Small Town Auto Repair LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Barbie Sissy
a week ago
Paid >$1400 for a handful of repairs (5 total, with one being very minor). Within 48 hours 4 of the repairs had broken again . Made a new appointment because the owner is a friend of the family and was given a guaranteed time my vehicle would be ready. 20 minutes before that time arrived I get a call telling me they couldn t find a part at a JUNKYARD to fix their repair and would have to order one, so I ll be without a car for another couple days. ~$1600 for 1 repair to work and junkyard parts . And it s 3 days late.Made an off the cuff comment on Facebook about this situation, and apparently everyone has been hearing similar issues recently. Moral: don t continue spending your money at a place because that s where you ve always gone . Go somewhere that the work is done right, and done right the first time, at a cheaper price.After I pick my little sedan up in 1-4 days, you won t be able to pay me to go back to this place. Got a window fixed as part of it . $400 (also broke again). Asked another mechanic today about that job he quoted it at half that.Would give 0 stars if possible. Paid too much, took too long, wasn t done right, unprofessional, and overpaying for JUNKYARD parts. Fix your car yourself probably get the same results for free.

  Kenneth Gillespie
2 months ago
Totally awesome place to go and their prices are reasonable 110 an hour for labor instead of 150 I highly recommend them

  Tracy Dargenio
a week ago
Super friendly and fast service!Very honest!

  G1
2 months ago
Family run business and these guys are fiat and friendly. I always do my inspections here

  S K
10 months ago
The family-run auto repair store is wonderful. Everyone is quick, efficient, friendly and very helpful. I did my emissions testing here and they were also kind enough to help me change my license plates once I obtained my car registration.Services: General repairs & maintenance, Vehicle InspectionServices: General repairs & maintenance, Vehicle Inspection

  Sarah Barrett
a year ago
This was my first time going to Small Town and WOW- I HIGHLY recommend! Michelle at the front desk is incredibly kind, knowledgeable, and prompt in responding to phone calls. I had an accident in the recent snow storm and they were able to get me in immediately to have my car seen, and if I hadn t damaged a certain part, it would have been ready in one day! They took extremely good care of my vehicle and did EXCELLENT work. I ll absolutely be using them for all of my car needs in the future, 100% recommend!!Services: Steering & suspension repair, General repairs & maintenance

  Joanne Ouellette
7 months ago
We have had many vehicles repaired there. Friendly professional and I might add reasonable. Always find the problem. Knowledgeable.Services: Steering & suspension replacement, Auto engine diagnosticServices: Steering & suspension replacement, Auto engine diagnostic

  R Gyllenhammar
a year ago
Awesome shop. Awesome people. What's not to love. From top to bottom these folks treat you like family. Michelle, Bobby, Mike and Mike, John, Frank and Caleb are very friendly, honest, and caring. My family has been coming to Small Town Auto for many years. Always quality work, affordable prices and no double talk. In a word, trustworthy. Go there with confidence.Services: Exhaust, Tires, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Tire rotations, Vehicle Inspection, Auto exhaust system replacement, Brakes, Air conditioning, Vehicle safety inspection, Wiper blade installation, Battery, Oil change

  Melma Velazquez
3 months ago
Great, fast vehicle emissions testing and other services.

  Mel S
a year ago
DO NOT AND I CANNOT STRESS THIS ENOUGH!!! Do NOT go to this place! If I could give them no star I would!!!!! They went ahead and replaced my battery did a oil change, replaced the belt and the alternator, only to call me and tell me that it s ready only for me to get there. Tell me my engine knocks. So they replace all of those parts only to tell me that my engine needs to be replaced. I should have listened to the reviews on this place and I hate myself that I didn t. Take it from me . Please . Go else where!!!! These people will take your money and smile in your face knowing they ripped out off. Stay far far far away!Services: General repairs & maintenance, Auto battery maintenance, Oil change

  Judith Jorgensen
2 months ago
Great service for emissions. Friendly staff.

  Charleen Burns
2 years ago
They are really friendly and also quick. I go there to get my emissions done, and I NEVER have to wait more than 10-15 mim! I would for sure highly recommend them to anyone looking to get their emissions done, and in a very short amount of time.

  Semaj James
a year ago
Not a bad place to go. Person who fixed my car smoked heavily and stank my car up

  Anita Malecki
4 years ago
I highly recommend Small Town Auto. Michelle at the counter in front so very friendly and patient and always has a smile on her face. I can call her many times on several didn t occasions and she has a lot of patients with me. Every time I need an appointment Michelle gets me in right away. I never have to wait. I can even call the day before. Mike(The Owner) always comes out to say hi. I think it is very important as a customer. He makes me feel confident about my vehicle. They are very sincere. The mechanics are also friendly. The prices are very reasonable. I trust them completely and won t take my vehicle anywhere else.

