Firestone Complete Auto Care

3.5 (325)

  2996 W 104th Ave, Denver, CO 80234
  (303) 515-7295
  firestonecompleteautocare.com
  Claimed

Tire shop Auto air conditioning service Auto repair shop Brake shop Car battery store Car repair and maintenance service Mechanic Oil change service Transmission shop Wheel alignment service

Service options

  • Curbside pickup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Everett Troya
2 days ago
Genuinely a fantastic staff! When they re in the garage, you can hear them laughing and having a good time, and getting work done. The big windows allow to see what s going on out there and it s nice to see such joyful people working on my car. Kat and Antonio especially has been amazing. I bought a standard alignment less than a year ago, and there is ware on the side wall of my tire where you can see I hit a kerb, and knocked it out of alignment, but they covered it under my non life time alignment.

  Amber Clark
a month ago
We've been going to this Firestone for years and never had any problems. Recently we had a problem with the tires we bought there a year ago. It sounded as if there was some sort of manufacturer defect. Tony made it right and didn't even make it a hassle for us. Kat listened to the problem, called Tony and he fixed it for us. Thanks so much Kat and Tony! Oh yea, and I didn't leave this review for the $5 off. I had already paid for my service. I wanted to leave the review because we received exceptional service!

  Cortez The Explorer
2 weeks ago
Called and spoke with Kat about a alignment and she was able to get me in same day. Ralen there lead tech got everything into spec when another shop was unable to align the truck properly. Kudos. Ralen deserves a raise. Ill recommend this shop again. Thanks guys

  bill blackburn
6 days ago
Highly recommended 104th and federal branch. I have had bad luck with tires getting punctures. Screws, nails,razor blades! The guys and gal really helped me out of a pinch! Went above and beyond! Thank you!

  Martin Veldsman
a month ago
Unethical service. Came in for a a flat tire purchased from Firestone 3 months ago. After a long runaround and argument about their record keeping not showing my account info, finally they honored my warranty.I returned home to find a different tire valve audibly leaking. When I came back a couple hours later they refused to take responsibility and called it dumb luck that I had a second tire issue. Don t know if this was a vindictive incident by the mechanic or an accident. Would not recommend this shop though.Additionally they are breaking Google review terms by paying customers to leave 5 star Google reviews. See photo. Avoid this business location.

  Myke Perez
3 months ago
My car started making a knocking sound every time I hit a bump and eventually, every time I drove. I paid Firestone $20 t Read text Read text out loud Read type text out loud o run a Diagnostics on my car. After an hour or so they gave me a Diagnostics report stating that I had missing side marker lights and needed to replace my inner tie Rod. To get it fixed the total was a little under $1,300 ($600 of that Read shared experience Read shared experience Read out loud Read typed text Read typed experience Read out loud Read type text out loud Turn up volume for accessibility Read out loud text Read out loud Unable to hear just to do the tie rod). I do not have that kind of cash lying around and definitely needed my car fixed ASAP. So I looked up the part and got under the car to see if it was something I could fix myself. I ended up finding out that one out of three bolts fell out of place for one of my rear shocks and another one was very loose. The knocking noise wasn't coming from a tie rod but instead, a shock that was ready to fall off. I'm a little disappointed that Firestone has way more knowledge than me in the mechanical department and wanted to charge me a ridiculous amount of money for a $30 part that didn't even need to be replaced. I am curious though, if I had paid the $1,300 to replace a inner tie rod and the knocking noise didn't go away, would Firestone charge me extra for another part or just refund me all my money back because they got it wrong? Or worst-case scenario, what if Firestone allowed a 1st time driver / elderly person drive off with a partially hanging shock. Not a good way to start the new year.

  Alyssa Sauer
3 months ago
They did awesome, I was getting an oil change and the time they said it would be ready..was 15 mins earlier..and they are so nice and honest. The gentleman that did the work came in and talked to me about my car!! They didn't try to upsell any unnecessary work!! I will be back!!

  Nathan Martz
a month ago
Victoria is wonderful! They made sure I covered all the bases for my service. She also helped me with pricing and their discounts before finalizing my bill. Thank you Firestone!

  Alexzavier (DrgnMstrAlex)
4 months ago
This location was amazing. I was headed from downtown Denver towards 120th on federal when I picked up something in my tire.Went completely flat in front of the Safeway nearby. Managed to limp over to the Firestone and the Person in charge was amazing. I had a final to start in just over an hour and despite having a busy schedule he was able to get my tire replaced and I made my final on time.Also had a great sense of humor and helped me calm down a bit despite my stress level over the inconvenient flat timing.Will be making appointments for more services in the near future.

  Seanathous Babbathous
3 months ago
I ordered tires online and set up an appointment. when I showed up for my appointment they didn't have what I ordered and quoted me an additional $200 for their bait-and-switch option. They weren't even able to install them during my appointment and tried to make me reschedule for a different day. I cancelled everything and went somewhere else.

  John Ward
3 months ago
This location has proved to be a convenient and reliable go to place that's helped keep our vehicles running well. They've done an excellent job with several repairs we've needed done to our aging cars. We're very satisfied with their service.

