Foundation Hyundai

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Steve Replogle
4 days ago
I brought my car in on Wednesday for recall work and an inspection. I was also willing to pay more for any repairs or updates that were needed. I even considered working with the dealer's financing in order to get everything done.But that never happened. I didn't get my car back until the next Wednesday - a full week! As far as I can tell, nothing happened until Wednesday morning, when I called and said that I was coming to get my car no matter what. The service rep asked me to reconsider, and told me he could have the recall operation done by noon, and that he would call me when it was finished. No call then, so I called at 12:30. He got back to me 15 minutes later to say the recall update was done, and he could have the car inspected by the end of the work day. I wanted that inspection, so I waited until about 3:30, when he called to tell me it was finished and ready.Then I was charged $255.00! It seemed very unfair, given how much trouble I went through. Remember, I was without my car for an entire week.Everyone I spoke to there talked about "problems" and "chaos" behind the scenes with scheduling, work assignments, and timeliness. My impression was of a very poorly managed business - and a work crew that was unhappy enough to gripe openly to a customer.I'm not sure if the inspection can be trusted, given the obvious problems that were happening there.If I was running this place, there would have been no charge. It was unethical, given the week I lost, and the costs and problems involved while my car (apparently) just sat in their lot. It was bad business. I am going to ward everyone I know.

  Amanda Butler
a month ago
I had a great experience here buying a new vehicle! I walked in not expecting to get a new car that day, but I couldn t pass up the great trade-in value from my Jeep I was offered. Kaylee and her team were awesome and knowledgeable, thank you guys!

  Bill Martchenke
a month ago
When I walked into the dealership, I had a pretty good idea of what I wanted in a car. John was extremely respectful and listened to what I was looking for and how I wanted to complete this deal. He let me know How we could make a successful deal, and then made it happen. There was no pressure, only straight answers. From the test drive through financing, it was a smooth process where I was respected. Would definitely purchase from this dealership again!

  Cyndy George
3 months ago
Hadn't purchased a car in over 20 years so didn't know what to expect. Esai was the salesman I worked with. He was excellent! Also working with Sean to finalize a sales price was a positive experience. Everyone there is very professional,. They even delivered the car to me since I had driven my existing car there.

  Jason Kaup
a week ago
Made an "appointment" for an oil change, service attendant tried to upsell me on everything. I know that's their job but I was there for an oil change. Over 2 hours later and here I sit! Time to go back to Grease Money and get my oil changed and fluid filled for the same price in 20 minutes!! I am tired of people thinking there time is worth more than mine.So a quick update...... after 2 1/2 hours I asked the service attendant what was going on and so he checked. He came back and said "sorry we had a couple technicians leave for the day." So after that much time they hadn't even started on the oil change!! So I said bring me my car and I left. Pathetic!!!!One more update, got the response on Google Reviews from the company. They were very sorry and said to contact another representative, so I sent another e-mail and nothing! Do yourself a favor and avoid this dealership at all costs!!!! And all I wanted was an oil change!!

  Lina Stepova
2 months ago
My service expert was polite and efficient. He explained how long the services would take and offered choices if I did not want to wait in the customer service lounge. I have a hearing problem and he was very gracious and understanding and made me feel comfortable. After the initial services were done he showed me what was recommended going forward. He explained why the new services were recommended. I felt that he had my safety at heart. A very nice, knowledgeable and polite young man; the dealership has a wonderful employee in Justin.Lina S.01-31-2024

  tesa molyneux (Monatesa.com)
a month ago
Buying my new Tuscon at Foundation Hyundai in Westminster, CO was a great experience! Not only did we get a good deal, we actually liked our "car salesman," Tony Mayne. He was a pleasure to work with. They have a great team! I love my new Hyundai Tuscon and my new friends at Foundation!! I highly recommend them for your next car purchase!

  Jerri Hobdy
a month ago
The team here was fabulous, start to finish. They were extremely patient and took the time to not only walk me through the options regarding an EV versus a conventional Kona, but they also were very helpful throughout the Lease process to help me maintain my budget goals. The team explained everything to me without condescension. One employee even came in on her day off to complete the transaction. I highly recommend this location and staff.

