Colonial Subaru Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Barbara Wilson
3 months ago
Always have great service here. They are courteous, professional, and competent. Hours are convenient and usually can get a loaner if needed. If not, they have a shuttle service. Sometimes I wait and they have a comfortable waiting room with tables, WiFi, and TV

  Stephanie Wozniak
a month ago
Greg is always very helpful! I called a scheduled service the same day and was able to get a loaner! Everyone there is always very nice.

  Sharon H
5 months ago
Went in for a routine scheduled oil change and general checkup. The mechanic found a safety issue that needed fixing. They immediately inserted my car into the schedule and sent me on my way with an unscheduled loaner. The service people are always pleasant and thoroughly explain what's going on and all the choices.Services: Carburetor cleaning, General repairs & maintenance, Auto brake replacementServices: Carburetor cleaning, General repairs & maintenance, Auto brake replacement

  Jill Westerman
6 months ago
Excellent service. Had a bunch of things that needed to be addressed and Greg patiently walked me through what the mechanic would do and the estimated costs. I am not knowledgeable about cars and Greg explained everything in such a respectful way that I felt informed and comfortable that all my issues would be addressed. I am grateful that Subaru continues to have loaners available and was able to spend time driving a newer model of my car. Thank you Subaru. And thank you Greg.

  Dennis Coakley
5 months ago
Colonial Subaru is hands down the best dealership in the region. Every staff member was polite and courteous. My service writer Greg Palazzo was extremely knowledgeable with all aspects of the service my car required. The GM Corey Henderson took time out of his day to personally greet and take care of me. I would not go to any other dealershipService: General repairs & maintenance

  donald barber
6 months ago
Fantastic service! Caring and understanding professionals. They found my car s problem quickly and fixed it! I really appreciate how they handled it as a goodwill item! I will always bring my outback to them for service! Thanks!!Service: General repairs & maintenanceService: General repairs & maintenance

  Susan Lees
6 months ago
I cannot say enough wonderful things about colonial Subaru and their sales staff there and their management staff this is my Fifth Subaru least and true to form they took great care of me got me everything I wanted and worked with me. And made me feel comfortable about the whole transaction I will always continue to support colonial Subaru to brew and share my compliments about them to anyone who is looking for a new car I've said many friends there and will continue to send them there because I know they truly do care about , They don't want to just sell you a car there, they want to sell you safety, Security, And reliability both in the product and the people who sell the product and that's what Subaru is for me

  Looking Around
5 months ago
Corey and his team were very accommodating when I had an issue with my newly purchased subaru. He made sure my vehicle was safe and sound. He even did a good will repair for me. Best dealer in CT. Always ask for Corey if anything goes wrong. Very caring GM. Thank you Subaru of Danbury!Service: TiresService: Tires

  Richard Surace
6 months ago
I always return to Colonial Subaru for all my auto needs.Today it was what I thought I needed to replace my battery which is over 5 years old, and needed a jump start yesterday while dropping my wife off at her doctor, it wouldn't start again with our a jump.After leaving it for service I was told the battery tested good, along with alternator, an starter. So I was sent on may merry way puzzled but satisfied they gave the vehicle a good look , Thank YouServices: General repairs & maintenance, Auto battery maintenance, Battery

  McKenna Duff
5 months ago
They were very nice and helpful. Unfortunately it took 2 hours to just check the brakes even with an appointment No repair was necessary. I appreciate the honestyService: BrakesService: Brakes

  Richard Morales snwz
7 months ago
I'm thrilled with my recent purchase of the Subaru Impreza! The car's performance is exceptional, and I'm impressed with the attention to detail. The experience was made even better by the excellent customer service. Alan, and Corey, the manager went above and beyond to make sure everything was seamless. A big thumbs up to them and the entire team!

  Ben Zeh
6 months ago
Love these guys, today I needed an oil change on my 2024 Crosstrek w/ 9000 miles. Didn t make an appointment and they re swamped but the service advisor said he could definitely squeeze me in. Took a little longer than I expected but took way less time overall than I was expecting. Plus the rest of the dealership was friendly and had some good conversations with me while I was there. Always going to Colonial.Services: Tires, General repairs & maintenance, Electrical

  Damaris Berrios
7 months ago
Alan A. has excellent customer service sales from beginning to end; making my experience of buying a car a pleasant one. If it was not for his caring, flexible, detailed & calm demeanor, I would have not chosen Colonial Subaru. His calm interaction made me close the deal. Thank you Alan!

  channon elzea
7 months ago
I came in because my car was whistling. I was told that my car needed brake pads and resurface my rotors. The pads had brake rust but were fine. I took it to another dealership 3 weeks earlier to replace of 4 of my tires (because of this they could see the full brakes) and they said my brakes were good. After the brakes were replaced, car was still whistling. There was a crack in the housing of driver side mirror. This was fixed at no charge. So I didn't need new pads and resurface the rotors. I will not be going back to this dealership.

