Wilcoxson GMC Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jolene Ortega
5 months ago
I couldn't be happier with my purchase from this dealership. Most salesmen try to rush you into making a purchase but Richard Mariani encourage me to take my time to make sure the vehicle was a right fit for my family. He let me look at the vehicle on several different occasions, he new a great deal about the vehicle, and he had the vehicle clean and ready for us to test drive it when we were ready. No hassle purchase and they worked with me to find something within my budget.

  Marissa Krumanocker
5 months ago
Just wanted to thank joe and mike for all their help getting us into the perfect car for my family! You both worked very hard to help us get the lowest rate and to make sure everything ran smoothly! We appreciate everything you both did for us, and enjoyed your company two absolute great people!

  AdiabetiKkid Rex (AdiabetikKid)
2 months ago
The worst expierence I have ever had in a time off need. To say the least, they have a worker they that steals parts off their customer vehicles and when I callled back to explain what happened they want to tell us that their machanic never had or scene those parts. This isnt a matter of having them replace or fix the missing parts now. Its a matter of they are willingly employing thieves and not looking into the matter themselves. They want to make sure they are not at fault and have to pay nothing rather than firing the workers stealing from their customers. Do not go here unless you want more heartache and pain. Wicoxson time to get off the couch and get back in the shop your employees are ruining your name....

  Kyle Co
6 months ago
The experience was unlike any other dealership. I worked with Weston G. Weston was super eager to make sure my experience was top notch. He was cool and he has a bigger butt than Captain America!!! (Go check it out) Just can t beat that experience.

  Michael Fossceco
5 months ago
I have an aging Suburban that I am entrusting to Wilcoxson to fix. I believe you are a more reputable service group than most in Pueblo. Unfortunately this time a part was omitted from being installed back on my vehicle which I didn t notice until I opened the hood due to another issue. Fortunately Jacob was able to find my part and have it reinstalled upon my visit. I know things happen on occasion. I will continue to use Wilcoxson in the future.

  Cade Johnson
5 months ago
Horrible service by a horrible company. My Wife had to have her brand new GMC Yukon Denali towed to this location because it was the closest GMC dealer. Her $90K new car with only 6500 mile had a blown engine (bearing missing from manufacturer). Jarod the service manager at the time gave us the continual run-around. Stories never matching up and going back and fourth on whether we would get a new engine or rebuilt engine. When we got the vehicle back after 62 days I received the keys and went to leave the lot when I noticed my wife's brand new white leather seats where covered in mechanics grease and oil. the head liner also had a stain. Then several weeks later after getting my car back I am told by the new service manager Michael that I will not be getting reimbursed for insurance costs associated with the rental car. The original service manager Jarod told me that I would have to pay for insurance costs on rental out of pocket and that they would be reimbursed after my warranty issue was resolved. Jason Bennett the general manager laughed at me when I told him what was going on and said that the insurance was my problem and that they would not cover it. The cheapest insurance that Hertz offers is over $25 a day and i had to pay out of pocket over $1,700 for the 62 days of rental insurance. Pretty sad that this cost me so much considering it was a brand new vehicle with 6500 miles and neither GMC or Wilcoxson cares to make it right. I would give negative star rating if it would let me.

  Kim Pachak
8 months ago
The salesman Mike and sales manager Joe were amazing. They were both very informative on all the vehicles on the lot. There was not a question that I asked they couldn't answer. I was very comfortable and have never had a better experience. I also purchased some floor mats and other items from Josh in the parts department again so very helpful. The woman in the service department was wonderful. There was not a person that I dealt with that was not wonderful. Thank you for such a great experience.

  Robert ZumMallen
5 months ago
Kelsey did an awesome job in keeping me informed of the service status and answered my questions. The service work was done in a timely manner and my truck was returned in a clean condition. Always have experienced great service here.

  andrew jones
4 years ago
I purchased a used vehicle this week and it was completely stress free thanks to Bobby and other staff. He was honest, straight forward, and I was able to get in and out in a few hours time. It's a great help to have someone not only knowledgeable but respectful of the customer's time. Will be back to do more business in the future. Thanks again to Bobby, Zach, and Ken for your help.

