Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kaela Trutner
3 months ago
I had a really good experience with h&h during a stressful and complicated situation this weekend. Excellent/responsive communication, empathetic customer service, fair price, and helpful flexibility (while also prioritizing the safety of their drivers)After skidding off the road at 2 am on a snowy/icy night, Dylan at H&H was able to get to me over 10 miles away within 30 min. I was on my way from Denver to Crested Butte and he worked with me in real time (again, at 2:30 in the morning)) as I made and changed plans to be. picked up - his flexibility and advice were really helpful.I also needed a tow to get back to Denver and zak from h&h was incredibly communicative, quick to respond, and helpful with evaluating different options for getting my car over 200 miles. The business is well-run and customer-oriented.
Steven Pulliam
4 months ago
Rolled into town with a flat on my rear axle and needed to make Denver by dark. There wasn t a business in town that would help me out of a bind. H&H had me back on the road in 30 minutes with the best option available.I d consider their service to me to be non-standard for them, but they wanted to help me out simply because they are good people. Rare to find these days. Thanks H&H, the water truck made Denver safe and sound.
Kevin Zapanta
5 months ago
About a month ago my grandpa and I used H&H towing services and they were spectacular. They were the only company in the area willing to come get us. When we called we were told that Zak would be on his way shortly and he did not disappoint. Zak was positive the whole way through and really was looking out for us. We rode with him in the tow truck and he kindly dropped us off at a nearby hotel that we could stay at while he took the car to his location. The next morning Jason picked us up and drove us and the car all the way to Denver. Can't say enough nice things about the Zak and Jason, would highly recommend these guys.Service: Car towing
Cathy Smith
3 months ago
My daughter s car broken in a cold snow storm. She got another ride home since it was cold. They got her car and kept us posted on every step of transport. Super nice people to work with. They understood our concerns as parents and reiterated to us what was already communicated to our daughter. On top of all that they towed her car to our mechanic 180 miles away. Thank you thank you thank you so much for the excellent service from beginning to end.
AshShadownight
3 months ago
These guys have helped me out on several occasions with both towing and jump-starting my old and very problematic car. They always go above and beyond by not only helping me get back on the road, but making sure there are no other issues and that I can make it to where I'm going safely. With the latest call they even got me into their shop within minutes and back on the road in under an hour. Generally just a great group of really friendly and knowledgeable people.
Miguel Aguilar
8 months ago
It was a pleasure meeting Jas�n from H and H. He did a phenomenal job getting my truck back in trail. S�per profesional, meticulous about why he was doing. Really studied the situation and study the angles, and where to anchor. Joel I never need them again. But will put on speed dial. Ty H and HService: Special vehicle towingService: Special vehicle towing
Gary Justis
a month ago
There is not a better towing company in Gunnison County than H&H Towing and I know the difference. Recently on the cold, snowy late evening/early morning of Feb. 16-17, 2024, my new EV ran out of energy just 6 miles from my home in Crested Butte. I contacted OnStar who dispatched CB Towing out of Crested Butte to tow my EV to a charging station. The OnStar rep seemed confused where I needed to be towed, but I knew I could clear up any confusion with any reasonable local tow truck driver.When the CB Towing driver arrived, he was unprofessional and uncaring. When I asked where he was instructed to tow my vehicle, he grunted and simply pointed to CB South. When I told him the OnStar rep was confused and that I was to be towed to downtown CB (close to my home), he angered and told me I would have to pay for the extra miles. I told him I could not be potentially stranded in CB South with no way home in this snowstorm, his exact words were "Man, that is your problem, not mine." I told him I was going to contact OnStar to get the mistake corrected. He got angrier. I got in my vehicle while the CB Towing driver continued to yell at me through my driver's side window. I cracked my window, told him to unhook my vehicle, and said I was working with OnStar to get another towing company dispatched. Josh, the owner of CB Towing, called me, started yelling at me, and physically threatened me, a 59-yr old man, based on an innocent mistake by OnStar. Moreover, CB Towing had no qualms whatsoever about leaving me stranded during a snow storm on a frigid night, a nightmare scenario for any driver needing emergency services.H&H Towing was the second towing company dispatched by OnStar to my location that night. My encounter with Jason at H&H Towing could not have been more diametrically opposite that my unfortunate encounter with CB Towing earlier that evening. When Jason arrived at my location, he could not have been more warming and caring first and foremost about my well being. He apologized for the time it took to get to me and offered to let me sit in his warm cab while he hooked up my EV to his tow truck. He was efficient and professional, and continued to be far more concerned about how I was doing than anything else. Even though he was also having a busy night, he was taking his time to make sure my new EV was treated properly and that I continued to be warm and comfortable.After Jason towed me to the proper location where my EV could be charged enough to get to my home just a couple of miles away, the new EV was still having difficulty starting. Since it was brand new, I did not realize at the time it needed at least enough charge for a 15-mile range before it would start. Since it wouldn't start at first, I contacted OnStar and they again dispatched Jason at H&H Towing to tow my EV the last 2 miles to my home. When Jason was about halfway back to my location, my EV started and I was able to drive home. I contacted OnStar again to cancel the second tow from H&H Towing.Not only was Jason from H&H Towing not upset at all that he got dispatched a second time and that I cancelled the second tow, but he called me on my cell phone later that early morning to make sure I made it home safe and sound. What tow truck driver exhibits that type of kindness and caring? Just compare my wonderful experience with Jason and H&H Towing to my horrifying experience earlier that same cold, snowy evening with CB Towing, its driver, and its owner Josh.H&H Towing's website talks about the fact it has been an ongoing family-owned company out of Gunnison for more than 4 decades. I experienced that "family" experience firsthand the early morning of Feb. 17th, right after I was pre-judged, treated in an uncaring and unprofessional manner, physically threatened, and stranded by CB Towing earlier that cold, snowy night.If you ever need towing or other emergency services, H&H Towing is the best choice in the Crested Butte and Gunnison County area, while CB Towing is the absolute worst choice.
