O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jessica Amy
6 years ago
We came in to have the battery checked. Turns out we needed a new one. Okay I was prepared to buy a new one then have to go get in installed somewhere else. Ryan the manager was really nice he checked out battery and installed it as well. Great customer service. Everyone was extremely friendly.

  Erik Powers
a month ago
They had the correct part I needed in several options when it was an emergency. Would have been stuck a few hours from home if they didn't have that starter

  Natalie B
5 months ago
Helpful staff. Had what I needed, the BG44 is kept in the back, so you have to ask for it when you're at the counter.

  Van Damage
2 weeks ago
Staff are always super rude at this location. I had to hang up and go to autozone just last week.

  William
7 months ago
I had a good napa deep cycle marine battery I reconditioned slow charged there. The young man on the night shift was very helpful and when I got in a bind and called him a week later he said it was good and still there another week passed B4 I was able to pick it up but of course the day shift decided they're keep it. I know they have a limited amount of space but for real soooo many people abandon there 200 dollar batteries that they reconditioned there?? No the day shift was rude when I called about a part. They had no problem giving me the 10 bucks for the core. It was so obvious. I guess I will stick to AutoZone.

  Dennis Gervais
5 months ago
I have been working with them as the parts supplier for my repair shop in Peyton since I opened nearly 5 years ago. Never once have I had an issue with their customer service or parts availability. Rarely do I have parts failures, which is crucial when you operate a repair shop. Having the parts I need in a timely fashion or available right away helps me service my customers quickly and effectively.

  Jeff Ipson
a year ago
Wanted to share a recent experience I had with Sid at the Falcon location. They were great with helping identify what was wrong with our vehicles and went the extra mile to get us the right parts ordered in a timely manner. They treated my little girl who was with me like royalty. Definitely made me feel like my business was appreciative. And made our daddy/daughter trip to the auto store much more memorable. Thank you, Sid!

  dahC drabbuH
7 months ago
They helped me out tremendously, I was stranded in Hugo Co. Nobody had what I needed, I was screwed, they knew exactly what I needed to bypass any ac compressor and get me back on the road.

  mark poage
a year ago
Braden was extremely helpful! He helped us find and switch batteries, find the size of our rotors and gave us options on which ones to buy, helped us pick brake pads and was just overall wonderfully helpful & knowledgeable. Love this location and staff. Highly recommend for all car needs

  Hillary LaReau
a year ago
Major thank you to Sid and Noah. They went seriously out of their way to help me. They stood out with me in sub 20 degree weather to diagnose and fix my problem. Fantastic people and wonderful service.

  SirJ CO (Altitude Hacks)
2 years ago
I can mostly find what I need quickly or have it ordered to my store within a day. Staff is nice, but not always the most knowledgeable. They are friendly and do everything they can to get the right parts ordered. Prices are good and if it is the wrong part, I can easily return it. I recommend going here for automotive parts.

  Christa W
a year ago
I just moved from AZ to the Peyton area and I seem to be in a season of minor truck repair lol so I have been in here a lot the past couple months. I found O'Reilly in Falcon somewhat by mistake but I am grateful because I have been treated so kindly every time. I want to call out Scott specifically-- the man is so attentive and knowledgeable. I have been blessed to walk in while he was on staff almost every time so far and he goes out of his way for, not only me but, every person in front of him. Being a public servant myself, I understand the level of energy required to be "all in" for the customer, and this man truly gives it his all. I do not want to discount the rest of the team, they have all been wonderful. Thank you guys for being so helpful and kind to me. I am sure I will be back soon lol.

  Jake Parrish
10 months ago
Made me feel like they wanted my business. They are very nice and helpful. A little busy tho.

  Legacy
3 years ago
Employees here were super helpful helping me find a key for my lug nuts. They didn't have anything that fit mine, but they recommended some other stores that might sell them, and sure enough, I was able to buy one at the first suggested place. Come here quite a bit for little parts, fair prices, quick service, usually in and out within 5 minutes.

  Sonja CrazyLady K
a year ago
I believe in the guy's name was Scott or Jason but the store has always gone out of their way to help and to get you the part and any information that you need I prefer them to any of the other ones locally or in town.07/28/2022I am not use to kurt not being there. He was so knowledgeable..However, ..Mark is very knowledgeable and patient. Made sure I had everything I needed. & the right parts. This store is really good. Thank you

  Amy Wieden
a year ago
Nice auto parts store, the generally have what you need or can order it and have it in by the next morning at the latest. Friendly, knowledgeable employees. Definitely recommend!

