Service King Collision Parker (Now Crash Champions)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Korey Rader
a week ago
it was horrible the lack of communication and the lack of care of quality of parts. I got my truck back and stuff is still a half inch twisted even after pointing it out and asking them to fix it. communication got very bad at the end I had to start calling and emailing to find out when my truck was going to be done.the first time I went to pick it up they had installed the completely wrong parts.please stay away from the shop I had talked to a couple customers in the parking lot and they were getting screwed around as well!things that are still messed up ,grille-headlight-hood bumper

  Brian R
2 months ago
I HAD TO CALL THE POLICE. TWICE.I was in an accident. The other party would be paying & my car ended up here. The next day I called with questions & Stephanie told they would only give information to the party that hit me. They wouldn't answer questions to me. About my car. When I said I would pick up the car & take it elsewhere, she hung up on.Later, I received a message from the car app that my sensors had been disconnected.When I arrived to get the car, I was told they couldn't find it and they had no record of it. My insurance company directed me to report it stolen.The next day, Mike told me he would not give me any information about my car. So again I called the police. The result was Service King had illegally started work on my car without my permission. It was drivable when I brought it in but now needed to be towed to another shop. I reached out to Larry Gonzalez, some type of senior manager. He never responded.One good note. The new body shop gave me a quote for $2,500 less.

  Sergei Krivenkov
4 months ago
SK Collision/Crash Champions (Parker, CO) was great to work with. I took in my sedan to fix some front end damage from a wreck. Their timely service and exceptional results exceeded my expectations. Additionally, I was impressed with their professional, helpful, and friendly staff. Their customer service enhanced the overall experience, making them a standout choice for vehicle repairs.

  Alexander Awest
a year ago
My 2017 Toyota RAV4 Hybrid got rear ended by someone on i70 during a winter storm a few months back. USAA referred me to this shop among Caliber Collision. Service King was able to get me an estimate within 1 week where all the Caliber Collisions in my area said at least 1 month out. For just an estimate. So I went with Service King - Parker, and they the team they have there was been awesome. The staff I talked to and kept me updated were super nice throughout the whole time. Got updates when things were moving along. SUPER SUPER happy with how my car came out! Took a little less than a month to repair the quarter panel and bumper. Shout out to Stephanie and Jennifer for communicating the whole time and being super friendly. Definitely would recommend this Service King location.Services: Painting, Body & Trim, Welding

  laura moran
4 months ago
Contacted Crash Champions/Service Kings and talked to a service representative who brusquely told me they could take my car but that it would sit in the lot for about 6-7 weeks before they could look at it. I told them I understood and could I just keep my car at home until they were ready to tow it to their lot. She told me they needed a statement from my insurance that it was not drivable before they could tow it. I contacted my insurance agent who said that information was sent over already but that he would send it again. I gave him the representative s name so he could contact her directly. I checked back with her several days later and was told she never received the info about it being undrivable. His went round and round for about 3-4 weeks. She then told me that my insurance had messed everything up and taken so much time to send the information over and now the body shop was at capacity and didn t have any openings and I would have to go elsewhere. She also added she personally had Allstate insurance and thought they were terrible. How unprofessional. My agent called her again and sent her a screenshot of his e-mails to her my car was undrivable and it was discovered she had the information all along and it had been overlooked. My Allstate agent explained that she was rude to him too.My agent made arrangements at another body shop, Car Star, and they got my car in right away with no problems.I d never Crash Champions.

  Brian (Bri)
5 months ago
Came in with an estimate from this shop (from person i bought vehicle from), to discuss getting the work done. The old lady receptionist behind the desk that was about 25feet from the front desk wouldn't even get up to greet me. When I told her why I was there she stopped me midsentence and said "wait if you didn't get the estimate then we can't even talk to you". I tried explaining that all I wanted was to see about getting vehicle fixed since they are who quoted damage. This ladt just kept repeating the quote over and over... I finally said forget itnill find another shop to fix and walked out... horrible customer service. I live and work in Parker won't be saying good things about this bodyshop

