trying to make my mustang look brand new. Of course after an accident it will never be the same but I am mostly satisfied with the repairs and the people are genuine and great with communication.

  Bob M.
5 months ago
A few weeks ago I was involved in a minor accident that resulted in damage to my rear bumper.The owner of a local gas station suggested I bring my car to Heritage in Guilford. I contacted Cheryl at Heritage and I am so happy that I did.Cheryl took time and informed me of 2 important issues. (1) You can insist the adjuster comes to visit you at your home to evaluate the damage. (2) If you don t rent a car during the duration of your repairs you are entitled to some amount of money per day to reimburse you for the loss of the use of your vehicle.Needless to say when I called the insurance company they seemed to forget to mention these 2 important items to me.My strongest suggestion is if you are in an accident and need body work on your car call Heritage FIRST and speak with Cheryl. You can call the insurance company later.She will coordinate everything for you and keep you on track.If I could give Heritage 6 stars I would. They are truly a honest, professional company. We are lucky to have them in Guilford!!

  Abby
7 months ago
A kind person decided to hit my car one day and I had to get it towed. The more known auto body shops were booked out for a month, no insurance partnered shops available at the time so I went with a local small shop with good reviews that someone had recommended me quickly as they said the town has used Heritage.I asked insurance and Heritage to use OEM parts as my car was a 2023 model and virtually brand new. Both said yes of course, but unfortunately the fender and 6 smaller items were aftermarket. My fault for not looking at the estimate closely and taking peoples word. Not a big deal but would have preferred OEM fender. Once finished, it didn t look cosmetically the same as before. (Gap between the headlight and bumper and gap between the fender and bumper). I asked if it could be fixed. They said yes. I brought it in. They said it was fixed. I picked up my car, and it looked pretty much exactly the same. Friend confirmed. If they couldn t fix it, I d rather they of just said so, as I had figured once it s done it s done but that it didn t hurt to ask.After I picked it up the second time, I started hearing a hum from what I thought was the driver side. Because I was hearing it from the opposite side of the accident, no one was interested in taking another look at it. I ended up taking it to dealership via insurance recommendation. It needed a new wheel bearing, which was actually on the side of the accident. Dealership even said it sounded like it was coming from driver side but that it was probably because I m only ever sitting in the driver seat. And lastly, they said my wheel alignment was way off and had to fix that as well. Even though on the estimate it said Heritage had done an alignment.One small nitpick, I didn t like how she wrote my credit card info on a piece of paper. I would have preferred to call back when she was back in the office. Overall an exhausting experience, but everyone at Heritage was extremely nice.

  Nancy Perez
a year ago
After my car was damaged in an accident, I brought it to Heritage to be fixed. The other driver's insurance company was extremely difficult to work with, but the service I got from Cheryl, at the front desk of Heritage, was amazing! She handled the insurance company, secured a rental car for me (because the insurance company did not do it) all while being very friendly and helpful. They had estimated that the work would take one week, and they were spot on. One week later, my car looked as if nothing happened to it. I highly recommend this company to anyone who needs body work. Thank you so much for your great work and awesome service!Service: Body & Trim

  J. C. Hicks
a year ago
My pretty new car sustained major damage after I was hit by a suspect in a high speed police chase and Heritage was amazing. Cheryl was a magician with the insurance adjusters and lining up the various stages of the work. Chris and his team made my car look beautiful and perfect again. They are great people who have helped us out again and again with our multiple teen drivers and their fender benders. They go above and beyond to make sure the customer is happy and satisfied. The prices are fair and the quality is top notch. If you find yourself in the unfortunate situation of needing auto body work, this is the team to use. I recommend them all the time. Excellent business and great people.

  Lisa Johnson
a year ago
Heritage Collision did an amazing job restoring my red car's bumper back to mint condition. I learned the hard way that red paint is extremely difficult to match using paints that are sold online even if the retailer claims to exactly match the color codes on the sticker inside the driver side door. Heritage Collision fit me in on a day when they were already booked because I was moving out of state soon. They even finished the job early. The front desk staff are super nice and reassuring. If you are worried about how your prized car will look after being painted, look no further and bring your car to Heritage Collision.Service: Auto body & trim repair

  Arthur Wilk
2 years ago
Another very positive experience with Chris. My Audi was rear-ended and my insurance gave a ridiculously low estimate utilizing second hand parts.Chris was able to convince Allstate to pay for the kind of top quality repair that I've come to expect here. Highly recommended!