  Terry Naber
3 years ago
Aaron really knows his stuff - we order name brand parts from Oreilly and Aaron can get us the good Felpro, WIX, Motorcraft, AC Delco, Bosch, etc. He rarely makes a mistake on shipping us the right parts - GREAT PARTS MAN! There have been times when I only needed a small part, but Aaron was able to get it delivered to our shop just the same as when we order big orders - and that is really appreciated.Jason, the store manager is always helpful, but fast, knowledgeable and efficient! I went in with an oddball fitting last Saturday and he demonstrated great knowledge as well as customer service when he recognized my fitting as 10 x 1.0 mm BL thread and matched up just what I needed very quickly.It's a pleasure to deal with professionals who know their stuff and care enough to proved great customer service!

  Miguel Lopez
3 years ago
I went to the store ordered a cabin air filter along with an air filter, they didn't have in on stock so I paid for them and they were going to call me when the items arrive and they did. I went with my receipt in hand and a guy named NICO told me that I have to pay for the cabin air filter. I was like..here is my receipt, the item is paid. He was super mega rude and kept telling me that he didn't care what the receipt said because in the system it shows unpaid...EVEN WITH MY PAID RECEIPT. He told me to come tomorrow and speak to the manager, he didn't want to give me the manager's number. very very rude.

  Eric Fishel
2 years ago
We arrived in a snow storm with an empty car dolly on our truck when we parked out front there were literally no vehicles in the parking lot at All (0) when I Asked if they could tell me where. The ite. Wa looking for was the manager said I had to move my truck to the back parking lot before he would be able to help me. This was ten minutes before closing time during a snow storm in a not so busy parking lot. A1 customer service guys get a new manager. I spend around $4,000.00 a month on parts and I assure you it won't be there anymore!!!

  Charles Clinton Clark
4 weeks ago
Good people, good service.

  Misty Case
8 years ago
I used to do ALL my business with this store but lately nope I will be going else where. This last time I had to go to the store 5 times to get the right part and the young kid at the counter was very rude. Finally got to someone with a brain and he was able to get me the right part. But lately they just give you whatever and push you out the door or you wait 10 minutes for any kind of service or attention. One day we went there and a lady was cleaning the front shelf and just stood there looking at us while we waited instead of getting us some help!!!! We will be going else where with our automotive needs

  Chris Palmer
2 years ago
Spent three days of getting wrong parts for a Frankenstein Jeep, the guys working spent an extra amount of time when I came in this last time. After spending about 20 minutes sifting through parts numbers and mounting types, they were able to order the parts necessary for the Jeep.

  Phillip Avery
3 years ago
Aweful service. Had to find everything without a catalog and not one person offered help. I went up to check out and after 10 mins a guy named ryan, shirt said manager, came up and acted annoied i was wanting to pay for my stuff. They didnt have my air filter on the shelf, i asked for him to check the shelf behind him and he sighed like it wasnt his job. Then i had to carry out enough merchandise for 2 diesel oil changes, extra fluids and air filter and not one offer to catch the door or help me get it to the car. Honestly if you dont like your job just quit and let some one who needs one take over

  Josh Moe
3 years ago
I almost solely use this store when buying auto parts. Almost bought a 5.7 hemi long block, only issue was shipping time frame, but that's not their fault. Everyone here is quite helpful. I am a small mobile mechanic and they have everything I need within a reasonable time. Leaps and bounds above AutoZone and I like the parts a bit better than Napa. Definitely recommend

  Tim Czuba
3 years ago
Excellent! Chaz tested my battery, showed me reading and recommended a replacement they had in stock. He removed the old battery and installed the new one in under 15 minutes. I'll be a return customer.

  spikemike0713
2 years ago
Stopped in for a set of wiper blades and couldnt believe the markup. Went on amazon and got a high end set for 1/2 price of the cheapos here. Found the same to be true when i bought pads and rotors a couple months back. Id prefer to buy local but i guess i dont make enough money to justify paying double the price for inferior products

  Judith Napier
4 years ago
Terrible customer service. Lazy Employees. Will not take the time to help. This has happened numerous times. Notified higher ups multiple times. In high hopes something will change soon. We run a small automotive business. We ve been loyal customers for 10 years. This is extremely disappointing.

  David White
a year ago
Didn't order my parts after they said they did. Otherwise they are normally pretty helpful.

  Kini Minimo
5 years ago
I originally purchased my wipers and had them installed by the rep at the Fountain location on Camden Blvd. He had told me that my "j hook was a little loose but not to worry" well not to worry, eh? Then why did my drivers side wiper go flying off my car on the highway this morning? The fog was so thick i couldn't stop to find it or I would have risked my life for a $25 wiper. I called the store in Falcon as i work close to this location and the rep was so kind and concerned and told the manager to expect me. When i showed up Ryan took good care of me and made right what Fountain did very wrong. Thank you Ryan for being absolutely amazing and getting me all fixed up. I'll be sending business your way for sure! Keep it up guys, you're amazing!

  Paul F Fischer
2 years ago
Marc Novotny Went above and beyond good service. Help me with my trailer lights. What a great customer oriented employee. Truly an asset to O Reilly.