O'Meara Volkswagen Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Henry Galdamez
a week ago
I was very impressed with the service and how fast it was done, and I didn't have to wait much. Also, my advisor, Heath, provided outstanding customer service by explaining what would be done for my vehicle. I was provided with shuttle service, and the driver was super friendly; I appreciate that.

  Archie Colgan
a week ago
I chose this rating because 4 months ago I came in with a heating problem. It was fixed . Since then I have had to bring my car in 2 times (3 times in 4 months) for HVAC related issues that you guys are saying isn t related to the original work. My car has never been in a shop before yours and now all of a sudden I get my HVAC system worked on and fixed but now my feet heating vents no longer work and my A/C no longer works either. And I m expected to drop $2,000+ to fix this because it s not related . Happy with my original visit but very unsatisfied with my other two. Staff was friendly, accommodating and professional.

  Nate Leutholtz
a week ago
Customer services is good. I went in to get rear brakes done, and they ended up just switching out pads. Unfortunately I m still hearing squeaking in the rear brakes when it s barely cold and the car sits for a while. So I m not satisfied at all.

  Michael N. Lacey
a week ago
My experience was excellent. Customer service was top tier and turnaround on the part that was ordered and installed was expeditious!

  Chynay
a year ago
I originally had used this location for a prior car issue and I had perfect service and communication with Larry! which is why when I got into a car accident I sent my vehicle to Volkswagen right away!This time around was very different I had subpar customer service and communication. I had to call multiple times because my service representative wouldn t call or update like she kept saying she would. I was told 5 times from her shed call me not once did it happen. I had to call to get any updates for anything or parts coming in and insurance approvals it was ridiculous. She told me when she tried calling it wouldn t go through or she left voicemails. She did not. I had a representative named Larry call me several times no issues so I don t understand how my assigned representative Brenda couldn t it just tell me the truth as she didn t call or attempt to call me. I understand it was holiday season and people are busy but not once could I get a straight answer from her or a call back ever without me having to call and pull teeth for some answers.Also during my claim time the final alignment and calibration wasn t on my insurance estimate which is needed for me to drive it safely. It took an additional 8 days for approval for something that should have been listed to start with.At pick up for my vehicle the entire drivers side interior was covered in mud. Nothing was clean. My car was detailed prior to my accident and no way that mud was unnoticed by mechanics or service team and not cleaned prior to my arrival and large payment! I m very dissatisfied in my service at this location especially with my prior good experiences. My last car repair my seats had plastic covers and mud foot covers not sure why this time no effort went into my cars cleanliness as before.Since O Meara messaged me on here to email their customer service but I haven t received any response from their office in 2 months! Never going back

  ken potts
2 months ago
Adam wright is an excellant service advisor.he has many years in this business which puts him at the top of this category.an advisor such as Adam makes a customer feel like they are being treated fairly and honestly.excellant job Adam wright!

  Vickie Sullivan
2 months ago
Stress free service from online appointment until pick up of vehicle. No waiting whatsoever and the service writer, Heath, was great to deal with.

  J T
6 months ago
(THIS IS FOR IF YOU ARE LOOKING FOR "CHEAPER"FINANCING)If I could do 2.5 I would. Customer service is great until after you've been shown a few cars. As a female this is why we bring men with us... I just felt extremely pressured to buy a car today. A car I could "afford" that was nearly $200 above what I wanted and was willing to pay per month. I felt the same pressure at the Ford location. Granted this is "justified" as usual salesmanship; however, there are dealerships and salesman who will pay more attention to you and your needs as a person than they will the sale itself. I just felt that the sale was more important than my limitations. Visiting alone the first time or I would have signed, but i didnt have my title with me. And again, if a friend hadn't helped me leave I would have signed for another car I can't prioritize that much money toward right now.DISCLAIMER:If you have the money and are looking for new cars great place to shop. I just don't have the money for the cars I was shown. Would have preferred to have been told "We don't have anything within your budget right now"But nice salesman, clean floor, good snacks, the colorado package is great. It's not a bad place. That's why it gets .5 more stars in honest. So not the worst place ever.

  Maira T
3 days ago
Always easy to work with and super friendly. Btw David is AMAZING . Super easy to work with and friendly rep.

  Wes Cochran
2 months ago
Customer service was outstanding from finance dept to sales. 3rd time purchasing a vehicle from this dealership. Will be back again.

