TURNER AUTOMOTIVE, INC.- Chevrolet

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Deb Dirks
a month ago
We had a 5 star experience with Turner Chevrolet. Daniel was awesome to work with and we were pleased with how they valued our trade. We re loving our Equinox!!

  joe oker
2 weeks ago
Turner Automotive, your response to my experience is inadequate. We did not go through 3 days of "negotiations". It was 3 days of your salesmen assuring me the trucks final price would include TT&L. You did not honor what you said you would do. You have wasted my time and I will not be back. Other potential customers should be aware of your unsavory sales tactics.Over the course of 3 days, I made 3 visits and 2 tests drives on a 2015 Ram 3500 lone star I was extremely interested in. I negotiated on the phone and in person and was told you would offer this truck to me for $37,500 and that includes tax title and license. I was very specific with 2 different salesmen that I wanted the TTL included in the final price and they assured me it would be.I scanned this vehicle for trouble codes prior to my second test drive. No codes present. Several codes were present after my test drive to the top of Cerro summit and back. Hmmm very interesting. More backstory: I am also trading in my 2015 Ram 3500 for theirs, mine has significantly higher mileage. I don't claim to be a expert on these trucks but I am capable of scanning a PCM . It was end of business day 3/22/24, I decided to play it safe and return home and not make a decision on this vehicle because it appears the PCM was cleared of trouble codes that resurfaced after a 1 hour test drive.3/23/24 -I have made up my mind that I am going to buy the vehicle so I head back down. I am willing to deal with the codes as I currently have same vehicle and understand what they are. I ask that I also would like a transmission flush and fresh fuel filters included for $37,500. I never mention anything about the codes. At this point we sit down at the salesmen's desk and they ask me to wait while they go get the paperwork prepared for the sale. The paperwork comes back with a price of 38,995 plus TT&L. I ask "what is this?"We go back and forth. They bring back another agreement at $37500 that still has all the TT&L and dealer fee listed as extra. Once again I was very specific with the salesman prior to this that I didn't want to see any dealer fees or extra fees at the table. They were very reassuring that there would not be.At the end of it all they led me on for 3 days and basically agreed to my price just to get me to the table. Once at the table all that was out the door and I got to experience their nasty tactics of bate and switch when it comes to buying a used truck. Turner, please feel free to attempt to explain this one away by saying you are "Disappointed" with how I "feel". As a small town dealer you have grossly failed. You have wasted my time. Attached is a photo of the 2015 Ram 3500 Lonestar. It appears to have 4 codes associated with faulty emissions.

  Clint Rhoades
3 days ago
The positive: Dale G. the mechanic is very knowledgeable and honest person. I fully trust him to perform any work on my vehicles and wish he would be the one who works on my vehicle every time.The negative: The lady at the service counter can be rude and talk to you like you re an idiot, she is very unprofessional. My wife stopped in to have her tire pressure checked, the lady yelled at my wife for having metal valve stem caps on and that they were frozen on there and they couldn t remove them to check the air and said only an idiot would use metal caps on their valve stems. My wife came home almost in tears and told me what happened, I walked out to her vehicle and easily removed the grey PLASTIC valve caps and adjusted her air pressure. The amount of time it takes to work on a vehicle is ridiculous, why make an appointment for a specific time and they take an additional hour + to get the vehicle in to work on it? 3 hours for an oil change, are you kidding me!!! Also why call me to make an appointment to replace a recalled part, I show up, wait a few hours and then they tell me I need to come back because they have to order the part!! I m not talking about a bulletin that came out for a recall, I m talking about a sensor that they didn t have when we ordered the vehicle and it wasn t available at the time to install, so they knew exactly what sensor was needed and should have already had it on order from day one. It s disappointing Turner is the only Chevy dealer close to me, I ve been going to another dealer that s 2 hours further away and will have my vehicle done and back quicker than Turner can do it.

  Delta Trap
a week ago
Strange problem that was diagnosed quickly. They had to order a new radio. When it came in they contacted me and I was able to go there immediately. It was installed and programmed within a couple of hours.I hope I don t have further electronic failures

  Bonez Restaurant
4 days ago
Ricardo Torres was extremely helpful and professional. This was the first vehicle we have purchased from Turner Automotive and we definitely be back when its time to buy our next one!!

  MiGi
a month ago
My sales rep Amber and my finance guy. Ryan have both been absolutely wonderful. They communicate very well answer all of my questions and have made me feel comfortable during this entire process.

  Michael McDonnell
2 weeks ago
Bought a pre-owned BMW from Baldo and not long after the brakes started making noises. Brought back in and they fixed the issue and didn't charge a dime! Incredible customer service!

