Valley Nissan of Longmont Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Casey Wilson
6 days ago
Brought my truck in for a check engine light just prior to my 36k warranty Expiration, they shut the light off drove it around said it didn't come back on, within 48 hours time the light was back on and by time they weren't booked out far enough for me to be able to get it in on my one day off was outside of the warranty of course. This time they "found the issue" and it was a $600 day no big deal. Check engine light comes on again within a few hours, now not happy at all. Bring it back in a few days later only to be told we didn't find any of these other items have an issue but they must have at some point so the next step would be to replace those for another $1200. They sent me the number of each part which I matched against the Nissan parts website and they had marked them all up at least $100. All of this could've just been taken care of if they had actually diagnosed the vehicle the first time instead of trying to put a Band-Aid on the problem by just resetting the code. Now outside of warranty they're playing guessing games with "must haves" With no guarantee that any of this is going to fix the issue

  patty moody
a year ago
I was in very good hands from the moment i stepped in. Everyone was so absolutely genuinely friendly, from the salesmen, the managers, to the service technicians. I can't say enough about how wonderful everyone was! I bought my first new car in 20 years. The experience was phenomenal instead of frustrating. I highly recommend!!

  Trinity
4 months ago
My wife and my experiences with Valley Nissan Service are much improved when their service advisor, Austin, is managing repairs on our truck. He is highly responsive and appears to genuinely care for customers and ensures our concerns are aknowledged. He also seems to enjoy a good challenge, which our truck gives plenty of, thoroughly investigates and resolves all issues.However, the other service advisor (name not to be mentioned) is completely the opposite and we will never work with him again!We prefer and will request to work with Austin, exclusively. This service professional is above par and we are so appreciative!Now, my only critique is that any repair, no matter how small, takes "7 hours" to perform. For example, I heard that "other" service advisor, name not to be mentioned, tell another customer that it would take 7 hours to replace an simple EGR valve. I also heard him tell yet another customer that it would take 3 to 4 hours FOR JUST AN OIL CHANGE! For a moment, I saw her bewilderment and struggle with that reality, but it was probably not all day since she waited there for the service. Hmmm. Lastly, we have also noticed this pattern of a seemingly "7 hour" time requirement and delayed notification when our vehicle is ready not sooner than an hour prior to closing, after its been in their shop all day regardless of the nature or complexity of services/repairs. We live 30 minutes out so that makes it extremely difficult to get there before they close.

  Samantha
8 months ago
Evey employee at Valley Nissan of Longmont, is absolutely amazing! Hands down the best experience I have EVER HAD at a dealership. If you're looking for a new car or service, this is where you wanna be! Services: Transmission, Auto exhaust system repairServices: Transmission, Auto exhaust system repair

  bryan melendez
a year ago
I took my car in for a diagnostic test. This service costs ~$165. After 2 hours, I was told they did not/could not find the issue and only did one small task that was not worth $165 or two hours of work. I was rushed out the door and told to bring the car back and pay additional money to do more testing. I called shortly after the "work" and asked if I could bring the car back since the flash had done nothing for my car and I wanted to give them more time with it to find out what the problem was. They denied that request and said I would have to reschedule and pay for the same service I just paid for. After expressing my discontent with the service manager, (almost impossible to get a hold of) he offered to take another look but he was unwilling to assure me I would not have to pay again.I never would have guessed my service experience would be so terrible based on the reviews, Don't risk it and take you business elsewhere.Service: Auto engine diagnostic

  Georgia Abrams
2 years ago
Went in for My 5th and Last FREE oil change. I needed to speak to the young man that serviced my Nissan Rogue regarding the Neg. Post on my battery. He was SOOO nice and listened to my story. I said THANK SO MUCH for His time.

  Donna B Michelsen
10 months ago
Excellent customer service in the Service Department. They should use paper mats so technicians don't transfer oil/grease on car floor mats.

  RL Swonger
a year ago
Purchased two 2022's from Valley Nissan/Mitsubishi this year. A 2022 Mitsubishi Outlander Platinum & a 2022 Nissan Pathfinder SL plus. Ben was our sales person and went above and beyond for us. We will continue to be loyal customers as long as Ben remains employed at this location. Seriously, if you are in the market to buy a new vehicle, go see Ben, you will not regret it, he actually listens and is not pushy.

  LALA E.
2 years ago
I had to order a clutch assembly for a Mitsubishi. I was told it was on back order until January 17 2022 from Japan the parts department did some extra research to find an American parts distribution center that had the parts and I received them within 24 hours of the conversation. Thanks to Kevin and Dillon for everything.

  Donald Criger
2 years ago
Great as always. Personal attention and they expedited the service so I was in and out quickly. Fuel filters, oil change and rotation in no time at all.Thanks to Doug and his crew.

  Thomas 0619 (Tee-lo)
3 years ago
Eliseo contacted me because I wanted info regarding a new Leaf S Plus. I had a 2018 Leaf to trade in. I had a deal worked out with another local Nissan dealer and didn't think Valley could beat their offer. Eliseo asked for a chance to earn my business. I agreed and Valley beat the other dealers offer by a significant amount. Even during the Covid 19 pandemic Valley made it easy for me to purchase my new car.

  Nigel Aves
a year ago
Took both Nissans in for service. Always friendly and most importantly they do a good job on the cars.

  Elliott Bowman
2 years ago
These guys are honest and extremely affordable. It is a very un-stereotypical dealership service department. I'll be bringing my Pathfinder here every time

  Steve C.
4 years ago
Good staff. Good scheduling. I felt they were on top of my needs. Clean! What you expect from a dealer service dept.

  Mister Ski
3 years ago
Some very hefty brake repair and done onetime for the right price. If you use Valley Nissan check their website for coupons.

  A Day
4 years ago
If you want a no hassle relaxed place with people who are really going to try for you..without robbing you blind go talk to the ERICs its so worth it.

  Katie VonFeldt
4 years ago
Awesome staff. They make you feel like your car is a priority.

  Bill Keenan
2 years ago
Had an issue with the car. They were kind enough to let me drop it off without making an appointment and had it diagnosed within an hour.

  suril shah
2 years ago
Quick oil change. Took 40 45 minutes.Less customer service staff.

  Fernando Uvina
2 years ago
Best experience and really awsome people every time I'm there everyone is super friendly!Services: Exhaust, Steering & suspension repair, BrakesServices: Exhaust, Steering & suspension repair, Brakes

  Edwin Arroyo
2 years ago
Quick and attentive. Prices for parts are higher than Nissan Online.

  J Rohena
a year ago
Excellent customer service. Mede me feel so welcome.

  Chet M
3 years ago
Staff is very professional and easy to deal with. Just an awesome place

  Maureen Detmer
a year ago
Great service. Very helpful folks.

  Chuck Amos
2 years ago
Great service and the employees very professional.

  Leatrice Pace
a year ago
Great customer service.

  Rudolph Bradley
2 years ago
Customer service is number one

  Marwan K
a year ago
It's good.

  Tim Kirkpatrick
a year ago
Great service

  Tammy Glose
3 years ago
Great car place