Montrose County Motor Vehicle

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Pam Demo
2 months ago
Went to transfer a used 2010 truck. 1st trip there was a rip in the title and one person said it was okay because all the information was there. She questioned the loan sign off info said she needed the letter that came with the title.2nd trip, different person, gave her the actual letter that came from the loan company, she said we now need a notarized letter from the lender, from 10 years ago and we needed to pay and get a clear title first because that one has a rip. Seller lives in Ouray county so a trip to Ouray and got a clear title. Corporate president signed off on this new title. Back for the 3rd time. Another different person, now says does this company have partners, no it is a Corporation. If there are other owners we need another form signed stating that fact. No its a corporation, the president signed it. Oh you need insurance or we can't give you plates. Why would I buy insurance when I can't get it transferred? I call our insurance agent and get coverage. Finally got it transferred and then after I leave I get a call saying one of the other people there says I need a form stating there are no other owner.Ridiculous!!!!!

  Sara Bergman
a month ago
Well organized and very professional. The place is always busy. Not the employees fault.

  Tanya T
2 years ago
Friendly, fast and efficient! Very short wait times. I had the pleasure of being assisted by Miss Valerie. She was so friendly and polite. She definitely made the tag renewal experience enjoyable. She got me in and out extremely quick. Super thankful to have such amazing staff that enjoy their jobs. Keep up the awesome work, y all are appreciated!

  Marissa Gutierrez
a year ago
By far the worst service I have received in a while! No customer service whatsoever, not a friendly worker in this facility. The lady I had went to to get my car registered was very rude, she didn t care to answer my questions nicely or efficiently. Just told me I was wrong and the lady I talked to last month misinformed me and didn t want to explain to me why or what I should do to get my issue resolved. She went and grabbed her manager which was also a very rude individual. The lady that misinformed me wouldn t even look my way so that I could ask her why she misinformed me and wouldn t fix my problem or try to come up with a resolution. She kept her head down put on her sunglasses grabbed her belongings and quickly exited the building. I don t appreciate the way these ladies handle their customers. I get some days aren t going to be easy and dealing with people isn t the best job but they chose to be in customer service. Treat your peers and community the way you want to be treated. I d give them no stars if it were an option. Hopefully I get my car registered before my tags expire!! THANKS AGAIN MONTROSE COUNTY CLERKS

  Joe Baston
9 months ago
Can't think of the guy greeting you when you come in but is very nice and helpful..... And wanted to thank Michelle for all her help today ...and the other staff members was very nice to thank you all today

  Kevin Valentine
a year ago
4 months ago I went in and got an honorable discharge veteran plate for one of my motorcycles, no problems at all. I was given a challenge coin and thanked for my service. Today I went in for an honorable discharge veteran plate for my new motorcycle and was denied due to not having my DD214 with me. I don't see the difference. Won't be voting for the current clerk, that's for sure.

  Lanie Smith
6 months ago
Veronica was awesome, made my experience super simple and painless

  Owen Hockenberry
4 years ago
I experienced very poor service at this location. There was a line out the door and only two of six staff members were helping clients. It took over an hour to accomplish a very simple task. The staff member that finally assisted me was very helpful, but the operating procedures at this office are very poor.

  Amber Sanders
4 years ago
VALERIE CHAPMAN SHOULD BE FIRED. She is the rudest person I have ever met. I needed a temp plate for my RV because the land I'm living on may be taken so I'm needing to move. I had no problem getting one a couple months ago. I live in this RV and now I have to go through hell to try to get it moved before the land is taken. No sympathy she didn't care and she was rude. If I ever have to go in there I'm definitely complaining to the manager about her.

  Desiree Woods
2 years ago
Marlene is the agent I was working with at Montrose Motor Vehicle. She was awesome and worked very hard to obtain documents that were extremely difficult to get. This was the best customer service I have ever received from ANY DMV in CO. I work with DMV's literally all day. Awesome job Marlene!

  Michele West
5 months ago
I just watched the vehicle registration supervisor drop trash on our roads

  Telluride Tom Heidger
a year ago
Monday is the busiest day, but the lines aren't too bad the other days.

  William Romero Jr
a year ago
Had to register a vehicle back to my business the people who helped me out were very helpful and courteous

  Chad Man
6 years ago
Everyone is so nice and hardly ever a line. So much nicer than the DMV we had in St. Louis where there was always 50 people in line. Wish every city was like this one in Montrose.

  Plate Techfonics
5 years ago
Shout out to Trisha Morales for her professional and extremely kind help. I enjoyed my experience and this place had a fast moving line and very nice experts. Thanks again!

  Carolina Enamorado
8 months ago
Efficient all the staff, very friendly. God bless you.

  Kat No
a year ago
Ridiculous to be closed on a Friday when every other government office is open. About 20 people tried the doors while I sat in the parking lot after discovering they are closed. Poor business operation.

  Wendy Quirk
5 years ago
Horrible experience here. My car got hit when out of state and was told by employees of this office that I could register a new vehicle by having someone else come in with a power of attorney, proof of insurance, and vehicle info. After having to overnight two packets of paper to a friend who went to pick up the tags, she was told that they actually needed to see the vehicle to check the vin number. It would really be helpful if there was a list of what was the necessary paperwork to make the transaction in the first place. Money out the door for nothing.

  Neal Platzer
2 years ago
Very helpful. Recently went in and didn't have all my paperwork. Handwrote post-it note for what I needed to bring and highlighted what I needed to fill out.

  John Strasswimmer MD PhD
6 months ago
This is the CORRECT location to renew your drivers license

  Michele Mazza
2 years ago
It 5/24 went to register new car since I got notice that it was ready for registration. Current temp doesn't expire until 6/16. Don't understand why they wouldn't issue one beginning in June, not for May. Shouldn't have to pay for May since it's almost over with. Plus, I was 60 days late on other vehicle, I pay the extra fees and they still issue me registration sticker for March not for May. What was the point of paying all the extra?

  B Crone
3 years ago
Friendly people but was VERY busy. Only 4 people allowed in the room and everyone else had to be 6 ft apart in the open area.

  Allison Innarelli
2 years ago
If you go early in the morning, right after they open, it usually doesn't take too long.

  Lyle Clugg
3 years ago
Long line at 10:30 Monday. Social distancing but not many masks, particularly on the staff.

  Jennifer M
3 years ago
Unbelievable quick ( : awesome and helpful customer service I Thank you, MJ!

  Bailey Downing
3 years ago
super fast a friendly. got in and out with new tags in under 30 minutes

  peter mayhew
2 years ago
Thay are closed on Friday now otherwise friendly and efficient

  Marcie King
3 years ago
Very nice people, not very long wait.

  Colorado Guy
3 years ago
Always fast great service with the best people!

  Catherine Montegna
3 years ago
Short wait, friendly staff. Not all staff wearing face coverings.