  Davis Gerber
a week ago
Went in with a shudder in my truck idle that's cause was difficult to identify, eventually turned out to be a bad ignition coil. Carlton and the tech Saul worked through it and were very accommodating on the final charge as it took some hours to figure it out, I'm very thankful for their understanding, and the determination to get to the bottom of it.

  L M
6 months ago
Basically bought my car over the phone. Process was hassle-free and Alex Marin was super helpful with all my questions and issues. Definitely recommend this dealership for fair and honest pricing.

  Sarah Williams
a year ago
I have waited 6 months to write this review to make sure we still loved our truck...and we do! We were headed to a family vacation in Silverton, CO from Missouri last July and our truck blew a head gasket near the Eisenhower Tunnel. We limped our truck to Silverton, pulling our 32' toy hauler (loaded down with our side-by-side) but knew it would never pull us out of the campground. After an exhaustive search of all rental places up to 4 hours away (there aren't any with trucks btw), we realized we were going to have to buy another truck to make it home...definitely not in the vacation budget. We found Turner Automotive and from the moment we reached out to them, the experience was ideal. Shawna was amazing...knowledgeable, so friendly and empathetic to our situation. She even let us make a stop on our test drive at a local tire store to have a new tire put on the minivan we borrowed from friends to get to Montrose :) It was a very stressful time for us and Shawna and Turner Automotive as a whole were incredibly receptive and patient, answering all our questions and providing us with every piece of information we requested. They put us in our "Colorado souvenir" and saved our vacation. We were able to head to Utah after Colorado and then back to Missouri without incident. We considered selling the truck when we returned to Missouri, but it is such a sound vehicle, we decided to keep it. We recently took it to Corpus Christi, TX then to Nashville the following week. We love it when we get what we expect and are forever grateful for the positive experience during a particularly trying time!

  Kendra Swann
2 weeks ago
Daniel and his colleagues did a fantastic job getting me into my new to me dream car! The process was pretty painless and quick! Will be doing business in the future

  Robert Baron
5 months ago
The first thing that happened was when I went into the service reception area one employee was on the phone which is expected. The other employee was chit-chating with another employee about how awesome the stereo is in the new cars. I waited for them to finish their conversation (5min) Second thing was I made an appointment through the App. on my phone and received an e-mail confirmation but it did not translate to the dealer so no record of my appointment. Ugh... They did take me but not after I had to show her my e-mail confirmation. Please work out he bugs in the app..

  Casey Comstock
4 months ago
Dropped my truck off at 8am for an appointment at 8am... by 4pm they still hadn't mounted my tires and were trying to tell me that my break pads that they wanted to charge over $1,000 for were the cause of my stabilitrak, traction control and emergency break lights being on. They replaced an abs hub and wheel speed sensor a month ago. $1,200. Thanks a lot guys! I will not be taking any vehicles to them in the future.

  Cherokee Mills
3 months ago
Very poor service, they put my family in a vehicle that was unsafe to be on the road to travel over 500 miles, than they refused to address and fix the situation. Company said they would fix the codes that showed and return the vehicle but now they won't return calls, or answer any phone calls. Lied to me from the very beginning about the vehicle, refuse to give a rental and 2 1/2 months later still haven't heard from them and still don't have a vehicle.

  Marilyn Bowman
3 weeks ago
Carlton and the Automotive team did a great job, Carlton was courteous and very helpful. Thank you for the quick and professional work.

  Ron Hill
2 months ago
I am pleased to report that my recent oil change and tire rotation appointment went very well. The service was great as usual. Thank you.

  Heather Dennis
2 months ago
Great interaction. Great with my daughter. Communication for each step of the finance process was a bit blurry. Everything was great!

  Charlie Rushing
3 months ago
This is my second purchase from Turner in under a year. The purchase process was extremely quick and easy. Amber H. is the greatest to work with.

  Dennis Rhodes
a year ago
I don't have enough good things to say about Turner Automotive, and specifically Daniel. This was our second purchase from Daniel. From the time my vehicle search started in January, Daniel has been awesome. After finding out what we were looking for, Daniel would call when something would come across the lot. After lots of test drives and hours spent trying to find it, we finally found the one. Daniel is very no pressure, and will be honest about the vehicles he is selling. If you are looking for the new whip, give Daniel a call he will find your next car, even if it's one you only date for a while. Thanks Daniel!

  Kenneth Goldsworthy
3 months ago
The sales person, Shawna was excellent. She helped in every way she could, was not pushy or aggressive like other dealerships.

  Waseem Shahla
6 months ago
Took in our Tahoe for an oil change yesterday. Service was done quickly (I had an appointment and it took less than an hour!). Our advisor David was friendly. I plan on seeing him at Turner Chevy for future needs. I had a great experience!

