Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  iiiam3
a year ago
Just picked up my baby, and I can't fully express how satisfied I am with the job. They were the one shop out of a dozen that would even take the car in. Because of this, it is now back in my garage before Mid May...the date that every other shop said wouldn't able to look at it until then. I'll be bringing parts to paint at this location because of the job they did. Well done everyone.Services: Painting, Body & Trim

  Cindy Cartwright
2 months ago
We took our Ford fusion in because some trim pieces below the bumper we re broken. Ben came up with a solution quickly that was not very expensive and was quickly installed. They did a great job.

  Brenda Castro
4 months ago
Don t take your vehicle to this place look for someone honest about their work ethics. Before I decided to let them work in my truck I specifically ask to the guy that was doing the estimate if the problems I was having after the accident with the computer was going to get fix he said yes we will make sure is all fixed if is something we can t do here we will take it to the agency so now they call me and said that the truck was all fixed my husband goes to get it and checks on the problem and is not fix so he ask the lady and she said is all fixed my husband attempted to show her the problem she ignores him and walks away. So my husband said I m not taking it until is fixed week later to find out that they didn t even attempt to take it to the dealer instead they call the insurance and said that is not related to the accident. Now we have to deal with it our self s if there Would ve being honest from the From the beginning, I would ve taken it somewhere else where all my complaints of the truck after the incident had been taken care of. It looks like they just want to collect from the insurance without fixing, and they act like they re doing me a favor and they get offended by me telling them what they had told me from the beginning. Trust me take your vehicle somewhere else. If it was possible there would get a 0 star.Service: Body & Trim

  Pete Moss
6 months ago
Fortunately I don t need collision work done often, butGerber on 3rd in Longmont is the place to go!Their service is outstanding and ALL the staff are courteous and want to make sure their service is top notch. For example, deter my collision my insurance didn t want to cover alignment. Gerber new that wasn t the right thing and did it and THEY haggled with American Family. They were easy to get an appointment and kept me informed. They did great work!I will hopefully never need that kind of work again, but if I do, I m going to Gerber.

  michael mangione
a year ago
Gerber Collision repaired my Chevy Bolt recently. I had talked to a couple different shops about repairing my car and they all gave me the runaround about the car being an EV and charging it. Gerber didn t hesitate on this issue as they understood the car didn t need charging while repairing it.They exceeded my expectations for the quality of work done, cost and time line. Working for two different insurance companies I have been referring people there for almost a decade. I never had the need to use them personally until my car was backed into. I will not hesitate to continue insurance referrals to them going forward.Thank you Gerber!Services: Painting, Body & Trim

  AG
4 years ago
If I can give negative stars, I would give this horrible business five NEGATIVE stars!!!A few months back, my wife's Ford Expedition EL's front-end was hit by a lady in a parking lot, and caused about $9000.00 worth of damage. The lady who hit the car had All State insurance. So, All State sent my wife to Gerber Collision to get our car fixed. This is supposed to be the preferred Collision repair outfit! Unfortunately, the repairs they did on the car were absolutely horrible -- to say the least! A week after picking up the car, the radiator started to leak (they were supposed to have replace/repair the radiator) -- see pic with leak area circled. Also several fender bolts were missing and the automatic running boards were still turn-in. So, we took the the vehicle back and told them about all if the above. At the of picking the car back, their Manager, Danielle, told us that there was NO radiator leak, they dis a 'pressure chek' and everything was 'perfect'! Having doubts about her statement (a bold-face lie it turned out), we took it to an independent mechanic. He confirmed that there WAS indeed a leak! The pressure test he conducted immediately proved it! After fighting with Gerber and All State, the insurance company agreed to pay to get the radiator replaced by the independent mechanic. As he was replacing the radiator, what he saw absolutely horrified him!1. Radiator was propped with a wooden bloc underneath (see pic)2. Radiator was missing mounting bolts3. Fan clutch barely secured with ONLY one bolt (missing the rest)We immediately tried to contact Danielle several times. She said she would call us back. To this date, we haven't heard from her!Imagine with the above 'shoddy work' what would have happened if the radiator had fallen off while on the interstate? Imagine the fan coming off the housing and ruining the engine or possibly causing damage to people nearby or passengers by flying-off?If you like living in the edge and appreciate 'shoddy or horrible' work, this is the place for you! If you care about your vehicle, PLEASE DON'T take your car to this place! They will rob you and your insurance company!Also note that the owner's form letter replies and 'sorry' are also BS! The owner and Danielle both seem to be in cahoots robbing vehicle owners and insurance companies!They are also committing insurance fraud by cheating the insurance companies with false claims!!

  Joshua Shurtleff
a year ago
Excellent experience here. The whole process from booking to estimate to completion, they were efficient and friendly and thorough. They delivered the car back to my house, ahead of schedule, and it was awesome to see it looking great in my driveway when I got home. They left the interior cleaner than it's been in years. A++Services: Painting, Body & TrimServices: Painting, Body & Trim

  Sally Smith
a year ago
Great service. I appreciated the regular updates as they worked on my car, and texting made it very convenient to stay in touch. They also helped made it easy to coordinate with the nearby Enterprise location on a rental car. I got my car back clean and looking good as new!

