Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Tabitha Perkins
4 weeks ago
Excellent service! Awesome mechanics! They got me right in and have great prices!
Carlie Hunt
a year ago
Having co-owned the Chaplin Package store which is right next door. I have been having repairs done there for years.The work is always done correctly and in a timely fashion. The charges always seem more than reasonable. It's seems rare to find a garage that isn't trying to sell you repairs or parts that you don't need. Roy is as honest as they come. I never hesitate to recommend him to friends and family.
Jory Mills
a year ago
Roy is the best mechanic I have ever come across. He wants to do things the right way and doesn't try to sell you stuff you don't need. I've been going to him for a couple of years and he is great at telling you what should get done when and how much it will cost. Honest mechanic who cares about his customers and gives a great price for superb work. Only mechanic I trust. He now takes care of all the vehicles in my family.
Brenden Cloutier
6 months ago
Great guy , can tell he takes pride in his work and is knowledgeable. Won't try to sell you things you don't need.
James Lawrence
a year ago
I was convinced that my power steering unit had seized up and had it towed to Family Auto. I left a note indicting that. They called me back the next day and said it was a faulty clamp. He said he fixed it while he was already under the and wouldn't charge me. Their honesty made me a customer for life.
Allan Hall
3 years ago
Great repairs by an honest mechanic - a rarity in this day and age. I do most of my own work on my vehicles, but for larger jobs, I bring it here. Depending on how busy he is, and if the repair isn't too complex, Roy can get it done in a timely fashion. He will also call you to give you and estimate on what the repair will cost you.
Eddie Monegro
10 months ago
Nice local auto repair place. Roy was very nice and did good work.
Ashley Easton
5 years ago
This is the only place I will take my vehicle to get fixed. Decent prices and the only place where I can bring a vehicle and be told nothings wrong (everywhere else likes to make stuff up to get more money. Esp when its a female customer) good customer service and fixes my truck quick enough that I dont have to suffer without a vehicle for days. Love, love, love it here!
Melody Robitaille
6 years ago
Great mechanic (Ray) horrible customer service by Tim Barr. I brought my truck there back in May for an engine job, or which supposedly had a year warranty. As I'm a life time resident from Chaplin I wanted to support a local business. Sadly I learned the hard way that is not always the best way to go. Two weeks ago my truck was totaled by someone who ran a red light. I was asked to send proper documentation to show what work I had reciently had done. Unfortunately the body shop misplaced that paperwork. I called Family Auto and spoke with Tim Barr, he said it wouldn't be a problem and he would have them by the end of the day. This was on September 14th. It's now the 26th and my insurance claim can't be processed until they get the receipts. I just called again on 9/26 and Mr. Barr proceeded to tell me it is not his issue and hung up the phone. As a customer I am intitled to copy's of any invoices of work done on my truck. I'm not trying to make anyone look bad, But this is extremely unprofessional.i paid them 4500 for all the work, I certainly wouldn't have thought providing me with a copy of the receipt would be any issue. I truly hope no one gets in the same situation. I will be polite and not get into the fact that I was guaranteed one price which doubled once I crossed Tim.
Janice Hunt
2 years ago
Family Auto is a great place to have any mechanical work done on your vehicle. Honest, competent, and reasonable prices
Sara Wilson
3 years ago
So glad to have found this mechanic. He s been able to help us twice now with our vehicles. Honest and very reasonable!
Daniel Duffy
5 years ago
Family auto was great 5 stars. They did everything they said. They were on time . and their price was great. I recommend everybody going to them. You won't regret it.
Kelly Rule
4 years ago
Had the truck undercarriage coated to protect itThis is a small shop with great service and 2 honest guys doing great work for a reasonable price We bring all our vehicles to Roy and Tim and recommend them to family and friends
Trent Krupa
5 years ago
Wow, what an awesome place! Had a flat tire, they were able to help me out right away. Friendly guys all around. Thanks!!
Chadwick Rittenhouse
6 years ago
Got a dealer estimate to fix a problem. Called Family Auto and they quoted me less than half that to fix the problem. Plus they corrected a previous repair that the dealer didn't do properly. Thanks Family Auto for taking care of my truck!
Earl Bradford
6 years ago
Great place to get your car fixed. The staff is knolageable and not afraid to explain what's wrong or tell you what you need to fix and what you need to fix right now.
Marvin Pratt
a year ago
Whenever possible I prefer to have this shop work on my vehicles
Aly C
6 years ago
Family Auto is the only place we trust to take our vehicles.Tim is great!
Joann Desautels
5 years ago
Liked this place. They seemed honest and they didn't try to upsell me or suggest unnecessary repairs.
adam kies
6 years ago
A couple of good dudes running this place. They'll take good care of your car.
Bill B
5 years ago
These guys are great. They are honest and don't try to upsell unnecessary services.
marvin pratt
3 years ago
Fast friendly curious. I would recommend this repair shop
Amy Ouimette
4 months ago
Roy is the best!!!!
Brandon Richmond
4 years ago
These guys are awesome I go through them for everything
justin donato
5 years ago
Great crew great service great prices!!!
Kelly Rule
2 years ago
Roy is the best in town.
Don Hutchings
5 years ago
Friendly,and very helpful people.
Nicole Drum
2 years ago
The best
Stephen Chilleri
4 years ago
Fast dependable service!
jaime Tracy
6 years ago
Great people