Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Derek Viets
a month ago
Dan is literally the best. If you want a job done right and in a timely manner, then this is most definitely the place for you. The professionalism here really sets the standard for the industry
Justin Winslow
2 weeks ago
Stay far away from this place, the guy insulted me and my wife. Wouldn t give me a straight answer and was very nasty when I tried to explain to him I didn t feel comfortable with the answer of this will take hours and hours and I might be able to it friday but I got people ahead of you. All I wanted was an estimate and a ball park timeframe. Please consider else where. I ve never had someone so combative from the beginning and insult me off the rip.
Brianna
2 years ago
Called when they opened this morning because my exhaust pipe snapped in two just upstream of the flex pipe. They were booked solid, but let me drop my car off anyway and she was ready for pickup by 1 pm. They did a great job for a very reasonable price. I will be coming here from now on!
Stephanie Maglothin
2 months ago
Had excellent customer service from start to finish. I will definitely be returning for any future needs.
Amy Nobbe
a month ago
Great customer service! Always honest and helpful, even if they can't fix it. Really like this place!
Sir3Ns
8 months ago
Karns is hands down the best automotive service you will probably ever find. Anywhere. They will go above and beyond to meet their customers needs and do it at the best price! Mr. Karns is one of the most hardest working men I've ever meet. Been taking my cars here for over 10+ years.
Keith Wille
a year ago
Karns Automotive in Groton CT did a GREAT job with my timing belt, idler, tensioner, water pump, radiator hoses, and coolant flush. I have an older vehicle (2003 Jeep Wrangler) and they got the job done in a reasonable amount of time and at a good price. I ve been using Karns for years and this is the biggest most impressive job they have done yet!
Catalina Jackson
3 months ago
in and out !!! they are kind and provide a fast service with a good price ! thank you for fixing my car !
shawn bodnar
2 months ago
Great service, fair and honest. Fantastic work!!! Best garage service ever!!!
Sarah Delaney
a year ago
Awesome service! Totally trustworthy. Great prices! After having a broken tire stud, damaged lug nuts thanks to Goodyear Service, Vernon, CT, I was referred to KARN s! Thanks be to God. They are a very trustworthy local business, conveniently located near EB in Groton. How refreshing to do business with fair, honest and extremely kind people. As a single 67 year old woman . This is so so appreciated. I highly recommend people doing business with these folks!
Vivian Reddin
a year ago
What a amazing place. The owner is super friendly listens to, make sure that all your questions are answered. I needed my car the same day and they finished it for me so that I could drive to work
Julia Kenny
3 years ago
Dan and his guys are always there for me when I need them no matter how big or small the job is. they treat my Wrangler as if it was their own. His prices are more than reasonable. everybody is treated with the utmost respect I love the small family atmosphere. They come highly recommended.
T P
4 years ago
Believe it or not, I was referred to this place from a guy at another chain auto shop. He told me they would be fair and honest as were their prices and he wasn't lying! I haven't gone anywhere else since and am only sorry I didn't come across Karns earlier in my life because I've had some pretty expensive car repairs that I'm sure I would've been happier having them done at Karns. Thank you Dan & Sally for always taking care of our cars. Hope you will be around for a long time!
Richard DeBiasi
5 years ago
My story is similar to other peoples, they started off great with us, me and my wife's car, we spent thousands of dollars over the years and they do great work, when they want too, but eventually one day you'll meet the real Daniel, so pleasant when everything goes well, but ask the wrong question or dare to have a disagreement and all h-ll breaks loose. Use them if they treat you well, but beware and read the reviews, its not just me that will not use them again. I wish them well and I forgive them, but go back, me... no! I give them 5 stars for great work, but zero stars for customer service. Dan, please, work on your customer service!
joseph carcioppolo
6 years ago
It is hard to find a great service shop and someone who you can trust. Well let me save you the hassle. Karns Automotive is trustworthy and dependable. I also notice their hourly charge beats the big name dealerships service departments. They are also thorough and explain my car problems like I am a novice and not like I m a child. What was really great though is the relationship that I have built with the crew through out the years, and that is why I would recommend everyone to go to Karns.
Maximilian Leonard
5 years ago
I've been going to Dan Karns for 7-8 years now and there's no one else I'd trust to work on my car. Trustworthy and dependable. The folks at Karns Auto will drop everything to make sure you're taken care of. I don't normally write reviews, but I felt obligated to do so today as my experience over the years has been top-shelf.
