Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Bill Sisterson
5 months ago
Very good service. Shane was so helpful in making phone calls and getting information we needed. After towing our car 96 miles to car dealer, he went the extra mile in taking us to our hotel. Shane did an outstanding job!
David Dollard
5 months ago
These folks were prompt and got my keys out of my car quickly. My son was so kind and found a way for me to get rid of some of my money and test their ability to unlock my car at the same time. Joke is on you kiddo they did it and were fast too.
JoJo Fox
7 months ago
These people went out of their way to our rescue, us with a 40' 5th wheel in tow, on the side of the road, 60 miles from them to us and after hours on a Friday night. They chained the axle up very securely and helped us limp it to their town. That Monday the shop they took us to fixed our camper and did a fine job. We were on our way and since then have covered nearly 2k miles with no issues whatsoever. Thank you for your kindness and help. We appreciate you very much.
Frank Krause
2 years ago
I highly recommend A and R. They towed my camper and truck back to Denver from Prewitt reservoir. Steve was helpful, professional, knew what he was doing, and a pleasure to talk with on the ride.
Jacob Fox
7 months ago
Excellent help when in a clutch. It's not fun breaking down randomly but they helped in a pinch! Got me and my doggo safely to a hotel with the broken car at a local shop. Weekend assistance on a holiday weekend too!
Lisa B
10 months ago
My daughter and I were on a road trip from LA to Canada when our car over heated in the middle of the hwy. Ken from A and R towing picked us up. He was extremely professional and knowledgeable. He not only towed us to the dealership he was kind enough to drive us to a hotel. I would HIGHLY recommend A and R towing.
Chuck Amen
a year ago
I have only used this business to make car keys, chip and standard.Sometimes they have to order the blank, sometimes it's in stock.You kinda have to catch the key guy in the shop as sometimes he is out on a call. Be patient. He seems like a nice guy, programs the keys, and they never fail. I have had 3 chip keys and 4 non-chip auto keys made. I believe the cost to be fair.Services: Car digital & remote key reprogramming, New key fob creation
Steve Hochstetler
5 years ago
Rode with Steve from Sterling to Denver and he was great. Talked the whole way there. Very professional loading and unloading my truck. Would recommend to anyone in a pinch.
Rachael Waters
2 years ago
I called to have a tow pretty close to 5 pm, which is when the auto shop I was having it brought to was closing, so I was worried I wouldn't end up having my car looked at until the following day. But man we're they quick getting a tow truck out to me! Within 15 minutes of me calling, Brandon had already arrived and had my Chevy all hooked up and ready to go!Also, the owners are wonderful, hardworking people, that will take the extra step to make sure things are done right. I got charged twice for my tow by accident, and when I called the notify A&R, they called the credit card company and had that all handled from their end and then they gave me a call back when they had it all handled. Very professional, fast service!
Celeste Borg
2 years ago
I cannot speak highly enough of this company or their service. I was rescued from the side of the highway promptly and kindly by Chris, who recommended a hotel and a mechanic in Sterling for me. The dispatcher was friendly and helpful and Chris was incredible. I strongly recommend these wonderful people and am endlessly grateful for them!
Alex Coe
4 months ago
They will help regardless. I locked my keys in my car last year and they retrieved them.
Brandon Figge
3 years ago
These guys were life savers while my car broke down this weekend. Thank you to A&R for the tow back to Denver, Colorado.
Lucila Olivares
10 months ago
If I could rate this place a zero I would. Owner is extremely unprofessional. Fired a family member after leaving him to work alone after only a day or training. Insulted and belittled him. No wonder this guy can t keep any workers. 0 stars!
Rod Siebert
6 years ago
These guys were very fair, decent and reasonable. We broke down on I-76 about 20 miles from Sterling. Of course, you think a tow will be highway robbery but that was NOT the case here. I called and spoke to the dispatcher who was very nice and direct about their process. Jeremiah came out to get us. He was professional, friendly and overly helpful with advice and help in getting our problem resolved. He transported us back to town, talked to the parts store manager about helping us, directed us to other resources and a hotel. When it was all said and done, their services cost us about $75/hr for them to rescue us and get us back to town. I am a small business owner myself and $75/hr is cheap in the auto world. Heck, the labor rate in my shop is $90/hr and we are "specialized". Most dealerships in our town are aroung 105/hr. I HIGHLY recommend these guys. They prove that there are fair and honest people in the world.
