Ken Garff Ford Greeley

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kay T.
6 months ago
ZERO STARS!!! This dealership seems to have 3 very consistent reviews which are lack of communication, dishonesty, and lazy workers!If you re looking for a new vehicle, do not go here. Review and listen to all of the low ratings because they are all very accurate and all had very similar experience s including us. During our experience purchasing a vehicle, we specifically said we DID NOT want warranty. After we went home and reviewed the receipt we saw they secretly snuck and added the warranty along with other unnecessary extra charges. We called multiple times and every single employee we spoke to would direct us to the manager on duty and of course no one ever called us back for days, so we decided to drive all the way to the dealership to sort things out ourselves. (And mind you we live a couple hours away from this place!) We tried returning the vehicle since they were unfair with the extra charges but they said we could not return it even though they have a no hassle return policy and did not even explain to us why we couldn t return it. Because of how rude and difficult they made it, we decided to keep the car making sure they took off all the extra charges. They still needed to detail/clean the car and said they would drop the car off the following day. We had to call them every single day to ask about the delivery which was a whole WEEK. Don t ever have them deliver it because you will not get it the day they promised. These photos obviously show you how horrible they detail newly purchased vehicles and shows how much their employees do not care once they make the sale. Now that we have the vehicle it s been over 3 weeks dealing with them to get our second key programmed and are now telling us a third party is responsible for it. We spoken to 3 different managers all in which said they would follow through and call us back but NEVER have. This is the worst dealership we ve ever dealt with. The employees to the managers all lack customer service skills and are not held accountable for anything.Management will probably respond to this apologizing saying how sorry you are with our negative experience, but you are probably also one of the managers we spoke to who said you d call us back. Sleazy dealership and workers if you ask me.

  Roy Fuller
a week ago
Brought my truck in to get a few issues checked out and get an oil change. My advisor Brad was a huge help and super friendly and knowledgeable. Didn t take long and I was back on the road. Super happy with the fast friendly service I got will be recommending them to all my friends and co-workers.

  Krista Brown
7 months ago
If I could give a zero I would. Do not buy a car from this dealership. If you do Do not get any extended warranty from this dealership. If you have already done all that, I'm sorry hopefully your experience was better than mine. Day four after buying my car the check engine light came on I dropped it off with them at the earliest convenience and they had the car for 43 days. I had it in my possession for ten. It took 43DAYS for them to replace the bad transmission. I spoke with many different people in this time frame. Athina sales manager seemed like she cared but in the end said and I quote "any other dealership would have told you to kick rocks we're were at least trying to fix the problem." ( I have warranties so they would have had to fix the problem any ways I was attempting to get my money back.) Tyson the general manager never said a word to me he spoke through Athina and Mike the service manager. And Mike himself never returns calls in a timely manner every time I called him he delegated me to Brad who was just the guy relaying information and sadly got the burnt of most of my anger. When ideally it should have been a manager. Every phone call they always said it was out of their hands waiting on FORD. ALWAYS WAITING FOR FORD. The final call I was told a part would be there last Friday only had a couple hours left of work. Finally got the car back today Thursday. A couple of hours turned into three more days! 43 days in Total. Ridiculous!AND when I received the car back three of the cars rims were scratched and damaged a tire was missing a chunk from the sidewall, there saw a few scratches I didn't recognize, and the car came back filthy inside and out dirt prints on the door leather, debris all over the floors and dirtier then ever on the outside. I didn't have it in my possession long enough to make it that dirty. You would think in general they would try to make it look as pretty as possible after the terrible service they offered. When I went back in and asked Brad about it he said he couldn't do anything until Tyson GM and Mike SM were Involved, but they were in a meeting. So here I am, I bought a defective car 53 days ago I only had it for ten, and when I finally got it back 43 days later they returned it filthy and damaged! Despicable.I bet they will write a response on here saying sorry it was a bad experience and they pride themselves in impeccable customer service. I warn you do not fall for that generic lie. I urge you to go to another dealership for any of your car buying desires. The sales team pulls you in with a good face but once locked into a contract they have zero respect for your time or your property. Do not fall for the lies of them offering great customer service it's not even mediocre service.

