Kaizen Collision Center - Commerce City

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Monica Alexandra
4 days ago
DO NOT COME HERE LOOK AT THE 1 STAR REVIEWS WITH DAMAGES.Not sure how they have an average of 4 stars, they'll take your car and return it not fully fixed with new damages and then refuse to fully compensate even after months of inconveniencing you by keeping your car and not returning it fully fixed. You'll get the car back with a dent or scratch and they'll say "oh we have no clue how that could've happened" and will try to deny it unless you have photo proof.I literally never write reviews but would not wish for anyone to waste time and money here.

  Anna Marshall
5 months ago
If I could do a negative star rating I would. I have been trying to get my car fixed after they didn't do it correctly. I have been calling to get in but they "can't find" my information due to changing systems. But they have a person that can get in old system but can't reach them. I am driving a car that is unsafe. Receptionist has no idea what's going on and calls are never returned. I have been trying to get something figured out. Sent me for an alignment check, wth. And when I went the vendor said they are still waiting for payment.

  Om Sanduja
2 weeks ago
The vehicle was delivered in time. The tepair was beyond our expectations. I will recommend Kaiza to all who is looking for unparallel service.Thank you

  Ernest villalpando Villalpando
a year ago
Took almost 4 months for just a (seat cover for airbag) apparently due to covid but after 3 months I decided to actually start looking for parts myself and just in one hour of searching I actually found two of them ( one hour) then took almost a whole month to get the part ordered and delivered finally when I got my car it had scratches! Dents!!!..... theirs more damage but didn t get thoseServices: Tires, Steering & suspension repair

  Jacob Zamora
2 years ago
TAKE YOUR VEHICLE TO CALIBER COLLISION OR ADVANCE CARSTAR. AVOID THIS SHOP. Took my 2012 Infiniti G37x here cause it got hit on the driver side front. It started off good then just got worse. Had a week longer than planned. Kept getting the "tomorrow you can pick it up" When i picked it up no one came out to talk to me about what was done. The hood doesn't sit flush on the passenger side. The front bumper isnt put on properly. Its off a little too much and cause it to sit improperly around the head lamps due to the fact they didn't put clips in properly or none at all. They didn't color match the paint to the actual color instead they just went with the original color and its a different shade. I have to take it to another shop to get it fixed the RIGHT way. A Good Shop could use some sort of quality control maybe it will be a good shop then.Services: Painting, Body & Trim, Welding

  Guadalupe Torres
9 months ago
They took almost 4months to fix my car and after that there's still issues with it dont bring your car here do the extra mile and go somewhere else

  Dean
9 months ago
My truck was returned after repairs for a sideswipe on the passenger side. The door is not flush and they left over spray all over the truck. The estimated delivery kept getting extended because only one technician could work on my truck. Overall I m extremely disappointed. Use this shop at your own risk.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Leo bullard
3 years ago
Amazing customer services great people im very happy that my car is with them the go out of there way to help tou out the treat you like family and there work speaks dor it's self.....i even went back so manny could cut and polish my whole truck i have a black dodge Durango and it had so many swirl marks and small scratches i was amazed when i seen it when he was done it looked like looking in a mirror manny you truly have a gift keep up the great work.....and if you want your car to look like it just came of a show room floor and brand new ask for manny he will take care of you tell him Leonard sent you trust me you will thank me

  Danielle Collins-Gottschalk
2 years ago
Our vehicle was in an accident in 10/2021. We chose this shop based on a prior experience with their other location in Northglenn. When we started the process our customer service was top notch. When the manager that we were working with left, service went down hill quickly. Parts that were on our truck that had to be taken off to be painted were just thrown into a box in the bed of the truck, new parts were ordered incorrectly. Work that was billed to the insurance and paid by the insurance was not done, and when we asked about why parts that were paid to be replaced weren't we were told it was fine and that it has a warranty if leaking occurs. When the incorrect parts were then put on the truck, and having issues we took our truck to a different shop that they referred us to, the new shop was told things are fine and they are not correcting their mistake. I would not use KAIZEN if they were the last shop on the planet! Their office manager is unknowledgeable, and the shop manager is under trained. The whole set up has very poor communication and customer service.

