Mike Maroone Ford Longmont Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nolan Kamm
2 months ago
Josh A. Is always fantastic to work with. Second time I ve had my truck in for a major service and both times he has gone above and beyond to make sure everything was taken care of. Both times the warranty has come in super handy and Josh was able to make it a very smooth process. I am in the automotive industry and know how challenging warranties like that can be and he always makes sure he makes it happen. Thank you Josh!! I can t express my gratitude enough for Josh and all the guys in the service department at Mike Maroone!!

  Peter Steger
a month ago
Service advisor Josh did a great job handling my warranty repairs. Mike Maroone Ford in Longmont was able to get my repairs done in a timely manner when several other dealerships put me off and put me off. You guys are really the best. Thanks.

  Christina Turner
3 months ago
Josh went out of his way to help me. He worked with Ford warranty, Hertz rental, and kept me informed throughout the process. He is one of the good guys! He reminded me there are still people that care, will do their best, and have your best interest at heart. I am grateful for his customer care and service!

  Fredrick Delehoy
3 months ago
Josh was great at taking care of us and the car. He was great about letting us know what was going on and the problems that came up so we could plan ahead. He helped us get a rental since the work was a big project and it was going to take a long time to get my car back. Thank you Josh for your help and keeping us informed.

  Kaz Sosnkowski
2 months ago
My car was in the shop for 23 days. Josh Anderson could not of been more helpful. He got me into a loaner as soon as he could and he argued with the warranty department to get my whole service covered. By far the most helpful person I have ever worked with at Ford

  Steve Elliott
2 months ago
Joshua outdid himself repeatedly during the last repair on my Ford Fusion. He went to bat (twice) with my extended warranty company, enduring long hold times and incompetent operators. He made sure a complicated diagnosis was accurate by double checking the results. All with good humor and excellent communication.Thanks!

  Kimberly Woodrick
a month ago
Joshua A went above and beyond to make my first service experience with Mike Maroone Ford Longmont fantastic. He was knowledgeable, accommodating and kind. Well done Joshua!!

  James Carey
6 months ago
Buying a car was my first big purchase after graduating college. I've been to a few dealerships around Longmont before I got to this one, but Mike Maroone Ford Longmont was by far the best, not only in service but also in car selections and communications. Some of the other dealerships seemed to not even know what they had available, and made us wait hours just to even look at a car. My salesman at Mike Maroone, Dakota, gave us top of the line service as well as good communications (giving us his personal cell for contact). Although he was young, he was super professional and handled us like we were his top clients. I came in looking for a Subaru, but left with a Ford Escape. In the future, I would buy from here again. 10/10 experience.

  Tracy Webb
2 months ago
Please read my post at Mike Maroone Cadillac too. I was upset last week and assumed something that was wrong.I was wrong. These guys are incredibleWe will be in a replacement vehicle and Pat the manager fixed everything.Please accept my apology everyone.Whichever Mike Maroone dealership you choose, you can be sure that the staff will go all the way for you and your family. Trust your vehicles at Maroone service department as well.

  Alexis Sias
a month ago
Aaron is knowledgeable, Friendly and helpful. We had a great experience with him. Kept the numbers with our price range for our monthly payment.

  Nick George
2 months ago
Josh is the best service advisor among his more laid-back competition in the industry. High energy, and gets things done

  Matt Deming
3 months ago
Joshua A. was great to work with. He got me set up with an appointment as quickly as he could, and my car was finished quicker than originally was thought. Thanks!!

  Jerry Hillard
a month ago
Scheduled a recall appointment and I was told all the parts where there and available. Went for appointment and was told the parts were used on another vehicle. So I was out of luck, and I needed to reschedule for another time

  Amber Hackney
7 months ago
Fast and simple oil change. Kid room could definitely use some maintenance

  Rick K
3 months ago
Joshua Anderson a complete 10 had the best service took on a job from another Ford shop and made it work out appreciate his hard work and the gentleman who works on my ranger best shop around 10 outta 10

  Fabian Munoz
a month ago
Aaron was very helpful helping us get into our new vehicle outstanding customer service!

  Dermot O'Neill
a month ago
Josh was awesome to deal with and a huge help and customer advocate. I ll be returning to him with anything in the future.

  Harrison Le (Darknal)
3 months ago
Josh was awesome with my service needs and super accommodating. Look forward to my next service appointment with this team!

  Tom Chapel
2 weeks ago
Service above and beyond all my expectations, and light years ahead of any other Ford Dealership I ve tried on the Front Range

  Bianca Jackson
8 months ago
I absolutely LOVE Mike Maroone Ford Longmont! I had the best experience! I worked with Bartley Meade and he helped me with all my questions and concerns and helped me find my new car! The whole process was easy and pleasant. I will most definitely be going to Bartley at Mike Maroone for all my family car needs in the future!