  Hissatsu Muketsu
6 days ago
Bought a new car yesterday! We had the pleasure of dealing with Matt Peters and not only was he a great guy but also made our first experience buying a car at a dealership smooth and painless. Can't speak on their service center but A+ new car buying experience for sure!

  Zues Ragen
8 months ago
Very unprofessional! Unknoligable, Dishonest and Lazy . Payed for Truck wash. A two year old child could have done a better job, A service that I paid for, and this is what I get. Had to go wash it myself $25. I expect reimbursement will see what happens .I left discussed & disappointed ! Several other problems as well This place is a JOKE!!! Employees need to be replaced. Exspecialy the Dishonest & Lazy ones there is no accountability. Extremely Dishonest, not the place to go for anything! Until changes have been made. Update 07/25/2023 Went in and spoke with service manager Michael , provided all information regarding my service proved that they were Dishonest & Lazy! I was told that there was going to be retraining . Did not get reimbursed, it was just a waste of my time. Michael (service manager)was full of excuses. I would definitely stay away from this place! Again, left discussed. The service manager just made excuses for the Dishonest, Lazy untrustworthy employees and said retraining was needed . Replacement is needed with honest, trustworthy employees that do the job correctly and don't lie about it. Start from the top with the Service Manager who just makes excuses for his employees. There is no excuse for what happened.

  Courtney Therrien
a week ago
We have had nothing but issues with this dealership. Last time our car was in for service, another customer's service report was left in our vehicle, with their personal information it. Today, we were scheduled for a valet pick up. No one showed up, so I called to ask, and they had no record of service for us. We rescheduled to later in the morning, and I received text confirmation this time, even a tracking link for the car, but our car was never picked up and it showed someone else's car being picked up, but it showed our information and address. This is the second time this has happened. When I called again to cancel the service and inform them of the mistakes, the employee showed absolutely no empathy. Unfortunately, I would not trust them with your personal information or vehicle.

  Dayzha Morales
4 days ago
All employees where very helpful and do their best to help and will work with you ! They are good with communication for sure. Thanks to Robert , Berry, Israel and others I did not get to mention off top my head great service ! I will be returning for another vehicle .

  Dakota Coneo
2 weeks ago
I purchased a vehicle from this dealership that should not have been sold. When buying the vehicle I explicitly told the dealer I needed something without mechanical issues. Within 3 months of buying the vehicle it needs 6 new spark plugs, coils, struts, the list goes on. Almost $4000 worth of repairs. I ve tried for weeks to get someone from the dealership to tell me how we are going to work together to get this fixed. Everyone is eager to pass the issue to someone else promising me a return call or more information without actually doing anything. If you want a reliable vehicle, this isn t the place to go.

  Ryan Davis
4 months ago
My wife and I had a great experience at Ken Garff Greeley. We recently bought a 2019 Chevy Tahoe. It was painless from start to finish. Shout out to Aaron and Alex for their exceptional customer service. We even left to go look at another Tahoe, for piece of mind, and zero pressure from Aaron. They gained our business moving forward. Would highly recommend if you are looking for a new or used vehicle.

  Justin Miller
2 months ago
Purchased a used vehicle. Transaction went smoothly enough. Unfortunately, once you sign they couldn t care less about you as a customer. Had a small mechanical issue with the vehicle shortly after bringing it home, called their service department who refused to assist since the vehicle was used and not a Ford. Was told their service manager would call me back but never heard a word from them. Tried emailing them with no answer. At the very least, I expected them to honor a vehicle sold on their lot for the first couple weeks after purchase. I was obviously wrong.If you come here, don t expect any customer service once they have your money.