  Doug Sammond
3 years ago
I don't give many 5-star reviews.We dropped off our car to have the driver side door repainted after being vandalized. As it had been snowing for a few days we didn't have it washed before we brought it in and it was very dirty. As I left the shop I thought about asking them to take a look at the door alignment as well (it was slightly askew), but didn't figure it was even worth asking. I figured when we picked it up, the painted door would be clean and the rest of the car would be as we left it.We got a call to pickup the car two days before the expected date letting us know the car was ready to pickup. When we arrived, the car was washed inside and out (like detail clean), the door alignment had been corrected and the paint job looks original!In addition, when we picked up the car, the bill was higher than expected. The service agent was very happy to call the insurance company to discuss the bill. When it was determined Gerber had made a mistake she fixed the bill on the spot and we went home very satisfied customers.Thank you Gerber Longmont for restoring my faith that the notion of customer service is not dead. I will gladly refer others your way.Service: Painting

  Donal Max Schultz
2 months ago
Replaced the whole roof and hood. My car is perfect again :)

  Kayla
2 weeks ago
Super friendly staff. Very transparent and answered all my questions!

  Lindsey Horsman
4 years ago
They did a great job, there were minor issues with the headlights needing to be fixed after I picked up the car. The staff and personnel are super nice and outgoing Lisa did my estimate she went above and beyond. They send text updates which is super helpful. They got me in super fast, quick, professional.

  Larry Weigel
3 years ago
Called them on an insurance company recommendation after hitting a deer. They were totally awesome from the start! Lisa and the crew not only got me an estimate but also made sure I was safe. They kept me updated on the progress of my car and stayed in contact with the rental company. I would recommend this company to anyone who needs work done!!

  A B
5 years ago
Carlos was excellent from the minute I called to get an estimate. The shop was booked for 3 months but he was able to give an emailed estimate within a few hours based on some photos I sent. When my car finally got in for repairs he updated me on the progress daily and had my car back sooner than anticipated. The work done was excellent as well. I am grateful that I found this shop and would recommend them to anyone.

  Neil Montavon
2 years ago
I called to make an appointment for repair on my '05 Crossfire. Got an appointment for two weeks out. They were pleasant and professional and provided the estimate a couple days later. I'm still waiting for my third estimate but they seem a little high. Nice people, convenient location.

  Gman Bamm
4 months ago
Made a appointment to have my vehicle inspected for damages, after someone decided to use my car as a bumper car.

  Shannen Chavez
2 years ago
I was in contact by email with Lisa P. throughout the process of getting an estimate up until the day I was supposed to drop off my van. I understood they didn't work with Geico but she said they could still repair my van. She asked for the Geico estimate and asked me to make sure Gerber would get payment, which I did. I then confirmed my appointment with her one week before it was scheduled. She emailed me the day before say we were still good. I have this all documented in emails. I show up this morning and they tell me they won't take my van and not sure why Lisa P. told me they would. This is very poor customer service and very unprofessional!!!

  amanda bonn
5 years ago
We had to wait almost 3 months to get our bumper fixed, going through them. After the appointment is made and parts are supposedly ordered, we are not able to have our car fixed. They never ordered the parts and want us to wait 2 more weeks. They blame the insurance company for not calling them back. Apparently they are unable to pick up a phone and do a follow up call. So unprofessional and and complete disregard for others time.I called a better rated local shop and have an appointment to have my car fixed in less than a week. Don t use Gerber.

  Natalie LaRosa
8 months ago
Gerber does great auto body work, quick turnaround and have amazing customer service. They are the best!

  Mike Jaqua
4 years ago
It would be best to describe this company in words that someone would think were bad words.Setting that aside, DON'T go to these people. When I came to get an appointment for my repair, the earliest they could manage was two months away. I went ahead and made the appointment but when I showed up two months later, they informed me *on that morning* that they needed a week or more to repair the car and I should have a rental car reserved. Maybe they could have told me when I scheduled the repair? I asked about rescheduling, then they told me it would be three months before they could get to me. It just gets better and better. If you can find a decent, honest, capable repair shop go there. By all means though, avoid this place.

  Roy Collins
a year ago
Fantastic service. Every person with whom I interacted was pleasant, professional, and knowledgeable. My experience could not have been better. Excellent repair of our car.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Nathanael Lee
4 years ago
I was referred by the insurance company of the person who hit my car. This was back in November of 2018. They told me that because they took on a hail damage contract with a car dealership, they wouldn't be able to fit me in until April 2019. The damage to my car was not serious to warrant immediate repair, and being the patient person I am, someone who reads reviews online, the majority of which seemed good for this shop, I decided to wait. However, my patience has limits.The time lapsed so long that the insurance company had redacted my rental car reservation, so I was unable to arrange for alternate transportation the day of my appointment. When I called to reschedule, this shop told me they wouldn't be able to get ne in until June of this year, 2019, 7 months after the initial claim. Frustrated, I told them to forget it and I would go through a different shop.How this company stays in business is beyond me, unless they simply serve dealerships. If that's the case, they shouldn't even be serving the general public if they can't provide timely service.If you want to make an appointment with them, go ahead. I won't tell you not to get your car fixed here. Just keep in mind, they might not be able to fit you in within this decade. That is no exaggeration.