  Ivana Nguyen
2 years ago
Terrible receptionistShe is very disorganized. I came in and she got me to sign the wrong paperwork, didn't ask for payment when I picked up my vehicle because I went through insurance, called me a month later FURIOUS at me for not completing a payment I never got asked for during the time of pick up. Never received an email to complete payment -- nothing yet she was furious at me. When I dropped off my car I asked if I could continue to drive my car until the car parts came in, she said yes no problem. Turns out I had to leave my car there overnight for them to fill out paperwork on it. She wasted my time because now I had to drive back to the repair shop. She does not know basic information on how the insurance/car process works. No clue how she still has a job at this shop. Terrible customer service.Lastly, I picked up my car and the check engine light turned on two days after I got it back. It never came on before. The shop claimed it had nothing to do with them repairing the vehicle. Sounds sus if you asked me.

  Austin Foote
3 years ago
The service was spot on. The work was all expertly done and the fit and finish of everything seemed like I was never in an accident. The customer service is first class and I was consistently informed about the progress of my vehicle. Car was done exactly on time and it s by far the best experience I ve had at a shop. Use them. You will not regret itService: Body & Trim

  Bobby Cowden
3 years ago
Horrible experience and never again.Dont let those good reviews fool you.Brought my Chrysler 300 to get Front end brackets replaced and a new passenger fender. After pulling bumper off I was informed by Ray that fact needs new brackets as well discussed and that they can be replaced minus all the glue I had on there and. The price went up. So as this was going on apparently him and the installer didn't communicate that the brackets won't be installed nor work. So when I picked up car we walked it and Ray had said brackets were replaced that will sit flush and eventually will need a bumper and they couldnt get all the glue off.. Now according his diagram on the computer it showed male female brackets and no matter what could be done because they could clip in and attach. So got lied to saying they was done ,but yet the clips are in cup holder. So when I called mad about it he made no attempt to fix it. Besides calling me back and offering $200.00 to not leave a bad review and leave it as is. I took the money and still left a review because of this. So when I try to contact the owner All I get the run around and he's not there or he won't be in or I'm his daughter u can talk to me instead. I advice not to take your car here. Price will go up,no communication, pay for parts not get installed, lied to, list goes on

  Valentina Gallegos
2 years ago
Brought our vehicle here for repairs after an accident damaging the front end of our vehicle. They replaced our bumper with one that is not the same color and is continuing to come unattached. I have called/emailed, my husband has gone there to address the issues and we have not heard from them. There was one manager at the time of repairs then another shortly there after. I am almost to the point where I will have to get a lawyer involved to get any attention from this company to do what s right. We entrusted them with the task and they failed.Service: Body & Trim

  Caroline Gordon
3 years ago
It's rare I take the time to write reviews, but when I do, it's when I encounter a business that exceeds my expectation and goes tenfold past the average bar that is typically set for whatever services I am seeking. Let me tell you, A Good Shop is my auto shop for LIFE! For anything I need done I will always choose A Good Shop. Twice now this business as exceeded my expectations. The work is thorough, immaculate, and the job was done early each time. Not by hours, by days! Every day I would receive text updates on how the work was going, what they were working on, on that particular day, and what the continued or new ETA would be. The car is always returned washed and the interior detailed.My 2018 Tahoe was hit right before Christmas by a RAM. Took out my bumper and did a number to my front and underneath my front end. A Good Shop did an amazing job making it look like it never even happened. Their work is backed for life, on top of the insurer's claim that will back the work for life. But regardless, know that if I ever did find a flaw in their work, for life they would honor and back all their work... though... the work done was remarkably flawless.There is mountains to say about integrity and honesty. This last time, I left my wedding ring set in my car because I wore it to work were it or my hand can be damaged or injured. I looked high and low for my wedding set. At one point I wondered if it was is my car. Well wouldn't you know, sitting in my beautifully detailed cup holder sat my wedding set.Thank you A Good Shop. Whether it's just a tune up, a repair, or an accident claim where I know you will take care of everything from A-Z, you are my trusted shop. It is rare to find such a place as this that runs so honestly, does such a thorough job, and the prices really can't be beat unless you want to sacrifice service or the repair.-Caroline GServices: Painting, Electrical, Auto engine diagnostic, Body & Trim

