Prestige Imports Porsche Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  robert snyder
3 days ago
I have to Drive 200 Miles each way to have the correct service completed on my Cayenne, Prestiege always goes above and beyond. Wonderful Dealership Great Staff.

  Matthew Taylor
2 months ago
Outstanding service by the service team. They are always focused on their customers and find the right way to do the work. I truly appreciate all they have done for me over the 9 cars and 15 years I have been going there. Sales is a whole other conversation. Very nice people in sales but seems somewhere up the line in management above the Porsche GM there seem to be people who could care less about their good long term customers and just want to take the highest bid on the more difficult cars to find. They need to learn the importance of word of mouth in CO.

  Marlaina O Bryan
5 months ago
I bought my 2013 Premium Audi A4 Quattro at Prestige 6 years ago and I couldn t be happier. I go there a couple times a year for cleaning supplies, merch, service, and multipoint inspections. Prestige also offers a comfortable waiting room, business center (finished some homework), coffee, and complimentary snacks. Let s just say, I never dread going to this dealership.Services: Air conditioning, Vehicle safety inspection, Auto maintenance, Oil change

  Ron Sprengeler
2 months ago
I have come here for years for several vehicles. The facility itself is top notch and makes waiting while the vehicle is serviced realistic. The technicians are all highly capable and the advisors are no nonsense and always provide clear, actionable advice. Great communication is built into their process so you always know where you are in the process. And they actually keep to the timeline promised! Overall it is a high quality, customer focused experience that keeps me coming back, although I now live 90 minutes away!

  Michael Sanchez
a week ago
My wife and I felt like we were human, and the salesman treated us with respect. Not like at Mercedes; I'll never go there again.

  Dominick Rabe
2 months ago
I can't speak highly enough about Ryan and Christian. Ryan has been my service handler for about 5 years with an A4 I bought from Carmax. I had the Maxcare warranty, and he would take care of all the calls, issues, and even hooked me up with a loaner.After the A4 hit it's 10 year anniversary, it was time to upgrade. This is where Christian hooked me up with an AWESOME Q4 lease. He was responsive, clear, and guided me through the process without using any of those annoying "tricks" I've experienced at other dealerships. Prestige Imports... way to go!

  Monica Pagan
3 months ago
The communication and transparency from Prestige makes me feel confident I am receiving the best service for my vehicle. I have worked with Kristin from the very beginning and she goes above and beyond to ensure quality customer service!

  Christopher Tyler
2 months ago
Prestige Imports' service department excels in customer satisfaction. Their skilled technicians demonstrate precision and efficiency, ensuring top-notch vehicle maintenance. Dave Ficca & staff is friendly, knowledgeable, and communicates effectively including customized video diagnostics. With a commitment to excellence, Prestige Imports' service department consistently delivers a premium experience for all Audi needs.

  Jeff Crew
2 months ago
As I mentioned in my last survey. My recent Audi service was very good. Dave Ficca looking after my service was great. He got everything done that Saturday instead of the follow-up 2nd service. A poor experience in 2023 made be question returning, but Dave renewed my loyalty.

  Ed Likman
5 months ago
Prestige service is honest and reliable. They stand behind their multi-year service contracts and proactively work to find and correct any issues. The service staff keeps the customer informed at all times. A very professional business.

  Jenny Cookson
a month ago
After bringing my cars to Audi Denver for years, I switched to Prestige. They managed to diagnose a problem that the other dealership couldn t figure out after multiple times in the shop (and thousands of dollars spent), and they fixed it for less than $300.

  David Leach
5 months ago
Prestige did an excellent job, both transporting the vehicle to and from my appointment and making certain the vehicle was fixed to my satisfaction. Joseph Pratt and his service team are first rate and I would highly recommend them to anyone. Thanks for a job well done.

  Anshuman Purohit
4 months ago
Took my new Audi for my first oil change to Prestige Imports. Over 20+ years, I've dealt with several car dealerships in Denver area - including BMW, Carmax, Honda, Acura and even Hyundai! I can tell you this is by far the worst dealership. Since the service was prepaid, they wouldn't provide a loaner, or Uber ride. The term the service manager used was "you do not qualify". That was strike one! This oil change was scheduled to be done in two hours. Yes, simple oil change normally takes two hours there. Mine took three. No explanation, no apologies; but she took pride in how busy (read mismanaged!) they are. When I got my car back, there were visible scratches at a specific area. I brought it back to her. Her immediate reaction was that "we have video at check in." I understand things happen, but what rights do you have to treat customers like this? This was strike two. Their detailers buffed those scratches off and I was on road driving back to home. The engine lights came on. I've only 300 miles on a brand new Audi and engine light is on right after a oil change! Took the car back to dealership. This guy comes up without any context tries to push back how n-number of things can go wrong due to my bad. As it turnout half hour later, the technician who did the oil change did not put the dipstick back. This was strike three! I wonder what else they messed up? How come they did not catch this in final inspection? Did they actually drive the car after the oil change? If so, why did the engine light didn't come on then?BTW, I've given my number to the general manager to rectify the issue for future customer. Crickets!Save the headache and take your business somewhere else.