  J. J.
3 years ago
This place took a costly, stressful event and made it into a long drawn out fiasco - heaping on additional stress and expenses. Unless you thrive on aggravation, I can't recommend this place to repair anything for anyone - ever . I had a fender bender with my sister's car. This place gave her an estimate that was pretty close to the car's value. Despite that my sister told them to make it drivable. A week or so later when I picked it up, it looked fine, but immediately after driving off I knew something was wrong; the tire rubbed against the fender during a turn. After numerous phone calls and three contentious visits over several weeks (without a drivable car) they reluctantly agreed for my sister to take it into another shop to have it actually fixed. Woohoo... they did negotiate a "wholesale" fee with the second shop.Services: Steering & suspension repair, Painting, Body & Trim

  Jalyne Vogel
4 years ago
Dealing with this shop was great after dealing with a different location that was of no help. Got my car towed over and they were able to get an estimate sent to insurance and started working on it right away. Great work and great customer service all around with this shop ! Thank you Longmont Gerber ! You ll always be my body shop.

  Scott Converse
5 years ago
So far so good. My initial impression wasn't great from a service perspective, (they didn't have time to do a estimate, made me come back 2 days later, but they seemed to have time to stand around chatting)...BUT, they redeemed themselves when the GM called me concerned I'd written a 2 star review (I had started to, but I didn't post it since the work wasn't done yet). Interestingly, Google alerts a business when a review is written but not posted. I did not know that. I checked: it had NOT been posted yet.Anyway, I'm going to give them the benefit of the doubt for now. I'm assuming a good job, at a good price. If I get that, that's good for 4 stars (what I posted this review as).If it's an OK job, well, I'll edit this to 3 stars.If it sucks, 2 stars or even 1 star.If it's great, I'll edit it to 5 stars.It's going in next week for some minor body work. I'll update this after the works done and I can give an accurate assessment of the overall experience.I'll likely post this on Yelp as well.

  Sean Dykstra
4 years ago
OUTSTANDING work. I've had work done by other companies in town, and I refused to take my car to the other companies. I had one issue with the repair, they took it right back, pulled it apart and fixed it immediately. I can't prove it, but I swear things work better than before the accident. I thought there was a rattle when I closed the tailgate...gone...I thought my e-brake button stuck before, works now (unrelated to the accident, so again, cant prove it), did they touch up my door dings(again, I can't prove it, but they seem gone)? So, IMO, the car is better than before the accident...but I can't quite prove it.

  Kent Hamilton
6 years ago
Very professional and friendly. Kept me posted, by email on a daily basis. Completed the job ahead of schedule. The paint job and fitment for excellent the truck look like new again. I highly recommend them.

  Steve Dinnebeck (Reviewing Colorado)
6 years ago
The service was amazing and professional. I had the pleasure of working with Steve. He was prompt to respond, professional and from start to finish amazing service. I will be recommending anyone who needs collision repair done to go to Gerber.

  Tom W
5 years ago
IMHO, buyer beware. I took my car in for an estimate--$1540. Based on the estimate, I chose Gerber and the estimator (on the day I took it to them for the work) stated the rear window would need to be removed and there was a moderate to high probability it would break increasing the cost 30-40%. Gerber had advised the cost could change once they looked more carefully at the car. The next day I was called. Gerber stated the cost increased to $2600 as more painting was required than originally estimated (this was not including the potential window replacement). In my thinking, painting is a surface thing--a competent estimator should know what paining is required. I picked the car up the date. I would not recommend Gerber. Subsequent to this, 2 people in the service business advised vehemently against using Gerber.

  FELIX THE CAT
4 years ago
Ok, if there was a 6th star I would have given it to them. The first thing you need to know about me is that I am incredibly loyal, if you treat me fair and right, I am a lifelong customer. I had a spoiler attached to my Pathfinder by a place that I have trusted for many many years. I heard a noise the other day driving and had no clue what it was until I parked at King Soopers went shopping and came out to find my spoiler laying across the hitch step attached to the back of my truck. I was relieved because it could have easily fallen off and been run over. My relief was soon replaced with absolute anger when I saw that the automotive shop who installed it used "DOUBLE STICK TAPE!" Double Stick Tape, what kind of an idiot uses DOUBLE STICK TAPE TO HANG A SPOILER?!!!!!!I happened to be in downtown Longmont and saw Gerber Collision and stopped in. I talked to two women who were super friendly. We went out to look at my spoiler, when Daniel said "Give me your keys and have a seat for a couple of minutes." She took my truck around back where the guys used a heavy duty epoxy that she swears will never come off. Then she brought my truck around front handed me the keys and said "Have a nice weekend, don't take the tape off for 24 hours."The award for best customer service goes to DANIEL at Gerber Collision... Hands down. I am now a customer of there's for life. And to the other guys who used double stick tape to attach my spoiler... Adios!