McDermott Auto Group

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  A-1
5 months ago
I was looking @ a 2009 Corvette Z06 with 26k miles on Friday afternoon 10/24/23. They wanted $47,800. I offered them $45,000 in Cash "real money" as in no check, & they refused. Now, 3 days later it's listed for $46k. If they were smart, they would of accepted $45,000 IN CASH. How Dumb.. ALL used cars have fallen 10-15% just in the past 2 weeks.

  Panagiotis Konstantinidis
6 months ago
Tom Rowe and the finance manager are a national treasure and must be protected at all costs. From start to finish 5 star service.Thank you for the great experience.

  Chan Chuongvan
2 months ago
I bought a Lexus RX350 from this dealership on July 7 ,2023. As of today, October 13 I am still waiting for delivery of my second fob. Really, disappointed . Update 1/27/2024: My second fob finally came in. I raised the rating. Communication could have been better.

  Ray John
3 months ago
Dave was excellent service in buying my car a great deal and real nice person the McDermott crew was excellent

  William Ocasio
3 months ago
Great experience. Had issues with my stabilitrack and was diagnosed and repaired rather quickly.

  Dominic Viscuso
10 months ago
Had my 6 months regular maintenance and tire rotation done. Anthony and Tanya both were great. Been going to McDermott Lexus for many yearsAlways excellent service.

  Joann H
a year ago
What a great dealership! Went in with a friend to buy a Lexus. The girl at the fron desk (i think her name was Jen), was so pleasant and helpful. My friend definitely loves her Lexus. While I was waiting for her, every staff member that walked by made it a point to say hello.

  Goop
a year ago
I knew what car I wanted when I first made my appointment, and David White made the process very quick and easy. When I arrived at McDermott the vehicle was running and ready for me to look at, no waiting at all. A little bit of paperwork and a few minutes later I was test driving the vehicle. Dave was very honest and straight forward which I needed in a salesman as a first time buyer. The very next day I was driving the car home and am now able to say I am the proud owner! Thank you Dave!

  Kristen Fleury
3 years ago
I am so glad I ended up buying my Jeep here. They were so accommodating and understanding about my crazy schedule and they delivered on the best car I've ever owned! And their customer service is so good, the salesman Paul really went out of his way for me. Even with it being a far drive, I'm buying my next car from here too :)

  Naquan Boyd
8 months ago
I like the place overall. I recently bought a used 1500 Silverado with about 14k miles. I think the transmission might be slipping in and out of first but I m not to concerned as it s warranted. Will call shop tomorrow to have it looked at but overall again it was a good experience and this transmission doesn t scare me to much cause I m sure it will be corrected if need be.Edit: Would reduce stars but I blame myself thinking Chevy would handle the issue for 3 yrs they said the hard shifting was normal, then the transmission pretty much exploded. Lol replaced it with no further warranty even tho these models have come to be know lemons. Lesson learned sold it for a Subaru legacy yeah it was that bad. sold my 2018 hot wheels Camaro too(kinda regret it now tho) looked nice but probably would blow up too.

  Heather Rozum
2 years ago
Greg was extremely knowlegable, helpful, and patient throughout the whole car buying expierence. He understood my needs and worked with me to make sure I was happy with what I purchased. He made sure I understood my options and made the car buying experience pleasant and easy. Kevin and Jake helped with any questions I had as well. I highly recommend working with Greg if you are in the market for a new vehicle.

  Tony Sethi
2 years ago
I just recently sold my Lexus GS350 back to McDermott and Anthony Faustini was the sales representative that helped me. He was very professional , caring and very knowledgeable of the process! There were no surprises and everything went very smoothly! I highly recommend McDermott Lexus & Anthony Faustini if you are in the market to purchase a car .

  MonadKing
2 years ago
We picked a used car there on the Lexus side and it had to go back for some service after the sale. The service department was great to deal with and Todd was super working with him. He even introduced the machanic that found the problem with the car and fixed the issue.

  John Z
9 years ago
I have to say I love this dealership, and believe me, I don't say this lightly. In fact, I haven't said that to any other dealerships I had my cars serviced. People are helpful and nice there. They seem to be happy, uplifting, efficient, and are willing to do honest business. Turnover is low as I see pretty much everyone I met a few years ago is still there. When I stop by the dealership on weekends, I often brought my entire family, including four little ones. People there would joke and play with them, whether or not they are directly involved with working with me on a deal. Armad, Luis, Ralph, Shelby, and Tom, you are my favorites! They are tremendous assets to the dealership. Treat them well!

