Family Auto Care and Transmission

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  shortess520
5 months ago
Been driving past this shop for years, I had a front end accicent and they gave me an honest estimate and had be back on the road in a couple days. Would not hesitate taking my car back to this shop.

  christa moulder
8 months ago
Inner tray of console got broken either by the tow truck driver or a mechanic from this shop. I was told by the shop supervisor that the shop would replace it. I've called several times and left several messages and no one calls me back or no one answers the phone. Went in to talk to the man and he said he would order it and the shop would install it. I'm highly disappointed. I was quoted no more than 1500.00 to fix my rear main seal on my car then priced at 400.00 more. Then had to get the check engine light turned off and the main air control plugged back in at the jeep dealership. Not very happy this company. I had heard such good things about them too

  Dajana Swanson
8 months ago
Hands down the BEST auto shop we've ever gone to! Honest, fair and THEY FIX THE PROBLEM! Can't say enough great things about this shop - they are true gems of Grand Junction, and we certainly appreciate them! We have brought our truck to them repeatedly since moving to the area - and we won't waste our time going anywhere else when we have trouble with our truck!

  Derek Dodson
8 months ago
We've had a transmission replacement and a repair done on our Tahoe (separately) by Family Auto. In both experiences, Clayton and his crew were great to work with, honest and timely. Thank you all!Service: TransmissionService: Transmission

  N Young
8 months ago
Was driving thru CO on my way to the Nat'l parks and needed my transmission serviced. They fit me right in, and 2 hours later, I was on my way! I highly recommend Family Auto for any automotive work! Great service and great value!

  Sandee Dayley
2 months ago
Clayton was great!!!!! Checked my check engine light and printed up a reading for me!

  Katelynn Duran
a year ago
I was dreding taking car to the shop since it had been at 3 shops prior and the issue wasn't resolved however I took it into Family Auto care and they were able to locate and most importantly fixed the issues going on. Had my car in-and-out pretty quickly clear with no misdiagnosis. Staff was extremely friendly realistic about time and had great communication. Highly recommend!

  Fox Fox
a month ago
Charged an arm and a leg for an oil change , $197!!!! Ridiculous will never be going back.

  Jordan Marie
a year ago
I would recommend this place to anyone who needs honest, decent work done to their vehicle. They are friendly and helpful and I will continue taking my current vehicle and future vehicles to this auto shop, I never regret it. They get me back on the road in no time with thorough maintenance and with an affordable cost and with a friendly face.Services: General repairs & maintenance, Engine repair

  Nancy Christopherson
2 years ago
While en route to Grand Junction from Denver, part of a long road trip, I realized my car needed to be looked at for air-conditioning and brake issues. I called ahead to find a place to have the work done the following day. Three other shops told me they were booked up for 2 weeks. (For mechanical work!!!???) Owner Clayton, however, told me to come in the next day at 8, opening time, and he d take care of me. And he did - great work in 2 hours. Reasonable pricing. Highly recommend. Also met one of the mechanics, Devin (?), who said he loves working there because of his great boss. GO HERE. Tell Clayton that Nancy from TX says hi.Services: Brakes, Air conditioning

  E G
2 years ago
Clayton and the guys at Family Auto care did right by me and my business. They delivered my truck as soon as it was feasible and they ensured that all of the broken things got fixed. I've taken my vehicle to them five or six times and as long as the more gray haired ones worked on it we were happy.

  Monica Maas
a year ago
I got an oil change, coolant leak fix and a new belt on my car ... noticed my car had started making some new noise after picking it back up and took it back in twice for them to look at both times was told there was nothing wrong and my car should be fine. (I know NOTHING about cars so I trusted them because they were friendly) well I started to have an oil leak...family came to town and looked at my car for me since I'm too tight on money to be bringing it to shop and they know about cars.. we'll come to find out the NEW belt and oil filter I paid for at the shop were put on wrong. The belt was loose and the filter was put on so tight that it stripped the seal.Service: Oil change

  Alexis Butler
2 years ago
I came here desperate for my windshield wipers to be fixed, they were getting caught on my side mirrors. I called and got an appointment the same day, was there for less than 20 minutes and they had found the issue, fixed it and as a bonus fixed my door that rubbed the frame every time it opened. Highly recommend this place and will most definitely go back. On top of it all, the employees were super nice, and there was not a dull conversation. Go here, you will NOT regret it! Service: General repairs & maintenance

  Jon James
4 years ago
Have brought Vehicles here for several years and have always been given a fair price and work completed on time. Brought a truck back today that had died on me and discovered it was a module they had replaced about a year ago. They kept all the records for me so the module was free as it had a lifetime warranty. Pretty rare to have to have a truck towed into a shop and 2 hours later leaving with everything fine and only paying $67. I believe these guys are doing the best they can. I see a couple negative reviews on here and I think have those people never made a mistake? What I care about is people who are honest, fair and do their best. This perfectly describes Family Auto and transmission.

  David Joslyn
3 years ago
Fair prices and stand behind their work. I had a Ford that they kept on the road. I trust them.UpdateI think they are honest with fair prices but now I doubt I will be back. It took 3 working days but 6 days total to replace power steering pump.Took it back this morning for the 3rd time because it is still not working. Call at 2 to find out and was told they were just now looking at it. Calls back a few minutes later and they will have to keep it over the weekend again.I don t run a business but if someone has to bring a vehicle back I would think that would be the first priority. I could not make an appointment because I picked it up at EOB yesterday only to find it was not fixed.It will be 11 days total if they get it done Monday. Missed time from work going back and forth. I tend to be a loyal customer but come on.

