Costco Tire Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matthew Schell
2 days ago
I love Costco. But, the tire center is painfully slow. 90 mins for a rotation and balance? I had an appointment too. Go buy your tires at Discount Tire. Better pricing and faster service.

  Scott Palmer
5 months ago
Had to wait for two weeks to get an appointment and then for over two hours in the store despite having an appointment. The lady said they go slowly at night because workers have gone home, but why wouldn't they account for that in their appointment system? Or, alternatively, why wouldn't they have warned me to come later? This is not the level of service I expected from Costco. I'll never buy tires here again.

  Thomas Colucci
5 months ago
Buyer beware! Read the other reviews before buying tires here! Worst customer service at the Costco Parker Tire Center that I ve ever received at any retail store. Had 4 new tires installed only to have the check tire light come the very next morning. Tire pressure had been set at 60 PSI when manufacturer recommends them to be inflated to 33 PSI. Called store, but placed on hold for 30 minutes before finally driving to the store. Rude woman at Tire Center Desk said I needed to have an appointment and she couldn t help me. Told her that I was not leaving until the tires were inflated to a safe level so I could drive the vehicle. She proceeded to tell me that I needed to be nicer to her if I expected her to help me. Not even an apology for sending me home the day before with brand new tires inflated at twice the level recommended. I drove around to the outside bay myself and one of the guys was nice enough to set all 4 tires to the right pressure which took all of 10 minutes. Spoke to store manager Marc who was very empathetic and is the main reason for the 2 stars instead of 1. Get this woman off of your Tire Center Desk while you still have customers left!

  John Kriter
2 months ago
My wife arrived at 12:30 for a 1PM appointment.1:00 - Sorry ma'am but we are a little behind. It will probably take an hour.2:30 - Sorry ma'am, we are short staffed today. We will be done by 3:00.3:45 - We are just getting to your vehicle now, it should be done in 20 minutes.4:45 - Your tires are done, sorry for the wait.Even at minimum wage, you wasted 70$ worth of my wife's time. Cannot believe how bad the service was. Will not be buying tires from Costco again.

  MILEHIGH
2 months ago
They gouged up the inside of all four wheels by improperly securing wheels to tire machine. They caused bad scratches when using a metal tool probably a screw driver to pry up old wheel weights and they didn't remove any of the old adhesive. They dont have the proper no touch machine to correctly replace run flat tires. Pretty disappointing. They won't take responsibility for any damages because they wrote in the inspection report there was already damages in there pre-inspection. There was none. This was the first time the tires have ever been replaced or rotated. As it is a new car with only 30,000 miles. That was the first and last time I will ever get tires from Costco. Buyer beware. Never again. Don't try to save a few bucks just go to the dealership where they have the right equipment for the job.

  Alice Carter
5 months ago
The tires are good prices and warranty, but customer service, not so much. I've been to get tires rotated and balanced a few times already and always wait at least 1-1.5 hours. I usually make the appt in the morning or during the day. But this time, they were booked out except for the next day, at night, just after 6pm so I took that one. The girl at the desk said something was down, and it would take 1.5-2 hrs., so hubby and I walked to run errands around the area. We got back little before 8pm, and saw the car being worked on, so thought it should be done soon. We waited a little bit, went back to the desk. The girl asked if we got a call, we said no, but saw the car being worked on about 10 min ago. She told us it'll take another 15-20 min. We continued to wait until almost 9pm. There was only us and one other guy (that guy said he waited a long time too). That girl was walking around printing papers, and then disappeared. Hubby went outside and said the car is parked in the lot. Rang the bell 2-3 times, no one came. Finally a guy came out and got our key and paperwork. The paperwork said it was out at 8:16pm. The guy asked if we got a call....nope. What is the process to let whoever is at the desk that cars are done!??!!? It wasn't busy at that time anymore. That girl didn't make any effort to look (by that time we had to to stand up and walked around, so she knew we were there). We waited a total of 3 hours. You have to check on your car and probably watch it get done, and then go get your key. Hubby was thinking of Costco for tires, but now will be getting tires somewhere else.

  Jesse Leeper
5 months ago
I went to park meadows Costco to get tires installed and balanced and immediately when I left weights started to fall off. I take it to parker costco to get it fixed and they needed my splined socket to remove wheels and they broke my seat latch when retrieving socket. Filed a claim and they said I broke latch and I must pay. This is Costco customer service that they give to executive members.

  Jonathan Brown
7 months ago
They do not have enough staff. Prices are good, but the service techs are massively overburdened. There is ALWAYS a line and every customer interaction seems to take 12-15 minutes. The online ordering and scheduling system are disjointed, meaning you ll need to manually copy your tire order number to the other app for scheduling. But, it doesn t matter because you will still get reminder emails threatening to send your tires back if you don t pick them up. This particular element of the Costco experience is pretty bad. It seems to be systemic from the ordering to the fulfillment to not having enough parking for car dropoff. And the warranty doesn t cover your purchase fully if the tires you buy are on promotion. So, I think I got what I paid for. Discounted tires, kind of not great service. Techs are pleasant and all, but that can t make up for some pretty fundamental issues that made this a subpar use of 2 1/2 hours of my day.

  Trip9
10 months ago
300 miles on brand new tires I bring in for a warranty service cuz one has a nail in it and the customer service representative tried to tell me that I would have to wait 4 hours to have my spare put on because they didn't have my tire in stock. It takes 10 minutes or less to put a vehicle on a rack and change a tire so that the customer can go about their day and deal with the situation later if you don't have what they need to fix the problem then.