Julie Klug
3 months ago
I love H&H towing. Being a small town, they totally helped me get through AAA with a very personal response. They listened and communicated with me. And in the end, H&H personally made our tow happen. I was frustrated with AAA. But Zack from H&H cut through all of it and got it done. Thank you to Zack and Jason.
Mark Browne
5 months ago
Can t say enough great things about Zak and James. We got our truck stuck in a huge snow storm while elk hunting. Called Zak and he gave us a great price. James came after to run stopped and picked up tire chains for the truck, got us up to the site and had us out in 10 minutes. There are other companies in the Crested Butte area but none even comes close to the service we got with H and H. Don t even call anyone else when you need a tow. These guys are the best!!Service: Special vehicle towing
Robert F.
9 months ago
I got stuck on monarch pass with my truck and trailer with a side-by-side on it. James came and saved me. He was a very personable guy. He made me feel at ease. I highly recommend them.
Emily Burkholder
a year ago
These guys are absolutely amazing! I was given incredibly fast, friendly, and efficient service - very great experience. Zak was extremely helpful and knowledgeable, and I will most certainly continue to give my business for all future needs to H & H!Service: Car towingService: Car towing
Ben Craig
2 weeks ago
Helped me and my family out of a snowy issue just outside Gunnison. Unbelievably friendly and understanding and just a great service. Thanks so much.
Andrew Murray
5 months ago
My assigned tech was Dillon. I had a lock out situation with a work truck at the end of the day . He was there lightning fast and got me back into my vehicle in less than two minutes. With no damage whatsoever . His communication was superb and his manners were professional . I would recommend h and h to anyone who needs service but I would refer them to use Dillon more specifically.
Bill Winters
5 months ago
First rate service. Guys picked up chains for us and picked us up in town after our truck got stuck in a blzzard. Zach and James are service oriented people with very fair pricing, and just plain good people. I'd give them 6 stars if I could. Thank you again for rescuing our Elk season. -BWService: Car towingService: Car towing
a 1sky
2 years ago
Problem: Stuck on a 4WD dirt road 12 miles from Crested Butte, because the steering linkage alignment loosened on a maintained Ford Excursion. The front tires suddenly looked cross-eyed .This scary problem happened while almost at Schofield pass. We drove uphill on this dirt road and approached a blind curve. An oncoming car came fast downhill in the middle of the road. Our driver used our uphill momentum and turned right, to the side of the road to avoid the downhill car. Still, the steering linkage alignment should not have loosened!We had just realized we re stuck with the unconnected steering linkage and cross-eyed front tires when H&H Towing with Jason and coworker passed us on another job! They stopped, looked at our problem and promised to come back. Jason was soon back with the tow truck. He took great care towing the huge Excursion professionally on the difficult and busy dirt road. Two of us came along the tow truck and we had a wonderful conversation. Jason dropped us and the Excursion off at the CB Auto Repair. That was a great choice, as they had new parts sent overnight and had the car repaired the next afternoon. (And, as our group had two cars, we still got to enjoy the planned two days of wildflower hikes!)Thank you, H&H Towing and Jason for speedy, excellent help, friendly and affordable service!Service: Special vehicle towing
Stephanie Marziano
a year ago
Jason was amazing to work with! He was responsive and helpful and quickly scheduled the car tow that we needed, at the time we needed it! He is friendly and professional and I couldn't be more grateful to have this service in the Gunnison valley!Service: Car towingService: Car towing
Henk Vandenbergh
6 months ago
I already knew how friendly everybody in Gunnison is: my son graduated from Western. But after having a 'too close encounter of the deer kind' on hwy 114 with my Honda CRV I was reminded of that when I decided to not wait for the insurance company to find a towing company for me. I went over to H&H Towing, asked them for an estimate and hired them on the spot.Less than two hours later the car was in town, ready to be dropped off at Buff's Collision Specialists.In the middle of a day full of stress (my first accident in over 50 years of driving), it was great to be taken care of so quickly and professionally.(Happy) James, it was a pleasure riding with you.(PS: two hours after we already had the car back in Gunnison the insurance finally found a tow for me).Service: Car towing
Alex Yonkovig
9 months ago
Truly one of the best experiences I ve had with a towing company and the individuals who work here. Jason was so quick to arrive at my broken down vehicle and helpful in getting my vehicle to a location that was open after hours. He was very personable during the drive and made a stressful experience as simple as possible. Jason went out of his way to make sure I got where I needed to go - although I hope I never break down again while traveling through, I ll never hesitate to use their services in the future.Service: Car towing
Gabriel Tait
a month ago
I got my self stuck in too deep of snow somewhere off a county road near monarch pass. H&H were quick to respond and pull me out that very evening.