  Alexandria Danker
3 years ago
Chris Brettman is honest, professional, affordable and extremely knowledgeable. He and his crew do impeccable work and have been doing so for many years. If you need any body work, collision repair, paint or restoration work, Heritage Collision should be the only place you go. Chris will do everything in a timely and professional manner. I recently had damage done to my vehicle and Chris dealt with insurance, secured me a rental car and put all my worries at ease. When I got my vehicle back, it looked better than new and the metallic paint match was perfect.Services: Painting, General repairs & maintenance, Body & Trim, Auto detailing

  Sheila Riffle
10 months ago
Chris and his team do a phenomenal job on auto body repairs! They facilitate a smooth process from estimate to completion and I highly recommend them!Service: Auto body & trim repairService: Auto body & trim repair

  Rebecca Rodriguez
5 years ago
My daughter had to have a repair done to her car and found this place on her own. Chris was so polite, respectful and down right charming. The work was done just as promised and was ready when he said it would be. I don t know much about cars, but he did not take advantage of that fact. The car looks great and we are very pleased. I would definitely recommend!

  Hank Lindgren
3 years ago
Chris is professional and has years of experience. Deals with your insurance company directly to make sure you are getting the best repair. Very accommodating with scheduling as well. His work is always high quality.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Denis Miller
a year ago
Absolutely the best body shop ive been to In my long career of collisions and can t say enough good things about theirBusiness ethics, skill and efficiency! They are terrific and I have already referred friends to CHris and Cheryl.Services: Painting, Body & TrimServices: Painting, Body & Trim

  George Herndon
a year ago
Hood painted. Jeep is only 1yr old and paint job is still mint. I was expecting the new paint on hood to not be quite as good as factory.... But matches perfectly! Very nice staff and good communications.Service: PaintingService: Painting

  Mark Fissell
2 years ago
Chris and team have provided 3 repairs to my vehicles. Always professional, honest and friendly with no pressure. Really appreciate another locally owned, top-notch business!

  Candice Paragano
3 years ago
I had an ugly dent on the side of my car with some ugly scratches! As soon as I walked in, Chris made me feel welcome. He took care of the dent and scratches in less than 3 minutes! Very professional! I highly recommend!

  Robert Dietz
4 years ago
Removed a small dent in my Nissan Frontier left front fender. Fender looks like new. Very quick service at reasonable price. Very pleased. ..highly recommended.

  Richard Davies
5 years ago
Chris and the folks at Heritage Collision go the extra mile-- ha, ha! They are careful, thorough, friendly and very reasonably priced. No small nick or ding is too little for them to fix. They respond quickly when work needs to be done right now. This is a first-rate local business. Stop by and check out the interesting photos and works of art in the office.

  Jeff J
a year ago
They did a great repair on my car and went above and beyond in customer service. A well-deserved 5 stars!Service: Body & TrimService: Body & Trim

  Dan Casey
a year ago
Helped me out big time with heavily scratched paint . The repair looks great! I highly recommendService: General repairs & maintenanceService: General repairs & maintenance

  jkaiser branford
2 years ago
Been using them for over 20 years. I refer everyone I know to them and everyone who has ever used them were glad that I referred them. Excellent quality work, great prices, smart nice people.Services: Painting, General repairs & maintenance, Body & Trim, Auto detailingServices: Painting, General repairs & maintenance, Body & Trim, Auto detailing

  Wayne Maw
a year ago
Exceptionally easy to deal with. People are very nice and attentive to your needs. Quality work done in a very timely fashion. I highly recommend them.Service: Body & TrimService: Body & Trim

  michael scott
a year ago
Both the customer service and the quality of the repairs were superlative. This is the only place I will bring my car for any body work from now on.Service: Body & TrimService: Body & Trim

  John Buccetti
2 years ago
Highly recommend!!! Professional work, great service. Very satisfied with the quality of the work. Cheryl and Chris are great to work with!Service: Body & TrimService: Body & Trim

  ***
7 months ago
Thank-you to Chris for excellent auto repair.

  Sandy Wolf
4 years ago
Chris and his crew are honest, skilled, professional, and FAST! He helped me out in a pinch and I couldn't be happier.

  Jay Izzo
5 years ago
Great place great people did such a great job highly recommended, you want excellent work definitely give Chris your first shot!!