Fort Collins Jeep Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mac
3 months ago
I had new tires put in because it was time to. Then when I left the lot the tire pressure light went off tire pressure sensor not reading, I went back in and they told me the sensor is broken and need a new one .. long story short I had to pay for a new sensor. How would this have been an issue after I had my car in the shop and not before?A bit of unfair and unfortunate circumstances, I will not be buying tires or having them rotated here any longer.Don t we pay top $ to get the best service and care?But at least the women helping me check in and out were so kind and understandable they added a $10 coupon.

  Ben Johnston (Ben)
a month ago
Hit or miss on their service. An oil change for my Jeep was sheduled a month in advance. I drop it off at 7:45 am on a Monday. I don't hear from my service rep until 5pm that my car isn't ready. I had to call him to inquire about the status. Oil change has not been completed. Same thing the next day. If I'm not calling Patrick, my service rep, I'm not getting updates about the status. Again I call at 5pm to ask if they have completed the service. They still haven't done the oil change on my car, "they are getting it wrapped up". I'm wondering if they really did an oil change or just slapped a sticker on my car. Two days for an oil change and some diagnostic work. Poor service this go around. No care or concern from the rep. My previous service went as expect, drop off for oil change, car picked up same day.

  Sanjay Dasila
6 months ago
Great work, I have never seen such work anywhere else I have no words to appreciate ! They text me ..:::(Hey just wanted to let you know it looks like the front brake are close to needing replacement they measure 3mm at this time would you like a quote for front pads and rotors? I said okay change,The brakes stopped working at a speed of 35. My jeep got serviced on 27th September and failed emissions test on 3rd OctoberServices: Transmission, Air & cabin filter replacement, Tires, Auto brake repair, Tire rotations, Vehicle Inspection, Wheel alignment, Wiper blade installation, Auto brake replacement

  Megan Subry
9 months ago
Business is very clean and offer a lounge to wait for your car to be serviced. I had an appointment and was able to pull in with no wait and time of service was prompt. My only negative side was the gentleman that helped me this time was a little condescending like some men can be when talking to women about cars they think they know nothing about. He wasn t overtly rude so I brushed it off and that only warrants one star take away in my opinion.

  Bob Monson
5 months ago
I was helped by a very nice young gentleman. He was able to answer all my questions and was very personable.

  Pit Burkhardt
a year ago
Service Manager Devin and his team deliver top notch service. Communication is friendly, prompt and clear. They won't rest until the problem is solved, and ultimately their results are excellent. Our Jeeps are in the best possible hands here. Highly recommended.Service: General repairs & maintenanceService: General repairs & maintenance

  Carrie Jennings
10 months ago
Got oil change, brake line flush and differentials done on my jeep. Was 5 mins early got in and out with everything in 2 hrs. Very nice lounge too

  Wendee Brungardt
a year ago
We just bought a new Jeep Grand Cherokee & this dealership is where we will service our vehicle. Unfortunately our 4 x E has had some problems & this dealership is doing everything possible to make sure our vehicle is good to go. Their customer service has been incredible & over the top positive for us! Michael the manager has been great with his communication & making sure we are kept in the loop about our vehicle. I'm bummed our brand new Jeep has issues but I'm grateful we can count on our local dealership to help us out! I highly recommend Fort Collins Jeep for buying a vehicle or just getting your car serviced. Awesome nice place!!

  Bill Lockhart
2 years ago
Brian, the service manager, was great!!! So were Stephanie & Jordan in the office. We needed an emergency repair as we were in town for just a few days, and Brian slipped us in. All three of these folks were professional, interesting, knowledgeable, and downright enjoyable. We could not have asked for better service or a more pleasant experience. Everyone else we saw in the place was equally helpful. We would return to Fort Collins Jeep any time were were in the area. A window showed us the actual work area. We have NEVER seen a mechanics shop so clean!!Service: General repairs & maintenance

  Justin
11 months ago
Awesome service!Devon was great. He did everything he could to help us have a great experience. Thank you!

  Brian Hockley
4 months ago
Always helpful employees to greet you and help assist with needs

  Carolyn Richmond
3 months ago
Fast and didn't have to wait long.

  Eamon Zayed
a year ago
Great in and out service, everything was straight forward and easy, they even offered a complimentary ride to anywhere whilst I waited. Highly recommend.

  Ryan Kiefer
a year ago
Prompt and upfront with all service. Reasonably priced compared to other service centers in town. Always willing to help and go above and beyond

  Hillary Menke
a year ago
So appreciative of the work they'vr done on our jeep through the years. Staff are knowledgeable and helpful. Bryan was professional and highly communicative through our latest round of repairs.

  Kenneth Heintz
5 days ago
Carrie and Tom are amazing

  Stephen Nass
2 years ago
Service people were very friendly and helpful. My vehicle was ready before promised time. Work was completed as promised and done well.

  Kristie Fry
a year ago
Always a pleasure thank everyone..Had a oil change and they always let me know what going on through out the hole thing

  j s
2 years ago
Always a pleasant visit...I really the people and believe it or not the old building..reminds me of better times...simple times...I think chrysler/ dodge are the best vehicles....always have and always will!!

  James A Bauman
2 years ago
They do great work, just didn't pull the painters tape I had covering the window I had fixed

  Robin Harnen
a year ago
This facility put my life at risk by not properly fixing the brakes. Would never reccomend this place for service. Which is sad

  Lino Rodriguez
a year ago
Great service! Staff is very friendly and personable. Thank you!

  Mike Shovlin
a year ago
Jeep was able to get to our vehicle days before initial appointment. Repairs,and service done right. Thank you Jeep

  marcet johnson
6 months ago
Either stupid or incompetent. Probably both

  Cheryl Kaup
6 months ago
Great place to buy a car

  Kelley Powell
a year ago
Fast service and staff are very friendly and excellent job...

  Jayson B
2 years ago
Really nice people, they took good care of us.

  Scott h
a year ago
Got me in in 5 days, guess that good

  Kip
3 years ago
Great customer service here. My new mechanic!

  Marjorie Lucht
a year ago
Quick in and out and explain the problem fantastic people