  Carlos Lucio
a year ago
Love the service, the personal warmth they give, reminds me of family. We love our New member of the family. Thank you Wilcoxson

  Suzannah Hardy
7 months ago
I do not recommend using their service department as their lack of integrity may leave you with damage to your vehicle. I question the repairs they claim so they wouldn't have to claim them under warranty. I also noted my alignment was out after receiving the truck back and I had just had it done a week prior at a different service center near my home. Come to find out, the cam nuts on the control arms had been loosened causing damage to my tires and could have caused serious damage to my truck had they not been discovered when I had to have the truck realigned again. The original repair was in the engine compartment and they should have had no reason to do anything with that front end. I will never use them for service or sales.

  Arcenio Vigil
9 months ago
Richard M and Tony helped us out so much with our new ride ! Absolutely great service, very comfortable to talk to! I will be going back for my cars every need. Thank you again super happy with my new ride!! No wonder Wilcoxson has been open for this long. Will be recommending to everyone I know!

  Hoy Frakes
9 months ago
I live in Austin. So challenging to buy a truck in Pueblo. The Wilcoxson team were fantastic to work with. Mike L. made the experience worth the trip. He took great care in showing the features of a beautiful red Canyon. Tom was well prepared in dealing with paperwork, always a pain to deal with. Great job by all.

  LaVonna Baca
7 months ago
Kelsey Lindstrom in your service department is awesome is always happy and puts a smile on your face every time I go there I always request her. She takes care of the customers spot on the bathroom. Great job, Kelsey.

  Anthony Velasquez
2 weeks ago
This dealership is an absolute joke. I m shocked that GMC hasn t made them or forced them to sell to someone who can run a dealership.

  Stan and Nancy Silengo
7 months ago
Responsibility, integrity and customer service are terrible!!!We bought a $64,000. RAM truck from them. The CARFAX said there were no accidents but the back bumper was dented and pushed in. We inquired if there was any damage to the rest of the truck and were assured there was not. When we took it to our paint and body shop to get the bumper repaired,they showed us several things that indicated the side panel definitely had been poorly repaired and painted and that most car dealerships should have been able to see the cheap repairs. We were delayed in addressing the issue because of a cancer diagnosis, surgery and treatment shortly after our purchase. We took it to Mike Barko, the current General Sales Manager. (the people we worked with no longer work there) We told him we hoped they would split the cost of the repair - their share being only $1000.-1500. After discussing with his boss, they absolutely refused and indicated that we might have wrecked our truck after the purchase. These people do not value repeat business or the integrity of their customers.

  Maria Gentz
a week ago
The customer service first time around was so spectacular, had to return to them for a second Cadillac. Again excellent customer service. If you're looking to buy ask for Richard and he will get you taken care of.

  Waylon Fresquez
9 months ago
The manager and the salesman named Weston have no integrity or honesty they ran my credit on a new truck and then sold it from under me. Keep in mind they didn t ask for a deposit on the truck and that was his (Weston s) response. Do not do business at this place a bunch of liars and boys who don t keep their word.

  Laura Rodriguez
3 years ago
This is my second time buying from Wilcoxson won't go anywhere else. This time I purchased a beautiful clean Cadillac SUV Luxury. Richard Mariani was very professional and the service we received from him was great will definitely recommend this dealership to friends and family!!!

  Wicked Juggala
5 months ago
Was quoted $280 for a transmission flush over the phone. When I arrive I m told a 3 hour wait and it would be $510 plus filter cost.This place is a scam.Waited 10 minutes to realize I m being scammed they already started the process and still charge me $280.I will report this to the better business bureau

  Mike Colucci
11 months ago
Ordered tires, price was competitive to the tire stores. Had the car ready fairly quickly. Checked alignment after the tires were on and it was fine.Kelsey is very helpful and friendly, called when it was done and explained the warranty.