  LeSean Young
7 months ago
*Scam Alert*This company is horrendous. I had an accident in March and unfortunately took my car here. They finished my car in three weeks. When I did the walk around, there was still damage to my car. Took another week and I got my fixed car. A few days later I notice my bumper will not stay attached. I called and they told me to come in so they can take a look. Some guy popped it back in and told me if it happens again to come back. My 10 drive home and surprise surprise it came out AGAIN. I call the next day to let them know and a very pleasant woman argued with me for 10 minutes that I need to come in and have it assessed when I tried telling her I already did that. Someone in the background said they would order me a new bumper, GREAT! I follow up three weeks later, spoke with someone that said they would call me back. Great. Call a week later, we ll give you a call back. It took four days of my following up to speak with the GM Wendy. She had no idea about this situation meaning my bumper was never ordered and I asked I come in AGAIN so they can see what s going. Let her know I have already done this and I m not doing it again. Let her know I would send in photos and she can go from there. This place is sketchy and does not care about their customers but only money from the insurance company. Save yourself a headache and stay far away from this place.

  Stephen
6 months ago
Scheduled an appointment for a drop off and estimate. Person on the phone told me they could do it the same day and should be no problem. Got a call over an hour later from a Stephanie who has the customer service skills of a wall. Told me they can t do that and rescheduled me 3 weeks later. Didn t seem to care that I already rearranged my schedule for the day to make this happen.

  Charlie Winn
9 months ago
I had my vehicle repaired there since it was the only place that I could get in that wasn't a 2 months wait. I would had given it a 5 stars since they did a great job with my car. However, when I picked it the car, I was told that the decals for the rear of the car was on order and it would be about a few weeks for it to come in. I called back and the lady I spoke to didn't have anything on file/order pertaining to my decals. She informed me that she would check with the manager and call me back. A week goes by, no call and I left a voicemail. Another week goes by, no call back so I call and leave another voicemail. Still no return call back. I decided to send an email and never received a reply back. Customer service while they have your car is great...but the moment you get your car back and they still owe you something...good luck getting a hold of someone. Half way tempted to contact my insurance company who paid for the repairs to let them know of the poor service. If they got charged for rear decals, State Farm should get their money back since I didn't get the decals put on the car!

  Heather Albrecht
a year ago
Best body work and customer service around! The ladies in the office are amazing! They are the reason I chose to have Service King repair my vehicle. Communication was outstanding! I was in the know the entire time, and I received my car a day early! Service King also helped me with the rental car process. My car looks perfect again and I will forever be a Service King fan! I am very happy I chose them over their competitors. No one wants to be in the situation to need a collision repair company, but overall, I had a fantastic experience. Thank you, Service King!Service: Body & Trim

  Amy Ferguson
a year ago
Where to begin- my insurance was incredibly difficult and Service King went above and beyond to make sure my repairs went smoothly. From drop off to updates to pickup they were fabulous in every way. Lauren is amazing and the entire team was so helpful and responsive! I would highly recommend them for anyone looking for collision repairs.Services: Auto windshield repair, Electrical repair, Painting, Auto glass repair, Electrical, Body & Trim

  Elizabeth Fowler
8 months ago
Horrible customer service by Laurie (or Lauren).I was involved in a crash that was caused by a reckless driver. I have never experienced a crash prior to that, and it was terrifying. My car was not drivable and was taken to Service King for repairs. My car was not even close to being totaled, but I could not drive it. It arrived at Service King in the beginning of May. While it was there, mother nature threw ice on it, causing us to have to make a second claim. It was there for 2 months.My insurance company told us that my car was done and to return the rental car. Ok, but I hadn't heard from Service King, so I called them. I spoke to Lauren, who was extremely rude, instantly.For almost 9 years, I answered 911 and non-emergency calls for a very busy city. I will never show my backside to a customer, or someone calling for help. Never. I asked her the status of my car...one call...in 2 months... and she raised her voice and said she didn't know, but that my car wasn't done! Wow. I asked her to please not be rude to me, that I'm not being rude to her.Incredible.I had to take my vehicle to Shortline Buick after receiving it from Service King to get the computer in my car fixed. It was caused by them, but to be fair, mistakes happen and they said they'd pay if they were at fault.Well, the gentleman at Shortline called to set up payment, and she was rude to him! In fact, I asked him if that's who he spoke to and he was shocked that I knew. He didn't get very far, since they had to approve the payment through management. Ok, not a problem. My husband called the next day, and spoke to.....Lauren..... She proceeded to raise her voice at my husband, saying her guys would have never told someone they'd pay.They paid.Hopefully Lauren receives some anger management and customer service training. From someone who has walked people through CPR, childbirth, robberies, shootings, stabbings, you name it.... do not blame your poor attitude on stress. You have no idea what the other person might be going through.Please be kind.Services: Electrical repair, Steering & suspension repair, Painting, Auto engine diagnostic, Body & Trim

