Springs Automotive Group

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bridgette Bogan
2 days ago
Thank you for the great service. I had automatic running boards installed on my vehicle. They did a great job. They also took the time to teach me a few things about the specific ones I purchased. I will not hesitate to recommend them to anyone in need of service. The atmosphere was welcoming and all of the employees like their job which is always an indication of a well run business!

  Gianna Key
a month ago
We dropped off a 2015 Honda Civic with 60k miles because it was having trouble accelerating. 1 WEEK LATER, they said the transmission was "bad" and it would be a $5800 replacement. I questioned them and asked specifically about the transmission fluid and they said the fluid looked "decent" and that wasn't the problem. They couldn't give me answers as to what was wrong. We decided to have it towed to Honda for a second opinion.It was dropped off to Honda on Friday and the same day, they said they saw a loose pressure switch and it was leaking transmission fluid and causing the transmission to slip. They said and I quote "Most of the transmission fluid was lost and needs replacement". They also took a video of the underside of the vehicle and you could CLEARLY see the mess of transmission fluid on the bottom. We paid $300 for the fix and had the vehicle back in less than 24 hours. It's working great now.We are extremely dissatisfied with Springs Automotive Group. Their negligence is unbelievable. We're giving them the benefit of the doubt and assuming they didn't even look at the car because there's no way they saw leaking fluid and assumed it wasn't an issue. We have a baby due in October and blowing through that much money would've been a massive setback. ALWAYS GET A SECOND OPINION!!!!!!!!!!!! We will never return here and will tell everyone we know to steer clear.

  Eddie Mejia
6 months ago
VETERANS BEWARE! I bought a car for my son two weeks ago from this dealership and it caught on fire and burnt to the ground. I called mike and and showed them pictures and mike could care less. I've served this country honorable for 22 years. I've attached photo's. This is by far the worst dealership experience I've ever had.

  Gabrial Mielke
2 months ago
By far one of the best experiences I ve ever had with a service department. Huge shout out to the manager Dale, the service rep Manny and the mechanic Doug. I recently purchased a used Jeep from SAG and got the 1 month/1000 mile warranty. There was an open recall on the vehicle at the time of purchase, so I took it to a Jeep Dealership in town to get the recall done, while there, this so called reputable Jeep dealership told me there was a few things that Needed to be fixed. So, I took it to the SAG-Service department, seeing as I had this warranty. Dale was honest and said this other dealership was just looking to make a quick buck. He took me back to the shop and showed me, on my vehicle, that they were lying to me. Most dealerships will just tell you that something is wrong, but Dale, Manny and Doug took the time and allowed me back into the shop, and actually showed me what was really going on. To me, that s an honest and trustworthy service dept. Furthermore, another problem came up a few days later, and they were able to get everything fixed, all within the warranty. I would highly recommend getting your vehicle serviced at SAG. They re honest with fair prices, and the entire staff is friendly and courteous.

  Faith Madison
2 days ago
If I could I would give negative stars. This is the worst dealership/shop I ve ever experienced. Bought a car from them in September with their 30 day warranty, I told them that the automatic car I have is shifting way too hard from 1st to 2nd. They proceeded to try to tell me that they replaced the entire transmission but then when I brought my fianc� in, they said no we only replaced a part of the transmission the front main seal so not only they talk down on women they don t remember what they tell their customers. I had my car since September and have only drove Two months because how long they ve had my car. And ITS STILL DOING THE SAME THING. This place is sketchy and will try to get you to buy a car when it looks good for only 500 Miles you ll drive.

  Shana Adkins
2 months ago
I brought my Hybrid in to check the transmission fluid, Manny & team were very kind and helpful. They did not change me!!! I was absolutely shocked and so very happy with their treatment of me and my vehicle. Thank you all so much!!!

  Carl Wurtz
a month ago
Steve Hunt, and his team have been amaizing and have gone above and beyond to take care of myself and the repairs to vehicle I purchased. Theybare promo and professional and the customer service is top notch. Thankyou springs automotive for earning and keeping my buisness. You can't ever go wrong with this buisness.

  Lyna Alexandrovna
2 months ago
I bought a pre-owned vehicle that needed multiple repairs, and they did a wonderful job identifying the problems, keeping me posted on the time frame of the repairs, and made sure everything was covered by the warranty, so there were no surprises expenses.