  Ward Strosser
5 months ago
Corey, I am taking the time to respond to you survey because I am also a veteran in the service business (over 30 years) And I understand how important feedback is.I brought my daughter's 2008 Subaru pressure in to have a new rim and tire put on along with an oil change and the 24 point check up that Your outfit performs as a matter of course. The results I received back was the car needs a new transmission, also new headgaskets, also some other answer items such as a leaking radiator and a crossover pipe that needs to be replaced that is rusty along with a couple of minor for the end parts. What bothered me is the diagnosis for the transmission, when I asked your service adviser How he diagnosed the failure of the transmission and How he diagnosed the failure of the transmission and The only outcome being is to replace it At a price tag over $6000, the response was he heard a noise but, when I requested if he pulled the dipstick to check the fluid (is a burnt, Possible metallic material in showing where) the response back was no he did not check the fluid. As we know the transmission is hydraulic system, basic diagnosis would be to at least check the fluid, This was failure one from your shop.The second failure was that the service department did not know that I had your outfit change the headgaskets on this car at approximately a 100,000 miles, 2 to 3 years ago. And they are recommending to change them again, Preposterous.When I requested if there's anything they can do to honor their work,The response was underwhelming.One last item that I think is most important in the service business's attitude in greeting customers. The feeling I had when I went into your service shop was the people work for you avoid it Eye contact and was busy with their own items however would greet and say good morning to other Subaru employees not me the customer, this actually befondled me and speaks of the culture.My wife and I are ready to purchase a new vehicle And we were looking at 1 of the top of the line Subarus Or a grand Highlander, this experience helped make our decision to purchase a $68,000 grand Highlander From green tree Toyota.

  Zentyre
6 months ago
As always they did a great job on my vehicle. I never have to worry about how my service experience will be. No matter who the advisor is I always get 5 star service without fail.Service: General repairs & maintenanceService: General repairs & maintenance

  Martha Levites
5 months ago
We were late for our appointment, however Seth Robinson, our salesperson, gave us all the time necessary to become acquainted with our new Subaru. He was thoughtful and courteous throughout our lengthy time at Colonial.

  David Galusha
6 months ago
In 50 years of buying cars, Colonial Subaru provided the finest service I have ever had! Professional, excellent communication skills and thorough. Could not have been better. They listened to what I wanted and got the car for me. Relaxed..:no pressure.Hats off to Nate, Seth and CarlosService: Vehicle safety inspection

  Christine Davin
6 months ago
Fantastic customer service, great environment, and I always feel good about servicing my car here. A special thanks to Montanha and the entire team for their dedication to solving a tricky problem with a great attitude! Thank you again!Service: General repairs & maintenanceService: General repairs & maintenance

  Michael Weiss
5 months ago
Ryan, our service advisor and the entire Colonial service team provided outstanding service on my Subaru. This is the 14th vehicle we ve purchased from Colonial and we wouldn t think of going to any other dealership for sales or service.Service: General repairs & maintenanceService: General repairs & maintenance

  Vincent Perry
6 months ago
Joe D. Is the best salesperson I have ever dealt with.Buying a new Subaru was easy and fun. The delivery person ,Alex was professional, patient and extremely knowledgeable.Sales manager ,Carlos was professional and friendly.A great overall experience.This is our fourth car from Colonial.We are extremely satisfied.

  Jean Carlson
6 months ago
I go to the Subaru dealer regularly for car service for my 2017 Subaru Forester because they are knowledgeable, thorough, and customer friendly. I have always been treated with respect, and they do an incredible job keeping my car in great shape. And they are a company that supports animal welfare. Good job, Subaru!Services: Tires, General repairs & maintenanceServices: Tires, General repairs & maintenance

  Sandy Brink
8 months ago
I brought my Subaru Crosstrek in for its first oil change st Colonial and my experience could not have been any better. Car drop off was super fast, got a loaner car so I didn't have to wait. Car was finished in record time.Easiest service ever. I am very pleased with my decision to buy from Colonial Subaru.Service: General repairs & maintenance

  Chris Priedemann
7 months ago
I was told my car would be ready the next day and all parts were in stock to complete the service. When I didn't hear anything the next day, I called to find out that they didn't have the parts and my car wouldn't be ready until the following Monday. I only found out because I called them. Service rep kept calling me "Bud". Went in for a clutch replacement and was shocked by the price I was told only after they had my car disassembled. I'm willing to pay for good and trustworthy service. This wasn't it. They price matched the pieces I could find online but still charged for a ton of miscellaneous nuts, bolts, springs and pins.Service: General repairs & maintenance

  Chetknick
5 months ago
Car serviced had much more done than intended. All work necessary. I can say I ve never had a car serviced that the difference could be felt. Car running incredibly well.Services: Carburetor cleaning, Air & cabin filter replacement, General repairs & maintenance, Wheel alignment, BrakesServices: Carburetor cleaning, Air & cabin filter replacement, General repairs & maintenance, Wheel alignment, Brakes

  Margo
5 months ago
I received a text AFTER I left Service telling me I needed a tire Rotation! Will need to make another appointment to return to Service. And headlight was replaced BUT the dashboard light is not turning on with high beams on,like it used to do? Maybe not checked?Service: General repairs & maintenanceService: General repairs & maintenance

  Ellen O'Leary
6 months ago
I came in with a strange noise under my car, and they were able to diagnose it, and fix the minor problem. Very happy with the service as always!Service: General repairs & maintenanceService: General repairs & maintenance

  Quyen Tran
6 months ago
Montanah was wonderful! He was very personable and helpful. I appreciate that he kept me updated on the status of the work on my car while it was being worked on and was very accommodating. Would highly recommend to a friend!Services: General repairs & maintenance, Engine repair, Vehicle InspectionServices: General repairs & maintenance, Engine repair, Vehicle Inspection

  Jess Singleton
7 months ago
I can't say if it was the cheapest option or not, as I didn't shop around at all, but the quality of the repair was top notch. They finished everything in an efficient manner and I know I don't have to worry about anything since I went to Colonial Subaru. Car arrived at 10am and was finished by 2pm.Service: Auto brake repairService: Auto brake repair

  R.B. M.
7 months ago
After waiting for more than 3 hours, I was charged for a service I did not ask for. I asked for a change of brake pads not resurface rotors. I noticed when my wife takes her old Subaru the dealership wants to do a lot of repairs that are not necessary. My wife and I will never go there again.