Van City RV - CO

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nancy DaCosta
2 weeks ago
We loved working with Jill George to find our perfect, very first RV. She was extremely knowledgeable and patient with us and answered all of our questions quickly and thoroughly. Even when we made a late decision to change RVs, Jill didn't miss a beat and was right there to help us along to find what works best for us. We LOVE our new rig, and highly recommend working with Jill and the rest of the Van City crew up in Colorado Springs.

  Kelsey Parsons
6 months ago
I cannot speak highly enough about our experience with Van City RV!! We have been working with Jill George at Van City RV for about the last two years, from when we started looking into RVs through the process of purchasing from a manufacturer with a long waiting list. From day 1, Jill helped us feel informed about the purchasing process and the "dos & don'ts" of RV ownership, and we really appreciated her clear and prompt communication style (especially given that we opted for a vendor with a long waiting list).Jill sent out frequent updates from the manufacturer to make sure all of us who were waiting for our vehicles had all the information she did about production updates, and was always willing to respond to emails or jump on a call to discuss options. Jill is kind, helpful, knowledgeable, and everything you would want from someone helping you navigate a big purchase like this. There is nothing I would change about our experience working with Van City RV (especially Jill George!), and I would happily work with them again!

  Marco Barcelo
a month ago
My experience with Van City is not in the customer experience, but in the management department, specifically in the hiring process. They had an Ad for hiring offering $35 an hour for an experienced person. Even tho, I have the experience they require, I did not have the experience specifically on RV, which, I agreed. Here s the reason of one stars. When the manager asked what I was looking to make and taking in consideration that I have experience but not specific on RV s I said $25 per hours. It s hard to describe his reacci�n of surprise and almost insulting face he made. He said and I quote $25 in hour????? There s no way I can pay you that much, even with years of RV s repairs and and being certified!!! Then I asked about the $35 and hour that was advertised in the ad?He totally ignored it and didn t explain anything about. We ll call you he said.Never heard back. Not that I was expecting it Don t advertise certain amount when you have absolutely no intention to honor it. Even for experienced and Certified candidates.!!!just to fish!!!

  michael clare-salzler (mike)
11 months ago
We purchased a Class B RV from the Colorado Springs Van City RV. The entire experience from the first conversation to picking up the van and driving away was terrific. Our sales person Joe Hurley was outstanding, a great communicator, responsive, addressed all questions and concerns and made us feel very comfortable throughout the process. We also have a great experience with Laurie who handled the paper work and financial transactions and the walk through with Bill was very informative and helpful. i cannot say enough about our experience. We highly recommend Colorado Springs Van City RV.

  Punkin Smith
8 months ago
I saw a friends Leisure Travel which he bought at Vancityrv in Vegas. I wanted one so I got online to inquire but went through the Colorado Springs Dealer. The sales lady- Jill George responded to my inquiry online and worked with me until we found the perfect model and floor plan She worked on getting me the best price and the purchase was smooth. A 3 1/2 hour class on operating the rig and we left very happy. It was exactly what we needed and Jill visited us at the campground and wife and I could not be happier.

  Steve LaMere
6 months ago
We recently purchased a 2023 Coachman Prism from Joe at Van City RV in Colorado Springs. We could not be happier with the entire experience! If you are looking for an RV of any kind, go visit Joe! Especially class b, class b+, and class c. Great selection!

  Steve Doubleday
7 months ago
Our propane started hissing loudly whenever we turned it on. We were three hours away. On short notice Lori got us an appointment on a Friday afternoon. Victor was great. In minutes he figured out it was a broken propane regulator. We had a spare and he had us on our way in an hour. Also, he noticed that it didn't look like a factory recall had been done on our awning, even though we had been told it had. He checked and he was right -- old parts, not the new. Something for a future trip. We'll be back!