  Tom Chinn
8 months ago
We called on multiple vehicles while searching for the right one. New vehicle availability is challenged due to an apparent national certified transport driver shortage to bring ready vehicles to area dealerships. Wendy Miller patiently helped us secure the right one from their lot, just as it was available. We are grateful for her expertise and that of Ross Turner and the great staff at Turner Automotive. Turner's has been a family owned business for years here and we feel the personal touch when we make transactions with them.

  Frank Vanlandingham
6 months ago
Brought in GMC 1500 to check brakes and replace pads if necessary. Dealer checked the brakes and reported back that the pad life was still 9mm or above no need to change yet. No charge for the service check. Couldn't have asked for more. Thanks

  Lydia Long
a year ago
Front end problem while traveling. They got us in, diagnosed the problem quickly. After waiting for parts, they had us repaired and back on the road. Great service and very happy with the staff!

  Shayla Ayer
a year ago
Greg Hiler at Turner made our experience purchasing a new vehicle very easy! He was very supportive in helping us find the right fit and encouraged us to get exactly what we wanted!

  Jessica Accomando
4 years ago
Fast to reply to an internet request! Ed had everything ready and was patient with my two kids while we were doing paperwork and answered all my questions. The service writer was great and made the numbers work! Great fast service! Extremely happy customer!

  Matthew Feier
8 months ago
Everyone was very friendly, but could have been more communicative. I had to initiate the communications to get my auto fixed, even thought it was delivered to your facility by a tow truck. Also, it should not take a week to replace a battery. ---MattP.S. (Though not Turner's fault) I have been waiting for a year and a half to have my Bolt propulsion battery replaced per the recall. In this interim I have been driving the vehicle with an 80% charge limit, installed by Ed Bozarth Chevrolet. This 20% reduction in range has a real effect on my capacity to travel and therefore on my life. I am considering trading my Chevy EV for another brand, as I am very unsatisfied with Chevy's handling of the recall and replacement effort.

  Stan Vollenweider
8 months ago
Worst experience I ve ever had almost 50 years.Service Manager was extremely rude.I explained I was from out of town and had my travel trailer in a campground with only electricity, so no way for me to dump the sewer or get fresh water and by September it will be snowed in for the winter (The campground is above Silverton Co at 11,000 feet.)They told me no loaner car or rental even though the the my warranty clearly states that I should get one.They advised me they needed to tear down the engine but couldn t start on it for 3 WEEKS and if it needed to be overhauled it would take 6 MONTHS ! Who can live without a vehicle for that long?I can t even rent a vehicle to tow my 5th wheel trailer so this is completely unacceptable.I have owned a auto repair shop for over 28 years and know how long it takes to get an engine rebuilt and one month would be unacceptable.I will never set foot inA Turner dealership ever again !!!

  Anne Walck
2 months ago
Service rep wasn't available and truck is still there 3 weeks in. Really would like news of when it will be finished.

  Lindsey Renae
8 months ago
Looking to purchase a used vehicle, cash transaction. 2011 Honda Accord with 160K miles listed for $9398. 5 owners, squealing brakes > 50K miles, multiple cracks in windshield, body damage, stained interior, tires with 30K+ miles - offer of $7500 accepted. Took it for a test drive, prev owner's food trash is in the car doors and cup holders, gas light is on. Jesus says that at the negotiated price it won't be detailed, not a problem. He asks if my daughter will be the one picking it up Monday when the wire comes in (car being purchased as her first car). Bill of sale is presented with "as is - tow away, NOT TO BE DRIVEN"? Explanation provided is that the vehicle has not been through the shop and therefore they cannot issue temp tags on it. Running it through the shop is not an option unless the 9K price is paid. Inspections do not cost that much, but go off. Did you think the teen was driving over in a tow truck? Come on.At the end of the day, Jesus & his sales manager are proud to stand behind a vehicle priced 20% above KBB value with that exact model/milage in *PERFECT* condition & 2 keys, without so much as a basic inspection it or at a minimum, clearing the garbage.It feels deceptive to charge a delivery & handling fee on a transaction where there is no handling, preparation, inspecting or cleaning. And then to say it would cost more than the $499 being charged to complete those items?To reiterate, "as-is" was never the issue. Not doing the steps that separate a dealer from a private party and expecting dealership fees is the problem. Assessing an inflated value to a vehicle that is not supported by any reputable car appraisal site or factual information is grimy. "Maybe this isn't the car for you" - Maybe this isn't the career for you? Or is it... D&H shall mean charges for delivery, handling, dealer preparation, paperwork, documentary fees, get-ready charges and all similar charges (excluding any charges, fees or taxes required by any government agencies, such as state inspection and temporary registration costs) involved in inspecting, cleaning and adjusting motor vehicles for delivery to retail customers.