Big O Tires

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  julie schafer
3 weeks ago
My girlfriend and I were on a roadtrip and my car was feeling "off" on the freeway. We called Big O and Brendan was nice enough to walk us through where they were located, what they would be able to look for, and an estimated time. Upon arrival, the rest of the team was extremely nice and understood our need to get back on the road for a long drive. We had two pups with us too who they made feel at home while we were waiting at the unplanned stop. Service was quick, relatively, and the team was super nice and communicative along the way. Our car issue was resolved and we had a safe drive to AZ. Thanks all!

  Samantha Combs
2 weeks ago
They are so professional at this location, both on the phone and in person. They have always met or exceeded my expectations when working on my tires. I replaced a tire that was warranteed without an issue. I also had to replace a donut and they were able to get the size I needed from another location and have that fixed the next day. Love them here!

  Thomas Allen
8 months ago
I did not have these guys do anything on my truck but I broke down in the canyon and Valley Tow delivered me to their area. These guys were accommodating and said they could help me out in the morning which is unheard of in a lot of places. As the day was coming to a close my brain was working overtime on me and I know that I just did not have that much money left and I had a lot of miles ahead. I ended up fixing the truck myself that night and I had to call in the morning to cancel the appointment I had on their board. It was no worries all the way around, so I wanted to give you guys some love for making room for me in my emergency. Thank you

  america valois
6 months ago
Today I received the best service ever at Big O Tires! I came in confused not knowing what to do with my flat tires. Brendan, Emmanuel, and Joe reassured me and helped me figure out what exactly I need to do to get my car running again. They showed nothing but kindness and understanding. Brendan went out of his way to help me as I am financially struggling and confused. He helped me find new tires and a whole new wheel, for the cost of nothing! I am beyond grateful for their help and will continue to return here in the future for their service. I can t thank the employees here enough! Thank you guys so much for helping my day go a little better! And thank you Brendan for being so understanding. I recommend this place 10/10!!!!

  Steve man
3 weeks ago
This is easily the best tire shop in Glenwood. The staff is helpful, knowledgeable, and fast. Unlike other tire shops that try to oversell products that are needed, the staff here are straight to the point and eager to help. Got my flat tire fixed in 10 mins!

  Kymberly Johnson
3 weeks ago
I wanted to thank Julian for his amazing customer service. It is so important to this valley to keep small businesses supported. Thank you so much for shuttling stranded people. It truly changes a day to have such great service!!!

  Paul Waul
6 months ago
Brendan and Joe at Big O Tires in glen wood springs, co were amazing. I was driving a rental car that had severe tire damage. They diagnosed the problem, they inspect the other tires and found other serious issue and they somehow settled everything with the rental car company on my behalf. plus they were super pleasant and professional- THANK YOU

  Susie Carrillo
5 months ago
AWESOME and PROFESSIONAL service from the crew at Glenwood Springs Big O Tires!Brendan and Will rescued me right at closing one evening and eventually had to have further work done after my dealership failed me. Joe and Emmanuel were helpful, caring and supportive in customer service. Will and Stormy were efficient, excellent and extremely knowledgeable when servicing my vehicle. They don t just do tires and I would highly recommend them for all your vehicle needs!Thanks, Guys! You all rock!Susie Carrillo

  Burton Bailey
2 months ago
Everyones always super friendly and very helpful when I bring my vehicles in here for tire services!!! My family has been using them for years!!! great people! great service!

  Haniel Mendez
6 months ago
Me and my friend sam came up for help with her car, we had an amazing experience Brendan was super helpful when we came in and ran us through the process of what would happen with the car. We came back the next day and Joe and Emmanuel were insanely helpful with helping us check out. Amazing and sweet workers, please come here it ll be worth your time! overall we had a great experience at big O and will definitely be coming back in the future:) !

  James Sandoval
5 months ago
I needed help filling my Differential fluid on my Jeep and went to a couple of different places and wasn t able to get help. Went to Big O and Manager Brendan said sure we can help you. He personally did that work. I offered to pay for his services and he said that it was all good and wanted to make sure I got home safely. Great service! It looked like a well ran shop! Thank you for your help!