  David Gehlert
3 years ago
A Good Shop should rename themselves A Great Shop. Very pleased with my experience. The quality of the body work they did on my car was top notch. They kept me informed during the process and coordinated flawlessly with the insurance company that paid for the work. Highly recommended.Service: Body & TrimService: Body & Trim

  Shaun Barnes
5 years ago
Recently took our wrx to a good shop to get the hail damaged fixed. The crew there went above and beyond to ensure we were happy with our car.The new parts and paint matched flawless and look like the hail never happened. The manager Johnny and Angela at the front desk were very friendly, and very good about answering any question, and keeping me up to date on the whole process. Great job.

  Gabriel Garcia
3 years ago
I had took my Toyota 4Runner in to get the driver side mirror fixed and from the start Kristina ( General Manager) took great care of me from start to finish. Kristina was very kind and I appreciate her & I believe his name was Lorenzo who also repaired my vehicle went above and beyond as well. I would highly recommend their shop! Thanks for ALL your help and time !

  Stephen Smith
2 years ago
Very slow work and lacking communication. However, when the work was finished, it was done well with high quality. If you have no important timeline or you aren't dependent on your vehicle and you want quality work, then this shop is a good choice. Otherwise, find someone else.Service: Body & TrimService: Body & Trim

  Martha Bocanegra
6 months ago
Worst place to take your vehicle very unprofessional not educated bad customer service,They ladies in the office need more training...RED FLAG ALL OVER....I REPEAT DO NOT TAKE YOUR VEHICLES THERE IM STILL WAITING FOR MINE TO GET DONE ITS BEEN 5 MONTHS..Worst decision I've made...

  phil martinez
9 months ago
This location was very unprofessional and sound like she had no idea what her name was and made me fill uncomfortable.If you take your vehicle to this place you may get a little more than you bargained for with body work.

  Jordan Shabot
3 years ago
Good honest people. Brought my car in via Gieco, they made it very easy, communicated clearly with text messages, provided completion ETA that they met, and updated status regularly. Shop is clean and professionalService: Body & TrimService: Body & Trim

  Amanda Pond
3 years ago
Kristina and team are absolutely amazing! Never in my life have I ever received such meticulous care and outstanding customer service. I cannot recommend more highly! They ve earned a customer for life!!!!Service: Body & TrimService: Body & Trim

  Jay Yu
2 years ago
Professional and on time work! Great customer service. Everyone is so friendly and helpful. Keep me updated with Geico repair. Over all a great experience. Highly recommended.

  John Graves
2 months ago
Great shop and very friendly employees.

  will garcia
a year ago
They don t pay their vendors for the work they did. Apparently I m not the only one. 5 months of trying to get paid has lead to nothing. The accounting department won t respond to emails. Very sad.

  Alyssa Sanchez
3 years ago
I appreciate how they kept me informed and updated on my vehicle! Would highly recommend to anyone in need of a good repair shop.Service: Body & TrimService: Body & Trim

  Ted Garcia
4 years ago
took my Durango in to get repaired.. when I got home with it..it smelled like a fire pit.. personal property missing . contacted them about my concerns...am still waiting... what they told me about my missing items.. I don't believe..think they have an employee with sticky fingers working there.

  Brad Briggman
4 years ago
I was hesitant to come to this shop because of the area it's in. After seeing the shop in person as well as meeting the staff and onwer I and happy to say this is the shop I'll be going to for body damage. I need to check out their other shop for maintenance issues now and hopefully have a good experience there as well.

  Luz Castaneda
3 weeks ago
Save your time and go somewhere else

  Solomon Geigle
4 years ago
Really helped me out in a pinch with a radiator thermometer. Awesome shop, would definitely go here again!