Girard Nissan

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Julia McCaulley
a week ago
Bill is just the best! He worked with me to make the experience affordable. Eddie was helpful and funny as he brought me home and picked me up. The entire service department has always been helpful and friendly. When things have gone wrong, they are quick and thorough in addressing the situation.

  Lisa Layton
3 months ago
As always, the customer service from the Service department was outstanding. Bill and Jose are friendly, courteous and professional. They took care of all my concerns, made recommendations for necessary repairs and I was out of there in a reasonable amount of time. The waiting area is spacious, comfortable and complete with free beverages and Wifi. Not to mention, I left in a much cleaner car than when I arrived. Always a pleasure doing business with Girard Nissan.

  Suzanne Chan
3 months ago
Jose, Bill, and Chad offer the friendliest Nissan service that I have experienced. Alex from the Parts dept was also very friendly and very helpful and found the part that I needed. I am from out of state, and this Service dept, Parts dept, and dealership have the best customer service. I also appreciate the complimentary car wash, and they went above and beyond and cleaned and vacuumed my car mats. The service waiting area had a great selection of snacks. The sales staff also accommodated a conference room for my parents and I so that we can sit together as we wait for my car being serviced. This Service dept, Parts dept, and dealership surpassed my expectations. Thank You So Much! Highly recommend Girard Nissan!

  Peg Getchell
a week ago
The Nissan car repair Team of Groton was professional, trustworthy and practiced fair pricing. Their repair timing was excellent. I will use them again and will tell others about themThank you for your service.

  Karen M
3 months ago
I did lots of research for new tires for several days, never considering a dealer. When Girard Nissan popped up, online for new tires, I decided to check them out. So happy I did because they had the best price and a payment plan was offered by Sunbit which sealed the deal for me! The service department was outstanding from start to finish and my car was vacuumed and washed!!! All of this from a dealer??? Wow! I was impressed! I will be returning for any upcoming needs... Thank you all!!!!

  Marc A.
a month ago
Exercise caution if you choose this location for your vehicle's maintenance. I took my 2021 truck in for servicing while it was still under warranty, only to encounter problems that were dismissed by the staff, claiming everything was in working order. However, upon consulting another dealership, it was verified that the issue did indeed require attention and was eligible for warranty coverage.

  Don Bowen
5 months ago
To begin with, your team is wonderful! Everyone greeted me with a smile. Your team went out of their ways to take good care of me and my car, and most importantly my app! The best part is I actually found the set of keys I had lost back in August! I was driven to work and picked up by two very friendly and engaging drivers and your Service Team was great! Thanks, I'll be back!

  Sharon DiMarco
2 months ago
In today's world, most of us feel that people are lying to you or out to get you, especially in the auto maintenance business. Not one time have I felt that way about this service department, and believe me I check everything out. Keep up the great service .

  Caitlyn Marr
6 months ago
I don't usually write reviews but after going to this dealership and experiencing the absolute best I felt compelled to share my experience. I was involved in an accident that was no fault of my own and in need of a car quick. I knew Girard was a good place to start based on reputation but Austin really knocked things out of the park! From the second I walked in and we started talking I knew I was in good hands. He went above and beyond to get me a car that fit my needs, interests and most importantly my budget. He was SO easy going and made the process smoother than I ever could have imagined in EVERY aspect. It's so rare to find a salesman that cares more about you and your situation than just completing the sale. Not only did he show me exemplary customer service he took the time to explain every detail and answer every question I had with a no bulls*** approach. I could not have imagined a better experience. I put my trust in the right place and was not disappointed!!!! 20/10 recommend to anyone looking for a new or used car go see Austin! Thank you again for the amazing experience I could not be happier

  Stephanie Ollhoff
2 months ago
Always a pleasure visiting Girard Nissan. The team is nice, knowledgeable, funny and respectful. They communicated with me while my car was in the shop and made sure I understood all details and costs.

  Bernadette Beeney
3 months ago
First Class Service! Quickly in and out. Very comfortable waiting area. Love the new service drive in. It was raining, and I didn t even have to get wet! Thank you Girard Nissan!

  Carleen Sutton
a month ago
Carlos was once again able to help me out and get me into a 2023 Nissan rogue really loaded. Nice. As well as helping my ex-husband get his truck of his dreams. Thank you Carlos.

  nancy stuart
3 months ago
Carlo Cirilo has always taken good care of me. He makes the leasing experience very easy. The service department is always very professional and honest.

  Yanashley Bures-Ortiz
5 months ago
The staff is friendly, my car is always given back to me cleaner than how I left it (shout out complementary wash & vacuum), and they always take care of me. I live closer to the norwich nissan, and still prefer to make that drive. Their professionalism and customer service can't be beat! Been loyal to them for over SEVEN years now. 10/10 recommend.

  Cyr Parlapiano
a year ago
Looking for that Southern Hospitality right here in Groton?Go see Austin at Girard. We all know car buying is a hassle and it usually takes all day right?Tell me how in about 2 hours we were able to walk in with a trade in and leave in a brand new 2023 Rouge? Thanks Austin! We love this new ride and can't believe how easy you made it!