  Olivia Lurvey
6 months ago
Me personally love this place. Super nice and attentive employees. I took my car in and they were able to suggest the outcome for my car and wallet . All is well. Brendan, the manager, was able to help me out with my car and explained the damages to my car. Jose, a mechanic/ cashier, was able to provide me excellent customer service when I came back to pick up my car. Overall great experience and relieved some anxiety with mechanics.

  Audrey Smith
6 months ago
Joe, Brendan and Emmanuel were absolutely amazing! My best friend and I are heading to Utah and felt some shaking in the steering wheel so we felt some concern from it. They took wonderful care of us and we were in and out quick! Thank you for taking wonderful care of us and assuring us that we will be good on our trip!

  Corey Johnson
6 months ago
Outstanding service! Brenden quickly got my truck in to fix a nail/leak, and was more than willing to provide additional Big O services and rotate the tires. Great "can do" service! I checked the tire pressures afterward, and they all matched. Excellent attention to detail!

  celeste chandler
3 months ago
Came in to schedule an appointment left with 4 winter tires. I was needing tires real bad but couldn t quite afford them till next pay check. I also was only planning for just the front. Julian helped out with everything. He let me know about this no credit check leasing and I got approved in 10 mins. He had an opening at that very moment and convinced me to grab all four while I have some time now, which I m completely grateful for. I travel a lot between SM and Gwood and sometimes I put my savings over my safety. He talked to me with so much respect and informed me on each process my car was in ANDDdd so many things Big o Tires has to offer. I just got a shuttle bus and best believe I m bringing that to em to take advantage of their tire insurance!!! One of my better experiences as a young women in an auto shop for sureeePs the mechanic who was able to do my alignment is a god sent. Hadn t gotten one of those for over two years now.

  Whitney McPhail
3 months ago
Beware of the financing. I signed up for the no interest if paid in full within 12 months, and from the first month I was being charged interest at a rate of 29.99%. The manager in Glenwood springs was nice and tried to help, but told me that he didnt know why I was being charged interest as they only offer promotions with zero interest within a promo period. Comenity tells me to call the store, and that the store is who tells them what promotional plan should be applied. No one can help me and basically says to call someone else. Totally ridiculous. I just paid off my balance to avoid any more charges, but I am completely frustrated and feel that I was lied to, and no one is willing to help. I wont be using their financing option ever again.***Editing to change my review to 5 stars. When I was in need of new tires, I went back to this location to see if they could help me out with a discount after i had paid interest on the financing that wasn t supposed to be charged. The manager Brendon, and his associate Julian helped me out with a good discount and some nice tires. I will continue to shop with this location specifically because of them.

  Jp Irvine
5 months ago
This Big O store is great at everything they do. I ve been a returning customer thru the years. They go above and beyond. Professional and courteous. Joe, Julian, Brandon, and the rest of the bunch work hard, explain all the details, work w their customers on fair pricing. Thank you guys. Highly recommend and appreciated.

  cindy klamm
5 months ago
Brendan, Will and Julian went out of their way to repair our tire. They stayed past closing time on Friday night to fix our tire and were able to get home this evening.Thank you so much for going the extra mile...

  Kelly LeBlanc
5 months ago
We needed a trailer tire quickly to get us back on the road. Brendan and his team were super helpful and efficient and we were back on the road in no time. Prices were reasonable and service was excellent.

  Andrea Guadagnini-Zaharko
6 months ago
Brendan was very informative and helpful. He helped me find the right tires for my vehicle and talked me through the pricing and the details of the work that needed to be done. It was great to work with professionals who also have a great attitude!

