Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sergey R
a week ago
I recently visited advance auto parts and I must commend their exceptional service:Their extensive inventory covers everything a car enthusiast could need.The team's professionalism and helpfulness stood out.They provided precise recommendations based on my requirements.In summary, this store is a top choice for auto parts. Highly recommendet!

  Jeannie Atteberry
3 days ago
I was told I could not return OR bring in a part to receive my core charge back at this store or any other unless it was the store I bought it from!!!! Before you question, yes I have a receipt. So to clarify, I asked if I bought it in Washington state I would have to go all the way back to Washington state to return or get my court charge? The answer that I was given was yes by the worker at the store!!!! God smacked to say the least!

  Spirit Owl of September
4 months ago
Diego was absolutely amazing!!! He went completely out of his way to change both my headlights for me in the snow at night!!! An made sure I got a 1 year replacement on both bulbs I would recommend this place to everyone an anyone. I am definitely going to be a returning customer. Thanks again Diego for your fantastic customer service

  Laura Dellaira
a month ago
Very helpful and professional. I got a flat tire outside of their store awhile back. The manager, Todd (?) and another really kind employee named Sergio (?) changed it for me. I would give this store business any day!

  Arvin Donner
2 months ago
The service of this store is great. They are very busy. But, I have some commentary on the company in general. Like it's competitors, AA is like the Walgreens or CVS of automotive products. You pay for the convenience.Case in point, I bought an oil filter wrench there when I was in a pinch. It cost me $26. It's a great wrench and I needed it in a pinch.So, grateful I was able to get it.However, going to Harbor Freight yesterday, which is about 15 minutes from my house instead of down the street, I found the same (or very similar) wrench for $4. Now to be fair, it was on sale but even when not on sale it would have cost me less than $10.And... I won't even start about some of the second hand tool stores in town and what their prices are.The kicker is AAs return policy is you have to return every thing as new and still in its package; and of course, their tools are in the tamper proof packages you have to rip apart to open.So, the moral of the story is don't go here first for any sort of tool because you are going to pay through the nose for it. I know... this is probably common sense but I had to say it. At least AA, got their $20 worth of negative advertising.

  Sherdell Sims
2 months ago
Extremely helpful staff... I had a perks reward number that did not want to work but the associate found a. way.. great service!!!

  Chris Wade
5 months ago
First they answered my phone call like some pros, then to my surprise they were helpful and polite. When I got to the store they had the part ready. Turns out it was the right part first try. Maybe it's just my lucky day? I'll be baaack. Hopefully these parts are good otherwise I'll drive through the front of the store like Terminator, you know because my brakes ain't workin.

  Tyler Pacheco
6 months ago
Probably some of the worst service ever. I watched a lady come into the store who needed a battery and could not shut her car off. She asked if they could install the battery which they claimed it was after hours at 7 PM. The store was empty and there was two employees inside the store. this lady was in distress and had no idea what to do because she knew nothing about cars. Luckily, I had my tool kit on me and was able to install her battery and help this Poor lady out.Pure laziness if you ask me. Or maybe the employees were just to incompetent to install a battery either way don t expect the store to do anything but the bare minimum.

  Katherine Reed
5 months ago
Very friendly staff, great customer service. Changed my car battery for me after going to two other shops that would not install a new battery.

  Ladybug Anderson
a year ago
I thought I already did a well deserved review. This is the location for your car needs. I've always been greeted even if their with a Customer they will still acknowledge your presence. No one has ever been rude. Their also very patient if you have a limited knowledge about cars. I'm probably 40 mins away now but I will still drive all the way to this one because it's worth being treated with respect and getting the help you need. Kudos to you guys! Keep it up!!

  Isaiah Garcia
7 months ago
I came in on an early Saturday afternoon. There wasn't any customers so it was in and out. The guys hello me find my part, great customer service skills

  Mikkayla Leigh Ann
11 months ago
They refused to help then ignored me in the midst of the conversation when another guest walked up. I was trying to explain what I was asking and A. Scott was extraordinarily condescending, rude, dismissive, unkind, and put me back on the road in an unsafe situation because he refused to be a kind human being.