  Emma Tingley
9 years ago
I am disgusted with the way that my experience turned out. I would love to say that my experience was amazing as I am happy with my purchase. I am just unhappy with who received my business. I was treated as though I was beneath those who I came in contact with because I "looked young." I then decided to put a payment down on the car in cash and received a snide comment about how he "hoped I didn't just print this off." This was offensive and unprofessional.The entire time I was in the store I was treated as a young kid who had no idea what she was doing and had to prove myself at every single step. Any opportunity they had to get more money out of me, they took it and were upset when I was able to see past that. I understand the nature of the business but it also requires professionalism and a certain degree of customer service.As someone who works in customer service, the service I received does not deserve the amount of money that they received. I am upset that I did not take my down payment back and go elsewhere with my business, I would have paid and will in the future pay more money to a different dealership in order to prevent them from getting my business and ensure a better, less stressful and frustrating experience.Not only was I treated poorly, but they were blatantly trying to "pull one over on me" or were unable to use their computer program correctly. The numbers I received were off and they continued to be off throughout the entire process until I reached a financial coordinator, Armad, who was the only helpful employee I came across. Thanks to him I was able to get a little excited about my car as he was supportive and was concerned with how I felt. The sales tax was printed wrong and the title and registration amount were also printed wrong and the manager told me a different number every time I spoke with him. They were charging me more on paper for both the sales tax and the registration and title.Once I signed all the paper work and was set up for the car, they gave me the keys and sent me on my way...without having collected my full down payment. If I had wanted to I could have left the dealership with my money still in hand. The unprofessional nature of my visits was appalling and a staff change could not come soon enough for this dealership.I am disappointed with my experience as I feel as though it could have gone better if the individuals involved were friendly and able to listen to what I had to say instead of getting frustrated. This includes a manager which I thought was atrocious. Both myself and my parents have been Chevy drivers all of our lives and have never received such treatment.I would not recommend this location and they did not deserve my business.

  Jules Silbert
4 years ago
We have done business with McDermott Auto for over 20 years and found them friendly, cooperative, knowledgeable, and helpful.We recently worked with a Salesman, Marty Hall, on the purchase and sale of a car and found him to be a quality person in every way: dependable, honest, not pushy, helpful and trustworthy. He is a credit to McDermott and Lexus.

  Mr. H. S.
9 months ago
Charles Dukes showed my friend a great time with everything and most treated us with like family... Hey wait his my Uncle, what is family for... but all in all we really had a great plus the BBQ that day help out too... Thanks Uncle Charles

  Bill C
10 years ago
Bought myself a 2009 Altima here in august of 2012. It had roughly 41k miles on it and its been running like a dream so far. I even took it for a road trip in March this year (2013) to South Carolina. Not the slightest issue there either. I told the guy that helped me what I needed from a vehicle and he knew just what to show me to, and that was the Altima that would become mine shortly there-after! They are very helpful about money situations too! I walked out after only putting 500 down on it. I've already recommended McDermott to a few friends looking to buy a car.

  Gigi89 cappetta
5 years ago
Awesome place to buy a carLease a lexus , after lease was up lease a chevySame awesome treatment, doesn't matter how much you spent. 5 star treatment. Thanks Fred

  Kari Way
5 years ago
The assistant service manager Shelby at McDermott Auto Group was PHENOMENAL!! She went above and beyond to help me with my car issues! Highly recommend!!!

  Luan Inter
5 years ago
Very nice place, I bought lexus rx 350, they contact me fast and they explained everything about the vehicle.Great service

  Avinash Veeraraghav
10 months ago
They answered my questions quickly and efficiently.

  Daniel Carter
5 years ago
Fred Santa is our salesman we have now bought two cars from him ask for Fred he is excellent

  Kenneth Brown
5 years ago
100% thorough inspection of the vehicle rotation of the tires cabin filled the change just all around top notch

  John Borges
2 years ago
HUGE SELECTION GREAT SERVICE TREATED REAL WELL TOM IS THE MAN HE KNOWS WHATS UP GREAT SERVICE WILL RECOMMEND AND WILL RETURN

  Stephen Trajeski
6 years ago
Nice car sales men and woman, but I guess they have to be nice to make that sale. If they cut out the middle man the car would probably be cheaper.

  Miguel Zepeda
5 years ago
I went there two months ago for a maintenance service because they offered you two oil change a year when you buy a certified vehicle and today my change oil light came on so I took the car to another place and I found out that the dealership didn t change the oil , the oil came out really dirty

  Big Vinnie
5 years ago
The guys in the parts department are great guys very knowledgeable and will always help you out

  Alan Buck
2 years ago
Quick and thorough repair. Very pleased with the work.

  Kevin Kubala
5 years ago
Marty Hall is a class act! Go see him at McDermott Lexus!