  Alexa R
6 months ago
Update: Your store manager didn't really offer much of a solution. Instead, he dismissed my complaint and offered basically no resolution. I've also never been contacted by your District Manager. I checked my email, Yelp Messages and VM. Nobody from your company has ever followed up. I'm more than happy to talk to somebody in order to come to an amicable solution.The worst experience I ve ever had with any business! They are dismissive and will not follow up with you. I ve filed a complaint online. They have yet to reach out. Which is why I writing this review! If I were you I would not go this location. They ll take advantage of you( especially if you re from out of town) and won t provide you with all the necessary information needed to make an informed decision about your car. Their services cost me 1,400 dollars, my car drives worse then ever, and they never returned my OEM parts. If you re reading this I highly encourage you to go somewhere else and save your time and hard earned money.I hit a pot hole which caused damage to my front right tire and wheel. My first interaction with this place was one of the associates being annoyed/ complaining about the customer ahead of me, to me. That should ve been a clue as to the sort of service I would receive, but I was desperate as I was visiting from out of state during Memorial Day weekend and the shops would be closed on Sunday and Monday.Long story short. That manager, Brendan Bull, sold me off market wheels without informing me that you need hub centering rings. This has caused my wheel to shake and my car to not drive an smoothly as before. I drove the 15 hours home with my family in the backseat, with my hands gripping the steering wheel.I then took my car to my car guy and another tire shop. They both informed me that it s shady to not inform customers of the need for hub centering when non OEM parts are being used. When I called to complain and share my experience and what if something had happened to my wheel as I was driving home, Brendan said, That wouldn t have happened. As you can imagine I was fuming.Also, they never offered to give me back my OEM wheels, and when I called back to request them they informed me that they had already disposed of them,which I find hard to believe. I went to another Big O Tire shop to inquire about the policy surrounding disposal/recycling. The other shop informed me that they keep parts for a while and then call the customer when they re going to dispose of the parts(OEM wheels in my case). This then left me with an uneasy feeling. I can t help but think that they cleaned up my OEM wheels and sold them. As they were perfectly fine, just needed to be cleaned up. I m left to believe that Big O Tires in Glenwood Springs has scammed me.

  Nicole Reno
3 months ago
Brendan and Julian went above and beyond today! They were knowledgeable and courteous and went the extra step to get me the tires needed as quick as possible! Would recommend them to anyone!

  Gladys Enriquez Guizar
5 months ago
Honestly they always take good care of me at Big O Tire,this time didn t have time to change my tire,But Emmanuel help me do it,he behaved very well and was always very kind,and he personally help me!!Thank you very Much Emmanuel MoralesYou are awesome !!

  Arturo Morales
7 months ago
Brendan the manager actually surprised me with going above and beyond in fixing the problems I had. I brought my truck in to replace some solenoids. When I was leaving my battery was dead. They should have let me know was a problem instead of just jumping me and sending me on my way saying everything is fine. I got stranded and needed a jump to go anywhere and was stuck for 3 days over the holiday.When I called and explained the situation to him and what happened, as he was off that day. After looking into it, not only did he replace my battery. He made a house call and replaced it at my house. I do live right down the road but I ve never felt more taken care of and the personal touch and care was just so above and beyond as I was expecting. Thx a lot! You all turned a bad situation into an easy fix and gained my trust. Appreciate it greatly!

  Blake Peterson
5 months ago
Reservations mean nothing. Brought my car in for a simple tire swap at the reservation time, 1 hour later they still had not even started. Ended up just being a complete waste of time.

  Teresa
5 months ago
The young men were exceptionally helpful and super nice Brendan was so helpful Emmanuel supper for checking us in and Julian found us a great deal we will come back thank you

  Jacquelyn Paulhus
9 months ago
I called a day before but didn't make an appointment. I walked in first thing this morning and they did my tires immediately. Offered me plenty of discounts and they were fair and informative. I felt genuinely helped, educated and not at all taken advantage of. Had my car finished within an hour of walking in.

  joshua howald
3 months ago
If you want real service with good people. This is the best place to take your vehicle on tires. They really take care of you!

  Samir Janjua
5 months ago
Excellent experience! Great communication, hard workers, fast work, trustable, fair price, honest, free WiFi, comfortable seating, same day service, and very kind people. I highly recommend coming here for your repairs.

  Joe Elsen
7 months ago
The crew at Big O in Glenwood Springs , CO, is friendly, reliable and efficient and they offer affordable products and services. Brendan was our service manager today and he is THE BEST at customer service for your automotive needs! Emmanuel and Stormy were also TOP NOTCH and you will be very glad that you chose this Big O for your precious tires and alignment needs!!