Dellenbach Motors Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  EhEh Rawn
3 weeks ago
Had a decent experience with the body shop. Good work done within the time they quoted. They were nice and gave me a ride to pick up my rental car. Unfortunately I had a poor experience with an oil change. Had an appointment 3/23/24 at 9:30am (you can find me in your records based on that, don't pretend you don't know who I am). Waited an hour and half because they prioritized someone else ahead of my simple scheduled oil change. Another customer came in after me and they kept coming to the waiting room giving him updates on all the stuff they were doing to the vehicle he brought in while mine just sat there. Logically, they should've knocked out the quick oil change on mine first. I don't know if he was someone's friend or if they saw the potential for more profit. Regardless, that doesn't make me feel like a valued customer. I'll be doing my own oil changes from here on out, but I'm concerned about relying on them for any future warranty or repair work. My wife and I both purchased vehicles (Silverado and Suburban) here in the past year. Cam and his dad are nice guys, but I think a visit to Davidson Gebhardt Chevy is in our future.

  Marquito J
2 months ago
Dropped off Subaru at my pre-scheduled appointment at 10am. Oil change and recall fix needed. No more then two hours of work estimated. Took five hours, with communication on time status only prompted by myself, four hours into appointment. I'll service my car elsewhere....felt like rookies.

  New Sparta
3 months ago
Avoid the overpriced cabin and engine air filter change..Perfectly serviceable Fram units are available from both Walmart and Amazon.Anyone with two thumbs and a Phillips head can do it--check YouTube for instructions.

  jason barrett
7 months ago
This dump is a joke for service, took 3 weeks to get truck fixed, they don't update you unless you call them, shady explanations, asked for emailed quote three times, never got one, truck has retractable side rails that worked just fine when we dropped truck off now they don't work and they are trying to say they didn't work. Avoid this dump at all costs. They even admitted to un hooking them! We run Chevrolets in our fleet and have never had service this bad or shady, shop area even looks like a dump. I would recommend taking your stuff to King or Johnsons! Anywhere but this place!

  Vanessa Aschmann
a year ago
I'm beyond grateful for the team at the Dellenbach body shop today. After hitting a deer this morning, they have made what has otherwise been a rough day into a more easeful experience. They worked to fit me in to make it so I can open my driver's side door, checked whether my truck is drivable, and gave me an estimate for repairs when it was clear they had a lot on their plate. We have been happy with the service we have received prior to this, but today was really an exceptional example of great service and people being good humans. Thanks Alan, Bruce, and the Dellenbach team!Services: Vehicle Inspection, Vehicle safety inspection

  Chad McMahan
a year ago
I had bought a suburban in Kansas earlier this year as it was hard to find the Diesel engine. I dropped off my suburban 3 days before my scheduled appt hoping to get it serviced before family come into town. Service desk was incredibly accommodating to making the service happen today and letting me know they would squeeze me in even though their schedule was full. They even offered me a Lyft ride to get back to my family as my wife was shuttling 3 kids around. Will add more to review once I pick the suburban up but this place s customer service has been incredible.Services: Tire rotations, Oil change

  Martin M.
2 years ago
Had my Subaru s body work done here after I was rear-ended in traffic recently. New hatch, bumper, and body panel work done in less than 3 days! And above all else, the customer service and quality of work was far beyond my expectations. It was paid by the other person s insurance and Dellenbach dealt with them directly so I didn t have to. When I picked up my car I was blown away by the quality of the repairs; my car looks brand new! And they even cleaned the car inside and out. I will definitely be coming back her for any future body work! Absolutely A+

  John Savage
a year ago
A full synthetic oil change under $75 is the best price in Fort Collins. I also had my tires rotated for $19 and had a warranty repair at the same time. I received regular updates and had my vehicle back the same day. Thank You!!!

  Sean Pederson
4 years ago
I've been using Dellenbach for several years. I've had my Impala, Silverado, Sierra, Suburban, Cruze, and Accent serviced here. I've also referred several friends and family to buy cars off of their lot. In recent years, I have found their service to be lacking immensely. I feel that when someone visits this dealer, especially for service, they are going to be received as an annoyance for bothering them with a problem.I've come in with specific requests that have been ignored. I've had to execute all the follow-up on my own vehicle because no one would call me. I've had to hunt down techs to find out what was done to my vehicle because there were no notes.My most recent service was the nail in the coffin. I had my truck in for service on a transmission and for an inspection. Providing my own follow-up after 8 hours, I was told my truck had still not been looked at for the transmission or inspection. I was told they would get on it shortly. Not an hour and a half later I get a call back saying there's no issues and to come and get it.When I arrive, the service attendant is not available. I check out to receive my receipt and tech notes and find there are no notes. I ask if anyone can provide me with details and they say they will have the service attendant that was helping me call me the following morning. I never received a call.I could have called and persisted to provide my own follow-up and investigated, but that's not why I bring my vehicle into Dellenbach. I bring it for service and professional maintenance or lack there of as I have experienced. My transmission problems continue and I have no idea what was done to my truck save for 27 miles on the odometer.My dealings with Dellenbach are over.

  Dara Jones
a year ago
Always outstanding service and care. Washed my car and even offered to take me back to work or pick me up from my home. Very satisfied customer. Always recommend Dellenbach to friends and family.

  Ryan Norton
a year ago
The Dellenbach Motors service department took really great care of my son's repairs. They even prioritized his repairs before leaving for out of state college.

  Karen Landau
4 years ago
I called to get a price for a tune up for my Subaru and was told by Tyler that he didn't know what that was. What exactly did I want. It is interesting that google knows what a tune up is but the dealer does not.

  Toolman008
2 years ago
Brought my truck in for a recall. Job took longer than expected so I got a loaner for no charge. Everyone was very kind and professional

  Pat Ciesla
2 years ago
Just had body work on my 03 legacy looks brand new. Super people and fantastic service! Love these folks.

  Dee Heath
a year ago
I love the people at Dellenbach! They make feel valued, and that they working to try and find the best service for me!

  Renee Paumen
2 years ago
I highly recommend bringing your vehicles here for anything that you may need done. They are knowledgeable and have great service.

  Timmy Milhorn
2 years ago
Good service I will be dealing with them more often.

  Ariel Figuracion
2 years ago
The personnel in the parts department were very helpful.

  yvonne keefe
3 years ago
Allen in the Body Shop is as good as they get!!

  Jimmie Shannon
2 years ago
Very friendly and great service.

  Ronique Tabbs
2 years ago
Very thorough and professional.

  Gary Waldron
2 years ago
Fixed our Caddy!

  James Bryant
3 years ago
Great service.