NAPA Auto Parts - Big Horn Sheep LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lourie
3 months ago
Many thanks to Nick who helped me with a battery for my car. He was extremely helpful, and ordered and installed a battery for me in about 15 minutes. Great customer service. I highly recommend this place. The battery was also very reasonably priced.

  may anderson
2 months ago
Yesterday I had a battery issue. Nick helped me determine my next move. He was polite, helpful and knowledgeable. If you need help at Napa, Nick is your go-to guy! Thanks!

  Gretchen G
a month ago
I've been using this Napa for 30 years and I am always happy buying whatever automotive thing I need.

  Jimmy Zamp
8 months ago
Great auto parts store. Very helpful owners who always have what I need or will get it quickly. I own custom and antique cars and they take the time to find the unique parts I often need. Great sale every second Saturday of the month with 20 percent off. Please Patronize then as we want to keep them in business.

  Sam Kim
6 months ago
We appeared 5 mins to close for a minor paint job from a scratch.Owner manager/gentleman take care of us like it was his own car. After detective work found the paint code and called it in 2 days.

  Felicia
2 years ago
My battery went out on me during our trip from Iowa. I was worried about prices in a tourist town, but they were fair and installed the new battery and took away the old away! We were back on the road in no time. Thanks!!

  Tanya Larson
11 months ago
I was in Estes Park on vacation when I got a flat tire. The flat was irreparable and when I tried to put the spare on I discovered one of my lug nuts was different than the rest. I first tried going to O'Reilly's. There, they attempted to sell me a $40 kit of different shaped keys. Thankfully, they were out of that particular item, so I was not able to make that purchase. When I asked about other auto parts stores in town, I was told that no other auto parts store would carry what I needed. I was told to call Estes Park Tire and Auto. Upon calling Estes Park tire and auto, I asked if they had the particular shaped tool I needed to put my spare on. Please note I had taken a picture of it on my phone to show to O'Reillys, so i was told there exactly what to call it. I offered to rent the tool from them so I could put the spare on. I was told that they may not even have the right tool, that I would have to tow my vehicle to them, and that they may have to drill out the lug nut. I then happened to see NAPA Auto Parts. I decided I had nothing to lose at that point and walked inside. The gentleman working the counter knew exactly what I needed. He showed me the tool I needed and it was only $9. Given the difficulty I had had up to that point, I was skeptical, and asked if he was certain it would fit. He assured me beyond a shadow of a doubt that it would fit. Imagine my joy when I got the tool back to the car and realize that it did indeed fit perfectly. I was able to put my spare on without blowing the rest of my vacation budget and I am forever grateful to Napa Auto parts. From now on, when I am in the area, I will make sure to check their first and I encourage others to do the same to avoid being ripped off.

  Ww
a year ago
People are normally awesome. The most annoying thing is the websites show things in stock and then the store doesn't even keep them in stock ever. It's 2023 shouldn't be hard to keep updated. So fyi call before you go.

  Sheila Love
2 years ago
Customer service was great. We needed a brake line right before closing. The guy stayed for us to show up after hours. Changed it in the parking lot. The NAPA guy checked to make sure if we needed anything else before he left, and hour later. Wonderful

  Chris Hill
2 years ago
Bruce! If only everyone cared as much as him. I safely navigated icy conditions because of him. If there is a way Bruce will find it. Spent a bit of time here and worth the wait, I just want everybody to know that if you're waiting and unattended it's because Bruce is giving everything he can to help everybody and you will receive the same help from him when it is your turn. It is a delight to find customer service like this. Thank you thank you thank you!

  Jasmine M
4 years ago
My battery died on a trip to Estes and the nice man at Napa really helped me out. He found my battery, helped me get it switched out, and was so nice to my kids and I. Everything was completed in a mater of minutes. I highly recommended this place. Customer Service was as good as it gets. =)

  Chris Ricciardi
7 months ago
It's a NAPA. But Nick behind the counter knows what he's got and he's good at helping you find it.

  Bob McDonald
2 years ago
It's car parts. What else is there to say. We have three different vehicles and they always have what I need.Feb 2022 needed a new battery. I wanted to get one with more CCA. They pointed me to one that would work. The staff is friendly and helpful.

  Caitlin Dobran
5 years ago
My bad first experience has been redeemed by 3 positive experiences since. The employees have been helpful and kind. They have even come out to my vehicle to assist with the things I purchased. I am glad I gave Napa another chance because they have been going above and beyond!

  ed marsi
2 years ago
This is a great parts store that is run by real parts pros. I was looking for a fuel additive to help my 6.7 Dodge Cummins that was having turbocharger issues. They recommended BG 425 fuel system cleaner. Not an inexpensive product, but I must say, the BG did the trick!! Thanks for the great advice!!

  Joe O'Mara
7 years ago
These guys really came through for me! A traveler from Missouri, driving my personal vehicle, and staying at Rocky Mountain National Park, I ended up losing my muffler on Old Fall River Road and NAPA of Estes Park was able to track one down and get it brought to the store next day! They were extremely helpful in getting the adaptors and clamps needed to hold it in place well enough so I could finish my 2 week trip and not make too much of a disturbance everywhere I go!

  Eric Banner
7 years ago
Needed zip ties. They had them. Limited tool selection. Probably could use more staff. The clerk helped me out, but was also on the phone with another customer the whole time. If you need a car part they're fine, but pretty no frills compared to other Napa shops I've been to.

  Jason
a year ago
Ordered parts online but wasn't able to see all the options so I got the wrong parts. Took them in and they found and exchanged my parts in 5 minutes. Good people

  R Yates
5 years ago
Saved my life. You wouldn't think you could get a sensor for a Land Rover in the middle of Estes Park overnighted, but they did it. I was able to fix my air intake system and get back to enjoying vacation thanks to them. Thank you so much!

  Mitch Barker
3 years ago
Outstanding customer service. My wife and I were stuck at Mary s lake campground with a dead battery. They brought a battery to us and even loaned me a few tools to get the job done. Thanks!!

  David Basch
4 years ago
Friendly, helpful staff. One of the larger NAPA stores I've been in and subsequently they have a large stock of parts. They carry BG Products and Amsoil products, which are hard to find.

  Angela Boyle
2 years ago
Wanted to give a big thanks to Nick and the owner!! They went above and beyond helping me with my alternator. They are awesome!!

  Earl Deloge
4 years ago
Needed a hydraulic hose right away and they took care of it quick. Great service and I'll use them again when we're in the area for work.

  Bruce Walters
5 years ago
If they don't have a part, there is an excellent chance they will have it within 24hours. Very helpful and respectful staff. Great people to do business with.

  Bill Haag
3 years ago
This is my only part store I like to use is Mainly because of Bruce, Nick and Amy ,they treat ya like family and they always go above and beyond to help you get what ya need and what ya might need to get that get the job done

  Joshua Blair
7 years ago
Very helpful staff when I stopped in with a small issue. Even took care of the fluid I had to drain at no cost to me. Definitely recommend them if you need some help.

  Jennifer Harrison
6 years ago
Super friendly and helpful service. If they don't have what you need, they're always happy to find it and order it, usually for pickup the next day.

  Lindsey Johnson
2 years ago
The people here are so helpful! I really appreciate the time the clerk took to help me figure out the parts I needed!

  Jim Addison
5 years ago
Helpful, friendly and knowledgeable staff. If they don't have what you need they can get it same or next day!

  Doug Melvin
a year ago
Super helpful and let us borrow their computer to check our CEL code.