  Christy Patrick
2 weeks ago
This was absolutely the WORST service I have ever received. I left my car at the service department on 3/16/24. The service advisor said they could get to my car sometime this week. I called on 3/19 to check on the status and was told it would be towards the end of the week. I checked again on 3/21/24 and was told it would be towards the end of NEXT week. At that point I asked to speak to the service manager and was told he was in a meeting with the district manager. I left a message for him to call me and to date, (3/26/24) I still haven t heard from him. I ve tried to call the service department multiple times and no one answers the phone. When I do finally reach someone, they are in sales and transfer me to service mailboxes that are full. I was finally able to speak with Eric and he gave me a long speech about how he s paid on commission and doesn t get paid unless repaired cars go out the door yet my car has been there for 11days with no diagnosis. I called Planet Hyundai and was able to make an appointment for diagnosis on 3/27/24. They indicate they will have an answer for me on 3/28/24. I then made arrangements to have my car towed to them. Had I known Foundation Hyundai would have kept my car this long with no service, I would have made alternate arrangements much earlier and probably would have had my car repaired by now. I ve already paid for a rental car ($344.56). There is no excuse for this lack of service and not one call to me to advise of these delays. I had to initiate any type of communication which is totally unacceptable. Be forewarned: this dealer s service department has no service.

  Bill Carwin
2 months ago
When I arrived the, I assume, the manager was berating an employee on how they had to pay for part that were used since he didn't properly charge the customer for them. There were two other people standing around as he ripped apart this guy, nobody even acknowledged my presence. My appointment was for 8:00 the next morning so I left the car there that evening. Around noon I started trying to call the service department to get an update on my car. No one answered the phone. After over an hour calling the service department with no one answering I called another department and they informed me that was pretty common and they would pass along my information. I asked for the manager as well, I was told that the best way to get ahold of them was to email. I sent an email to the service manager and the manager of the dealership, I did not hear back not did I receive a call back after "passing along my information." I continued to call for the net three hours. At one point someone did answer the phone, by accident, since they thought I was a different customer. When I informed them that they were giving me information for a different customer they apologized and asked how they could help me. I asked for an update on my car, I believe it was near two at this point. I was told that I would get a call back, I did not. I continued to call call for the next hour or two, eventually getting someone to answer near four in the afternoon. Now please remember that my appointment was at eight in the morning. I had asked for a multi-point inspection so that I could make a decision on anything else that may need to be addressed. I also have three children and needed the car back that day. So being told at four int he afternoon the results of the inspection did absolutely no good since the car would have had to been there another day. I will never return to this dealership again for anything. I have owned a Hyundai is some form or fashion since for the last 15 years, I currently own 2.

  Melissa Martinez
a month ago
My husband and I had been to many dealerships looking for a car and man when I say the customer service there was excellent they waited on us on hand and foot and helped us make a great deal. They even gave us options when it came to purchasing the car. All in all it was amazing work and thank you.

  Laura Capra
2 months ago
Worst car buying experience I have ever had. My sales agent was decent, didn't pressure me, but then I was sent to Joe in the finance department. He totally bulldozed me, got me to sign an extended warranty I did want. After 3 HOURS I finally had to be blunt and ask him to please stop and please just get the paperwork done. After leaving, I was wondering why my payment was $50 more than I had agreed upon. When I told him that I did not want the warranty he said "I'm sorry, I knew what I was doing, I knew you'd been here for a long time". Then why did you push it in the first place?!For delivery of the vehicle, I had to reach out to them, I was never contacted directly when the car ended up taking 2 extra days to be ready. Which is fine, just please let me know.Not impressed with anything except the actual car. Will not buy from them again and I will not recommend to any family/friends.

  Tomson 79
a month ago
Avoid this dealer!!!!!!!!!!! When purchasing the car for $40k, I found damage to the windshield and reported it. After inspecting the car, the manager promised to replace or repair it because it was for safety reasons and included it in the contract. They arranged an appointment with Complete Glass Shop. The expert couldn't repair it and said the windshield had to be replaced. I contacted the manager but he refuses to replace it because it's too expensive and that I should cover the costs. During the sale, everyone was very nice and helpful, but then they don't give a damn about you because they already got rid of the car and took the money. They tell you to send an e-mail about the matter but they don't reply, they say they will call you back but they don't do it!!! A professional dealer doesn't do that!!! I took legal action because there is no other way!!! I will never go back there again!!!!