  Richard Bird
4 years ago
An absolutely stellar experience - and I don't give high praise lightly. Jill George went from giving us a brief explanation of a 4x4 Sprinter that caught our attention to guiding us through the entire process of acquiring our new adventure vehicle for the mountain life - flawlessly. Can't recommend highly enough.

  brian milnick
2 years ago
Jill George and team came thru for us on our new storyteller. Even with all of the Covid delays and uncertainty our van was delivered on time and we are thrilled! Communication from Jill was timely and the entire process played out exactly as she described. This is SO rare in this industry and is a true credit to their organization. Highly recommend! Thanks Jill!

  Sig Jedynak
3 years ago
I want to thank the service people at Van City RV in Colorado Springs. I had two problems that were fixed quickly and professionally. I want to thank Mario for fixing the Truma Aquago water heater on my Leisure Travel Van and Dale for coordinating with Truma on the Warrantee work. Bill and Victor replaced a broken Winegard Connect 2.0+. Thanks guys. And most of all, Christi Decker who ordered the parts from the vendors and got me into the shop in quick order as soon as the parts came in. Thank you all and much thanks to Joe Hurley who helped us get the Leisure Travel Unity RL that we wanted.

  Cindi Mcknight
9 months ago
This service shop provided excellent service and repair a couple years back. We did not leave a review but wanted to now. He helped with our air conditioning and fixed a few things that were coming apart where the factory did not attach them well. Warranty work and additional work was Perfect when we got it back. The repair worked and we never had issues after that.

  Michael McCormick
4 years ago
I would NEVER suggest buying a vehicle from this group. They misrepresented the condition of the vehicle, they were not able to explain how many of the aspects of the vehicle functioned and the vehicle was not ready when I arranged to pick it up. Additionally, there was hail damage to the top of the vehicle I didn't notice until I got it home. I got a "not our problem" response when I contacted Van City about the damage. Horrible customer service.

  Alicia Coghlan
3 years ago
Jill George at VanCity Colorado helped us find the perfect RV for our family. Jill was incredibly diligent in chasing down all of our newbie questions in a very timely manner. She responded almost instantly to our inquiries and really walked us through the entire order process. We had looked at the same RV just 20 miles away from home, but the sales person did not get back to us...Jill totally got our business even though she is 1500 miles away due to her professionalism and commitment to her customers. I would highly recommend her and Van City to anyone around the country looking to purchase an RV.

  Roger Haack
4 years ago
Just picked up our 2020 LTV MB from Van City RV. Excellent service, got our questions answered. Had to wait for production and shipment out of Canada but so worth the wait! Joe Parisi did a great job answering our questions and keeping us informed.

  Brandt Lovell
3 years ago
Jill George is incredible. All buying experiences should be like this.I'm not sure I'd have purchased anything by now if I hadn't reached out and connected with her. I've been on the sidelines considering making a purchase for well over two years. I called her with some basic questions not knowing the process of "RV" ownership. She was incredibly patient and answered all of my questions. She didn't pursue a purchase from me, she became a trusted advisor through a few sporadic interactions when I reached out to her. It made a huge difference. Beyond that, I had a very specific interest in a model/color/trim and when I reached out to her they were not available anymore. Within a week or so, she reached out to me when one suddenly became available knowing it wouldn't be available for long. I spent a few hours asking her some questions...and then decided to purchase. The entire experience working through her and the Van City team when I arrived in person was really seamless. I could not recommend working with her and Van City RV of Colorado Springs more. Steven gave me a walk through for a few hours when I arrived to pick up my adventure rig :)

  Sharlet
4 years ago
My experience purchasing my Pleasure-way Lexor from Van City RV in Colorado Springs was easy and stress free. I highly recommend salesperson, Jill George!! She is very knowledgeable and walked me through the whole process. She obviously loves what she does and answered all my questions. I live in Texas, and she even went the extra mile to find out that my local Dodge dealer would work on my van if needed. It s also important that Van City RV will do any warranty repair on my Pleasure-way. I met Brian who runs the service department who already knew about the fix to a recall on the awning. I also have to say that the walk-through with JD was very thorough. This is my second RV, and my experience with Jill and Van City RV was MUCH better than when I bought my first RV!!!