  Haley Ferrel
2 weeks ago
I couldn't be happier with the service. And the way I was treated here at this firestone.Larry was my tech and he was amazing. He went above and beyond. I will definitely be coming back

  Paul Vigil
a month ago
I take 4 autos to this location and always get great service. The team always does what is best for my cars. Cat was great!

  Coach Kuzo
3 weeks ago
I tried to get them to fix an issue they caused and they were upset. I get it this industry is tough but I ve been a life long customer and Tony talked to me like he didn t care. Service is dead.

  Owen Graf
6 months ago
I went in with a flat and Kat was absolutely the best. Her professionalism and knowledge were outstanding and very honest. I ended up buying four new tires. She is awesome and I'll be sending everyone I know to this location.Service: TiresService: Tires

  Behi� Akg�n
2 weeks ago
Kat s team listened to my concerns and provided a fantastic alignment for my Miata. Knowledgeable and respectful staff.

  Lorraine Schwarz
4 weeks ago
Walked in and got an immediate appointment for a tire rotation! Fast and easy. Price was also very reasonable

  61JG6J RDWARW
7 months ago
They made a one day repair of my check engine light issue. This included me being late for my appointment. I was expecting for the repair to be pushed a day or even two because I was unable to get my car to the shop on time for my appointment. The "check engine" light was on so diagnostics was also required. I got my car back that same day and have had no problems since. Firestone on 104th Ave did a great job.Services: Electrical repair, Auto engine diagnostic

  Hung Le
9 months ago
They did not give an estimate up front for an oil change (full synthetic, 6.9 quarts), and I was caught by surprise by a total cost of $150 at checkout before a $10 coupon. The same service at the dealer would only be $74.95. The front-desk person had not shown the work order and only asked me to sign on a digital screen.I have come to this place in the past, and have trusted the service at this location. But I guess it's time to move on to more honest garages.Service: Oil change

  Anthony
6 months ago
I brought my car for an oil change here twice and both times i was out in under a hour, great simple service. Reasonable pricing. Will come back.

  J R
4 days ago
Despite being very busy, Cat and their crew provided very good maintenance and customer service.

  Madison Miulli
a month ago
We re very helpful fixing the two issues in our vehicle and helping out with the tow company

  Miranda
7 months ago
If i could give zero stars I would. The customer service at this store is absolutely horrible to say the least. I brought my car in here more than one time and every single time I have been here I have been treated like I was incompetent and the employees were so disrespectful and belittling it literally brought me to tears. I would not recommend this place to my worst enemy, and Tony, Ryan and Catherine are some of the worst customer service representatives I have ever met in my life. They did unauthorized work on my car, and they even admitted to doing so, and they are impossible to work with. They tried to charge me over 200$ for a nail in my tire because it wasn t repairable and as soon as i took it to a different shop they repaired it in 15 minutes. Do not go here!

  Mike McQuiston
3 months ago
I will never go here again, my vehicle was leaking oil the day after an oil change but since they didn t do the oil change they said they would not touch my vehicle, I bought it to Firestone cause I don t want the previous place to touch my vehicle and thought I could rely on Firestone but I guess not I would ve paid for them to fix it.

  Sarah Buffum
a month ago
This is my go to Firestone. They are fast, efficient and extremely friendly. They listen to comments and concerns and fix what needs to be fixed.

  Oscar Perez
7 months ago
Put new set of tires on my wife car there last year tech put lug nuts on with a cordless impact never torqued lugnuts picked up car after they called and said it was done. Wife went to pick up kids from school wheel almost fell off broke 3 out of the 5 wheel studs. Took car back I was able to get car back at 5pm after staying there all day to insure they put everything on corectly . They don't care about appointment times is what I can tell you from the day I spent there they will tell you to drop it off and you might get car back in 2 hrs if you are lucky

  melissa Erman
a year ago
Excellent service. I had a popped tire and needed a new one. I went in and they tried to fix the hole but needed a new one. They ordered a tire from a sister store and I asked if I could come back the next day. I went in and they were short staffed. They said it would be almost 2 hours wait. I said I was super sick (which i am) and asked if i could come back tomorrow wince I couldn t wait there that long. Ray was really nice and just changed out my tire himself so I could go home and go to bed. Normally I m super patient and I get their short staffed. But he went the extra mile to help me out. Would definitely come back here!Service: Brake service & repair

  Monica Mata
a month ago
The gentlemen who helped me were awesome! Very friendly and customer service oriented

  jen miller
6 months ago
I dropped my car off at 7:30 AM and said I d be here to get it at 4 PM. It s 4:40, car is up on the rack with no one working on it. Happened last time I was here but it won t happen again.

  Matt Bloom
a year ago
Heads up they are extremely short-staffed right now and communication is bad. My experience today was not good. I scheduled an appointment 2 weeks out to put new tires on. Brought my car in at 8a for the appointment and left it there all day. Showed up to pick it up at 5p and they told me that they didn't have the tires and I would have to wait another 3 days. I feel misled and I'm stuck with a flat tire still.I feel for the workers. They were all nice. Just be up front with people about what to expect.

  Opening Hours

Monday 7 AM-7 PM
Tuesday 7 AM-7 PM
Wednesday 7 AM-7 PM
Thursday 7 AM-7 PM
Friday 7 AM-7 PM
Saturday 7 AM-7 PM
Sunday 9 AM-5 PM

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