  Kristina H
10 months ago
UPDATE 5/22/23:Springs Automotive was quick to repair my father s Jeep and very apologetic. His Wrangler is running great now and I want to say Thank You for making it right. I am adding a few stars for this reason.ORIGINAL REVIEW, 5/17/23: Originally we brought our Jeep in for a warranty repair (yes, we purchased our Jeep from the sales department which is why we chose to have the repair done here as well). Springs Automotive Group told him that he needed a new rear axle, ball joints, radiator and an alignment. The whole job totaled close to $6k. All of that took about three weeks, and I understand as they were waiting for parts. Cool. That isn t the issue.Today (Wednesday, 5/17/23), I had to pick my father up from the side of the road because his driveshaft completely broke WHILE he was attempting to cross oncoming traffic. Thank God, traffic was able to brake in time to miss crashing into him and he was able to coast onto the side of the road. He called me so furious that he was in tears because he had to miss our daddy/daughter appointment that we had been planning for months. We had purchased tickets to the zoo so he could spend time with his grandbabies before heading back to Texas. He lost the money on those tickets, they re non-exchangeable/refundable, AND the use of his Jeep.Well, he called Dwayne who got him a tow truck, and upon inspection found the driveshaft MISSING ALL OF THE BOLTS!!! Evidently they were ordered and NEVER PUT ON. Dwayne never called to keep us updated on the status once the Jeep was towed back to Springs Automotive Group, we have had to keep calling him. The communication is horrible here. Dwayne is so worried about clocking out for the day instead of actually doing the legwork of calling us so we know what is happening with our vehicle.So all that to say, we have to wait for the bolts to be ordered and in the interim are without a vehicle, yet again. That s hoping no further damage was done. If you can miss putting bolts back on a driveshaft, something is seriously wrong. That leads to the questions of: How do we trust Springs Automotive Group to have even more work done to our vehicle after already having an incompetent technician perform with such negligence? Should the people of Colorado Springs trust their vehicles and wallets with Springs Automotive Group? I m going to say no. While I m very grateful I didn t have to plan a funeral today, I would be even more grateful if I didn t have to worry about my father getting killed in the first place.The technician s name on the paperwork is Joe Mercado by the way. Will my vehicle actually ever get fixed or will the bad experiences just keep piling on top of each other? I will keep my review updated. But until then, my one star remains. They have lost our trust.Services: Steering & suspension repair, Wheel alignment

  chris hermes
4 months ago
******* Updating Review ******I thought I did this already but they fixed the issues I had . Dale was a man of his word and I appreciate the effort he made to make things right. Thank you !Went there for an oil change and that went smooth no issues there however they did not react patch the splash guards on the bottom did some damage to the. Vehicle called the next day never got a call back left multiple message.Updated **** Dale service manager reached out and called back set up schedule to get checked out. Very friendly set appointment and will adjust rating accordingly. I did appreciate a call back and updated my review.

  Larry E.
2 months ago
Took my car in June 2nd and had it diagnosed with a broken front driveshaft. Today is June 7th and still have not received an estimate. Called the dealership for a loaner car and was told there were none available. The service center told me it was driveable for a few days. Every time I call them I m told Sorry, it was really hectic today. We ll get back with you tomorrow. I understand that. It happens at my business, too. Except where I work, tomorrow means the next day. Finally got tired of waiting and the noise getting worse so I took it to Hometown Garage in Woodland Park. They not only gave me an estimate on the spot but also told me that it was not safe to drive and got me in immediately. The interesting thing about this is when the owner or any of his employees come in to my place of business, they are treated as a priority. After I purchased my car there, 3 other employees bought cars there. Then I got my wife s son to buy a car there. And 5 days later I m still waiting for an estimate? And told it was safe to drive? I will continue to give the owner and his employees quality, priority service at my place of business. But when it comes to automotive work, I need a shop and dealership I can depend on. Apparently Springs Automotive Group is not that place. I have 1 vehicle and a disabled wife at home. However, after reading other reviews, it seems they have major issues working on driveshafts anyway. All I know is that I will NEVER attempt to do business with them again nor will I recommend them anyone. Edit- 1/15/24:One of the general managers, Mike, spoke with me about making things right with this situation. I am currently purchasing another vehicle from the Platte location and they have been great to work with.

  Cameron Jones
a year ago
I have been using Springs Auto Service for years with all my vehicles. Dale and the team always provide top notch service. I have priced out other mechanics and Dale beats everyone every time. They recently moved to a new shop. This place is awesome! lots of lifts and it looks like they invested in all new equipment. I have started to take my truck here for service rather than the dealer. Service is far superior and I never feel like they are trying to sell me services I don't need. My last visit to to Springs Auto I had them install a lift kit and new tires on my truck. They did a great job. Done in a day! Price was hundreds less than off road shops and the tire prices were less than Discount Tire. Don't hesitate to give them a try.Services: Electrical repair, Tires, General repairs & maintenance, Steering & suspension replacement, Tire rotations, Engine repair, Wheel alignment, Brakes

  Angel Sotelo
a year ago
Service is outstanding communication is key. Dwayne always gives me a good explanation on things and i just feel really comfortable taking my cars there for repairs or any of my auto needs they always take care of me right away!!! 5/5