  J Jemlich
2 years ago
Amazingly honest and straightforward service. When I had an issue that was best services by an auto body location, they made it clear to me and recommended a great alternative without charging me when they realized I'd need to go elsewhere. Even before then, they were thoughtful about telling me what questions to ask my insurance and how to best take care of what was necessary.

  Danny Galyean
11 months ago
Was glad l went here for radiator replacement. Friendly fast service, got me in and out at a reasonable price. Thanks Clayton & crew!Service: General repairs & maintenanceService: General repairs & maintenance

  Margaret Tait
2 years ago
These guys really helped me when I was in a tough spot. I had a Pontiac with over heating issues and was on a time constraint. They got me right in, and while there were bumps in the road, fixed my car in a timely manner. Definitely recommend these guys. I'm glad I found a new mechanic.Service: General repairs & maintenanceService: General repairs & maintenance

  Caroline Harvey
8 years ago
Family Auto Care and Transmission has always offered honest, reliable service, at a fair price. I wouldn't trust my families vehicles with anyone else. Clayton and his staff are friendly, helpful, and always go out of their way to offer great service. We have been pleased with their service for many years and look forward to many more. Ditch the overpriced companies and take your vehicles here!

  Brittany Conner
3 years ago
I discovered that I had a hole in my oil pan. I went to this family owned business and they were extremely professional and nice. He walked me through exactly what they were going to do to fix it, and told me what I would have to do to make sure the plug stayed. The entire process was made easy and I had been worrying over nothing. If you need your car fixed, these guys definitely know what they're doing and they will make sure it's done right.

  Rudy Torres - CDHS
2 years ago
I took my truck in for a leak. From the very beginning they were polite and concerned about the issue. They checked the entire engine for leaks and couldn t find any major problems. When we went to pick it up there was no charge! In these times every penny counts and I appreciate their honesty! Thank you.Service: General repairs & maintenanceService: General repairs & maintenance

  Shanna Miller
a year ago
This is a reputable business. We have used them for over 20 years. Clayton and his team are always fair and they do great work!Service: General repairs & maintenanceService: General repairs & maintenance

  Liz Shakti Wyld
5 years ago
This auto shop totally saved me as I was traveling across state. My truck s check engine light came on and it shut down into limp mode. When they ran diagnostics many codes came up which led them to further investigation to find an O2 sensor needed replacing. The whole thing was affordable and they worked quickly and were honest and very pleasant. I would totally recommend them to anyone in Western Colorado looking for a good mechanic!

  Maile Simpson
a year ago
Worked with me to find the best option for the repair. Did the work quickly and the price was less than I expected! Very happy!!! Will be taking my cars there from now on :)Service: Engine repairService: Engine repair

  Desirae Williams
9 years ago
My check engine light came on while we were passing through Grand Junction. We took our car to Family Auto Care and Transmission. They fixed all of the problems in a timely manner and got us back on the road as soon as possible. They were friendly and affordable. Great service! I'd highly recommend taking your cars there. Our car is working great now.Mrs. Williams

  N W
5 years ago
I took my car to this repair shop because the car started driving strangely after sitting idle for several months in the cold. The engine light, wrench, and transmission lights showed up. The car wouldn't switch gears and I felt like I couldn't drive it smoothly beyond 25-30 mph. I took the car in, but they couldn't find anything wrong with it. Somehow it sat for too long causing the warning lights to malfunction. Nonetheless, the mechanics reset the warning lights and charged us a very reasonable price for a minor repair instead of tearing the transmission apart and charging more. Much appreciated and highly recommended! If and when I need another repair, I will take my car here.

  Karen Jones
3 years ago
Amazing place. They helped me get my vehicle to them, did the work quickly and at an amazing price. Clayton is so nice and treated me exceptionally well. I highly recommend Family Auto Care to everyone.

  Caitlin Bailey
6 years ago
Would recommend this shop a million times! The customer service is wonderful. I had my transmission replaced on my Subaru and now I get my oil changes here because they are so nice. It's a friendly place and you never feel like they are taking advantage of you, which I have dealt with soo many other places, so this is a great find.

  Doug Quinones
8 years ago
In the short tem, my experiences were good. However, my Jeep has almost the same problems it had 2 years ago. I understand warranties for parts, but repairs from a qualified and experienced mechanic who has pride in his craft should hold up longer than 2 years. I'm sure if I took my Jeep back, they would make it right, but I moved out of the area. I'm disappointed, but not angry. They came to me highly recommended and I have recommended them to others, but now...well probably not. Note to Clayton: quit making excuses to the unhappy clients and find solutions for them. That would work.

  Tyler Davis
6 years ago
Caring and honest mechanic. Passing through town and had just accidentally cracked and punched a small hole in my oil pan earlier that morning. I was looking for a quick fix to at least slow the oil dripping til I get home to my regular mechanic. Clayton was kind and honest enough to let me know they don't do what I was looking to have done for liability reasons. He took the time to talk and learn a bit about me and what I could potentially do myself. He directed me to AutoZone with some suggestions until I had the time for a proper fix. It all worked out thanks to the time and kindness Clayton offered for free in place of the proper service I didn't have time to wait for.