Savannah Bumphrey
3 years ago
Broke down about 20 miles out of town while traveling home from vacation. They were covered under our Geico Insurance with Roadside Assistance and were able to get to us quickly after our claim was filed. The driver was friendly and took us to a reliable auto repair service in Sterling - S&S which I would also highly recommend.Service: Car towingService: Car towing
John Nabors
2 years ago
Had a serious accident on I-76 on Friday 7/9, losing my truck and he Camper it was towing. A&R called by law enforcement on the scene. Checking out of the hospital on Saturday morning was informed that their yard was closed until Monday. Because we are from out of state (NY), The manager Jennifer came in special to unlock and let us salvage our belongings. She stood there for 2 hours while we sorted and packed what we could into my sons truck. She helped where she could, gave us water, and advised us to make sure and take pictures for the insurance company. We were impressed by the amount they had collected from the median of the interstate, and with the care they had taken to organize our belongings. Even collecting our prescription meds and keeping them in the office. Words cannot express our thanks. Jennifer in particular went way above and beyond in helping us.Services: Special vehicle towing, Car towing
Bree Powell
5 years ago
Jen, you and your team are absolutely wonderful. I haven't been in this state longer than 48 hours and you, Chris and everyone else you work with have saved me from possibly the worst situation possible with having a stranded vehicle.This place is and will always deserve five stars, solidTheyre friendly beyond belief, they treat you like a fellow human, (because they ARE human) and they're so wonderful about contact and communication.They're all familiar with the area, and local necessities. This company will wait outside the hotel door for you at 3 am just to make sure you got a room before leaving.Call these guys first, no matter what if you're in Sterling, CO or outside of it. They will have your back. Thank you!-The dodge caliber
Dean Luft
4 years ago
My work truck broke down on the highway east of brush. I called AAA and they used A&R towing and they sent Steve for a tow to Denver he was very nice and professional and he s truck was clean and he did not beat up my rig he treated it like he s own. I would recommend this company for any tows out in northern Colorado.P.S. I had a great chat on the drive back to Denver it was nice especially when you drive solo.
Troy Hughes
2 days ago
Nice customer service, honest and friendly
Dianna McNees
2 years ago
I called them 2-3 weeks ago, left message. Seen them running around and was told others called them after me and heard they promptly return the incoming calls.As for them having a answering machine with a voice mail saying they will return a call as soon as possible. For a business person that has a answering machine should not be aloud to deal with the general public. To this date they still have not return my call. We found someone else that can pickup the slack for a disrespectful towing company.Unfortunately I have to give them 1 star that's way to much credit.THANKS A&R TOWING
Julia Young
3 years ago
I was on my way to colorado springs when my jeeps transmission just went out. I was stranded in the mountains on the interstate a few miles away from sterling. I cant think of his name (sorry), but an older gentlemen who said he was filling in for his sons while they were on vacation towed me and was just the nicest guy ever! He even waited to make sure i could get a hotel! He recommended food and a place to sleep and made sure I was completely safe before leaving. Love him! Thanks again!Service: Car towing
William Dynan
3 years ago
I was passing through Sterling on a roadtrip and my Jeep broke down in the Comfort Inn parking lot. I called A&R and they sent Steve right away to tow our car to Autozone. He was super helpful and helped us diagnose the problem which turned out to be more severe than I thought. It was a Sunday so there weren t any shops open. The next morning Steve came back and picked us up at our hotel and then transported the car to a mechanic. He was super helpful and professional the whole time. I d recommend A&R to anyone who needs car help in Sterling.Service: Car towing
John James
4 years ago
Kenneth Bailey responded to my AAA road side call. Ran out of gas on busy dangerous highway 49. He called quickly and was on his way. He helped direct traffic and filled my tank quick. He was very professional and even cleaned the gas tank area where fuel had spilled due to high wind. Highly recommended. Thanks Kenneth!
Nicole Bailey
3 years ago
On time, very professional. I have a truck that was my dads truck and don t wanna get rid of it. We have had the guys tow it 2 different times and they have always done an amazing job!!!! Last tow was a little difficult cause the front tire was flat but the gentlemen did amazing!!!! Thank you so much!!!!
Rich Wooten
7 years ago
A & R helped us when we were stranded on I-76 in frigid temps. They got us safely back to sterling and went the extra mile to make sure we were taken care of. Thanks Steve, for a great service you gave me and my daughter!
Aliana Johnson - Cochran
a year ago
I just sat behind your rollback truck pacing a semi at 70 mph or less on I 76 for 15 miles creating a jam up of cars and a dangerous situation with the semi struggling in the wind. Either spend enough to get trucks that can do the speed limit or train your drivers to stay out of the fast lane. That was garbage.Service: Local haulingService: Local hauling
Rebecca Boisvert
2 years ago
We had exceptional service from Brandon with A&R Towing. Clean truck, nice guy, quick to get to us. Thanks for a great experience!Services: Special vehicle towing, Car towingServices: Special vehicle towing, Car towing
Charlotte Kuhns
a year ago
Excellent communications. I highly recommend for service if ever needing a tow.
Melissa Paczosa
a year ago
We locked our keys in our vehicle. He arrived in a timely manner and had it unlocked within a couple minutes.
Monica Olivas
2 years ago
They are the worst, they did not show up and make me wait 3 hours. JkI don't recommend this company as they text me and I did not ask for a towning truck. I called and let them know but they still text me 2 more times.