  Cece Kall
2 years ago
My friends and i were driving from Massachusetts to New York and ended up breaking down. They were the only auto shop around that was considerate of our situation. Not only was the staff and the front receptionist Michelle incredibly friendly and accommodating but they made sure to run the extra mile for us to get us out of there as soon as they can. Im forever grateful for them, would absolutely recommend this place!

  Chiara A
a year ago
came by for an emissions test, cash only $20. perfectly easy. they got it done for me in less than 15 minutes! will be back next time I need a test done!

  Umair Bin Asim
a year ago
I went in the afternoon for emissions test, they weren't busy. I was shined asked to park the car at the designated location and handed over the keys. Do take cash for inspection, they don't accpet any other mode of payment. Waiting from had a screen to see your car get inspected. It was chilly on the summer afternoon. Will go there again next time.

  Hotgoat The one
a year ago
I called in to ask how much for the emissions and the lady who picks up the phone is rude and obviously very lazy I ask how long will it take and then she asked what kind of car do I have then I mentioned Mercedes and she sighed so I took my money to Midas the best emission place in the world. Small town auto is to be SHUT DOWN FOR GOOD Services: Vehicle Inspection, Auto emissions testing

  Craig Raynard
2 months ago
Excellent work and employees are very nice

  Robert Valitsky
4 years ago
Took my Jeep Grand Cherokee for a coolant issue that worsened and overheated suddenly while had exhaust issue being diagnosed at a 2 star Enfield Monroe.I used this shop before with and always had top notch first class service! Told the mechanic from small issue a week ago and in under 3 hours ultimately was a bad relay and coolant I saw gunked up the radiator. Mechanic was excellent, quick, and very knowledgeable. Always had a great experience there, never disappointed, reasonable priced, and they always work with you. Ten stars if I could give.

  Rich Serville
2 years ago
Pulled into the lot and walked into the bay to ask if they could loosen the lug nuts on my rear passenger tire as I needed to do my brakes and 1 of the lug nuts was stuck. I was told "no" and the guy proceeded to tell me that I needed new pads, rotors, calipers and hoses and offered to set up an appointment. All from 40 ft away from my car!!!! Well I went and bought a $20 pipe from Home Depot and used it as an extension bar on my wrench and it worked. All I needed was new pads. Should anything go wrong with my car that I can't fix, you guys just list a new customer.

  Lori Navin
4 years ago
I've been going to Small Town Auto Repair in East Windsor, CT for over a year now for all my auto needs. I think they're very down-to-earth, and if you have a limited budget they will work with you to find the best solution for the lowest cost if necessary. I've never had any issues after numerous visits and have recommended them to my family, friends and coworkers!

  Gray Ghost
2 years ago
Went in for annual emissions inspection without an appointment. Seems they have a dedicated area and personal to make the process move along quickly. I was in and out in no time at all. Thanks for the service!

  Madinah Gharib
5 years ago
Took my Audi for an emissions. ..did not pass..needed a 4 hour $455 thermostat. . ONLY.. .3 days and $1,200 later they put a generic timing belt a generic water pump, changed my oil and checked my fluids. ..NOW less than 24 hours i have a puddle of OIL IN MY DRIVEWAY. ..i took the Audi back to Small Town Auto to have it checked for the damage THEY DELIBERATELY did to my car.... All of a sudden i need more work done at another $400....STAY AWAY FROM THESE CROCKS THEY KEEP THEIR HANDS IN THE POCKET OF ANYONE THEY CAN .. Total RIP OFF they are smooth talking THIEVES

  Nicole McNeil
4 years ago
I went to small town for the first time to have my timing belt and power steering pump done. They were efficient, friendly, and reasonably priced. It is so nice to have my car running smoothly again.

  Brad F
2 years ago
I can tell when I walked in it was a old school place. Needless to say my small problem was solved. I grew up pumping gas and the memories I had that day were great. I didn't catch the techs name but thanks your whole shop.made my day.

  Elise Zimmerman
8 years ago
Got a flat tire on the highway and this place was just a few miles away. My tire was useless so they put the spare on for me and offered to buy me a new one. They were nice, told me everything that was wrong, and didn't pressure me on buying or fixing anything i didn't need. Great people and great place!

  Kim McCloud
2 years ago
The name alone states the Amazingly Friendly and Professional Service here. They have helped me with everything from tire repairs to brakes. Good Folks!

  pam allard
2 years ago
Have taken my mother s and my own vehicles to be repaired. The work is always done well, on time and several times came in under the quote I was originally given ! They are great to do business with.Services: Tires, General repairs & maintenance, Auto engine diagnostic, Oil changeServices: Tires, General repairs & maintenance, Auto engine diagnostic, Oil change

  Robert Bearce
8 years ago
Small Town has been servicing my car for a year now. Always accommodate needs in a timely and professional manner. 10/10 would recommend to my family and friends.Best,Robert