  Lori Barnabe
3 weeks ago
I am very disappointed in this facility.We brought in our Santa Fe for a recall. I work nights and dropped off my vehicle Saturday so it could be there in time for the appointment Tuesday.Tuesday came and they told me they did not have the part. It was going to come in for sure On Wednesday. Wednesday came and they said the part still had not come. We were told we should come and get the car.We did have an oil change when it was there. So they at least got some money from us.So we came to pick up the car, asked about the part and was told we should take it to a different dealer to have the recall done. Paid for the oil change and left with no solution on the part, or if we could come back to have the recall done . No help nor a kind suggestion to take care of the problem.Called to talk to the Manager. Left a voice message and still no one called.I feel if you can not get the part in when you say it will be there for the appointment time then don't schedule it. If we are told someone would help us to call back the next day.Then someone should have called to resolve this problem. I am reasonable and was willing to have the recall done even if I needed to stay awake to make sure it would be done.I am going to look into taking this complaint to higher than the manager who couldn't be bothered. Do not take your car there they have no clue about what is going on.

  Pastor Michael (Mike)
2 weeks ago
I received horrible service and treatment! My service call took 7 hours and it should have only been 1.5-2 hours max!!My visit was for an oil change, a tire rotation and to check a burned out headlight bulb. When I checked in the advisor told me that the service would take about 3 hours. I looked at him with a shocked expression and he said, "It probably will only take about 1.5 hours, but I don't want to quote that and it takes longer. I'd rather quote longer and it be finished sooner." To this I said, ok and went to the waiting area, figuring they were a bit busy today.I sat in the waiting area for 5 hours. FIVE HOURS. No one checked in with me or advised me of anything regarding my vehicle. I was trying to be patient because during that time I witnessed four other customers engage with reps and technicians discussing the problems with wait times. One woman had been there 6 hours and was told that the delay was due to a "non functioning bay in the service area." I then overheard a manager tell a customer who was complaining that the delay in getting their vehicle serviced was due to understaffing and the challenges in being able to hire qualified mechanics. For her inconvenience he offered her a free oil change on her next visit. She expressed that the offer was insulting because she clearly wouldn't be returning to the dealership.At 5.5 hours I went to the rep who check me in and asked, "Any status?" He apologized and offered the same answers I heard about "a non-function service bay," promising they'd work as fast as they could.At 6 hours a woman came to the waiting room where I and another gentleman were sitting. She asked us for our names and vehicle types. She returned to let me know that it shouldn't be much longer and some form of compensation would be offered to me because of the excessive wait time.At 7 hours a rep finally told me that my vehicle was ready. Upon check-out he advised me that techs discovered that in addition to the driver's side headlight bulb being out, the passenger side was out also. For my inconvenience they wouldn't be charging me for the bulbs in the headlights. This amounted to around a $80 discount. Wow! That's how much they think of a customer that had to wait 7 hours for a 1.5-2 hour visit?Then when I went to my vehicle it wasn't washed (like normally) and the plastic seat cover and paper floor mats weren't removed (like normally).This dealership has many, many problems with staffing and poor management. Is this a one-time thing? I'm doubtful. Apologies are appreciated and valuable, but when that's all you have to offer with no real efforts to make me feel like a valued customer... and with such abysmal treatment, why would I want to return here or recommend anyone else go here for service?

  Chris Newman
2 months ago
I found a used pickup online that I had been following for at least 4 or 5 days before I was able to make it to the dealership. It was in great shape and priced reasonably, so I agreed to buy it in cash. First, they told me that I wouldn t be able to take it home because they needed to correct a TPMS issue, clear coat the vehicle, and replace a bad fog light. Then they made me wait an hour to do my paperwork. I finally found Joe in the back room and got him to print it so I could leave - he was sitting and listening to football game while I waited. After waiting a week to pick up the vehicle, I finally convinced them to put the spare tire under the truck bed and took it home. The truck was never detailed or clear coated, but they did fix the fog light. After 3000 miles, I took my truck to my mechanic that has been incredibly honest with my entire family for 25 years and found out that I needed new pads, rotors, and shims for the rear brakes. Foundation gave me a report that stated I had 8mm remaining on the brakes when I bought it, but somehow they were down to 2mm in only 3000 miles without towing anything. I was told that they didn t trust my mechanic and they wouldn t be reimbursing me for the brakes. DO NOT TRUST THEIR INSPECTIONS. They ve shown very little integrity in following up and almost never call back when they say they will. Buyer beware. This is the epitome of a shady used car buying experience.

