Glastonbury Foreign Automobiles Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Robert Thompson
2 months ago
A remarkably bespoke customer experience. After a challenging experience at both Audi and MB dealership (lots of technical turnover and very little knowledge), these folks know their cars - beyond belief! They have access to parts in Germany that the dealerships don't have the knowledge to install! With the same OEM parts, they save you money by diagnosing the right problem, the first time. They are very honest, friendly and have a "customer first" culture. I have been a customer for 20 plus years - without issue. It is without hesitation or reservation that I recommend Glastonbury Foreign Auto. - Rob

  Reid Fontaine
2 months ago
Absolute best service for Foreign Automotive needs around. Hands down, the most knowledgeable and professional staff. Highly recommend.

  chad hampton
2 years ago
After a horrible experience at New Country BMW in Hartford, I had to find a new place. I called and was greeted by an energetic person that sounded like I was calling a spa versus the anxiety of repairing a foreign car. I got an appointment within 4 days. Upon dropping the vehicle off, they called within 45 minutes with the diagnosis and confirmed the work. I was then able to pick up the vehicle the same day. While the labor wasn t cheap, it was reasonable for the expertise. The hours charged were within time frames of repair found online. I highly recommend this location for all cars foreign. Thanks for the service!!!Services: General repairs & maintenance, A/C installation & repair, Air conditioning

  Dorette Peterson
2 years ago
If I could give them a thousand stars I would! Their customer service is absolutely outstanding. Everyone went above and beyond to help me. Alain & Armand are simply the best! I highly recommend Glastonbury Foreign Auto. I will never take my car to another establishment. They ve got a customer for life!Service: General repairs & maintenanceService: General repairs & maintenance

  Kyle Maglio
2 years ago
These guys really know their cars and appreciate their customers. They don't try to overcharge you or sneak in other maintenance to increase your bill. They're very transparent about what you need and what you don't, and I HIGHLY recommend them to anyone who wants the best for their cars.

  Wayne Nevers
2 years ago
My experience with this establishment has not been all that great. Seems like they cater more to Caucasian people then minorities. I bought my Mercedes C230 to get service, I had a problem with my wiper they claim that they replaced a motor but my problems still persist. Spoke to the owner he assured me that he changed the motor but wiper still does not work. I spent couple of $1000 at this establishment I would not bring my car there ever again. I was able to find a mechanic to solve all my problems with my vehicle. Again I really believe they Cater to Caucasian people .

  Tony R
3 years ago
Verbally accosted, berated, and insulted for over half an hour by the owner while at work for changing my review to 3 stars from 5 when I claimed a job was not done right. Note, my rating changed after I brought it to them to correct the oil leak, along with a few other issues we had been observing since they worked on our vehicle. The cost of the inspection was ZERO (VERY nice of them), but nothing was fixed. Also, we waited well over a year to bring it back to them, as we just did not have the time to keep bringing the vehicle back.Below is what the Mercedes dealer thought of their work and documented on our invoice:"Timing chain was recently replaced, but it is leaking large amounts of oil on the splash shield. Globs of RTV can be seen on the housing of the water pump. Different length bolts and self-tapping screws are used for this repair, damage may be found elsewhere on the timing case due to incorrect installation. Also note, the lower oil pan looks to have been recently resealed. Some bolts are missing and other have beenreplaced from Torx bolts to allen bolts"We had a great relationship, and we trusted them with our vehicle. The phone call I received was the worst customer service experience I've probably ever had. Prior to the call I intended to return, but it ultimately ended our relationship. To read this from the dealer on top of it all was really disappointing to say the least.

  Suzi Paperny
3 years ago
Glastonbury Foreign Automobiles inc. is amazing! I was told by an Audi dealership that my car needed a $2300 repair. They told me I wouldn't notice anything but oil was leaking inside under the engine. For a second opinion I brought it to Glastonbury Foreign Auto, they kept my car overnight and tested it twice, they said absolutely I don't have any leak. They could not have been nicer and didn't even charge me to look at the issue.Every time I go there, I know I can trust them and their price is always fair.