  Nonya Business
11 months ago
I love Costco. Our entire house decor and food budget is at Costco. This tire place however is an extreme let down. They are always "busy" even when 3 bays are open. I would have had to schedule an appointment multiple days out. The price is the same as Discount Tire and Discount can get me in the same day. I will continue to shop at Costco, cuz I love it. I will never get tires from this tire center and hope big Costco can do something about them as the tire place doesn't seem to have the same quality and customer service as the rest of Costco.

  Felix Bocanegra
3 months ago
The guys here saved us before we left to drive to California when a tire developed a bubble when other places were too booked up to help. Very impressed.

  Ryan Morken
2 months ago
Came in at closing in a bit of a pickle; Nick and Derrick hooked it up with a smile! These guys are great

  Isaac Gerken
a year ago
Michelin and Bridgestone go on sale all the time. Great deals. Schedule ahead on their website or app. Just dropping in doesn t work for rotations as they are always busy same day.

  Damion Wright
5 years ago
Its hard to go wrong with Costco, and in this situation they didn't let me down. I had a nail in my tire, that wasn't a Costco tire. I needed to get it repaired or replaced because the leak was letting out air pretty fast. When I went in, it was pretty close to closing time, but the tire team didn't let me down. They were pretty busy, I was going to be one of the last vehicles (if not the last) and they took good care of me!Two advantages to this place (1) they are open later than any other tire shop. (2) It only cost $10 to repair/put the spare on. If I would have Costco tires, it would have been free.All in all, I highly recommend. Great tire team. If I need tires in the near future, I will definitely make a Costco run!

  Kendra Hunter
2 years ago
Very friendly and capable staff at this location compared to two others I visited this month. Evan was very helpful to identify and fix the underlying problems with previous install at the Sheridan location resulting in a flat the very next day. This location was quick to step up and fix the mistake. Went above and beyond to check tires out completely and found two more items to fix that weren t done correctly the first time.

  Noah Gray
4 years ago
Problems: they offered to give my wife back the old tires even though we prepaid the tire disposal fee. They were as expensive as Discount Tires and didn t include alignment, but was told heavy wear indicated the need for further maintenance. They didn t reset the low tire sensor. The automated earliest appointment was 2 weeks after purchase due to expected arrival date and couldn t be changed even though the tires arrived in 2 days.Strongly NOT recommended.

  Mike Christensen
3 years ago
Have purchased tires here for years. My wife took her vehicle in for periodic rotation and balance. When she picked it up there were numerous warning lights on the dash for no ABS, no traction control, and no stability control. When my wife mentioned it to the manager his response was not my problem . Repair cost was several hundred dollars at the dealer. Costco accepted no responsibility for the damage. Will NEVER purchase any tires here again.

  Maureen Flynn
5 years ago
The person I delt with at the desk was incredibly rude. They also do not call you when your car is ready because "it would take too much time and they'd get backed up." Just about every other car place will give you a 30 second courtesy call letting you know your car is ready. I waited 30 minutes after my car was ready because I didn't know it was ready. It is your responsibility to keep coming back and asking about the status of your car. Although good tires, I'd consider going elsewhere.

  Bruce Robinson
3 years ago
Was having coffee with a new client and the staff at noon said that they were closing the dining room and we had to leave. Not very professional and will never go back.Spent $14.00 with a tip for coffee for two.Took the meet out to the car.We both were surprised that they closed the dining room with guest enjoying their coffee.Good luck!!!!!

  Parivesh Sharma
4 years ago
Worse service. The guy in desk said "i will give you the warranty compensation what I want to give". He was loud and said he was just forcing his words. There was absolute lack of politeness and zero customer focused service. I now regret getting tire from Costco.

  Brenda Raygoza
2 years ago
I got a flat tire today and I called 30 minutes before they closed and an associate named John told me to swing by to check it out. The screw was close to the side and he couldn t replace it. I was just so surprised by John s willingness to help and explain to my husband and I. Thank you so much!

  James E
3 years ago
Costco Tire Center is horrible. Mgr is rude, condescending, and needs lessons in service and empathy. Will not be purchasing tires from them again. Considering returning everything, not just tires, within a return period and going to Sam's club.

  Mile high Kit
5 years ago
The service here is great! The problem is they are just too damn busy anymore to take care of the customers. After 21 years of purchasing tires at Costco I will be looking elsewhere.

  Vic Rodriguez
4 years ago
It's not just Costco tire it's Costco as a whole. It's the greatest company you could possibly do business with. Their selection is top notch their service is over the top and their food couldn't possibly be any more fresh and flavorful

  Michael Malmstein
5 years ago
I love Costco, but the tire shop needs to be revamped. Don't bother calling. Prices are good but scheduling is a pain.

  Peter Li
2 years ago
Good prices for tires. You will get free tire rotation and balance for the life of the tires. Recommended.

  Tobi Firtel
2 years ago
Pulled a nail from my tire..didnt take too long and cost $11..would be free if I bought the tires there.

  Terry Lawrence
3 years ago
Needed a tire repaired. Great and timely service. Finished ahead of the time duration estimated.

  Timothy Sin
4 years ago
Great product and great service! Although they are always super busy, they work hard to meet your needs.

  abdolaziz azimi
4 years ago
For tile install 40 bucks not 70 bucks not good