  E4p
2 months ago
0 stars for service experience 1/2024:Justin S. was super unprofessional and dismissive. He made my experience horrible and I will not be returning to your dealership / service after buying 2 cars and coming to this location for 4 years. Justin made excuses for the situation I was in, refused to have my car seen after I left and called with a vibration issues and was told to come back, smirked and refused to identify himself, would not document the tire issue, and was extremely confrontational and combative telling me he did not appreciate my attitude when I was bringing up an issue that started after they service my car. My glove box would not close because they did not properly clip the cabin air filter vent. The service manger said he would call me and never did regarding this experience and how to contact the tire manufacturer/ provide documentation for what they found. I have a warped tire in the back and can't get a tire rotation on a car that has less than 6k miles. I am unsure how to proceed and received 0 support when I bought my car from this location. My alignment was off when I bought the car at 200 miles and they insisted I keep driving on it. Finally fixed the alignment at 4k miles and now at 5700 miles I have a warped tire that can not be rotated to the front. It seems the service staff has turned over recently, steer clear of this location if you want quality work and to be treated with respect.5 stars for the sales experience:Shout out to Jim for making my car purchasing experience the best I've had. No pressure, listened to my concerns and desires, met my needs, and got me the car I wanted! So happy I got an electric. Thank you again Foundation Hyundai and Jim

  nicholas anastasi
a month ago
Well I bought a used car two weeks ago and the starter went out. I called them about it because they conveniently hadn t provided the paperwork only the car fax. I was told a one year warranty was included with my purchase but once I told them I didn t have a copy they said that they didn t provide one. They had no interest in helping and just kept telling me it had been almost a month. So I feel they just left me with a $600 bill even though there was a warranty in my contract since I talked to them about it at the sale. So don t buy the warranty insist they take it off because that would have covered the repair. But even better yet just don t buy from them, seems like a bait and switch since it broke after 300 miles.

  Amanda Gurich
3 weeks ago
Bought both my car and my husband's car from this location. Tony is fantastic, and so is Jennifer from finance. I honestly recommend this place highly and am so grateful for the fond memories and stress-free buying experience. (:

  Britt Davis
4 months ago
Foundation Hyundai staff and level of service were above anything we could have expected for our car buying experience. Kaylee was so prompt and genuine in trying to help us find a car- we never once felt like we were being worked to meet a quota. The manager, Mario, was so kind and diplomatic, he really went out of his way to treat us right. Finally, Jennifer walked us through financing and the warranty options so seamlessly, she explained everything so wonderfully and we never felt pressured to buy anything we didn t want. I would drive across town again to work with them!

  Rutilo Diaz
a month ago
The service department is awful. We have a 2022 palisade that just started to leaked coolant and went in to get it looked at. The service guy tells me that I can leave it there but it will be two to three weeks before they can even look at it. The service guy says to just put coolant in it and try and take it to another dealership or shop. This should be covered under warranty but now I have look everywhere but the place I bought the car because they have a staffing issues. He stated that they can't keep techs in the shop. Be very wary of this place. Will sell you a car and than won't help you if something goes wrong that is a vehicle defect. Stay away or get screwed.Side note, parts guy is stating this is a common issues. He didn't even hear the issues once he saw I bought the Coolant he told me the year my car was made. This is just crazy.

  Josh Burke
2 months ago
Set an appointment for my wife s Santa Fe because fluid is leaking from the transfer case. Foundations master certified tech cleaned all the evidence of the leak off the pan, and said he couldn t see it leaking. He didn t use UV die or anything. Just said to bring it back in another 5k miles if it s still leaking. Gaskets don t just fix themselves. Anything to get out of doing warranty work I guess. Then he went around the vehicle looking for anything else that might justify the $200.00 diagnostic fee. Which I demanded they wave. What a waist of time! I have a degree in Automotive Service Excellence. So you might say I know a thing or two about it. Do yourselves a favor and get your vehicles serviced elsewhere.