  Jim Bresee
2 weeks ago
Great service!The car was completed in the estimated time, and the work was flawless. I continue to appreciate the service these guys provide.

  Keisha Mingo
3 months ago
Every time I come here I have amazing service from the customer service to the work done on my car. Everyone is so nice and very helpful. Ryan is amazing.

  Bob Rensink
4 months ago
I was traveling out of the country, and Prestige got me in on a Saturday, completing a significant checkup. I appreciate all their efforts to make this so easy on my last-minute appointment!

  Carole Pensiero
5 months ago
It's always exceptional. This time, I needed to valet which I've not done before. Between the two guys that picked up and delivered my car to Lucas's updates throughout the work, was A+.

  Larry King
3 months ago
I've had a relationship with Prestige since 1986. They put customer service as a top priority. Can't wait for their new facilities.

  Colby Styskal
6 months ago
I took my Audi to Prestige and Dave and his team fixed the problem. They did make a mistake that ended up with me taking it back for more repairs, but they admitted to the mistake. It matters more to me that Prestige admitted to the mistake and fixed the mistake at no cost to me, over the mistake occurring in the first place. It is nice to see honest business practices.I do not hesitate in recommending Prestige Audi's service department to anyone considering having their car serviced. This is an honest and fair service�department.Services: Auto battery replacement, Engine repair, Auto brake replacement, Oil change

  Richard George
2 months ago
They installed a dash cam that I purchased through the dealership, and installed a front license plate bracket. The experience was good. The website for the dash-cam manufacturer is quirky and unhelpful, but that is not the fault of the dealership or the technical advisor that I worked with.Later, they swapped the tires for winter tires, did an alignment, and an (early) 10k service. Alex Mueller was great to deal with.

  David Hills
4 months ago
Prestige has been our "go to" dealership for all things Porsche. The downside is that they are on the opposite side of town. No worries, because they have a great free shuttle service. ThanksService: General repairs & maintenanceService: General repairs & maintenance

  holly wagstaff
4 months ago
I received comprehensive and thoughtful service. The people are very kind and professional. Love the concierge service, trading my car for a loaner right to my front door.

  John Garrett
2 months ago
Hands down the easiest, friendliest car service I've ever been to. Never any issues. Always accommodating.

  Anthony medina
3 months ago
Service was outstanding Dave Ficca, is why I will bring my Audi here for allMy maintenance needs and probably will come for a new car purchase. Thanks Dave and team.

  Allistair Moses
7 months ago
I've been utilizing this dealership since I had my Audi TT. They've been professional, competent, and consistent through all my interactions with them. I've enjoyed the experience with them enough to purchase a Porsche Cayman from them and have put 94k miles on it in 3 years. Due to their superlative qualities, I've continued to have the vehicle serviced by this service center and they've never let me down.

  Michael Gray
6 months ago
Always a professional experience at Prestige Audi. From drop off to pick-up, Dave F. took care of me and kept me up to date with the status of my vehicle. Best dealership experience I have had for any auto brand!Service: General repairs & maintenanceService: General repairs & maintenance

  Pollyanna Forster
6 months ago
Lucas is amazing. He takes all of my best interest into mind and works his hardest to get me in and work around my hectic schedule as I come down from Vail. I love the effective communication through text, and the laying out of options and timelines for work needed. My only request, which is out of Lucas's control, is that there be more loaner for people like me that try and maximize my time getting service while in Denver. Again, Lucas is spectacular!Services: Tires, General repairs & maintenance

  Brian M
2 weeks ago
Prestige services all of our cars - Always a great experience!

  chris ciafone
6 months ago
Really great experience getting a new key for my A7. I called all the local Audi dealers and far and away Prestige had the best price and excellent service.

  Lucy Mueller
5 months ago
Quality customer service. Efficient with my time. Job completed correctly the first time. Expensive, as always with Porsche, but worth it.Services: General repairs & maintenance, Vehicle InspectionServices: General repairs & maintenance, Vehicle Inspection