  kmillstid
3 months ago
If I could give zero stars, I would. I purchased a 2019 Ford Expedition from this dealership in November 2022, trading in two well-maintained cars to accommodate our growing family. Unfortunately, our experience with the vehicle has been nothing short of a nightmare.A month after the purchase, we discovered an oil leak. Subsequent investigations revealed the need for a rear seal replacement. Additionally, we've had the vehicle in their shop three times for recurring electrical issues, leaving my wife and kids stranded on the side of the road twice. The cumulative costs for tows, rentals, and repairs have surpassed $2,000.In December 2023, the check engine light illuminated, and the dealership identified a problem with the Knock Sensor. During the repair process, they kept the vehicle for days without offering a loaner, resulting in additional expenses for a rental car. The repair cost amounted to $1300. To our dismay, upon picking up the vehicle, the check engine light reappeared. The dealership informed us that they had only replaced two hoses, not the sensor that prompted the initial repair, and demanded an additional $1100.Desperate for a resolution, we reached out to the sales department, suggesting a possible exchange for another vehicle given the ongoing issues. Despite promises from the sales managers to contact us regarding an alternative, we never heard back. Even after contacting the GM via email and opening a claim ticket with Ford Motor Company, we received no responses or solutions from either party.It's disheartening that a local business would treat customers, especially in our community, with such disregard. I urge anyone considering this dealership to heed the numerous similar negative reviews. We're now left with a vehicle we'll have to take elsewhere for repairs, emphasizing the need for caution when dealing with this establishment.I'm still hopeful for a response from either the dealership or Ford Motor Company, and I'll share the outcome here if it ever materializes. However, my optimism is dwindling.

  Jacob Nederbragt
3 months ago
Terrible communication, placed deposit on vehicle coming in and then I was notified a week later that someone else already purchased it. Then asked to move deposit on a similar vehicle going to Cheyanne. Did that and I asked simple questions that salesperson refused to respond to. After getting tired of dealing with the lack of communication I asked for my deposit back. Salesman responded quickly saying not a problem it should be back in your account shortly. It was not. After calling multiple times to see what was going on with it I was told that it should be taken care of. Deposit never came back, ultimately I called up ford headquarters and asked them to help me get my deposit back. Ford headquarters was super helpful and got my deposit back from this place. I think they forget how large of a purchase vehicles are and they treat it like it is no big deal. I do not recommend spending your money here, but that s just my experience.

  Victoria Neuschwanger
a month ago
I went to ford because I had two codes going off and only ford can fix that. When I dropped my car off they told me it would take about a day or two. I finally get a call that following monday about my car and how apparently a whole other issue has arise and it s going to cost me 5,000 dollars. So I go and pick up my car I have to pay almost 300 dollars for what you might ask? For a diagnosis that not only my car tells you the problem but for the 5,000 dollar issue that wasn t even real I took it to another shop and they said it was all a lie. So I m so happy I m out 300 dollars and my codes weren t even touched. Some how they also messed up my automatic trunk. It won t open at all. So to wrap this up the problem I came in for them to fix wasn t resolved at all. I walked away with a dusty car (from being sat outside all week), my two codes still going off, an issue that was made up, and a trunk that won t open.

  Terin Roueche
8 months ago
Aaron and David - thank you. The experience was pleasant and calm. After the nightmare our insurance company put us in, we were in need of a vehicle. Under some tricky circumstances, they were able to literally make this nightmare end. No pressure. I am also in the sales industry and couldn t have asked for more. It might have been a little more than I wanted to spend, but ultimately the best decision for our family.

  Jack C
2 months ago
Find any other dealership to do business with. I purchased a brand new truck from them (my 3rd vehicle from Garff) and within 10k miles started having problems. After arriving for my scheduled service appointment, Brad couldn t remember he had scheduled something. He took down the problems with the vehicle, and told me he d have something by end of day. After saying he needed to keep it overnight, I had to call him at 11am the next day. He said he d get right back to me, so I called back at 2pm after no communication. He said the tech was finishing up looking at at and he d let me know. He called back around 330pm saying the tech hadn t even looked at my vehicle, and I could either come get it, or wait until they got around to it. He stated that the appointment time wasn t so they could look at the vehicle, but instead just gets you in line to get looked at and things happen. No mention of him lying to me about the tech looking at it. They sure will take your money in a hurry, but when it comes to taking care of customers, they are severely lacking. The sales department told me how bad service was, and after this, I believe them. This isn t how you run a business.**UPDATE**Sent an email and still haven t received a response over 2 weeks later.