  Danielle Martinez
a year ago
I have been using Springs automotive for years. Their prices are always the best, the work is impeccable, and customer service is top notch. We have never been let down. All our family cars are taken there with ease knowing they will be taken care of and done right. The new shop is amazing!! Highly recommended business.Services: Vehicle Inspection, Oil changeServices: Vehicle Inspection, Oil change

  Christine Bowen
10 months ago
We were ecstatic with the experience at Spring Automotive Group. We only recently moved to Colorado Springs and we looking for a reputable auto shop for our vehicle care and maintenance. We found our new go-to here at Springs Automotive. Prices were fair and on point. Communication and honesty with regard to our needs were exceeded. We were given options in various prices for the work we needed on two vehicles. We have used them for tune-ups, new tires and an alignment so far. I highly recommend this team of experts for you car care. Dale and his team are 5 Star across the board.Services: Tires, General repairs & maintenance, Vehicle Inspection, Wheel alignment, Auto maintenance

  Kim Costello
7 months ago
Have always had a wonderful and professional experience with all the staff and sales and service people. Myself, family and employees have purchased vehicles and overall been pleased.I personally love the service I get caring for my car!!Thank you Spring s Automotive Group!!!Services: Transmission, Air & cabin filter replacement, Tires, Auto battery replacement, General repairs & maintenance, Tire rotations, Oil change

  Tina Fennell
a year ago
I absolutely love Springs Automotive Group!!! The customer Service is excellent. The services provided is outstanding. I am glad to have such amazing mechanics that are ethical and excellent in all the work they do. I have been a customer for more than 12 years. Thank you!!! They are the best of the best!!Tina F.Service: General repairs & maintenanceService: General repairs & maintenance

  Anjie Scott
9 months ago
Above and beyond!Dale and the team at Springs Automotive Group were FANTASTIC! I COULD NOT BE HAPPIER! They took care of 2 of my vehicles. They fixed a myriad of issues between both vehicles. I did not have to make one call to see what was going on. Dale kept me in the loop every step of the way. The entire experience was well above my expectations. I will be taking my vehicles back to him and will be referring friends & family.Seriously, thanks so much Dale and the whole crew! Very much appreciated!Services: Auto battery replacement, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Auto rear window replacement, Vehicle Inspection, Auto detailing, Auto maintenance, Battery, Oil change

  Mynames Who
a year ago
Unless we're constrained by a warranty that mandates repairs are done elsewhere, this is where all of our cars go to get work done (and we drive 40 miles to do so). Just hard to find places where you can have the absolute trust and confidence that you will get a job done right, at a good price, with open communications occurring throughout the process. Loyalty begets loyalty, which is why we will continue using their services.ThanksService: General repairs & maintenance

  C Lujan
a year ago
The most detailed and top quality work ever!! Dwayne in the front is awesome he is thorough with telling you what is needed and gets it done in a quick amount of time and with great prices!! My whole family and friends go to this shop for everything that s needed on their cars. Springs Automotive is Top of the line in my book.

  John Huggins
a year ago
Technician Eric did a great job. Very professional and knowledgeable. The new shop is awesome. Clean, friendly atmosphere. The service manager is the best. Made me feel like part of the family. Highly recommended.Services: Auto detailing, Air conditioning, Oil changeServices: Auto detailing, Air conditioning, Oil change

  Tina Haines
2 months ago
Great repair and service work plus great customer service kind and caring love them!

  Carlton Raposa
2 months ago
Kage did a great job getting me into my vehicle and it has been nothing but good to me.

  gabe anaya
9 months ago
Took care of my car pretty well just slightly flustered because the guy told me my tire hit a pothole and it was bubbled but it's all good just got to spend too buy a new tire... thank goodness for run flat tires

  Robert Saiz
a year ago
Take all 3 of my vehicles to Springs Automotive GRP for routine maintenance, and once a complete transmission replacement. Always great and timely service. Staff is responsive and friendly. Highly recommend Springs Automotive.Services: Transmission replacement, Auto brake replacement, Oil changeServices: Transmission replacement, Auto brake replacement, Oil change

  Austin Butler
10 months ago
Dale and the service team are absolutely amazing they do a great job. However the sales people and the finance managers are absolute trash they make promises they can t keep and don t take care of you like the service techniciansService: Wheel alignmentService: Wheel alignment

  Brandon Deese
a year ago
Dale and Jr haven been nothing but helpful every time! We use them for everything and the work is fantastic never had a problem 10/10 recommend.Service: Auto maintenanceService: Auto maintenance

  Jeff Buchwalter
2 months ago
Dale and his staff are friendly. They keep you informed and up to date on your vehicle. No surprises! Thank you Dale!

  VINCENT LUJAN
10 months ago
Best service in town! I won t take my car anywhere else! Beautiful shop as well!!!

  Manuel Valdovinos
10 months ago
Great place and always friendly faces! Been going for the past 2 years for all my vehicles needs!Service: Oil changeService: Oil change