Mercedes-Benz of Greenwich Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nikos Kakouros
3 days ago
Service dept marks up 100%on there parts, there recently repaired the subframe on my friends E class cause the rear sub frame rotted and the spring cracked, so I called 3 other dealers parts dep and al where between $130&$140 each greenwich charged her $230 each, no labor was charged cause the sub frame was a warranty issue but still not right .

  Dominick Ribustello
3 days ago
This was my first experience at Mercedes-Benz of Greenwich! Mr. Palencia Ruan Made my experience, truly easy and pleasurable! Very professional and very accommodating! From now on, I will not take my car anywhere else! I wait the dealership 10 out of 10

  princelal chiriyankandath
4 days ago
Every good service center, well planned and well maintained. I am happy to be here. I highly recommend my technician Mr.Akthar Ahamed. He is known his job.

  therealdjskam
3 months ago
Great service. Professional and courteous staff. My service advisor Raymond was very outgoing and kept in contact with me about the progress of my service. Transportation was provided by Uber paid for by Mercedes of Greenwich. Absolutely satisfied with this dealership.

  Stephanie Messafi
3 months ago
I ve worked with Jimmy since I purchased my car and he s always professional and thorough. He returns calls promptly and is honest about what repairs the vehicle needs. I m very happy working with him and the service received in Greenwich!

  C�sar �
3 weeks ago
Mercedes Benz of Greenwich is one of the best dealers in the states. Not only because of the people that work there but for the service they provide.They go above and beyond to serve you No wonder people come from all over tri-state area...

  Jim Kopf
3 months ago
Very thorough professional service. I was kept up-to-date on the progress of repairing my vehicle and the completion date. All options were explained to me allowing be to make an informed decision as to the necessary repairs

  Alicia Cappelli
4 months ago
We had some delays with some recent repairs on our SUV but Jimmy D. was very accommodating and helped us out with a loaner and other adjustments which we appreciated. He worked hard to make the experience better overall and it worked!

  JBM
3 months ago
They took my car early as I was about to go on a trip. My service person explained to me the status of my car and made some recommendations. I chose what I wanted done and the car was ready when I got back from my trip. Robidio was professional and courteous. And while I normally get my cars serviced elsewhere, I am going to change to this location as long as they can get me in when I need an appointment.

  Jodie M
4 months ago
Melysa was amazing!! She kept me up to date as to the progress and when my car would be ready. I got it back even earlier than expected. She s an asset to your company.

  Jean Summers
4 months ago
Service was wonderful other than they gave me an EV as my loaner car and because it was cold out the battery went down quickly. It was difficult to find a charging station that actually worked. If the customer doesn t already have a charger for an EV car don t give them one.

  Pete Bendall
2 months ago
Maintenance was easy to book online, efficient drop off and pick up of courtesy car and work completed on time. Car did come back with smudges on the leather but they were cleaned up once I pointed them out.

  Barbara Press Fix
3 weeks ago
Best service!!! Loaner was waiting for me and I was on my way in seconds not minutes. The service was excellent and quick and I would ONLY use Mercedes of Greenwich going forward.

  Bruce DePaola
2 months ago
Fuel pump recall was completed ahead of schedule and communications regarding status and timing were excellent. Unfortunately, on my first attempt to have this work done I was not informed of the need to arrive with a nearly empty gas tank and was compelled to pick up my car and reschedule

  Andrea Iakovos
4 months ago
Communicated every detail in a timely manner. Raymond was excellent! Gave me a loaner which was nice. Took care of all the cars needs with professionalism. Even delivered the car to my house!

  Merry Hampton
3 days ago
Wonderful, seamless, non-stressful repair to my MB after being hit from behind waiting at a red light. Thank you!

  Goldamyrrh Reyes
a month ago
Great service! Our Service Advisor, Robidio Palencia is very honest, professional and friendly. I highly recommend Mercedez of Greenwich, prompt service and updates.

  Fred Tanner
2 months ago
Best dealership experience I ve had. Organized and professional. No upselling, dropped my car at 7:30 and it was complete by 12.

  Richard Freeman
4 months ago
The service advisor Akthar was great in keeping me posted re the progress on the car. The service was done promptly and the whole process was smoother than expected.

  Amy Gorman
2 weeks ago
As alway Robitio and the whole service staff took excellent care of our vehicles in a courteous and timely fashion . He is always so accommodating.

  Chris Tangorra
5 months ago
Amazing service as always. The advisor John P was great and communicated very well. Are they expensive, yes, but you know the quality and service are top notch.Service: Electrical repairService: Electrical repair

  Elizabeth Eggers
3 weeks ago
Jimmy Demertzis was amazing! He went above and beyond to make my experience very smooth and professional!

  Nicholas Colabella
2 months ago
My service advisor Jimmy D was a true professional. My car was fixed and delivered early. He explained every aspect of the servicing. NCC

  Sue Swantek
3 weeks ago
John was extremely professional and helpful in resolving the issues with my new Certified Pre-Owned GLE 350.

  Jun
6 months ago
I like your service, especially for bringing my car back to my office. I really appreciate it.However, I don t like the automatic scheduling system, I spent about 10 minutes to input my information, at the end the system said I am sorry, I can t schedule your appointment, please talk to a person. This system is not feasible and waste my time

  Helene Vierno
2 months ago
Friendly and helpful service! The car was available earlier than promised. The loaner was clean. So happy I purchased and servicing here.

  Robert V
5 months ago
Mercedes Benz of Greenwich is great. I have been coming to this dealership for years and it has always been a great experience. John P in service is fantastic & is a pleasure to deal with. Thank you again!

  Domenico Evangelista
2 weeks ago
Excellent service all around thank youA special thank you to Jimmy the service manager that really went out of his way to fix my issue

  Valeria Wells
4 months ago
Melyssa was an exceptional advocate who noticed water spots and had the car returned for a quick refinement prior to delivery! Great attention to detail

  Sean Byrne
a month ago
Although there was a minor mishap, the tech left the radiator coolant reservoir uncapped and had / 2000 mile drive ahead of me. I spin return, they bent over backwards to redo the service and have my car back, although it hadn t even been washed.