  Debbie Seymour
5 days ago
Son purchased vehicle and had to have simecosmetic work done. Purchased from Ft Collins facility. Scheduled for work within 24 hours. Both facilities very professional and helpful.

  Charles Englar
3 weeks ago
Absolutely wonderful customer service! Matt Peters and the staff were very accommodating and attentive to my 5 year old son as we went through the vechicle-buying process over the course of a few hours. I fully recommend Ken Garff Ford Greeley to anyone looking to purchase a vehicle!!

  andrew schumann
2 months ago
Ford is always where I purchase parts for my trucks. During the most recent trip for oil and filters I was given the wrong parts. Shout out to Frankie for ensuring quality service. He had the parts representative come back and rectify the situation. Ryan in parts was very patient and knowledgeable. He quickly resolved the problem with a positive attitude. I ll continue shopping at Ford for all OEM parts. Customer service is a rarity these days, shop Ford Greeley.

  Carson Field
3 months ago
Had a great experience here! Barry was very helpful and enthusiastic, as was Alex. They were willing to work with me as far as price and other things included. I've only had my car for a couple days, so it's possible that something goes wrong... but so far, so good.

  Gene Sarmiento
2 months ago
Great experience just took my 2012 Raptor in for an oil change. Thay took great care of me and my truck

  Nathan Sorensen
2 months ago
The repairs have been great but their customer service and communication is extremely poor. I scheduled an appointment to get work done, and when I showed up they tell me they are understaffed and they will need my vehicle for two days to complete the work. This is unacceptable when one has an appointment. This has happened everytime I come here. If they truly are understaffed, then they need to change their practice and only have a limited number of appointments per day until fully staffed so they can get the work done and not put their customers in a bind. Other shops are able to get the work done in a day, why can't they. They over book themselves and do not communicate with their customers. I work full time and schedule my appointments on my one day off so I can have my vehicle. I work 50 plus hours a week, have a family, and cannot leave my car at a shop for two days for simple repairs like brakes and rotors. They need to change their entire scheduling practice and need employees with better communication and customer service.

  Chrystal
4 months ago
Got a 2018 Chevy Cruze and since the first day have had issues. The left front wheel was grinding, I had a warranty and just got it so I took it back. They fixed the wheel but then it started squeaking and they dented my car from the inside. I also had a code that appears to be a computer issue but they just cleared the code and gave it back to me. I also had to take time off work for that and find a ride back to get my car just for it to not be fixed. I also just had the transmission fluid changed and I ve only had the car for about 4-5 months and the fluid is black, meaning they either never changed it, which means their inspection is a lie or they sold me a car at $15,000 with a bad transmission. Will know soon. It s been impossible to get the dealership in Fort Collins to do anything as they keep trying to transfer me over to Chevy and canceled appointment on the day of the appointment. Overall very frustrating and the warranty has been useless. Their other cars I tested also have issues and they aren t doing their inspections or they are doing them extremely poorly. Salesman are really nice but the mechanics are extremely unreliable and I would not trust them to work on your car without causing more damage or not fixing the issue at all, likely both.

  Steve Johnson
2 months ago
Charged $4,380 for a ABS light. And changed all my brake lines, that did not need changed. Extremely rude and poor costumers service. DO NOT LET THEM TOUCH YOUR VEHICLE. I'm 60 years young. And have never had an experience like that. It's crazy because I actually bought my truck from them. I too would give zero stars but you can't.

  Bud Bowen (Budstang)
2 months ago
Very poor communication. Dropped off my vehicle and was given a day when it could be completed, that day came and went without notice. I contacted a couple days later and was given a new delivery date. That day came and went without notice. I called a couple days later and was given a 3rd delivery date. That day came and went without notice, I called a couple of days later and was told the vehicle was ready 2 days prior and that they had called me 3 times and even left a voicemail........sorry , no missed calls and no voicemail. Communication is important if you want your customer to believe that your business matters to you. Work seems to have been done correctly.

