AutoNation Subaru Arapahoe Parts Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  REAL NA GRINGA REAL NA GRINGA
9 months ago
I bought a used car from them worth 40,000 and during the warranty period I took it twice to have the brakes, suspension, and electrical details repaired, twice I lost days of work resulting in loss of money so that the next day Tell me that nothing was done to the vehicle. This was the second car I bought with Subaru and this time I think it was the last. I was very well attended by their Latino employees, but their repair area is very inefficient. Completely dissatisfied with this issue

  Nikita Fox
11 months ago
I want to thank Taylor Frangella Sayyora Arifkhanova from AutoNation for their work, they were patient, responsive, kind to us and tried to satisfy our requests and answer all questions. At the moment, in any Toyota dealership, you need to pre-order and wait from 6 months. Almost all Subaru models are available in this dealership and if you need a new car in less than a month and you also want quality service, then I recommend these guys.

  Jacob Daly
4 months ago
Bought some accessories online for my Forester. Everything came on time and as ordered.

  Tyler Graziosa
a year ago
The parts department provided me great service. I am a frequent buyer of parts from Autonation Subaru Arapahoe, and on my latest purchase I had a little mixup on parts. I went back and Andrew and Victoria were absolutely amazing on their service. Andrew initially helped me out and helped me find the correct part I was after and because of a weird situation with the current part I had purchased, he directed me to Victoria, the parts manager. He went above and beyond and followed up with her and informed her of my situation and she then reached out to me to help me out with a solution. I am now with the correct parts and I am beyond impressed with the level of service and respect they have for their customers. If you need parts head to Autonation Subaru.

  Jim
2 years ago
Not impressed. Ordered some parts from here; paid for shipping to my house. Later, they decided not to ship them at all.Emailed multiple times for clarification no response. Called multiple times put on hold for 10, 20, 30 minutes - I have better things to do with my time than wait on hold.Finally, drove 45 minutes and just showed up. They didn t have the parts ready after all - I ended up waiting around for another hour for them to figure out what s going on.In the end, I did get the parts I paid for, but the process was miserable. They wasted so much of my time! Customer service is low on their list of priorities.These days, there are many other ways to get Subaru parts. I ll be using those instead of Arapaho Subaru. I d recommend you do the same.

  Kate Wetherille
4 years ago
I really enjoyed having my car serviced here! I was able to schedule an appointment early enough that I could drop off my car before work and take the shuttle into the office. Not only was the shuttle easy to figure out and very efficient, there were free donuts and coffee while I was waiting. This is not the Subaru dealership that I bought my car from, but I wish I had! The technician was able to figure out what was wrong with my car right away and fix it for $0. I feel like I came out ahead because of the free breakfast! I look forward to having my car serviced here going forward.

  It's Me
3 years ago
I placed an order for 4 parts to be shipped to me. I received 3 of the 4 parts. There was no mention of multiple shipments. So I called and got no answer. I left messages, I got no returned calls. I emailed, I got no returned emails. So now I have an angry customer who has an incomplete repair and a parts department that is incapable of counting to FOUR! They also seem incapable of any kind of customer service to help me fix the problem that they have left me in. I urge you to source your parts form anywhere but here even if that process involves fighting large mythical beasts, large amounts of physical and mental pain. It would still be better than AutoNations Parts dept. (reference order number 5423366)

  Gary Col�n
7 months ago
Decent work on vehicles. Accommodating with the Lyft services. Communication can improve a lot.

  Molly McCormick
3 years ago
I purchased a 2020 Outback Onyx yesterday from Mikey O and he was the absolute best! I was nervous and hesitant, I've always been a Toyota girl but decided to take a look at the Outback. He explained everything and didn't make me feel clueless. I am a professional nature photographer and wanted something that can take me to the places I need to adventure to, as well as be comfortable and hold all my gear. Mikey made the process easy and he never once pressured me into anything. I can't wait to get out and explore more, I'm so thankful for Mikey and the rest of the team at AutoNation Subaru Arapahoe.

  A S
3 years ago
Ordered a spare wheel which arrived on time. Was not sure of price so looked up on their website for it. Drove over 50 minutes all the way out here to pick it up and the price they gave me was much higher than what their website shows. Furthermore, they will not honor the online price. The price difference was 47+taxes, so not a small amount either. This information should have been mentioned when I called over the phone, or at least when they called to let me know that the item was available. Waste of an evening.

  Deborah Michael
4 years ago
Mr. Kanin Not Prasertsin provided outstanding service for my 2016 Subaru Forester. I brought it in for a recall and they found a problem with the rear struts and it only has 23,000 miles on it. When I hesitated on the repair cost, he told me he would get back to me. He called the main office for Subaru and got authorization for the parts and repair free of charge. I told him this was my first Subaru, but it would not be my last. Thank you for going above and beyond. Deborah

  Sovanny Bazaar
4 years ago
We repeatedly kept getting bad services. With the last previous service, they were about 2 hours behind promised time. Today's service, which was an oil change, I was told about 1 to 1 1/2 hour. Well, it was 2 hours and 15 minutes before I get to leave that place (only because I told one the tech that I HAVE to leave). Oil change...2H 15Mins $58.60 If you don't see me driving a Subaru Ascent, this dealership is the reason why.

  Baylee
6 years ago
HORRIBLE HORRIBLE HORRIBLE! They sold me a car with bad breaks and the service team sent me away to get the repairs somewhere else, the manager there laughed at me and his secretary told me to go away. They ended up giving me a check for $400 but I should have sued. Don't buy from Automation it's a horrendous company.

  Dragonryder
5 years ago
You couldn't have a nicer, friendlier, more helpful staff. The people who work here from the service department to parts are just super nice.

  Fateh Redouane
a year ago
This place is a joke , bad service especially sales ppl , so helpful to sell you car but after that everything is poor customer service

  Scott Briscoe
3 years ago
The parts desk is knowledgeable and has dealt with a confusing array of orders I d given them.

  Ashley Cassidy
5 years ago
Ordered a few things for my subie. Everything came in a timely manner with updates along the way!

  Esaya gonzalez
5 years ago
Incredible service! I wish all dealerships were like this place.

  Ken Molcsan Jr.
5 years ago
Fast and friendly service. Helpful and knowledgeable service managers and technical team.

  Ray Ray
5 years ago
Parts department is friendly and helpful. Big shout out to Camaren for all his help.

  Mike Quam
3 years ago
The parts department is great. Friendly and helpful. Thanks

  Jesse Lopez
3 years ago
Salesman Michael was very friendly. New customer parking is sparse.

  Sean Brahe
2 years ago
Quck and easy, in and out brake service.

  Zachary Swan
5 years ago
Can't fix anything.

  Rex Horne
5 years ago
Excellent

  arati patel
5 years ago
Great service