Cy Dickey
2 years ago
Very good communication and incredible customer service throughout the whole process. These guys were the only towing company we called that were willing to come tow our broke down Suburban that was 100 miles away from Gunnison. Jason was a pleasure to talk to during the tow and made the time fly by. My wife and I super appreciate your empathy and willingness to get us out of the incredibly awful situation we were in. These guys are the real deal!
Travis Milner
3 months ago
I can t speak highly enough of H&H! I was recently in a bind and Zak and Jason were life savers! Huge shout out to this company!
Tyler Slife
9 months ago
Very personable and helpful. We had our 3 yo with us and they helped in every way possible. They even moved the car seat correctly. They then went out of their way to check the tire and get us a new one on a Sunday. We got home safely and they then connected with us again to make sure we were safe. Couldn't recommend this place moreService: Car towingService: Car towing
Sherry Settle
8 months ago
H&H Towing went above and beyond. Not only did they help tow our truck and trailer to Gunnison, but they helped us navigate getting everything back home which was over 200 miles away. They saved us money by recommending Triple AAA and then dealt directly with Triple AAA. During such a stressful time it was amazing to be able to find a reliable company where they care about their customers. From the tow truck drivers to the owner, everyone was so kind and friendly. Great job!
Jamesbones6 L. (Jim L.)
6 months ago
Zak was a real life saver! We re out in Gunnison, Colorado on Vacation! Our car broke down and we desperately needed a tow to a local auto repair shop (Gunnison Auto & Performance). Zak made a special trip to help us out! He did a great job and he even tried to help us figure out what was wrong with our car. He offered a few helpful suggestions and he was right about what was wrong!I would highly recommend Zak and H & H Towing for any towing needs you have, especially in an emergency. Thanks Zak Services: Battery service, Car towing, Local hauling
Brynn Cavanaugh
9 months ago
Zak and his shop are the best. He checked on our car over the holiday weekend and was so polite and professional. While I don t wish for future car troubles, if/when they pop up we will absolutely be calling H&H. Thank you again, Zak!!!
Jarod Smith
2 months ago
The most accommodating and helpful tow company I ve ever worked with. Competent and pleasant folks to work with. Helped me out big time
Terry Hunsinger
7 months ago
H&H Towing was invaluable in helping with our emergency situation, and getting my vehicle to a place where it could be repaired. Zak could not have been more helpful, with suggestions about how to handle various aspects of our emergency. He went above and beyond. I can overwhelmingly recommend him and his crew.Services: Long distance hauling, Local haulingServices: Long distance hauling, Local hauling
Alec Peterson
a year ago
Our group was in an accident outside of Gunnison. H & H was suggested and it couldn t have been a better experience! James arrived on scene quickly and was extremely thoughtful for us and our two dogs we had with us. He towed us back to their lot and even opened up the office for us to warm up and figure out our next moves. Going above and beyond he even towed us and some of our belongings to our place! 10/10 customer service and highly recommend!Service: Car towing
Erin Whaley
6 months ago
Fast and Kind.Doug helped when I locked the keys in my truck. He made it seem like no big deal and immediately opened the door. Thank you so much!HIGHLY RECOMMEND!!!!
Dennis Belitz
4 weeks ago
They're very professional and their follow-up is impressive; I come from old school customer service.