Quick Lane at Alpine Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tracy Graff
8 months ago
Called a few days prior to make appt to have a variety of recalls (F250) taken care. Told it would take half a day. Alrighty! Packed a bag with food and drinks.Arrived at 0657. The entrance to the store itself is blocked by vehicles, that was moved by an employee with a minute of arriving. (just know if you arrive early. Saw a truck pull in behind me then back out) Drove to the service dept.Pulled up to the Quick Lanes. Greeted by Nerick, who took vehicle info and escorted me inside to complete my appt process. One will be rescheduled - they have to order the part. No worries there. He apologized that one recall may take 1.5 hrs, but offered donuts, coffee, and a ride to go get food, if needed. Gave up the keys around 0730. Sat down and read an ebook, until Nerick came to get me around 0945. Vehicle was done.I was very pleasantly surprised. Nerick was extremely friendly and made sure I was made comfortable. He placed the part on order and I'll wait till it arrives to make another appt for that recall. Very happy with my experience.

  Jessie Blah
2 years ago
Absolutely the worst service department. I made an appointment for my oil change days in advance and had to wait over 2 hours. After the first hour and 45 min I was told they just started and it would be about 15 min . Do not come here if you have anything planned for your day.Service: Oil changeService: Oil change

  Donna Ziegler
8 months ago
I took my 22 ford edge in oil and filter change and also tire rotation.Great experience and friendly staff!

  Joe
2 years ago
Every time I try to use the quick lane service I m told waiting time 1 to 2 hours. Today I stopped by no other vehicles in the garage just me and told 1.5 hrs for an oil change. I m just going to find someone else for the oil changes.Service: Oil changeService: Oil change

  Trevor Watson
3 years ago
The shuttle driver was very nice. Hector was very rude, and so was someone else that answered the phone and told me that my job wouldn't mind when I came back to pick up my truck..... I'm not even upset it took 8 hours to change the oil. Im very upset with how Hector and that other person spoke to me.

  Bill DuPrez
8 months ago
Dan HASSE SALES person went OUT OF HIS WAY 2 GET ME A GOOD DEAL ON A 2023 BRONCO SPORT BAD LANDS GOOD JOB Dan Also MERRICK AT SERVICE DESK WENT OUT OF HIS WAY TO BE SURE HITCH WAS PUT ON MY NEW BRONCO ALSO TECH KATIE DID A VERY GOOD JOB

  Steven Meier
a year ago
Very poor customer service Long delay for simple oil change.

  Justin Spellman
3 years ago
I ve used them several times for recall and scheduled maintenance. These guys are the best and most efficient!Services: Transmission, Tires, Oil changeServices: Transmission, Tires, Oil change

  Michael Salazar
5 years ago
Got ME Done right a way didn't have to wait along time & very Good work

  Cina Tucker
6 years ago
Worst Ford service I have ever had. Do not recommend going there.

  Trish S
2 years ago
An oil change took 3 hours. There was nothing quick about it.

  Sam Johnson
5 years ago
Great place for oil changes.

  Tony Furfari
5 years ago
Fast Service. Good helpful staff

  Lovelia Rivas
4 years ago
Quick full service everytime !!

  John Marshbanks
5 years ago
O yes lots of fun.

  Steve Movies future
4 years ago
Do goot servicd

  Victoria Stockton
5 years ago
Good employees

  Jeff Iberg (jefeOscuro)
6 years ago
Service is okay

  Cindy Pritchett
5 years ago
I really like !!!!!