Randy Heon
a year ago
This is a great place to get your car fixed they don't over charge and when you get your car back you know they do everything right A++++
Douglas Dickey
6 years ago
Could not even take 5 minutes to discuss car issue the next day, said bring it in next week. I said no rush on it and I asked if I could talk tomorrow before I had it towed in, "No, sorry, not interested, goodbye" after 20 seconds communicating through the secretary. Exceedingly poor customer service! Sorry I called at the end of the day and it is great that you can turn away customers, but that is not an excuse to be belligerent towards potential customers. Very poor customer service. While others I know had good experiences there, I will never use them nor will I recommend them based on the terseness and antagonistic attitude. It takes skill to make someone never be a customer again in a 1 minute conversation but you succeeded.
Jonathan Woodman
2 weeks ago
Could not have gone better from start to finish!
Jennifer Corbeil
3 years ago
He is a very honest about the work you need done and he is very reasonably priced. I also have my daughter bring her car and I feel comfortable knowing she will be taken care of and the quality of work is awesome.
Pamela Wallace
6 years ago
Almost every time I've been there, I've had a problem. Last time, I brought the car in for the AC. Karns inserted dye to see where the leak is. I was told to bring it back in a week after the dye got through the system. I am ill and was not able to bring it back for months.So Karns said I had to pay again. I did. Then they could not get me in for the follow up within a two week period. I tried to confirm whether that would be a problem. Obviously I did not want to pay a third time. Sally hung up on me, saying I was ridiculous to be asking the question. When I called back, she simply would not listen to my concerns, and hung up on me again.Further, Dan told me the price I paid upfront covered the entire repair. But when I tried to schedule the follow up, Sally said I would have to pay more again.I decided to cut my losses and go somewhere else.
Russell Vassallo
6 years ago
DO NOT USE! Dropped my car off at Karns to have the power steering and 4 wheel drive fixed. I was told for 2 months that they were working on it but were waiting for a part to come in. The part finally came in and i was told they would call me with a quote the next day, but never called. I called back and they told me the wrong part came in, please come pick up my vehicle they weren't going to fix it. Had my car for 2 months and did absolutely nothing but waste my time. Took the vehicle to another shop and it was fixed in 4 days. Worst customer service i have ever dealt with. Dan Karns the owner was extremely rude and had an attitude when i became upset they had my car for 2 months and were not going to fix it.
Liz MacDougall
2 years ago
Dan and his crew did an A-1 job like always! Got me ready for a long distance trip to Michigan and back and I made it with flying colors! Would recommend them to anyone
Geoffrey Wood
7 years ago
Very bad experience with these people. Will never trust them again. I had my truck towed here and they refused to lift it saying that it would likely break and they would be responsible for it. Even when I offered to sign a waiver I was told that "many honest looking" people have done the same thing only to sue me later. Are you calling me dishonest? Thanks Karn you are a real gentleman. He told me I had two options. First one: take it to a garage with a drive on lift. I asked who had one of these? He said he had no idea. Only later I discovered that his brother just down the road has one...why he didn't share this piece of information I can only guess. Second option: wreck the truck. "Ok fine I'll look into it" I reply....his reply "Sure but don't take too long I need the parking space"...thanks for nothing Karns never again. Oh BTW I went across the road and they fixed it.
Antonio Cuevas
2 years ago
This company is excellent. I caught a flat drove right in he said "not good" laughed and fixed it. Filled all tires 10 bucks. The whole team is awesome
Bruce Wayne
2 years ago
I came in with an issue with intermittent starting. They tried several things even something I suggested but couldn't reproduce the issue. They didn't charge me anything though! I was prepared to pay but pleasantly surprised!
M H
2 years ago
I am extremely happy with the service, they diagnosed an engine problem and repaired my truck at a reasonable price. Much happier with the service here than the last shop that worked on my truckServices: Electrical repair, Engine repairServices: Electrical repair, Engine repair
pink eskimo
4 years ago
Ex.unfortunately i am retracting on a former review!!! Charged $322.00..4 a new battery and rebuilt sensor...broke down 2 days later stuck in freezing rain On unsafe rt.32 in waterford ct.!! Waiting for AAA..Karns did absolutely nothing for me to resolve this!!! Shame on them..also kept my car for 3 weeks and could not repair it.
Bruce LaBelle
a year ago
No hidden charges. Friendly and knowledgeable staff. Not the first time I've been here, and it won't be the last. That is if I needed work to be done.
Norbert Carroca
5 years ago
Worst experience at a service center I have ever had , could not even diagnose a small vacume leak the first time after they replaced parts and sent me on my way the check engine light came back on , upon returning to ask them to look at it again Dan proceeded to scream at me and tell me to remove my vehicle from his property , your the man Dan . I will continue to let people know your threating ways of throwing keys at customers and screaming at them , no customer service here at all , you get 1 star because it's not far from home and I feel bad for your employees !