  Derek O'Hara
3 months ago
This review page won't allow ZERO. So, I'll sum it up in a word, ABYSMAL. Whether you read the rest is your choice....Concerning both the sales dept. and the service dept. Late last year I wanted to buy an Explorer. Went to Garff in Greeley, was assigned to a salesman that clearly had no knowledge of the product, even less interest in answering our questions and a very misplaced aire of over-confidence. All he seemed interested in was getting our names, phone numbers and email addresses. We left and bought our new car elsewhere. Laziness and a cocky attitude lost him the sale. Like a fool, I went back when I received a recall notice for another vehicle. The last words the service writer said to me was, "I'll call you right back" regarding a very simple question. Nothing. No word, all day. He said he had 'forgotten' to call me. But he remembered to go home on time! The following day the work had still not been completed... Oh, by the way, it was a software flash to the BCM.... NOT EXACTLY A LENGTHY PROCEDURE! I told them to stop the work order, check the car out and I'll pick it up. I couldn't run the risk of it running into a THIRD day. Especially as I had been told half a day. Now, having wasted a day and a half and still not had the work done, I have to reschedule at another Ford dealer, causing even more of an inconvenience. Having read of other similar experiences from their customers, perhaps the time has come for 'management' to start doing the job they're employed to do and manage. It's probably safe to say, your staff can't be left unsupervised.

  Grant Leben
3 months ago
I specifically went to a big Ford dealership to avoid reliability concerns and communication issues with buying a vehicle. I bought a used 2019 f150 with some miles on it, it had some issues (cam phasers) that I found out immediately on my own that I was willing to live with, but the night I took it home, it threw a check engine light and was misfiring like hell. Took it in to service, found out they already recommended it get new plugs and coils but the used car sales manager declined the simple repair (a known issue on these motors, and the recommendation was from their inspection before it went out to the sales lot), I bring it back in the next day, told it will be ready by the morning, then I'm told their service department was re diagnosing it and would see if the work would get approved by the used car sales manager again or not. It's around the time I should be getting the truck back right now and I can't get a hold of anybody who seems to know anything and I loose quite a bit of money in my day by having to go over there and avoid knocking heads just to get some simple answers that I should be able to get by phone

  Carlitos Way Lawn & Landscaping
3 weeks ago
My truck was there for almost a week and they said they fixed the problem 2 days later the vehicle had the same problem and I told them initially what was the problem with the vehicle and they went their way to fix something else and changed me a lot of money without fixing the problem. Worse communication, sending 5 other things wrong with the vehicle and not fixing the problem.Took my vehicle to another shop where it was fixed. I suggest not to take your vehicle there save yourself money and trouble.

  Karson Geer
5 months ago
We bought a brand new $60,000 car from these people. It came with manufacturer defects that we caught within 24 hours of buying this car. We mentioned this before even signing our paperwork. They assured us that they would get this fixed at no cost to us at all then when we went in to get it fixed, they told us it would be a $200 inspection fee. We would also have to pay for a rental car And we could be charged more depending on the Damage. This was a damage we had caused. This was a defect from the factory that they hadn t caught in their initial inspection. They have wasted over two weeks of our time trying to get this scheduled and fixed. No one will deal with anything and all they wanna do is argue with my husband about getting this fixed. Do not buy a car here unless you want to be thrown around if you find anything wrong with your car. Not trustworthy, scam artist.

  Dustin Harms
3 months ago
Worked with Zachariah in the commercial department. Ordering went smooth but when it came time to pick up that was a different story. One of the main things I wanted on the truck was supposedly not available and instead of communicating that he just added other features I didn't want to cover the cost so the invoice matched. Said he talked to me and I approved it but that never happened.

  Dustin Thompson
a month ago
I have had multiple vehicles serviced at Ken Garff along with my inlaws cars and have loved the service that Mr. ARNOLD and his team have provided! His detailer is top notch and returns the vehicles clean and with pride of the product that he has delivered!