  Dustin Short
a month ago
They got me in and out very quick for my 20K check up on our ID. 4

  Ethan Rivera
4 weeks ago
Justin was a very great help deciding on what I should do for my next car and made the deal super efficient and easy

  Charlette Randall
2 months ago
I always get fabulous service in the service department. I leave feeling my car is worked on by professionals and now I ready to roll!

  Mechelle Martz-Mayfield
2 weeks ago
I was able to get in right on time with my appointment. Service was quick and staff was friendly!

  Peter & Jennifer Snee
a month ago
Spent $1,000 on services and my car was returned without a wash. I would expect that for my level of spend.

  Yania Rugama
2 weeks ago
They were nice to tell me that my car problem was within volkswagen coverage and it was fully free

  Sarah Masters
2 weeks ago
Took care of all open recalls even ones I wasn't aware of. Helped me get transportation to and from the dealership.

  Joe Vealencis
a year ago
Adam and the team were great. I came in for my 10K service but also had an alert for my tire pressure and a small ding on my door. The team took care of almost everything in one visit. They ordered a tire replacement and installed that 3 days later and in less than an hour. The customer service was second to none. Absolutely highly recommend.Services: Tires, Oil change

  Katherine Norton
8 months ago
Heath is amazing to work with. He goes above and beyond. I would never take my car any place else. My car broke down and I drove it straight to the dealer. No techs were there but he took car of me and the car and they got it fixed.

  Heather Overturf
9 months ago
The O Meara - Volkswagen has been absolutely amazing. I usually shop around to the different dealerships for the best price on services for my vehicle. They were able to work with me on pricing, so I didn t have to take my car to multiple dealers. You will not be disappointed.Service: TransmissionService: Transmission

  Mark T
a month ago
Personable service, quick turn around time, parts came in quickly, and great communication!

  wayne nagel
2 months ago
Thank you Adam and team at Omeara for fixing the small oil drip on my new 2023 Tiguan.

  Nancie Connolly
10 months ago
My VW ID4 had a recall related to the batteries. My service representative, Brenda, was great. She understood that I need a loner during the service and she secured one. Plus she kept me informed as to how he service s progress.Service: BatteryService: Battery

  Sami Sample
9 months ago
The fact that they quoted me over $500 for a battery is just absolutely ridiculous and I hope NO ONE falls for that and pays that much. You could buy 4 batteries for that much. Absolutely ridiculous. We will be fixing the problem ourselves. They were very nice, I'm just absolutely not getting taken advantage of.

  Mike Noble
a year ago
Needed wheel opening mounding for my Tiguan. Adam in service got it approved under warranty. Part was quickly shipped and install was perfect. He also assisted me setting the memory seat feature as the owners manual was very misleading! Great job!Service: Body & TrimService: Body & Trim

  Aaron D
a year ago
Terrific customer service from the service coordinator and service manager. Both took the time to do multiple test drives with me to identify a problem that had existed for years and had been brushed off by another dealership. During the repairs they were transparent and continuously updated me with the progress of the repair. They gave me a loaner car at no cost during the repair as well. Terrific job by all in the service department.Services: Steering & suspension repair, Oil change

  Belem Salomon
4 weeks ago
to all the stuff frim service department they are so friendly

  Gregory Colasanti
11 months ago
I left my car overnight and hoped they would get to it early. After all it is referred to as the early bird drop. I received a call checking in at 8 am, But when I called at 10 to see when my car will be ready I was told maybe by one. When I inquired why it would take so long, since I had left it overnight. I was informed because people were waiting there for their cars. I was waiting to, only at home where I can be productive instead of the VW waiting area. I called annoyed and it seems they put my car right up and it was ready by 12. Everything else turned out good and I will still use O'meara for my services but I will be more clear in what I expect from them.Service: Oil change

  Jon Baker
a year ago
The work was completed efficiently, and it was done in a timely fashion. Heath and Adam were great. As an added bonus, I got to see Jerry my favorite mechanic. This is a very professional group, and I am happy that they are there to work on my car.Service: Oil changeService: Oil change

  Marissa Higgins
10 months ago
Adam was wonderful! He was super friendly and very knowledgeable. I had a laundry list of maintenance to do and he got it all done very quickly! Thank you O'Meara Volkswagen & Adam!Services: Tires, Brake service & repair, Oil changeServices: Tires, Brake service & repair, Oil change