  Charles H
5 years ago
Best customer service I've had at an RV dealership in a long time. They gave me such a great deal on my New camper I feel like I stole it. If your in the market definitely go see them.

  Anker Bell
3 years ago
Jill GeorgeIt was a bit of luck that we found Jill. We contacted her via her company s website regarding an RV and she immediately contacted us, discussed our needs and promptly answered our questions. Her knowledge of the vehicle and the manufacturer s details was impressive. No matter how detailed or obscure the questions, either she answered immediately or she researched it and promptly filled us in. Her enthusiasm, upbeat attitude and professionalism stand out in the world of RV sales. We had a delightful experience with Jill and will recommend her to our friends.

  Alisa Owens
a year ago
Great sales team TERRIBLE SERVICE TEAM. We had a great experience buying our LTV Unity MB with VanCityRV Colorado Springs in Feb.2022. When we picked it up and were given our walk through there was an issue with the awning arm (this was a used vehicle so no problem). We inquired about ordering a new one and were told we would be given a price when they could get the part. With supply chain we were expecting a long wait. A few months later we checked back and were told it was never ordered and the guy didn t work there anymore. We have been trying to get the service department to find us the part since August. Every time we called they didn t have the info they needed to get the part. Pictures were sent. Then labels with SN # s. Never asked about it being covered by our very expensive warrantee, she offered to check. Never did. Called warrantee co, was told the part was covered I needed to have VC send the work order. Did that. Now it s Jan. Nothing. Finally decided to do a little work, find it myself. After about 20 min of research the part was being shipped (the one they could never manage to find) at a cost of $10 instead of replacing the entire unit. From a COLORADO company up the road. In the meantime we had been inquiring about upgrades totaling over $7,000 which we were hoping they would do. It has become such a hassle that we are looking elsewhere to have the work done. The service mgr really acted like they did not want to do the work. They did not want to advise on any parts without charging us for the advice. They wanted us to buy all the parts ourselves so we could save $$ on shipping and mark up . I guess they really did not want to do this work. Apparently $7000 is a drop in the bucket for them and don t need our business, after buying a $100.000 plus vehicle.If you are looking to buy here, great place. SERVICE? Go elsewhere. They have no idea what service is and apparently don t need the business.

  Eunice Rubio
2 years ago
We just completed our purchase of a 2021 Coachmen Nova. Jill George worked with us from the very beginning (June 2021) until yesterday when we finally got to pick it up! What a pleasant experience it was! Despite all the unforeseen supply shortages, Jill did her best to keep following up with Coachmen and keep us apprised. The entire team at VanCity RV is amazing! Karl made the signing process so easy & effortless and Bill M. did a phenomenal walk-through with us. They have been patient with us, as we are new to the RV world. We couldn't have asked for a better experience! Thank you everyone at VanCity RV!

  Julie S
3 years ago
We had a great experience buying our new Stealth Storyteller at Van City. We were very impressed and enjoyed working with Jill and all the team. This was so much easier than driving all the way home from Iowa like we did when we previously bought a Revel! We will gladly purchase our next RV from them. Thanks Jill and the team!!

  Real McCoy
2 years ago
Some reviewers miss, that they have a part to play in creating their own experience. In these post-modern times, recreational vehicle dealers face many challenges. Even dealerships with strong customer service ethics cannot control manufacturers, manufacturer's supply of parts and the quality of units that have decreased due to cost cutting at factories. Van City in Colorado Springs, Colorado can be a great friend and help. Take responsibility for aspects of your scenario that you are causing by circumstances you bring from manufacture preference, lack of maintenance diligence, personal karma, confusion due to lack of research and all that may affect Van City's efforts to keep you happy at your camping sites and on the road. Learn about your unit, your manufacturer's part supply status, about battery types and tire quality. Do the maintenance actions on equipment that are needed. Be aware that the dealership you schedule parts ordering from, should be the location where work is accomplished. For example, attempting to engage Van City in a 3 way warranty job where another shop is doing the work and VCRV is ordering the parts, crosses ethical and practical lines (even if the manufacturer says it is fine with them) causing dissatisfaction to become probable and self-created. I like their industry knowledge and repair capabilities. When I deal squarely with them, they give me ways to accomplish what is needed, and go out of their way to bring the experience together.