  Ben Dennis
10 months ago
We bring our work fleet from Loveland to Longmont because of how well the service department is run. We have not had good luck up North. Mike Maroone Ford got us on the schedule and replaced an eight-speed automatic transmission that had failed replaced and on the road in less than two weeks from the first phone call. That's turned around faster than I could get an initial visit at the more local dealers. If you live in Northern Colorado this is where you want to go for factory Ford service.

  Jessica Bellis
5 months ago
Josh Anderson has been amazing to work with. Great communication, super friendly and knowledgeable.

  Alex Michelson
a year ago
Went to get an oil change, after about 45 minutes the recommended a brake fluid flush. I agreed. I waited over 2 hours, everyone left. Nobody told me my truck was done being serviced. They new I was waiting. Had to wait another 20 minutes just to pay for the service because the entire service department was gone. Completely unacceptableService: General repairs & maintenance

  Nathan Cervantes
3 months ago
Joshua Anderson was super helpful, informative and went above and beyond to make my experience super easy and successful.

  Matt
10 months ago
One lady was very nice.... But the service manager is extremely rude, confused and short tempered. The way he spoke to customers was one of the most unprofessional things I've ever seen in my adult life. This guy should be tucked away so far in the back room that nobody should ever have to deal with him again. Total shock the way he can talk to customers and gets away with it. And to top it all off, upper management will defend and deny when these actions are brought to their attention. ZERO accountability is the reason these guys act like this. It's gross. Avoid this service center at all costs.

  Barbc
a year ago
I have been to Mike Maroone Ford on multiple occasions since we moved to Longmont a little over a year ago to have work done on my 2018 Explorer. I have pretty much dealt with Josh and he has gone out of his way to help. In reviews, I have seen talk about how long they've had to leave their vehicle with them for diagnostics and repair...complaint after complaint. I've been down that road with them, but I can tell you that they aren't the only dealership that has this issue. Just for an oil change at other places they were scheduling for over a month out. I was having computer problems and I had to leave my car for almost 3 weeks. I can say that communication is not their strong suit, but when I can't get a hold of someone on the phone, I just walk in and wait till I can talk to a person. Josh, in particular, is extremely busy trying to get everyone's service warranty tickets approved and I have seen him on the phone for a long time talking to them. Service warranty companies can be a bear to work with...lack of reps, poor customer service and their knowledge of what they do leaves a lot to be desired. But Josh has always come thru for us, he has even been able to get our final invoice lowered and he has fought with our service warranty company and got more than either of us expected.I have found that if you try to understand that YOUR car isn't the only car in that shop and show courtesy and patience, you will get a whole lot further. They deal with rude people all day long because of various reasons like it's their fault that your car has a problem. For whatever reason after this pandemic, people in general have become more rude and act entitled. I have had them tell me that they appreciate our patience with them and our courtesy towards them and then they will go out of their way to accommodate us as much as possible.Dealerships always tend to be more pricey than a local mechanic and it's just not here in Colorado...it's all over the nation and has always been that way. If you don't like that and it's not a factory warranty issue, find a local mechanic to do your work and stop griping about their customer service. Poor customer service reps are everywhere and it's frustrating to the customer...I understand that. This service department does stand behind their work. If it's not right, they will fix it at no cost to you...unless of course it turns out to be something else.Services: Auto maintenance, Oil change

  Chris Watters
3 years ago
I just left Mike Maroone's Ford Longmont Service Center and they rolled out the red carpet of accommodation for me in a way I didn't know was possible. I have never left a dealership service center feeling more respected and accommodated, or more confident about leaving my car in the hands of such amazing people. My service rep (Joshua Anderson) and service technician (Colby) were thorough, honest, and respectful. They helped in every way they could and I am so grateful to have chosen this location to have my Ford Edge serviced. After an experience like this, I plan on being a Ford customer for life!

  Rachelle Kahtava
3 years ago
Had oil change service done on my F-150 and the Tech noticed my oil pan gasket was leaking as well as my timing cover so the team worked hard to get me in and taken care of in a timely manner. Josh Anderson worked with my warranty adjusters, was accommodating and got me a rental for the days needed to complete the jobs. Amanda Jenkins was also very helpful when it came time to check the rental in and get me back on the road.Service: Oil change

  Kelsey Schwartz
2 years ago
Your quality of service depends on who you get. The service representative, Ronson, was great! However, the front desk gentleman was very rude. The wait time just to get your car looked at is quoted at 4 or 5 days. That s absurd! Not to mention, they charge an arm and a leg for any type of service. On top of that, they replaced some washer nozzles for my windshield wiper fluid reservoir and didn t even fill up the fluid as a courtesy. This was after they had my vehicle in for several weeks for replacing a turbo, then having it AGAIN to fix something they probably should have checked when they had it the first time. So, over 4k spent there later, I m just sorely disappointed and probably will never go here again.

  Samuel Lorenzen
3 months ago
Joshua Anderson helped me a ton. Was super patient and super helpful with anything I needed.