  Howard Goldman
5 years ago
I ve been a customer of GFA for more than 20 years after having several unpleasant experiences with dealer service departments. They have always been completely honest and actually declined my recent request for a complete brake job stating it was not needed yet so we re not doing it . I d strongly suggest stopping by to get a second opinion if you are about to have your repairs done elsewhere. A little known secret is that you can purchase a 2-3 year old used vehicle (in just about any brand) from GFA in excellent condition with very low mileage. If you tell them what you want, they will usually be able to find it. My family members have purchased a total of 7 used cars and SUV s to date, often saving as much as 50% when compared to what they sold for when new. Several friends and neighbors are also loyal customers and I continue to receive positive feedback every time I refer someone new to GFA.

  PaulEyeMD
4 years ago
Stopped in to look into a check engine light in my Land Rover. Very cordial and attentive staff. Immediately attended to and received good news and sound advice. This is my new shop for maintenance and service!

  E Mangiafico
2 years ago
I m so glad that I found Glastonbury Foreign Auto. The dealer gave me a ridiculous quote. Glastonbury Foreign Auto fixed my car at a reasonable price and let me know that there were somethings I could wait on which really helped me manage my repair costs. Super friendly and professional. I don t know what I would have done if I hadn t found themService: General repairs & maintenance

  ALEXANDER ZUBKOV
4 years ago
Old world customer care :personal road side assistance,lifts to work or home if a loaner is not available. Latest modern technology. They treat you like family. Reliable and honest. They stand by their work and their cars.Thank you for the many years of excellent service!

  james shea
6 years ago
Armand and his brother are great. Great cars, good prices, helpful and you can trust them with your business. Bought an impeccable Audi and Armand is looking for another car for my wife who has 190,000 miles on her current car. Very happy with GFA.

  Jim D
4 years ago
GFA is the best foreign auto sales & service company in Connecticut! I have known them for 25 years & have always appreciated the service the provide, led by Armand & Alain Demircan. Their professional auto repair team is also one of the very best!Jim D

  Will Jackson
5 years ago
They charge more than audi how is that even possible. I would expect them to price match or be even lower to save you money. Is nt that what small shops supposed to be? Can anyone agree?Work was done right and extra mile but really confused me with the prices cause audi was cheaper.

  Stanley Wawrzonkiewicz
3 years ago
The customer service is outstanding and they don't do unnecessary work on your car just to rack up their hourly rate. Extremely knowledgeable and they give very good advise.

  Stephen Spencer
5 years ago
Don't make the mistake of taking your car anywhere else. The quality of their service, value, integrity and expertise far exceed anything you'll find at a dealership ... or anywhere else.

  Terri Perrone
2 years ago
You will not find a better dealer. They truly care for their clients and continue to do so long after the sale. Very much a class act.Services: Tires, Painting, General repairs & maintenance, Electrical, Body & Trim, Oil changeServices: Tires, Painting, General repairs & maintenance, Electrical, Body & Trim, Oil change

  angela rosales
4 years ago
The experience was ok but are biggest problem was that the person checking are car told us it would be 400$ plus some tax but when the job was done the person told us that would be 1200$ instead of the initial price we were told over all the job was well done but the experience could have been better.

  K Trif
4 years ago
I give them 5 stars and I just got through buying a second car from them. Excellent service and honest.

  Jim Greene
5 years ago
Been a client for years. Always treated great even I didnt understand the car they took the time to explain what it was that needed fixing.

  Kevin Smith
9 months ago
Great place. Excellent service, accommodating and honest.

  Juan Torres
6 years ago
This place is awesome I would take my Audi there anytime instead of a Audi dealer or any shop they know what they doing

  stacey beasley sr
4 years ago
Had great experience here will be regular customer! My new shop!

  Reade James
4 years ago
They know what they are doing and are friendly and honest.

  Aras B
a year ago
Awesome expertise as always.

  Rick Traskos
4 years ago
First class service for 25 years

  Arthur Zikos
4 years ago
Best service! Honest people.

  FANOR SOLANO
3 years ago
Good service

  Jessica B
6 years ago
In and out!