  John G
a year ago
Busted up my Dodge Ram 1500 on 11-2-22. (I live in Colorado Springs). My truck was unsafe to drive so I tried to get into a shop right away. None of Allstate approved shops could get me in for an estimate for seeks and even months, and I would have had to tow it to the shop and then tow it home for more weeks until they could schedule the repairs. Got in contact with Service King in Parker, CO and I can't say enough about how they treated me. Working with Peter James and Stephanie Barakas they sent a tow truck to my house within 24hrs and quickly got an estimate and approval with my insurance. My truck was being repaired in DAYS rather than the many weeks and months I was told by my local shops. Stephanie has been routinely giving me updates. Texting me on the weekend to get papers signed and updates. She even gave me updates over days she was home sick. The level of her personal care is top shelf. I never had to call or reach out, ever. They have gone above and beyond to make this so easy and informative. They are true pros here. With all the labor and supply shortages it's refreshing to feel valued and important as a customer. They are amazing and show you that elite staff can make all the difference even in dealing with the same company in different cities. Yes, there are several Service Kings in Colorado Springs, but MY service King will always be in Parker. 100% earned by loyalty and business now and forever..Services: Steering & suspension repair, Painting, Body & Trim

  AP
2 years ago
This was the first time that I've ever had to deal with an insurance claim, so I had no idea what to expect. From the get go the team was attentive to my needs, respectful of my time and treated my car like their own. The body work and paint job looks amazing, the guys up front (Ben and Patrick) kept me informed each step of the way and my car was ready when they said it would-be.Thank you all for your friendly service and great work.Services: Painting, Body & Trim

  Sandra Nettleton
a year ago
Made an appointment with them for when I could leave my car for the day. They told me to count on spending 30 to 45 minutes for estimate and then I could decide to leave the car for repairs that day or not. When I got there, first they claimed they didn't know anything about my case, yet while talking to them, they knew my name, my car, and my insurance claim number, but they "didn't know anything about me". After 1 1/2 hours later my insurance company solved the problem within minutes of talking to them. Then they get really bad; I asked if when they complete my estimate, would they know if they can fix the car that day or not, as I was instructed when I made my appointment. She looked at me like I was from Mars; Ohno she says, they won't get the estimate done for a week or so. Just to get the estimate. I uncharacteristically blew up. I'd already been there almost 2 hours and they can't even give me an estimate for a week! Why did they tell me on the phone count on spending 30 to 45 minutes. If these guys can't even accomplish an estimate, red flag for disaster them attempting to actually fix a car in a reasonable time and with skill. No way. Found another insurance approved shop that can do an estimate during an appointment, then we can go from there. Bye bye Service King, never in my lifetime.

  Ann Onimus
a year ago
Today I stopped by to inquire about services for my car. It was close to closing so the employees were on their way out. The woman helping me stayed a little late to help me out. But there was a shorter woman on her way out and she said something that bothered me. She mentioned she had to take medication to stop herself from killing one of her coworkers. In fact, she needs to stop herself more than once a day is what she said. I don t know if it was meant to be a joke. This lady looked at me and told me she wants to kill her coworker at least twice a day. The woman helping me seemed to be very knowledgeable, kind, and helpful so I can t imagine this lady is serious. But it was very unprofessional. Not to mention a little scary. These days you never know who really means what they say. Telling someone you want to kill them could be a serious threat. Hopefully there are no issues with her work habits since she seems to be taking medication throughout the day. She seems to be very rude and condescending. I wouldn t want to work with someone like that.

  Brett Patchin
3 years ago
These guys were friendly and professional from the very beginning. After dropping off my SUV, they actually left me text messages updating me of the progress of my repair. Really? Who does that. Virtually no one! Five days before my pickup date I get a call from Service King telling me my car was done. When I picked up the car I found they had done an amazing paint and repair job! The car was cleaned inside and out! This type of service rarely exists these days! Thanks Service King!Services: Painting, Body & Trim

  R
10 months ago
Scratched my Tacoma and received an estimate only from this shop/location and it was reported to CarFax. My guess is that the Toyota dealership supplying parts reported it. I would suggest requesting a quote without a vin number being shared with any Toyota dealership.

