Frank's LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kim Ross
2 months ago
Tonights adventure started out with my friends car being towed. Thankfully, Joshua was at the hub and when we received all the information we were able to retrieve her car back. When we arrived the 3 gentleman were polite, respectful and understanding. Joshua was nice enough to wait about 10 minutes before towing her car in hopes we would be out or someone would have seen or said a car was being towed in downtown Shelton. They checked her registration to ensure it was her car and while there they were dealing with an irrational person yet they were still polite to us. So even though it was an unexpected tow I will say thank you for being responsive and caring. (Car in picture is not the car towed. Used for educational purposes of what these men do in unfortunate situations and they do care).

  Tina Ugas
3 years ago
I have been going to Franks for years and they go above and beyound to provide excellent service. They will fit you in as soon as possible, give you a good quote, and provide quality service. If you need additional help after repair, they will call you back quickly.Gary, their mechanic, is honest and fair with his quotes and does and excellent job. My most recent job needed was after a deer ran into my car during a morning road trip. The side fenders was demolished, but I had to get the inside checked for damage. Gary did an excellent thorough job checking the car and realigned the fender. Frank's is not a body shop, so they could not remove the lumps and huge dents, but they made it look a lot better. Plus a cleaning improved it too.I would recommend Frank's as a regular mechanic shop

  Brandon Perkins
8 months ago
Joshua has towed my car and truck on multiple occasions, Frank has great workers. Punctual and professional highly recommend giving them a call when in need

  Sydney Burch
5 months ago
I waited for AAA on the side of a main road for 3 hours waiting for another tow company that AAA automatically selected for me.Finally giving up hope, I called Franks in Ansonia and Josh was there in less than a half hour to handle it. INCREDIBLE SERVICE, very professional, put my mind at ease!

  Paul Harris
2 months ago
I've known Frank a long time that my car fixed there many times. Always excellent work. When I need a tow he's there in a jiffy

  Vincent Bossio
a month ago
Frank's is the best tow operation around! They came out and took care of me incredibly quick, highly recommended!

  Stephen Barichko
3 months ago
These gentlemen have been working on my family's cars for many years. They do great work. Highly recommend

  J.B. Young
6 months ago
Owner only answers calls for new business. If you actually want to get your car back you should hit 1 on the voicemail tree. Thanks!

  Joe T
a year ago
Franks is the best! They truly go above and beyond anything I've ever asked from them from towing, repairs & emergency work. They've never let me down, and now going on to the second generation the quality remains the same, if not better. Great company and great people, all around.

  Rasheen Bell-Davis
8 months ago
Even though my insurance company botched getting me a tow company. Josh came and treated myself And my car very well. I really appreciated that after fighting with my insurance for almost 4hours to do their jobs

  Marvedia Tyson
7 months ago
I recommend Frank's for your towing needs.Josh was the best! Excellent service as well as customer service.

  ashley rivera
2 years ago
Someone called to tow my caretaker s car as she helped me, woman with ALS, inside my home. Upon arrival the person who was towing the car was not in the office. He did watch me walk up to the office door heard me knock and proceeded to not say anything and waited until I called to tell me he s outside. He was exceptionally rude and was not willing to tell me why he wanted certain information granted when given the proper information he then proceeded to run my car plates and expressed to me that I was a liar. I then paid the towing fee after he proceeded to belittle me and still refuse to give my car back which resulted in the police being called by him. Once the police came his entire demeanor changed; he was no longer yelling nor raising his voice he was calm talking to the police officer in which I interjected and made sure that he knew he was speaking differently . At the end of the day the car was not there for more than 40 minutes which resulted in a $300 charge, a screaming match, and the police being called. One of the rudest people I have ever dealt with and a yelp review will follow this review.

  Melissa Holman
4 months ago
Tried to give them business but guess they don't care to respond.

  Maria Lignor
2 years ago
Car broke down by Frank's and we parked it in the food truck parking lot... Ernie from food truck lot had my car towed... Tfgoodness it was by Frank's... Called them afterhours and got my car back without having to pay for weekend storage. Young kid met me out there and I was able to push my car out the lot. Thanks for always being honest, caring & reliable... Got my Toyota back!

  Alex Berstein
2 years ago
Straight just took my car along with 12 others the night of a winter storm, the parking lot they took my car from didn't request tow. Basically scammed people, go around towing cars during storms that prevent people from using roads and then proceed to charge $240 for nothing. Also the workers seem like the nastiest people ever. The building was gross, looked like they never clean and all workers were just trashy smokers, no regard for a legitimate business. I wish these people would get shut down.

  Luke Santilli
3 years ago
The people at Frank's LLC are the kindness and most professional people I've talked to. They really went beyond normal customer service to help me out. I would only use Frank's LLC for any kind of towing or repair!

  Micro Pitbull
3 years ago
In my opinion there is no one better in the valley than Frank's LLC. I have used them on several occasions nothing but professional on time and courteous.they just recently moved a bunch of stuff out of my Shelton site with equipment that could probably move a house professional clean work these guys are awesome.

  Norther Elkson
4 years ago
Towed my vehicle for literally no reason, and demanded $250 in CASH for me to get it back like twelve hours later. He's so obnoxiously rude and unprofessional, he legitimately doesn't deserve to have any kind of business with anyone. He talks down to you with an over-the-top snotty condescending attitude and jacks the price up as much as he can just because he knows the police won't stop him. What a sorry excuse for a man, his entire way of doing "business" is a disgrace

  Nick Gallagher
4 years ago
Lost my keys at work at midnight. Called Frank's and he came out quick, helped me with my dilemma and I was on my way. They're 100% a good crew. Would highly recommend them.

  Dan McGinnis
5 years ago
Franks staff is good they are good mechanics and they completed the repairs of my engine mounts quickly and for a fair price. They are not my normal mechanics but in a pinch i would use them again .

  John
a year ago
Honest, knowledgeable, and got the job done on time for less than expected. These guys are great!!!

  Kim
2 years ago
Tow driver for Frank s LLC was driving 90 mph in the left lane NO lights or sirens on I95 S swerving almost hit several other vehicles. Unsafe!

  Anthony Perrotti
2 years ago
Between Quality and Pricing I don't think I can find a better pair. I stopped looking. Franks has earned me as a customer for lifeServices: Electrical repair, Engine repairServices: Electrical repair, Engine repair

  Lauren Christianson
4 years ago
The location of the business is awful. They are constantly blocking/obstructing Wakeleee to the point it s very annoying to nearby residents. Every day when my husband is coming home from work, he complains about not being able to see or being blocked and having to wait for them to move. Awful.

  Always Towing
2 months ago
Unfortunately, I have nothing good to say

  Anderson Velasquez
2 months ago
Frank is not a nice guy

  Jeanette
4 years ago
Amazing company. Frank is a great person, very humble. Speedy Service. I would definitely recommend this place to all.

  Wilmar Valverde
a year ago
Charge me too much money for less than two miles of Towing, never never do business with them.

  Darren Dagostino
7 years ago
Great guy's!!!! Professional work! Extremely fair prices. I was out of state and in a jam. Frank helped me out big time!

  Tanya Crosby
a year ago
Always helpful ad got the job done quickly (same day)