  Candace Hoffmann
2 months ago
Showed up on time to my appointment for an oil change. Waited 2 hours for my car to be finished. Went up to salesperson (Justin) and asked how much longer it would take. He was reluctant to answer my question so I had to politely ask several more times on a time estimate. Finally he admitted that they had not even started on my car because they were busy . Justin brought out a mechanic who was actually more thoughtful than he was. Vanna, one of the lead mechanics, explained that if I showed up at 7am the next day, she would make sure the oil change was completed. I did, and she got it done. While I was there, they tried to upsell me on some new brakes. Absolutely not, I will take my car somewhere else. Please fire your awful sales team and give your mechanics raises. It is sad that mechanics had to do customer service for the uncaring people on the front end.

  Ana�s Bovagnet
6 months ago
Amazing car buying experience! Gave me a great trade in value and best price without needing to haggle. Everyone was so nice and involved and worked as a team to help me get my car and I m thrilled!

  Alan Penewitt
a month ago
The service department is a complete disappointment. Waited a month to get service for recalls on my Tuscon and the guy quoted me about 2 hours. I waited at the dealership for 2 hours only for a tech to come up to me and say they haven t even looked at my car, so it was going to be at least an ADDITIONAL 2 hours. Also the service department doesn t have the capability of answering the phone. I had questions about the services and over the past month I made several attempts to contact anyone at this dealership but only the parts department answers the phone (they re also the only helpful people employed there). The 2 hours I waisted at this place I also noticed it s a ghost town before noon. If you want to actually get service or sales, they don t come in till noon. I ve also been transferred to the GM a couple of times only for him to not answer his phone either. Just complete 0/10 for customer service.

  Nathan Patterson II
4 months ago
Very unprofessional and didn't get a single thing done to my vehicle. Appointment was at 945am to bring in palisade for a recall fix on trailer hitch and multi-point inspection before 60,000 because we just bought the car used. The guy told me it'd take 2-3hrs and I mentioned to him I had my 5 year with me that I'd have to take to school at noon, so I planned on leaving. He told us to wait in the waiting area and he'll check and see if they could get right to it and get me out of there. Me and my daughter sat and waited about 2 hrs with no one coming back to let me know. I ended up having to call her in from school, which I really didn't mind at first, until I got my key and paperwork saying nothing was done and plus there is a visual oil leak of some sort. The employee was very rude from beginning to end and very unapologetic about having us sit there and not come back to tell us anything, on top of that kept saying his last day is Friday like he doesn't give a damn. Other service employees chime in saying this is why they're all leaving this place because of the poor service. Words were exchanged and I was provoked and called out by the employee now wanting to fight, telling me to bring it on while slapping the desk, and then screaming he'd call the cops if I didn't leave. My daughter ended up crying from all the commotion and loud arguing. Then there's several other employees coming in not knowing anything going on and telling me I need to leave. I have this all on audio and video and will be talking with my attorneys about this and sharing with Hyundai. Now that there's an oil leak "visible" and the car will now be over the 60,000 miles, I'll have to take it to another dealership and see if I can get things taken care of properly.

  Jason
3 months ago
Car buying experiences are always challenging, but I have to say this dealership has a great team of individuals willing to accommodate you. They helped to make the car buying experience less stressful and a positive one. I worked with Dez, Chris, and Joe during my car buying experience. These gentlemen have my loyalty and trust to work with them in the future. Thanks Guys, J&D

  Austin Bitz
a month ago
Place is a joke. Service doesn t answer phones, the appointment they set isn t even that. We have spent $1600 on rental cars for the time they ve had the car. They swore we would get a loaner if our car wasn t done today and guess what s not done? Yep and no loaner so here goes another $500 rental week. Service is now hanging up on us and the GM is absolutely no help. Point being dealer is trash. Once we get our car back I will NEVER look at this dealer again -10 out of 10 stars.

  Angela Killip
3 months ago
The check in process was quick and easy. The service advisor was extremely professional and courteous. I work nights and he asked me what time would be the best time to contact me about my vehicle in order to not disturb my sleep. This is my preferred dealership for service on my vehicle.

  Donna Rodgers
2 months ago
The staff here is fantastic. From the very low pressure salesman, Anthony, to the finance manager, Shawn. They are friendly, knowledgeable and will do whatever they can to get you into the car you want. I highly recommend this dealership.