  T Hudgins
a year ago
After getting their on-line estimate I called to set up the next step. Lady on phone says she will have to ask manager because they only do insurance claims. She comes back and says they cant repair cars older than 8 years. So why provide an estimate when you have all that info to begin with ?So if you are paying out of pocket or have an older car don't waste your time with these guys.

  Stephen Lewis
2 years ago
Eric is a gem of a human. My truck had been stolen, and my car was banged up in the ensuing chase. Eric ran point getting the truck out of impound in Commerce City and brought back to Parker, and was so kind and generous in getting everything fixed up on the Subaru. (Truck is still pending as of this writing, but it was brought down several days later.) Trey at a front desk was great too. I really can't say enough about these guys. Super friendly, excellent workmanship. My personal thanks to everyone at the shop.Services: Painting, Body & Trim

  traci goldsmith
3 years ago
Unfortunately our daughter totaled her car after 2 weeks of owning it. We purchased the exact same car. I asked if they could switch the radio, tires and wheels after my insurance agent approved it.They did everything for us and were so compassionate when they had to break the news that the car was totaled.I HIGHLY recommend Service King.

  Kara Slobodzian
a year ago
I am very pleased with this auto repair shop! Our truck was damaged in a car accident and they fixed her up very well. Upon pick up, our truck was clean inside and out. They kept in contact with us the whole way through. Thanks guys!Services: Tires, Steering & suspension repair, Body & TrimServices: Tires, Steering & suspension repair, Body & Trim

  Jaime Baltzer
3 years ago
I have known the body man Bill in the painter Mike for years, they always do top-quality work. The manager Alex is always great to deal with and always takes care of you with great customer service. They took great care of my 2009 Mercedes Benz and she looks better than when I brought her in. Highly recommend the shop for all your collision needs.Service: Body & Trim

  Andrea Bennett
a year ago
E-surance SUCKS! Service King made it GREAT! They re amazing, hands down. All around best service from all their staff. Very communicative. Excellent work. Beyond the extra mile service. They actually care and make sure you re taken care of, as well as your car. Amazing job! THANK YOU!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Jimmie Jacobson
a year ago
Been in here twice in the last two days and each time both the lady's behind the desk were rude and disrespectful. If youre going to have a morning meeting do it before or after business hours not during. Manager needs help running it. Has no clue. ALSO if you have a morning meeting when you have ppl with appointments coming in you might wanna keep someone at the desk and not be rude and tell them you'll just have to wait. Customers don't come first here. Joke of a place. Wouldn't let me drop off my truck off 15 mins early. Don't expect a fast turn around either their lot is full of cars bot getting worked on. DO NOT GO HERE

  Bryan Werkmeister
5 years ago
Jennifer and the crew at Service King did an amazing job! We were in for Hail Damage, and the team was able to get our car repaired much faster than what was initially expected. They were friendly, professional and have a very talented repair crew. We would recommend going here, as well as we would come back if we need any other repair work completed.

  Sharon Loner
2 years ago
Service King provided outstanding service for me today. They took care of a malfunction of my back seat which would not drop down and fixed it. Patrick also pulled his service man off his job to help me retrieve my cell phone which had slid into my console and did not charge me! Service king is getting all our business. Thank you Service King for going above and beyond, your the BEST!

  mmm 78
2 years ago
The head manager there is abusive to customers and employees, just has a horrible attitude! I sincerely hope this individual isn't a broad representation of Service King Corporate?!...I was going to use them to paint three car body panels on my Pathfinder, but after witnessing how the employees are treated and reading the relevant reviews, I will never ever bring my cars for service in this place. I'm a Colorado native, a 12 year Parker resident, and a 27 year Douglas County resident- I am active in the community and politics, I love supporting small businesses as well as franchises that BENEFIT it. As long as this location is run the way it is now, I will not advocate for keeping it or supporting it. Needs better leadership!

  Crystal Contreras
a year ago
I scheduled an estimate with Ben after having a bad experience at Caliber. My experience with Service King was a complete 180 compared to Caliber. Ben was very pleasant to work with and had me in and out in about 15 mins. I work with State Farm. I'll be sending all of my customers over to Ben to get taken care of.Service: Body & TrimService: Body & Trim

  Rach
2 years ago
My tire popped on 225 and I had to drive on my rim to the closest gas station. After I filed a claim and get towed. In a whim, I chose Service King in Parker and I couldn t be happier. My car was evaluated and fixed quickly and professionally by Service King. It was also super clean which I did not expect to be included in my service. Beyond impressed. Thank you!Service: Tires