  Chris Molina
a year ago
Bought my Thor in another state and Van city did some warranty work Did a fantastic job and the staff was friendly. We traveled from Elizabeth and they even gave us a ride to eat breakfast while they worked on the vehicle. The crew working on the Van was informative and walked me through the vehicle when done. Just a great place.

  John Silver
4 years ago
I recently purchased an Intech RV Pursue from Van City RV. My sales consultant, Jill George, was perfect! She was extremely responsive and quickly replied to all my questions (even after hours). I would highly recommend Van City RV. I was impressed that I received a survey a few weeks after my purchase. This tells me that they are actively working on continuous improvement of the customer experience. Well done.

  Cisco Aragon
2 years ago
If you are shopping for an RV stop looking at other dealers and give Jill George a call at Van City In CO Springs. I spoke to a handful of dealers in regards to Class B RVs and all of them treated me like a sale with a take it or leave it approach. None took the time with me and they did not seem knowledgeable about the RVs.Jill was not only the most knowledgeable and professional person I spoke to but she took the time to listen to my concerns and answer all my questions. I forgot about a question I asked and she reminded me about it and answered it! Unbelievable! The most important thing is Jill treated me like a human being and not a sale. It is 100% clear that Jill cares about getting you in the RV that is right for you than just making a sale. Because of Jill I was sold and didn t blink an eye to give her and Van City my business. Thanks you Jill for being so awesome and I look forward to delivery day of my new 2021 Storyteller Stealth!

  Brad Bolton
3 years ago
Just ordered a new Dynamax DX3 Super C from Van City through Jill George. This is our 7th RV purchase over the past 50 years and hopefully the last, and this buying experience has been the best ever. Jill is wonderful to work with. She provided excellent communication throughout the purchasing process, really went to bat for us in ensuring that we received top value for our trade, and exhibited outstanding patience and understanding as we asked lots of questions and waffled back and forth between models and dealerships. Van City RV is a great dealership to do business with, and Jill is a wonderful salesperson who goes the extra mile to take care of you. I love these folks!

  Todd Johnson
2 years ago
Jill George is my favorite person ever (outside of my wife:)) She was such a joy to work with and was genuinely excited for me throughout my Storyteller journey. Jill and Storyteller are a perfect duo!!COVID brought so many challenges and heartbreak, but also many positives. For me, it slowed life down and took me on my first van trip. It turned out to be one of our best trips to date.I m so happy to be part of the Storyteller family and to have met such a wonderful person in Jill. I highly recommend reaching out to her for your RV needs!!!Thanks Jill:)!

  Carol Hibbert
2 years ago
I will ALWAYS take my RV to Van City in Colorado Springs because of the wonderful service I receive from Victor Montano. He is kind, friendly, honest and cares about his customers and their rigs. I know I am in good hands because of Victor. If you re looking for an honest person to help you with your RV or trailer then Victor is your guy at Van City RV in Colorado Springs.

  Tim Littleton
3 years ago
Made our first RV purchase at Van City in Colorado Springs, a 32-foot Class C Motorhome. Andrew was extremely helpful before, during, and after the purchase when it came to answering questions and providing information we needed to know. During our walk through on the day of closing, JD was most helpful with his intimate knowledge and wisdom based on years of experience. The entire team was a pleasure to work with. We've already been camping in the rig for a long weekend and so everything has worked as advertised!

  Mindy Johnson
3 years ago
Jill George was so helpful over the phone and in our face to face visit at Van City. She took the time to get to know us and our needs while shopping for an RV. She was very honest in giving us direction and she was very knowledgeable on her products. Unfortunately she did have an available unit and we did not want to wait to special order, otherwise we would be doing business with Jill.