  Ronald Payumo Jr
6 months ago
I have had the best experience with this dealership, knowledgeable and helpful are just some words that could best describe them. Carlos in sales goes above and beyond to work with his team to get you the best rates, payments and car you can feel comfortable and happy with. I enjoyed doing business all three times I have bought from them.Your friendly and caring approach made the process very easy for me. I'll definitely recommend your services to my family and friends. Keep up the good work!

  David lumpkin
3 months ago
Had scheduled oil change and tire rotation and maintenance check. I got home amd checked under hood to see how things looked after having this done as usual only to see a pile of pine needles and leafs near the back fire wall where the air flows. I felt as though hey why wouldnt they just take the 10 seconds as it took me and clean that out. Just tells me that the technician really wasnt engaged with what he was doing. I think ill stay with my other dealership for maintenance. I gave it a shot.

  Craig Breverman
5 months ago
Updated Review 10/27/23:This dealership continues to exceed expectations!Their scheduling of service for the new car I bought below was easy. I was LATE and they still kept my appointment. They let me use a spare office in the build so I can work remotely while I m getting service, they clean the car when they re done. AND This time there were scratches on a door. Instead of haggling whether they were there when I got there, their auto body manger buffed it out personally.They went far beyond any expectations of service and I would not just recommend them I d be comfortable sending my young daughters there to get service on their own. I haven t said that about a dealership service area before.Original post:The dealership worked with me negotiating price before I ever stepped foot in the building. This encouraged me to test drive the car.Next, they gave me quotes for two different trims. This helped me feel confident in my choice.Finally, the closing experience was easy and they even installed my hard plastic mats.

  Brendan McAteer
2 months ago
Austin Martin in Sales and Jose Arriaga in Service were amazingly easy to work with, personable, and answered all my questions ! I ended up purchasing a 2024 Nissan Versa S with Austin.

  ThePhoenix1201
7 months ago
I mistakenly went into the Girard/Nissan dealership to have my Toyota repaired seems I was given wrong information from the insurance company as to where to take my car the bright side of it is that I was so lucky to have been helped by the receptionist in the Nissan dealership I believe her name was Jody or Jackie. She ever so nicely even wrote down the correct place I needed to take my car to. She easily could have just said nope you re in the wrong place but she went that extra step which in this busy world anyone else would have done! She s a lovely woman and I applaud her!

  Jeromy Worrell
5 months ago
Great customer service, and the only dealership I will most likely be using going forward. I bought a 2023 Pathfinder and your team has been awesome with making sure I get the maintenance and entitlements from your support book. Everyone has been super helpful. Thanks guys!

  Cath H
2 weeks ago
I'm so very happy with the service that I received at Nissan in Groton Connecticut the staff and service department are very helpful friendly thank you Groton Nissan

  Ken A.
2 months ago
Easy appointment scheduled. Checkin was smooth. Drove into the checkin bay so not exposed to elements. Staff was friendly and knowledgable. Work completed quickly.

  Linda C
4 months ago
Buyers of used vehicles beware. Dealer claimed it was tuned up and run through the service department. Took it to Firestone nearby and there were several issues discovered; rust, leaking gaskets, and rotted exhaust. Expected better from a dealership. Take all used vehicles to an outside mechanic.

  Fred Brissette, Jr.
2 years ago
Bought my wife a new car at Girard Nissan and she absolutely loves the new Car. Brenna and her crew were great and the customer service is top notch. If you're looking for a car, check out Girard Nissan. Call and ask for Brenna.

  Shannon Bryant
10 months ago
After a few unpleasant experiences at other dealerships, I ended up at Girard Nissan. My sales consultant Carlo was very attentive and direct. I received a great offer for my trade-in and we agreed on a purchase price that I felt comfortable with. Not once did I feel pressured or overwhelmed. If you are looking for phenomenal customer service, I absolutely recommend coming here to purchase your next vehicle. A special thank you to Carlo and George for getting me into my first brand new car!

  L S
4 months ago
The most dishonest people you'll ever meet. The dealership is run by some of the most terrible people and the shop will make things up to charge you thousands of dollars when no work needs to be done. These are absolutely the worst people you'll ever meet and if you cross them, they'll destroy you

  Joseph A
6 months ago
I recently had some work done in the service department. Everyone from the service manager, writer, down to the tech were friendly and helpful. I was kept informed of the status of my truck and all options were explained in a way I could understand. All work was done to my satisfaction and the service department exceeded my expectations.

  Daniel Benoit
2 months ago
Bill was excellent. Very thorough and helpful. Danielle was also friendly and helpful. 5 star experience all around

  Stephanie Hauer
9 months ago
I have had the absolute best experience at the Nissan, not a single dealership can even compete with their dedication to not only their job, but their customers ! You have an exceptional employee: Danielle in service specifically, who has gone above and beyond to make me feel more than at home, and comfortable. She gave me enough reassurance to the point I will always choose this Nissan over all else ! Thank you for your continued dedication to the Nissan family ! You are all awesome !