  Thomas
7 months ago
Avoid this store at all costs, horrible customer service, everything is over priced & they won't allow any returns no matter what, even if the tool wasn't used. 0 stars if I could

  Jason Hiester
3 years ago
Had to stop in to replace a battery today at 8:10a this morning. It was cold and snowy out. The young man behind the counter was super helpful gave me good options and did not hesitate to throw on his coat, grab his tools and come out to remove the old battery and install the new one. He was kind, courteous and did it very quickly. What Great customer service! I wish I knew the young man's name to give him a huge shout-out and tell him thanks again. Good work and I will not forget the extra effort.

  Jennifer Peters
2 years ago
I pulled in there at about 10 minutes before closing and asked if they would check my battery. The Associate was so kind and patient, he checked the battery and then he checked the alternator and ran a report for me. His manager was closing and locking the door and he was just trying to help me out. It was great. THANK YOU!!

  Alicia Reynolds
2 years ago
I went here to get my headlights replaced and they were so friendly with helping me find the right bulbs and helping me put them in and fix what other companies couldn't help me with. They were so patient and didn't have to help me for as long as they did, but their excellent customer service has really paid off and I am only coming here for now on. They know what they are doing and really care for you. If I could give them ten stars, I would!

  Daniellamarcelina Velasquez
3 years ago
This was probably the most informative and pleasant experience that I have ever had at an auto store. Both Ivan and the tiny girl with glasses were able to walk me through my car's problems as well show me various cost solutions for them. I'm thankful for their patience in educating me and letting me make an informed decision.

  Kurby Accord
a year ago
Seth g . Is extremely helpful and is very smart dude helped me with a return of my brake tool smooth and easy. He is good at his job !!!!!

  Rachel Wilson
9 months ago
If I could give zero stars I would, rudest service I have even had. I would rather buy a new car than get anything from this store, don t go!

  Rachael Herriman
2 years ago
I went here a few weeks ago because one of my headlights was out. Mike was a great help in assisting me to find the right replacement. Will definitely be back for any auto needs in the future!

  M CR
6 months ago
Nice staff. Many available products in-store and online

  Leslie Blankson
5 years ago
Professionalism is the number one key to excellence and these guys have more than than that. I wondered how they are super knowledgeable about their items but I believe they've built their own brand. Great store outlook, great service and a clean store. Thank you for helping me out GOD bless you guys. I will always come back.

  Tim Biro
a year ago
Great team at this store. Very helpful and they made my visit easy and efficient. With so many auto parts stores to choose from, for me it's the people. I'm making this store one of my regulars.

  charlie avery
6 months ago
Do not go to this store, they are clueless here.

  Maggie Firks
8 years ago
Overwhelmingly positive experience and excellent superior customer service! Jimmy and Chris could NOT have been any more helpful, friendly, personable, caring, and overall just awesome. I am infinitely appreciative of their assistance and would recommend this Advance Auto Parts location to everyone for their auto parts needs. I will continue coming here for my auto parts needs going forward and will even drive out if my way. Thanks to you all, and great job!!!

  Ahad Mahd
4 years ago
Next time wait for the customer's approval on picking up his online order, so u don't tell the customers, oh sorry I can't return it because it is an online order and u have to come back after an hour.Why would the customer has to come back after an hour because of ur inpatient and speeding up the transaction....?

  Aaron McD
4 years ago
I'm always happy to swing by this location. The manager and the staff are super helpful and quick to greet you at the door. In the rare situation that they don't have what I'm looking for, they're always able to help me find it at another nearby store. Customer service is key, and this Advance Auto Parts location has a great team that understands that.

  Mike Mathews
2 years ago
Staff was extremely helpful replacing my battery. It was cold and windy but they took care of it even though it was a tough job. Will definitely be back.

  Janina Martin
5 years ago
This location is my go to source for my vehicle. They are very knowledgeable about car care and have all the things I need to keep my van in good shape. To top it off they rescued me on a snowy day here in Denver when my battery would not turn over the engine. They jumped the van for me with the cables I bought for less than $30 (should have had those already, but didn t so they helped me pick the best ones for my situation) and then the technician discovered the source of my problem was loose cables. He tightened everything up for me and saved me $100 on what I thought was needed -a new battery! I didn t even have to wait in line or anything. They are super nice and all around good guys. You won t be sorry to visit this store!

  Tammy Mae Vaughan RN
4 years ago
It is very easy to see this store's sign from a car in traffic on Colfax Avenue. Ample size parking lot in good condition. Entrance and store has handicap accessible. Walk-in and browse or create a shopping list online and your items will be ready to pick up when you get there. Courteous, knowledgeable and efficient staff.