  noah armstrong
8 months ago
I once highly recommended Wilcoxson, I now no longer trust the service depart here. Long story short, I use Wilcoxson all the time for routine maintenance, recently they ve hiked their prices way up. My wife went in for an oil change they refused to quote her on price until it was completed, at which time they hit her with a bill of nearly double their past prices. If you call or go in for a service and they refuse to quote you on the job before the work has been done, no matter if you have done countless business with them in the past, take that refusal of a quote as a bad sign and go do business elsewhere.In the past we ve used gmc for a number of services on our vehicles. They ve always been up front and professional. I ve always highly recommended them. (Which is unusual for a dealership) The last time we used them, my wife took her car for an oil change and we had a much different experience, more along the lines of slimy dealership antics. Historically they ve had great pricing at 45 bucks out the door (I keep all my service records), and they ve always been speedy, and very polite.This last time, we made our oil change appointment as usual and my wife took our two kids with her to drop off her car. As she handed the keys over she asked for a quote, to which the mechanic working said they wouldn t be able to give one until the oil change was done. My wife noted that was strange but knowing the price in the past she wasn t too concerned. She proceeded to sit in the waiting room for an hour with our two children, mind you we made an appointment well in advance and past experience was usually a max of 30 minutes. During this wait a different mechanic than the first tried upselling her on a number of further repairs, (par for the course, my wife denied as we all do, no harm done) my wife asked again to this new mechanic what the cost of the oil change would be since this mechanic was quoting prices for all sorts of other repairs. This mechanic again tells her the oil change is not done yet and it would be impossible to tell her the cost until it was.When her vehicle was finished she paid $75. This was quite a shock, at a $30 dollar increase over the previous price. When she relayed this information to me the very first thing I did was call and ask for a quote on an oil change for her specific car, which I was immediately quoted $75 and told that was a standard price by two different employees who literally looked it up in there system. To be clear it s not the change in price that I m so dissatisfied with, prices are jumping all over the place these days a price hike is to be expected. What has me so disappointed is the decline in customer service To lie to my wife when she s there with my two children, and refuse a quote for a standard service and then hit her with an outrageous bill, well that s the upsetting part. What that says to me, is that what they told her about having to do the service before they could give her a price was an outright lie, and one intended to be predatory toward a woman and her two children. I believe the mechanics here wanted to trap her into paying for a service she otherwise would not have had done.To add to that predatory behavior before letting my wife leave with her keys, they were very aggressive about adding on the additional services they attempted to upsell earlier. Mind you these are all services which have already been performed via myself or our other usual mechanic (the transmission doctor, John, and the import doctor, Josh, located in pueblo west. I highly recommend them) Nonetheless the service mechanic insisted my wife would be foolish not to have these repairs done immediately . Moreover, I have been calling everyday for a week trying to speak with the manager, and he refuses to even take my call. Everyday the receptionist hurries me to his voicemail. It seems to me this dealership has either undergone a leadership change, or needs to undergo one. This steep decline in customer service has totally changed my opinion of them in just one oil change.

  mike Ratkovich
2 months ago
They are fast and efficient! Always friendly and ready to go the extra mile to get you taken care of.

  Amanda Vigil - CDHS
5 months ago
Everyone was very helpful and kind. The service department went above and beyond my expectations. Service was prompt and all my questions were answered.

  Eric Berry
5 months ago
They did not rotate the tires even though I requested it. The tires were wearing evenly so they did not require it. This is a $200 service. Most centers would rotate anyway to get the fee. Honest people which is hard to find this day and age.

  Matthew Michael
5 months ago
Trouble from day one. I was not able to get the truck I originally wanted but they sold me a car. I took the car back 3 weeks later to purchase the truck and I couldn't finance the truck because I owed $4000 more than it was worth?

  Steven Perkins
8 months ago
I was on vacation and needed service on my 2021 GMC 3500 HD Sierra Denali. I was able to get a appointment with Wicoxson GMC approximately 30 miles away. I went in for a oil change, tire rotation. and fill the DEF fluid.When I went to pay for the service it was more than I had ever paid for same service in my hometown in Utah. Upon asking questions I found out that they had not put in the type of oil that I have always had put in at my home town GMC dealer. The tech had not referenced the tag that was in the upper left corner of the windshield where he would have seen the oil type used prior. The tech had replaced my oil using expensive synthetic motor oil. This vehicle had not came from the factory with synthetic motor oil and I have never used said oil before. The tech also did not fill the Def tank full. The next morning before leaving the RV Park i added 2 1/2 qts of DEF. The tires had been rotated but the air pressure sensors had not been reprogrammed properly.Very dissatisfied and would never go there again or recommend anyone going there unless they watched everything the tech did.

  Stephanie Burdick
10 months ago
I bought a GMC up in Denver but I live in Pueblo. I had a few minor service things, so I took it to Wilcoxson and their service department is amazing! They were very prompt to get me in and the customer service was great. Both Kelsey and Jerimiah were awesome! Thank you guys!

  Zachary Bridwell
9 months ago
Fantastic place for a new car. Have purchased 2 cars with Steven in the past year with a stellar experience each time. Tom nailed it with the financing portion with being easy to understand and extremely personable.

  Victor Perez
6 months ago
Steven was great n so was Joe Steve helped me with everything on that truck I had great experience with WILCOX THANKS TO ALL especially to Steven Palma